Jetstar Airways
reviews and complaints

I made bookings very early to guarantee our connecting flights will work for us. 8 weeks ahead of flights. The Air NZ one went ahead easily and confirmation came within the week. 10 days later I called Jetstar and they told me to wait. 5 days later I called again and was on the phone for two hours and was told, after giving my details over and over again to wait. Another week passed and I rang again, this time the woman cut me off after talking for 30 minutes. I left it as I was very angry. A week later I phoned and was told my booking had been cancelled. I yelled at the poor guy and refused to be put on hold until he had all my details plus flights and gave me a new reference number and total cost. Because of the wait and mistakes by Jetstar I had to pay an extra $300.00. I am not happy about this at all and will not use Jetstar again unless they reimburse me.

My child Teka Davis was returning home on flight JQ974 on14 May12 she was travelling as an adult as she was 12years old. We had paid her ticket and given her age and DOB as part of the information required. Teka was put through the boarding gates and then out to the plane, but when she got to the plane's door she was asked for her high-school ID. At no time during any of the purchasing and boarding procedure were we told about this. Teka doesnt have a high-school card and was sent off the plane. The person who had dropped her off was just about to leave the airport but noticed that there was someone coming back. Had he not been attentive my child would have been stuck at an airport in a foreign state because the aircrew didnt want the problem of looking after a young child. They failed their duty of care for such a young girl. As a bus driver for the government of western australia I would be sacked if I left a 12 y/o at a bus station for not having a sdudent pass and yet these staff were diong this at a domestic airport 3000km from home. This could have ended up as a life threatening situation

I came on the flight 3k402, on 21st january, from Auckland to Singapore and then I made the conexion for the flight 3k543 on the 22nd january, Singapore to Hanoi.

Arriving at Hanoi, I couldn't find my bagage. After filling up a form in Hanoi's Airport, the told me to wait, and I haven't receive any answer until now. I tried to call jetstar office in Vietnam, but even telling It's 24h/7days, the don't answer, and the telephone number in Singapore's is [protected], wich doen't work for skype calls.

I am in a tour, and we are leaving Hanoi today, to go to Hoi An. So I am concerned on how they gonna send me my lugage, and when.

I wish to lodge a complaint over Jetstar customer service as I made a payment via ANZ direct transfer for 3 flights booking on 12/12/2011 but had forgotten to indicate the booking reference number. Subsequent to that, I had to undergo a nightmare for having to follow up by writing to the finance dept, calling numerous times to the customer service department, escalating to the supervisors, complaining and literally following up daily to check with them to ensure this gets allocated.

Each time when I call up to the Customer Service department, i have to speak to a different agent whom does not follow up on my complaints. They even claimed that my transfer did not get through despite proving a receipt acknowledging the transfer and claimed that the booking reference is already closed!

I have been calling them almost daily to check the status. This is ridiculous and I need someone to advice me of my rights. I am a Malaysian, intending to travel to New Zealand and the payment was made through direct transfer using an ANZ account to Jetstar NZ.

Please help!

20th December 2011
[protected]@bigpond.net.au

To whom it may concern

After careful consideration I am writing to you to bring to your attention what I consider to be a serious breach in Jetstars obligation to protect the security of their passengers personal details, and more importantly your procedures allowing a blatant case in identity fraud to be committed. This has occurred to both me and to my niece Savannah Smith, on the same booking as outlined below.

Our previous employer, Amanda Yow, booked and paid by her credit card, a group booking from Darwin to Bali on the 12/11/11 returning on the 15/11/11 for 4 people. We have individually paid Amanda cash for the tickets. The names which she booked were, Amanda Yow, Linda Bentley, myself - Helen Allfree and Savannah Smith. This was booked back in August.

Savannah and I have since resigned from the business and decided to change our flights to suit a time that was more convenient for us. Savannah telephoned Jetstar on October 26th 2011 approximately 3pm and spoke to a gentleman explaining the situation being that we were no longer employed there, and did not wish to travel as a group. He removed us from that original group booking and created a new booking in our names. He spoke to both of us for security reasons and we had to give him relevant personal details so he could verify our identity to complete this change to a new booking. We also gave him my email address and he informed us we would receive an email confirming our new booking number and that there would be a fee for the change. At the time of changing our booking, we hadn't decided when we would like to go so we left it as the same date; however he informed us that we had up until the day before to give a new date and pay the difference.

On the 10th of November, Savannah telephoned Jetstar approximately 8.30pm to give a new date for our travel and arrange to pay the difference as instructed to do on our previous contact with Jetstar. At this time however, she was informed that we had no booking at all and that someone had impersonated Savannah and had changed the booking for both of us. This person was Amanda Yow as your employee informed us that Savannah's ticket had been changed to one of Amanda Yow's son's, Braydon Yow, but the employee would not give out the name of who my ticket had been changed to as they said it was confidential information and we were not listed on the booking. The person Savannah spoke to was Serena with reference number XGGUO and then Savannah asked to speak to a supervisor who was Mark reference number XMGUO2. They were not very helpful and offered no direction at all as to what could /should be done.

We realise that the person who makes the booking and pays, can change a name and pay a fee. We are at a loss, as we explained in detail why we wanted to change our booking and a new booking number was created. By doing this, we were advised that we were removed from the group booking and now have our own individual booking. If a new booking number is created then how can a person from another booking reference number change the booking as they should no longer be associated with the ticket? The only way that we believe that this could happen is if they gave false information by impersonating us. Not only did this person change Savannah's booking to another name, this person then changed mine as well in the same phone call. We are now out of pocket with no booking at all, however the big issue here is someone has impersonated us and your company has changed bookings with our personal flight information being openly available over the phone to someone that was not us.

We wanted to draw this to your attention as this is a blatant case of identity fraud and destroys any trust we may have with your security measures as a company. We express are concern how our amended booking could have been changed by someone else impersonating us, and are very keen to find out what you intend to do to rectify this situation. Your company would have record of the audit trail of our booking, evidence enough I am sure that this matter should be brought to the attention of the relevant authorities. This appears to have been done with the blessing of your company.

As you are now aware that a breach has occurred, I believe that you are obligated to act.

We would appreciate a reply within 7 days as to the action you intend to take in regards to this matter. I personally believe that this is a big enough issue to take to the Ombudsman, relevant authorities or even the press as someone’s identity is a precious thing that should not be allowed to be exploited under any circumstances, especially by a company such as yours that relies so heavily on internet bookings.

I anxiously await your response

Helen Allfree

I bought a one-way ticket to Taiwan from Singapore with Jetstar and this was the first time flying with them. My previous trips to Taiwan with EVAir, Tiger, China Airlines were all fine but this one time with Jetstar, they told me that I need to buy a return ticket with them (or have a return ticket) lest I would would be fined and they would not proceed with my checking in. I questioned as to why and they said that this was the rules.

I was puzzled as all Singaporeans can stay in Taiwan up to 30 days without breaking any laws, with or without a return ticket. I inquired with them as to why I have to buy a return ticket with them as I used to not buy any return ticket without any problem as long as I leave Taiwan within the 30 day limit. They said this is mandatory if I want to travel with them and I bought the ticket anyways as I want to proceed with my check in as well as them saying that I will be faced with a few thousand dollar fine if I don't purchase a return ticket with them.

After reaching Taiwan, I've asked a tour agency in Taiwan about this procedure and said that a return ticket need not be purchased during check in if I don't wish to and that I could stay in Taiwan without facing any fine as long as I leave within the 30 day time frame. She also said that it was a possibility that the said airline would want us consumers to fly with them on our return flight and therefore had this procedure of purchasing return air tickets during check in.

I couldn't help but wonder if this is a problem with business ethics as they are providing inaccurate information towards us consumers just for us to purchase a return ticket with them. I am disappointed with how they work and hope that they can provide accurate information as to not mislead other consumers in the future.

Had a very disappointing and disheartening experience with Jetstar. Sure thing its a budget airline and they are bound to have changes on their flight when imposed by the aviation authority, but at least an appropriate customer service and response is well appreciated.

Me & my husband are scheduled to fly to Philippines for our wedding only to get informed by Jetstar that the timing has change to a whopping 7 hours! This would have been acceptable if we are just going home for leisure but to go there for a wedding is a complete disaster for us. One, we have a connecting flight to catch and we will not be able to take that flight and two, not only our time and our itinerary for that day is wasted but also the $$$ that is spent for the ticket.

I ask Jetstar what can they do to help me on this case. The robotic reply is a full refund or me to take the next flight out or take it or leave it or forfeit the ticket. I have explained to them above but all i get is endless "on hold on the line" with no solutions afterwards. Like hell, right? I pleaded but to no avail. I even told them if Jetstar is willing to pay the wasted ticket in our connecting flight and another WTF reply was "sorry, we only do that for Jetstar flight" and not for something else.

To cut the story short, I was ASKED (not considering the trouble they had caused me already) to send an email with regards to my complain and will take a whopping 4 weeks for them to get back! A stupid airline policy of some sort. SOP of 4 weeks! lame lame lame!

They are the worst airline I have ever encountered by far. JETSTAR sucks! so folks, BEWARE and dont take this airline even if they are offering budget travel. THEY ARE NOT worth your money!

Recently, I have booked a domestic flight from Hanoi to Ho Chi Minh departing on 8 Aug 2011 through Zuji website for 2 persons at a cost of S$213.88 (Not knowing actual Jetstar flight cost is only S$140 & S$73 to Zuji service which do nothing but just refer me to Jetstar everytime to settle the flight changes).

Due to the Tropical Storm Nock Ten hitting Vietnam which causes 670 000 vietnamese to be evacuated at the northern Vietnam. Therefore, I have decided to postpone my trip to End December 2011.

I have called Jetstar customer service to request for postponed of flights to end Dec 2011 and was told that there is no available flight on the whole month of Dec 2011, therefore, I was given no option but to have to forgo my flight cost. Of course, I am not happy with this option and request them for alternative.

Jetstar Customer service has advised another option which is I have to pay additional S$198.72 to upgrade my flight to Flex Max and this allowed me the option to use this flight fare to choose any flight to any destination. When I have asked for the flight fare to Phuket for March 2012, they then informed me that with this upgrading to Flex Max, I will then have to buy only 1 way ticket and it must be a Max Flex fare ticket for 2 persons to Phuket in March next year for a additional total of S$556 which is ridicous for me to pay a total of S$556 + S$213.88 = S$769.88 for a one way ticket to Phuket for 2 persons whereby I need only pay 3hours and choose not to take this flight which is ridiculous. I keep checking for flight time and at 6.30p.m that day, the website still display estimated time of departure of my flight is at 5.45p.m.

The question is why Jetstar can choose to delay the flight and will not allow the customer to cancel them since they did not honour the flight time and yet given the customer ridiculous options which is not viable. I sincerely doubted JETSTAR Slogan of "Guarantee of Customer satisfaction" and just curious whether is this how they treat their customers? Sincerely disappointed

I checked two bags in at the Jestar counter, they weighed the first bag and didn't notice that I had another bag for snow skis. they weighed both bags again and said that my luggage was 8 kilos overweight. I know that my skis, including the poles and bag only weighed 6.5 kilos total. I complained about it but was told either pay up or don't fly, your choice! On arriving in Japan I went to the post office and weighed my skis to be sure of the weight.
On my return to Australia, I had more luggage than before and was not charge an excess. When I complained about this to Jetstar they would not even entertain my complaint. They offered me a voucher. I didn't want a voucher...I just wanted a chance to prove that I was right.

had to book an extra nights accommodation in melbourne at a cost of $109, plus missed out on a days wage.

I booked flights to hawaii from Australia back in march via the Qantas website. The Sydney - Honolulu legs were utilizing jetstar carriers. I paid in full then when my credit card statement came I noticed that jetstar had charged me again even though I already paid for the flights on the Qantas booking. After 3 months and 11 phone calls from me (they always promised to call back and never did) no refund. They also charged me in US dollars for one leg when I am Australian which meant I incurred an international transaction fee. They are thieves, rude on the phone, liars and I will never fly with them again no matter how cheap.

Fellow travelers,

Hoping that we can put right for something wrong and avoid pathetic promotion by Jetstar. We booked and paid for a flight to Singapore from Surabaya (Indonesia). The flight was cancelled by Jetstar but our money has not refunded since almost 3 months ago.

Below is a chronological points that will show how sad Jetstar is in handling its customers.

1. From: "Jetstar Schedule Change"
Date: Thu, 10 Mar 2011 04:34:12 +0000

Jetstar is sorry to inform you that since you made your booking, your flight schedule has been changed. We apologise for the short notice and regret for any inconvenience caused... A full refund of your entire journey is offered if you do not wish to travel at this new
time.

2. We decided to get a refund for the flight is no longer fit our schedule.

3. On 12 Mar 2011, Called the Jetstar customer service (Australian numbers), spoke to Seye. (promised to be refunded within 10 working days).

4. On 21 Apr 2011, Called the Jetstar customer service (Australian numbers), spoke to Lorie. (promised to be refunded within 10 working days).

5. On 13 May 2011, Called the Jetstar customer service (Australian numbers), spoke to Syness. (promised to be refunded within 10 working days).

6. On 23 May 2011, Called the Jetstar customer service (Australian numbers), spoke to Daryl. (promised to be refunded within 10 working days).

7. On 1 Jun 2011, Called the Jetstar customer service (Australian numbers), spoke to Dianne. (promised to be refunded within 10 working days).

Until NOW, we have not received our refund.

Is Jetstar having a financial problem or is Jetstar trying to earn money by cheating on the public? By advertising economical fares and suddenly canceling the schedule and keeping the money that has been paid on booking?

I wish, some Jetstar management is able to explain this event, as all the customer service people are only able to say " wait for 10 working days and we will fast track your refund... blah...blah".

Also, just found out this morning (from Dianne) that customer service was not able to contact Melbourne office (whatever that means, as I am not sure if Jetstar is having any office anywhere for that matter).

Hope this information will alert others that are thinking about flying with Jetstar.

My family were to travel with jetstar on the 12/04/2011. We were advised by Jetstar that we could not fly due to our sickness. Jetstar advised us that we had to pay for another 3 fares and travel when we are feeling better. They advised they would refund our money. I have faxed Jetstar twice becuase they said they never received our application. They confirmed a week later that they had received this fax and it was under review and they would phone. I have not heard from Jetstar in the last three weeks, so I phoned them today only to be told that they have not got my fax, after spending 30 minutes on hold only to be told this.
The flight booking is Z48PKY. I have now been told again that they will phone back. So I probably will not get a call back. We require this refund as we have lost our business and income due to the Floods in Brisbane. Can you help me?

i travel Sept. 10, 2010 under flight 3k566 going to Changi Airport, Singapore. My first time to experience the most unexplainable incidence in my life as an OFW, it was 1am in the airport when i was waiting for my check in baggage at the conveyor area, i waited for more than an hour for my baggage to come out...i approach an airport personnel to report about this matter, they help me check the other baggage's in the airport, only to find out that it is really missing...i file a report on the same day with complain report file 02456, i follow up everyday by phone, the airport personnel in the lost and found department keep on telling me that they are conducting an investigation and will inform me about the development of their investigation, they endorse the problem to the jetstar airlines management, and told me to send a letter to them about my complain, I send 3 letters already with the copy of irregularity report, but until now, its been 9 months, you keep on ignoring my letters...please pay attention to my complain, im just an ordinary OFW who's working hard to have a good living for my family. please try to find my baggage with number SIN775811 or pay the appropriate amount for my property that is lost under your custody...

maria lualhati patricio tolentino
passport number: xx4627448
fin no. G6338144L

If you have spoken to their call centre been stuffed around and they have gone past their 15 business day return policy (like they did with me) you should call +[protected] Say that the manager of the call centre said that you need to speak with the finance department and when they ask which on say accounts receivable. Explain th the person how they have stuffed you around but make sure you say that they cant see you in their system and thats why the told you to go directly to the department. If they have gone over their 15 business days this person will the escalate and I got my refund the next day. I wish someone told me about this I waited over a month to get my refund.

www.youtube.com/watch?v=_qip9VxyhY0&feature=bf_prev&list=WL78423D6E8FC175A5&index=1

http://www.youtube.vcom/user/bibi2009p

服務業口語態度應是小姐我們必須要請妳下機, 而相反機長是大膽亂­­­用職權, 臉猙獰手 食指比我臉You get out 妳滾蛋, 而不是get off我有錄影存證, 而機長還連續罵四五次之久, 如果尊敬消費者­­應­是想辦法說服, 即使說服不成也應該說張女士請妳下飛機, 機­票­錢公司­會退回給妳的回應, 我相信機長此舉當大眾把消費者當­狗罵­, 害我受­辱人權盡失, 認何消費者受侮辱後都會提告的.
· In service industry, the oral attitude should be as that: “Sorry! Miss! Please get off this aircraft.”  Oppositely, the captain was so bold and abused his authority with a fierce face. He pointed his finger at my face and said” you get out!” (not “get off”), and I had been recorded this process in the video. Besides, the captain yelled at me for 4-5 times continuously. If you really esteem a customer, you should try to persuade her rather than yell at her. Even if you cannot persuade her, you should say: ” Miss Chang, please get off this aircraft. The company will return the money of your ticket. ” I believe that since this captain yelled a customer like a dog, he had encroached on my human right. Any customer will press charges in such kind of cases.

bibi2009pc 2 個月 以前

· 我不是盧婦, 我我只是不願做二等公民, 標準的自由民主國所誕生的­­--人.該爭取的就要爭取.除非我國台灣告知我現是共和國制度­, ­我就遵守專橫制國法, 不去計較, 我們台灣人跟老美一樣民主, ­好事多超市買東西一星期內可退, 餐廳用餐裡面有頭髮一定換一盤, ­業主甚至於會多送東西, 任何公司都有標示字目規定, 例如­火車台­鐵不准攜寵物, 巴士統聯貼售票口寵物­要放規定籃子並買票­, 國­泰航空有圖片規格, 雖字無寫{任何包包放­下}註明, 但她們­會­把消費者當人對待協調, 並說起飛穩後再放回身­邊, 知顧客擔心­­錢問題, 且解決顧客重點問題讓人安心信服. 而捷星卻拿不出文字規格證明來.空姐態度口語糟與我有瓜葛後, 又­­­公報私仇, 使弄機長把消費者當眾羞辱像狗般趕, 捷星$125­0­0 跟國泰$14000元, 差價不多, 我是無奈訂沒位才做捷星班機, ­­­現以後打死我也不做這家航空.., 飛機又小台誰知穩不穩, 而­且行李算秤, 1斤都要付錢, 機上無贈送餐點, , 叫要另付費, 不划算­, 現還封鎖新聞, 還通知各報不準我開記者會, 真是惡人先告狀專橫財團公司. 

· I’m not a crazy woman. I just don’t want to be a second-class citizen. I’m a person who was born in a democratic country, and I should strive for my human right. Unless Taiwan accept the law of another republic, I’ll do strive for my right! We Taiwanese are so democratic like they American. For example, Costco allow customers to return goods during 1 week after they buy them; when you dine in a restaurant, if you find any hairs on the food, you may change a new dish, and the boss may even give you more. Any rules must have eye-catching figures or words, for example, pets are not allowed to be taken into a train but allowed to be put in a basket on a coach bus if you buy the second ticket; The flight attendants of Cathay Pacific follow their indicating figures, although they don’t have words like “Please put your bags down”, they esteem customers and are willing to communicate; they may say : ”after the airplane is flying stable, you can put your bags back.” They know the customers may worry about the money, and they will try their best to solve the customers’ problems, so the customer will feel relieved. However, Jetstar Airline has no indicating words about the bags’ sizes, and their flight attendants are so rude! When they have conflict with me, they avenged the personal wrong in the name of public interests. The captain expelled a customer in a humiliating way, just like shooing a dog. The price of Jetstar (NT$12500) is not much cheaper than the price of Cathay Pacific (NT$14000). I couldn’t find any other seats and had no other choice, so I took Jetstar Airline at that time. Now I mustn’t buy their ticket again! Their airplane is so small and I don’t know it’s safe or not. Besides, they charge the fee of luggage even just 1 kg! Moreover, they don’t offer free meals; Anyway, this company is not good! Now, they even block the news. They ask each newspaper not to allow me to hold the press conference!

· page7  這是我從星加坡返回國時錄到影片, 錄國泰航空圖樣規矩格式, 是男­­­人公事包硬殼可鎖較大, 並錄回程時我皮包一直放到背後椅沒事­, ­空­姐也睜眼閉眼無找我麻煩呢! 扯...問捷星航空機長:{何謂飛安}應該是我上機前空姐與我­­­為月餅禮盒事有些不愉快口角, 而該空姐懷恨公報私仇找麻煩吧­! 
· This video was recorded after I returned back to Taiwan. The content is the indicating figures about the bag’s size standard of Cathay Pacific Airline. The allowed size is about a man’s briefcase, so which is larger than my bag! Besides, I put my bag behind my back on the chair, and the flight attendants never said any words about it! Crazy... I asked the captain of Jetstar :”What do you mean about flight safety ?”. I guess the flight attendant avenge a personal wrong in the name of public interests because I had a little conflict with her before boarding the plane for the sake of a moon cake gift box.

真不是正派捷星航空, 消保官面前也還是死不認錯, 並還要告我公然侮辱我又沒罵他, 於是我在談判中全程有錄影音拿給他看, 竟要我洗掉錄音, 更扯是錄到談判中捷星趕我下機被記者包圍訪問中 ­我故拖延一時多才離去, 而捷星代表回答竟在消保官面說:(這一小 ­時多不是不敢飛而是飛機在加油), 我直接吐嘈, 那有加油可加這樣 ­久, 而且飛機起飛之前應該早就加好油, 難道你捷星是早預謀故意好 ­趕我下機, 顯然沒誠意合解(又不退我機票錢)! 現我又發現捷星航空趕我下機時指示我包放前面椅下與該公司標示是 ­打叉錯誤的及規格不同有影片存證, 指使教人都是錯的示範, 完全是公報私仇假飛安所以現又追加告訴 ­捷星航空利用假飛安登報不實告誹謗罪
 
Jetstar Airline is not decent！They ddin’t resipiscence even in the front of the consumer ombudsmen, and said that they will sue me for public insult. But I didn’t yell at them. I show them my video which was recorded during negotiation, but they ask me to delete the content! Even more, the content showed that after they expelled me, I was surrounded and interviewed by some reporters, I spent a little longer time on purpose while leaving there, but the airplane didn’t go. They said to the consumer ombudsmen that they weren’t not scared to fly, but just was filling up with petrol. I spat the trough: “How long time it is! You should have filled up with petrol before taking off! Is this your intent? Expel me, and without any compromise? Are you on purpose?” (They even don’t return the ticket fee to me!) Now I found that they gave me the wrong instruction because they asked me to put my bag under and in front of the chair, but the indicating picture showed that it’s wrong, and I had recorded the video as evidence. It’s really false flight safety! They avenge a personal wrong in the name of public interests. So I make an additional legal complaint against their defamation because they publish the false news on newspapers!

如有不公平本人一定會去32個國家問出一國讓我開記者會, 因台媒 ­體不讓我開, 近日會在Youtube網翻譯英文改登全世界讓全球 ­人看, 請各位多加持, 請盡興傳送給朋友看, 喔!對了近日網路搜尋 ­也發現捷星航空口碑也不好, 還趕過殘障人士, 害這位殘障人士又重 ­新在機場訂別家航空浪費多時呢!
If there is any unfair situation, I must fly to many countries to find a country which allows me to hold a press conference! Because the Taiwanese medias don’t allow me to hold it. Recently I’ll upload the English edition of my criticizing words about this event and let global people know this thing! Please transmit the information about this event to your friends! Oh…nowadays I find another news about their bad public praise. They had expelled some disabled person, and let the person waste much time for waiting another airline company!
              

這公報私仇實情.我一上飛機到座位要放旅行袋在上櫃, 準備要放月 ­餅紙袋並把中間別人旅行袋推到旁時, 這面兇不會講華語的空姐阻止 ­說 You can not do that.譯{妳不可那樣做}, 當下我回她我有二個人, 座旁是我 ­女兒, 空姐很不高興用力轉身, 但我心想旅行袋主人都不講話, 妳這雞婆空姐也太狗拿耗子, 服務業 ­也應該回說我可以幫忙嗎然後再問旅行袋主人可否推左旁, 可是唉. ­..., 我坐下來小聲滴咕責斥, 這空姐回身大聲說 You say again.譯{妳再說一次} 接下文God

The truth is as follows: As soon as I boarded the airplane, I put my bag on the upper cabinet, then I wanted to put the paper bag of moon cake box on there so I moved some other person’s bag a little bit…, at that moment, a flight attendant who can’t speak Chinese said to me in English: ” You cannot do that.”I answered :“ We are 2 people. This is my daughter!”She turned away angrily. However, I thought “No one say anything, you’re such a busybody ! You should say politely as this: May I help you ? Then ask the bag’s owner whether allow me move the bag or not.” Alas…, I murmured at her but she turned back and yelled at me : “ You say again!” …God !
 
  
 God..我也是從事美容美髮服務業一向以客為尊, 聽了消費者怎 ­不生氣, 二人爭執磨擦後, 飛機快到起飛道時, 這空姐竟要我把錢包 ­放腳下, 我要求看該公司證明才願配合, 她拿不出竟回話:妳不放就 ­要妳下機, 扯我17歲是從事跑東南亞.歐美的小秀歌手, 每十天就 ­要做飛機到另國演唱, 到我嫁老公他是外國華橋, 還是一直不斷頻密 ­做飛機, 從未有碰過錢包放腳下之事, 這決對是公報私仇吧!
 
God…. I am working in the service industry, too. My philosophy is “ As reveres take the guest!”So I was also angry at her. At that moment, the airplane was about to take off. The flight attendant asked me to put my bag under my knees. But I ask her to show me any evidence of the regulation about this action, or I didn’t want to do that. To my surprise, she had no evidence, but said to me :“Do that! Or get off this airplane! …Crazy! I was a singer since 17 years old, and I frequently flew to southeast Asia, Europe, and America! Almost took airplane to overseas every 10 days, even until I married with my husband who is a foreign Chinese., I still often took airplane, but never met any case like this that ask me to put my bag under my knees ! They really avenge a personal wrong in the name of public interests!

 內容不實我就是本人, 近日即將現場v8錄的真實情形內容放全世界 ­­youtube讓各界看真像不是我不尊守規定.還有空姐也沒說 ­起­飛後可放回身邊, 我當然擔心四個半小時不能睡.睡著錢包會不 ­見, ­況且空姐直接回話說如不放下皮包就趕妳下機態度不禮貌, 我 ­是消費­者聽此言當然會生氣何況也沒安撫我協調說只是起飛一下就 ­可放回身­邊, 她直跑去告訴機長空姐卻拿不出相關條文文字黑紙白 ­字寫身邊皮­包不可放做位旁證明我當然不信服, 因我做飛機從未有 ­此事, 何況我­二年前去美國法航加拿大航空也做過, 沒碰過此規定 ­.

The content is false. I am the person involved in this event. Recently I upload the related videos to Youtube and let global people know this thing. You can judge whether I violate their regulation or not! Moreover, the flight attendant didn’t say that I can put my bag by my side after the plane take off, so I worried that I couldn’t sleep in the 4.5 flying hours in case of money stolen. Besides, the flight attendant said that if I didn’t put down my bag, I should get off. She was so rude, so I must be angry! She didn’t try to pacify me or tell me that I can put my bag by my side after the plane take off. She just went to tell the the captain. And she couldn’t show me any evidence about their regulation, so I couldn’t believe her because I never met such kind of case. Furthermore, I had taken Air France to the United States, but never met this kind of regulation.

 
 的理由想想也太ㄠ不過, 錢包是有背帶背著, 而放到下面是放 ­­空連背帶都沒, 如發生狀況會搖滾到那去可想而知, 真發生事故錢 ­包­有背帶跟人走, 而放到底下的是無固定搖晃亂飛亂滾, 事故發生 ­混亂­中人一定會絆倒, 討論區的美女邏輯思考下,
 
Their reason was so unresonable. My bag has straps, but if I put the bag under the chair, I couldn’t catch it! It’s obvious that if there is any emergency situation, the bag may roll to anywhere! In the emergency, you can catch your bag strap and leave very soon, but if the bag is under the chair, it’s hard to catch it instantly, so it must roll to anywhere and stumble somebody. My logic thought …by a beauty in the discussion area.

假飛安空姐要我包放到椅子前方下面指示圖是錯誤
False flight safety: the flight attendant asked me to put my bag below and in front of the chair. But this is a wrong action which has been showed on the indicating figure

http://www.youtube.com/watch?v=_qip9VxyhY0&feature=player_embedded

http://www.youtube.com/user/bibi2009pc
服務業口語態度應是小姐我們必須要請妳下機, 而相反機長是大膽亂­­­用職權, 臉猙獰手 食指比我臉You get out 妳滾蛋, 而不是get off我有錄影存證, 而機長還連續罵四五次之久, 如果尊敬消費者­­應­是想辦法說服, 即使說服不成也應該說張女士請妳下飛機, 機­票­錢公司­會退回給妳的回應, 我相信機長此舉當大眾把消費者當­狗罵­, 害我受­辱人權盡失, 認何消費者受侮辱後都會提告的.
· In service industry, the oral attitude should be as that: “Sorry! Miss! Please get off this aircraft.”  Oppositely, the captain was so bold and abused his authority with a fierce face. He pointed his finger at my face and said” you get out!” (not “get off”), and I had been recorded this process in the video. Besides, the captain yelled at me for 4-5 times continuously. If you really esteem a customer, you should try to persuade her rather than yell at her. Even if you cannot persuade her, you should say: ” Miss Chang, please get off this aircraft. The company will return the money of your ticket. ” I believe that since this captain yelled a customer like a dog, he had encroached on my human right. Any customer will press charges in such kind of cases. 我不是盧婦, 我我只是不願做二等公民, 標準的自由民主國所誕生的­­--人.該爭取的就要爭取.除非我國台灣告知我現是共和國制度­, ­我就遵守專橫制國法, 不去計較, 我們台灣人跟老美一樣民主, ­好事多超市買東西一星期內可退, 餐廳用餐裡面有頭髮一定換一盤, ­業主甚至於會多送東西, 任何公司都有標示字目規定, 例如­火車台­鐵不准攜寵物, 巴士統聯貼售票口寵物­要放規定籃子並買票­, 國­泰航空有圖片規格, 雖字無寫{任何包包放­下}註明, 但她們­會­把消費者當人對待協調, 並說起飛穩後再放回身­邊, 知顧客擔心­­錢問題, 且解決顧客重點問題讓人安心信服. 而捷星卻拿不出文字規格證明來.空姐態度口語糟與我有瓜葛後, 又­­­公報私仇, 使弄機長把消費者當眾羞辱像狗般趕, 捷星$125­0­0 跟國泰$14000元, 差價不多, 我是無奈訂沒位才做捷星班機, ­­­現以後打死我也不做這家航空.., 飛機又小台誰知穩不穩, 而­且行李算秤, 1斤都要付錢, 機上無贈送餐點, , 叫要另付費, 不划算­, 現還封鎖新聞, 還通知各報不準我開記者會, 真是惡人先告狀專橫財團公司. 
I’m not a crazy woman. I just don’t want to be a second-class citizen. I’m a person who was born in a democratic country, and I should strive for my human right. Unless Taiwan accept the law of another republic, I’ll do strive for my right! We Taiwanese are so democratic like they American. For example, Costco allow customers to return goods during 1 week after they buy them; when you dine in a restaurant, if you find any hairs on the food, you may change a new dish, and the boss may even give you more. Any rules must have eye-catching figures or words, for example, pets are not allowed to be taken into a train but allowed to be put in a basket on a coach bus if you buy the second ticket; The flight attendants of Cathay Pacific follow their indicating figures, although they don’t have words like “Please put your bags down”, they esteem customers and are willing to communicate; they may say : ”after the airplane is flying stable, you can put your bags back.” They know the customers may worry about the money, and they will try their best to solve the customers’ problems, so the customer will feel relieved. However, Jetstar Airline has no indicating words about the bags’ sizes, and their flight attendants are so rude! When they have conflict with me, they avenged the personal wrong in the name of public interests. The captain expelled a customer in a humiliating way, just like shooing a dog. The price of Jetstar (NT$12500) is not much cheaper than the price of Cathay Pacific (NT$14000). I couldn’t find any other seats and had no other choice, so I took Jetstar Airline at that time. Now I mustn’t buy their ticket again! Their airplane is so small and I don’t know it’s safe or not. Besides, they charge the fee of luggage even just 1 kg! Moreover, they don’t offer free meals; Anyway, this company is not good! Now, they even block the news. They ask each newspaper not to allow me to hold the press conference!
 這是我從星加坡返回國時錄到影片, 錄國泰航空圖樣規矩格式, 是男­­­人公事包硬殼可鎖較大, 並錄回程時我皮包一直放到背後椅沒事­, ­空­姐也睜眼閉眼無找我麻煩呢! 扯...問捷星航空機長:{何謂飛安}應該是我上機前空姐與我­­­為月餅禮盒事有些不愉快口角, 而該空姐懷恨公報私仇找麻煩吧­! 
· This video was recorded after I returned back to Taiwan. The content is the indicating figures about the bag’s size standard of Cathay Pacific Airline. The allowed size is about a man’s briefcase, so which is larger than my bag! Besides, I put my bag behind my back on the chair, and the flight attendants never said any words about it! Crazy... I asked the captain of Jetstar :”What do you mean about flight safety ?”. I guess the flight attendant avenge a personal wrong in the name of public interests because I had a little conflict with her before boarding the plane for the sake of a moon cake gift box.
真不是正派捷星航空, 消保官面前也還是死不認錯, 並還要告我公然侮辱我又沒罵他, 於是我在談判中全程有錄影音拿給他看, 竟要我洗掉錄音, 更扯是錄到談判中捷星趕我下機被記者包圍訪問中 ­我故拖延一時多才離去, 而捷星代表回答竟在消保官面說:(這一小 ­時多不是不敢飛而是飛機在加油), 我直接吐嘈, 那有加油可加這樣 ­久, 而且飛機起飛之前應該早就加好油, 難道你捷星是早預謀故意好 ­趕我下機, 顯然沒誠意合解(又不退我機票錢)! 現我又發現捷星航空趕我下機時指示我包放前面椅下與該公司標示是 ­打叉錯誤的及規格不同有影片存證, 指使教人都是錯的示範, 完全是公報私仇假飛安所以現又追加告訴 ­捷星航空利用假飛安登報不實告誹謗罪
  Jetstar Airline is not decent！They ddin’t resipiscence even in the front of the consumer ombudsmen, and said that they will sue me for public insult. But I didn’t yell at them. I show them my video which was recorded during negotiation, but they ask me to delete the content! Even more, the content showed that after they expelled me, I was surrounded and interviewed by some reporters, I spent a little longer time on purpose while leaving there, but the airplane didn’t go. They said to the consumer ombudsmen that they weren’t not scared to fly, but just was filling up with petrol. I spat the trough: “How long time it is! You should have filled up with petrol before taking off! Is this your intent? Expel me, and without any compromise? Are you on purpose?” (They even don’t return the ticket fee to me!) Now I found that they gave me the wrong instruction because they asked me to put my bag under and in front of the chair, but the indicating picture showed that it’s wrong, and I had recorded the video as evidence. It’s really false flight safety! They avenge a personal wrong in the name of public interests. So I make an additional legal complaint against their defamation because they publish the false news on newspapers!
如有不公平本人一定會去32個國家問出一國讓我開記者會, 因台媒 ­體不讓我開, 近日會在Youtube網翻譯英文改登全世界讓全球 ­人看, 請各位多加持, 請盡興傳送給朋友看, 喔!對了近日網路搜尋 ­也發現捷星航空口碑也不好, 還趕過殘障人士, 害這位殘障人士又重 ­新在機場訂別家航空浪費多時呢!
If there is any unfair situation, I must fly to many countries to find a country which allows me to hold a press conference! Because the Taiwanese medias don’t allow me to hold it. Recently I’ll upload the English edition of my criticizing words about this event and let global people know this thing! Please transmit the information about this event to your friends! Oh…nowadays I find another news about their bad public praise. They had expelled some disabled person, and let the person waste much time for waiting another airline company!
              這公報私仇實情.我一上飛機到座位要放旅行袋在上櫃, 準備要放月 ­餅紙袋並把中間別人旅行袋推到旁時, 這面兇不會講華語的空姐阻止 ­說 You can not do that.譯{妳不可那樣做}, 當下我回她我有二個人, 座旁是我 ­女兒, 空姐很不高興用力轉身, 但我心想旅行袋主人都不講話, 妳這雞婆空姐也太狗拿耗子, 服務業 ­也應該回說我可以幫忙嗎然後再問旅行袋主人可否推左旁, 可是唉. ­..., 我坐下來小聲滴咕責斥, 這空姐回身大聲說 You say again.譯{妳再說一次} 接下文God
The truth is as follows: As soon as I boarded the airplane, I put my bag on the upper cabinet, then I wanted to put the paper bag of moon cake box on there so I moved some other person’s bag a little bit…, at that moment, a flight attendant who can’t speak Chinese said to me in English: ” You cannot do that.”I answered :“ We are 2 people. This is my daughter!”She turned away angrily. However, I thought “No one say anything, you’re such a busybody ! You should say politely as this: May I help you ? Then ask the bag’s owner whether allow me move the bag or not.” Alas…, I murmured at her but she turned back and yelled at me : “ You say again!” …God !
 God..我也是從事美容美髮服務業一向以客為尊, 聽了消費者怎 ­不生氣, 二人爭執磨擦後, 飛機快到起飛道時, 這空姐竟要我把錢包 ­放腳下, 我要求看該公司證明才願配合, 她拿不出竟回話:妳不放就 ­要妳下機, 扯我17歲是從事跑東南亞.歐美的小秀歌手, 每十天就 ­要做飛機到另國演唱, 到我嫁老公他是外國華橋, 還是一直不斷頻密 ­做飛機, 從未有碰過錢包放腳下之事, 這決對是公報私仇吧!
God…. I am working in the service industry, too. My philosophy is “ As reveres take the guest!”So I was also angry at her. At that moment, the airplane was about to take off. The flight attendant asked me to put my bag under my knees. But I ask her to show me any evidence of the regulation about this action, or I didn’t want to do that. To my surprise, she had no evidence, but said to me :“Do that! Or get off this airplane!…Crazy! I was a singer since 17 years old, and I frequently flew to southeast Asia, Europe, and America! Almost took airplane to overseas every 10 days, even until I married with my husband who is a foreign Chinese., I still often took airplane, but never met any case like this that ask me to put my bag under my knees ! They really avenge a personal wrong in the name of public interests!  內容不實我就是本人, 近日即將現場v8錄的真實情形內容放全世界 ­­youtube讓各界看真像不是我不尊守規定.還有空姐也沒說 ­起­飛後可放回身邊, 我當然擔心四個半小時不能睡.睡著錢包會不 ­見, ­況且空姐直接回話說如不放下皮包就趕妳下機態度不禮貌, 我 ­是消費­者聽此言當然會生氣何況也沒安撫我協調說只是起飛一下就 ­可放回身­邊, 她直跑去告訴機長空姐卻拿不出相關條文文字黑紙白 ­字寫身邊皮­包不可放做位旁證明我當然不信服, 因我做飛機從未有 ­此事, 何況我­二年前去美國法航加拿大航空也做過, 沒碰過此規定 ­.
The content is false. I am the person involved in this event. Recently I upload the related videos to Youtube and let global people know this thing. You can judge whether I violate their regulation or not! Moreover, the flight attendant didn’t say that I can put my bag by my side after the plane take off, so I worried that I couldn’t sleep in the 4.5 flying hours in case of money stolen. Besides, the flight attendant said that if I didn’t put down my bag, I should get off. She was so rude, so I must be angry! She didn’t try to pacify me or tell me that I can put my bag by my side after the plane take off. She just went to tell the the captain. And she couldn’t show me any evidence about their regulation, so I couldn’t believe her because I never met such kind of case. Furthermore, I had taken Air France to the United States, but never met this kind of regulation.
這理由想想也太ㄠ不過, 錢包是有背帶背著, 而放到下面是放 ­­空連背帶都沒, 如發生狀況會搖滾到那去可想而知, 真發生事故錢 ­包­有背帶跟人走, 而放到底下的是無固定搖晃亂飛亂滾, 事故發生 ­混亂­中人一定會絆倒, 討論區的美女邏輯思考下, Their reason was so unresonable. My bag has straps, but if I put the bag under the chair, I couldn’t catch it! It’s obvious that if there is any emergency situation, the bag may roll to anywhere! In the emergency, you can catch your bag strap and leave very soon, but if the bag is under the chair, it’s hard to catch it instantly, so it must roll to anywhere and stumble somebody. My logic thought …by a beauty in the discussion area.

False flight safety: 假飛安空姐要我包放到椅子前方下面指示圖是錯誤But jetstar-Airline stewardess certainty direction wrong positioned. landing airport your driving atlanta laptops apartment
See all: http://www.youtube.com/watch?v=_qip9VxyhY0&feature=player_embedded

而空姐要我包放到椅子前方下面, 而捷星指示圖是打叉錯的, 天阿假飛安公報私仇竟叫我做不對錯的規則
False flight safety: the flight attendant asked me to put my bag below and in front of the chair. But this is a wrong action{ which has been showed on the indicating picture.}

YEO KOK HUA: This captain of Jetstar humiliated this customer. His first, second and last sentence were all “get out!” The first, the second and the last sentence were “get out!”, but the other sentences changed to “get off! You, get off this aircraft!” which were totally unacceptable. Besides, he pointed his finger at me in front of more than 200 people; his face was so fierce and his action humiliated me! This means the crime of public insult in law.
See all. http://www.youtube.com/user/bibi2009pc
  Jetstar Airline is not decent！They ddin’t resipiscence even in the front of the consumer ombudsmen, and said that they will sue me for public insult. But I didn’t yell at them. I show them my video which was recorded during negotiation, but they ask me to delete the content! Even more, the content showed that after they expelled me, I was surrounded and interviewed by some reporters, I spent a little longer time on purpose while leaving there, but the airplane didn’t go. They said to the consumer ombudsmen that they weren’t not scared to fly, but just was filling up with petrol. I spat the trough: “How long time it is! You should have filled up with petrol before taking off! Is this your intent? Expel me, and without any compromise? Are you on purpose?” (They even don’t return the ticket fee to me!) Now I found that they gave me the wrong instruction because they asked me to put my bag under and in front of the chair, but the indicating picture showed that it’s wrong, and I had recorded the video as evidence. It’s really false flight safety! They avenge a personal wrong in the name of public interests. So I make an additional legal complaint against their defamation because they publish the false news on newspapers!
jetstar directed wrong - the evidence of the false flight safety: the indicating figure showed that the bag size should be wide to knee, but, the flight attendant showed me a wrong direction, and said that the figure is wrong.
 

Dear Mr. Buchanan,

Re: Jetstar Refund prevented by Australian Financial Legislation

I have purchased many tickets from Jetstar and usually paid for the purchase by credit card.
However, recently Jetstar has chosen to impose what I believe is an unfair 10% surcharge on any customer who chooses to pay for their booking using a non-Jetstar branded credit card and as a consequence of this, I decided to select the direct deposit option.
I made the booking on Wed 2nd Feb and paid by direct deposit.
On Sat 5th Feb, I had not received the itinerary and on checking the booking, I found that it was still awaiting payment.
On investigation I discovered that I had made an error when making the direct deposit, I had entered additional information into the description field, other than the booking reference number, i.e. R4FLVI – Michael Buble.
It was my guess that the description field containing the booking reference no. is used by Jetstar's booking system to match the booking with the payment and as a result of the additional information which I added after the booking reference no., this match was unable to be completed.
After realising that I had made an error, I called Jetstar to find out how I could get the problem resolved, as I did not want to lose the booking.
The first person I dealt with was named Ravi, I am not sure which country Ravi was in, but he told me I should fax through a copy of the bank transaction to [protected] and that somebody would call me to confirm that the payment for the booking would proceed.
As I had not received a phone call, I called Jetstar in the afternoon and spoke to another person who told me that there was nothing that Jetstar could do and that I would have to talk to my financial institution and check if the transaction had bounced.
On Sun 6th Feb, I called Jetstar and spoke to another person who told me once again to fax the transaction through, for which I replied that I would lose the booking if something was not done about the problem immediately. I requested to speak to a supervisor who allowed me to pay for the booking via my credit card and waived the surcharge. My booking was now confirmed and paid for and all I had to do now was get my direct deposit of $472 refunded.
On Mon 7th Feb, I contacted my financial institution who confirmed that as the BSB No., 063 000 and account no. [protected] were correct, the $472 had left my account and would have been received by Jetstar.
I called Jetstar and talked to Sarah in Malaysia who told us to fax through a copy of the transaction to 0011 603 [protected]. We attempted to do this but we got a message indicating that the call could not be completed. Of course, we were unable to contact Sarah to find out what to do next.
We called Jetstar again and this time we got Ralph, location unknown, who told us to fax the transaction to [protected] and that we would need to call again in 3-5 business days to find out if the fax had been received.
As I needed to pass on some more information in relation to our account, I called Jetstar in the evening and spoke to Niki in the Phillipines who took my account details and told me I would have to wait up to 3 weeks before I would get the refund.
As you can understand, I did not feel at all confident that I would get my money back after having spoken to so many people in 3 or more different countries who requested information to be faxed to 3 different numbers.
I asked Niki if it was possible to speak to someone in Australia, as I am an Australian customer and my money would have gone into the Jetstar account in an Australian bank. I was informed that this would not be possible.
On Feb 7th, I wrote a letter to Jetstar at their corporate headquarters in Melbourne.
I received a generic email response from Jetstar Customer Care on 17th February which advised me that I would have to allow at least 15 days for a response from a Customer Care analyst.
After 20 days I still had not heard from anyone at Jetstar so I decided to request the status of the case.
I called the 131 538 number as directed in the email I had received and quoted the case ID - CAS-450517-50PGD9, to which I received the response that they could not help me and that I should call [protected].
On calling this number I was connected with a lady based in Australia who said that she would be able to confirm that the refund had been instigated on Friday 18th February.
I confirmed the financial institution details with her and she convinced me that the refund would now proceed without a hitch. I was told that if the refund did not get to my account that I would need to call back a few days later.
On Wednesday, 23nd February, I called [protected] to inform someone that I still had not received the refund. I received a recorded message indicating that the number had changed and I now had to call [protected].
On calling [protected] I was informed that I should call 131 538, but they would help me this one time. I verified the account information with the analyst and was told that the refund had gone to a different account no. 048811 and a different BSB no. 802-800.
I reiterated that the account no. and BSB no. were incorrect and I was told that someone from the finance team would contact me within 48 hours.
Later that night I called 131 538 and spoke to another person who told me a completely different story telling me that the refund had definitely been sent to the correct account no. and BSB No. but when I requested to speak to a supervisor to attempt to rectify the problem, I was ignored and the call was terminated.
A second call many hours later informed me once again that the refund had been sent to a different account and that I would have to chase it up with my bank.
After Google(ing) the BSB no. 802-800, I discovered that this belonged to an intermediary banking platform that looked after my credit union.
I contacted CUSCAL and attempted to find out what was going on but was told that they would not speak to the public and that I would have to contact my financial institution, Big Sky Credit Union.
On talking to Big Sky, I discovered that the no. 048811 was in fact the account no. for Big Sky at CUSCAL and it was explained that the reason I did not receive the refund was because Australian Financial legislation stipulated that if a credit was older than 3 days it had to be rejected.
In other words, the time it takes Jetstar to process refunds means that customers will never receive their money unless they continue to pursue what appears to be an extremely time consuming and stressful process dealing with many call centre analysts in many different countries.
I suspect that many clients of Jetstar have reached this point and given up what feels like a pointless exercise to obtain a refund.
I have spoken to my financial institution to attempt to get someone to get the legislation changed to allow clients of big corporations obtain refunds, but it appears to me that unless a whole bunch of people in the industry get together and act, this issue will continue to cause issues with customers.
It is no wonder that the words 'jetstar complaints' through GOOGLE brings up so many examples of customers who have had frustrating issues with your airline.
I am hoping that you may be able to investigate this issue and get the right people to change the legislation to allow large corporations, such as Jetstar, to make refunds with no time constraints rather than expect the impossible and get companies to refund within the legislation time frame.
The benefit to Jetstar would be less complaints from customers and thanks from other corporations who have similar policies for refunds.
I remember vividly a comment from a Jetstar representative who stated that Jetstar was a budget airline and so what did I expect when it came to customer service.
At the time of writing this letter I still have not received a refund...
If you are interested in pursuing this issue, please do not hesitate to call me.

Jetstar passengers be forewarned. While using one of their flights from Singapore to Perth my suitcase had the lock broken off and several items were stolen by baggage handlers. When I put in a complaint and was contacted by Merlyn (Baggage Claims Officer) to international.[protected]@jetstar.com I was told they will not reimburse me for the loss.

I asked in three separate follow up emails to be given copies of their customer services policy, their baggage handling policy, name and contact details for his manager plus asked whether an investigation into the theft has been lodged with the police, I was ignored on each occasion.

The only thing they were prepared to do was give me a letter so I can claim it with my private insurance. I have since told the company I work for, who pay for all my flights, never to book me with this airline again and I will be taking it much further that this too. They think because it is a small claim that I won’t bother taking it to a lawyer. With their recent bad publicity in the media about how they treated the guy in the wheelchair you would think they would make some effort to try and give good service. I already have many friends who I work with who are now taking the same stand.

It is easy to understand why the “contact us” section of their website has no email contact details at all. Looking through several similar chat rooms and blogs Jetstar complaints are far too numerous to count.