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Jetblue

Posted: Jun 15, 2013 by    

allianz travel insurance

Complaint Rating:  0 % with 1 votes
0% 1
1
Contact information:
usa
14 cliff ave
Yonkers, New York
United States
Phone: 9147569521
jetblue.com
DON'T get fooled, when JetBlue offers you this insurance, that covers nothing...they mislead you into thinking that the insurance is good if you need to cancel for any reason. Not a DEATH, OR a PROVEN MEDICAL emergency.. its a scammmmmmmm

Cancellation coverage refunds prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons
covered by your policy. Covered reasons include the following: sudden medical emergencies, financial default of a covered airline, cruise line or tour operator, bad weather, terrorist incidents, and jury duty. Changing your mind about taking a trip or having certain business obligations are not covered. If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation.


> How do I file a claim?
Complaint comments Comments (19)    Updated: Complaint country United States Complaint category Airlines

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N  22nd of Dec, 2008 by    0 Votes

JetBlue flight - Didn't let me on 10 mins before departure
JetBlue
New York
New York
United States

I was at the gate an entire ten minutes before a 9AM departure and there was no ticketing agent at the gate. Apparently they had already closed the gate although the plane did not take off until after 9:10AM. I furthermore had to pay an additional $40 to get new ticket for a later flight to get from JFK to IAD. I filed a complaint for inconsistency - I have had several flights still board even five minutes before departure - but all I got was "sorry." The service has truly deteriorated compared to before when they'd even issue credit because DirectTV ceased working for a couple minutes during a flight. How do you issue credit because you cause someone to miss entertainment and not when you cause someone to miss a flight while watching the plane sit on the tarmac for 20 minutes???
D  27th of Aug, 2009 by    0 Votes
As I stated on a previous complaint, if you arrive at the gate with 10-15 mins left for your aircraft to depart, as stated on the back of your travel pass, you forfeit your seat on the plane, REGARDLESS of whether the plane is standing at the gate with the door closed for 10, 30, or an hour with the door closed. This is because other customers and airline employees also have the right to get on a plane and once a paying customer is late for their flight, they have to give those seats away with enough time (10-15 mins) to get those people on the aircraft, give the captain and flight crew enough time to go over the flight details and get the plane out of the gate. Many people don't realize it but airlines are all about time. Time is everything in the airline industry and though things happen, it's not always the airlines fault.
N  30th of Nov, 2009 by    0 Votes

JetBlue Airways - Will never fly them again
JetBlue Airways
United States
jetblue.com

I flew Jet Blue on 2-14 to Orlando FL. They had us sit on the plane from 3:30 to 9:30 pm. The service was very poor. When I flew home last night the flight was still delayed because we did not have a crew. I think if every other air line was able to organize there lfights due to the weather I am not sure why Jet blue had so much trouble. They did not give us anything to make up for such a wait. Not even an extra drink on the plane. I will never fly them again.
N  23rd of Jan, 2010 by    0 Votes

Jet Blue Airlines - Awful service
Jet Blue Airlines
United States
jetblue.com

I was at the gate an entire ten minutes before a 9AM departure and there was no ticketing agent at the gate. Apparently they had already closed the gate although the plane did not take off until after 9:10AM. I furthermore had to pay an additional $40 to get new ticket for a later flight to get from JFK to IAD. I filed a complaint for inconsistency - I have had several flights still board even five minutes before departure - but all I got was "sorry." The service has truly deteriorated, and I doubt I will fly again.
N  10th of Jun, 2010 by    0 Votes

Jet Blue Airlines - I'm not very happy with their services this time
Jet Blue Airlines
United States
jetblue.com

I just booked a flight on Jet Blue because I had taken them in the past and I really enjoyed it. However I'm not very happy with their services this time. I hadn't paid much attention until I looked at my confirmation e-mail today and noticed the days were wrong. Whether it was the website putting in dates or it was my fault for clicking something wrong I don't know but they will not let me change it. I booked the flight yesterday and it's not until June however they still want their $100 which is half of what I paid and is ridiculous. I am a student and I work full time but I don't have money to throw around just because they don't want to help me. Now I have to put down an additional amount just to get the right dates. I think i'm going back to Continental.
N  10th of Jun, 2010 by    0 Votes
you made the mistake, you blame them for your inability to check what youre doing. Sounds like youre a ### and want a free ride. Sorry youre a "student" but you should be complaining about the education youre getting not jet blue. Sounds like the school owes you the $100 for teaching you to be a ###
N  24th of Jan, 2011 by    0 Votes

JetBlue Airways - Doesn't protect employees
JetBlue Airways
United States

I work for jetblue and there is so much negative issues with that company its crazy. You have crewmembers threatening other workers and the company does nothing to protect the victim but they do manage to threaten him with possible termination on top of him being threatened by another worker. Oh and thats not all when customers are missing bags and certain valuable items from their bags its cause crewmembers are stealing them. The company has a history of crewmembers smuggling drugs and stealing from customers. Not to mention there is a corrupt management running the place. They in danger crewmembers lives and health by over working them unsafe equipment that doesnt work at times, plus certain crewmembers are stealing directly from cutomers at the ticket counter with your personal credit card info or by charging you for extra bag and not putting into the system and pocketing your cash. The management doesnt update the equipment for workers safety so where is the money for equipment going. There have been issues of mangers having sexual affairs on the job even mangers crashing company equipment and trying to pin the blame on a regular crewmember yet that manager is still working here at jetblue he has had numerous issues with racial remarks being said on the job.
N  24th of Jan, 2011 by    0 Votes
Quite some time ago, I too ordered a "trial offer" for just shipping and handling for 4.99( approx).. I got one product, but was billed for 2, plus shipping for the 2nd that I never received, and an additional charge of 84.00.. I contacted my credit with proof that did not authorize any addtional charges other than shipping and and handling.. Gratefully, my credit union refunded the additional charges, and put a block on the acct against the company.. This, among other reasons, is why I only do business with my credit union and not the banks.. Credit unions, are about its members, banks are about its fees and charges..
N  24th of Jan, 2011 by    0 Votes
Quite some time ago, I too ordered acai trial offer for just shipping and handling for 4.99( approx).. I got one product, but was billed for 2, plus shipping for the 2nd that I never received, and an additional charge of 84.00.. I contacted my credit with proof that did not authorize any addtional charges other than shipping and and handling.. Gratefully, my credit union refunded the additional charges, and put a block on the acct against the company.. This, among other reasons, is why I only do business with my credit union and not the banks.. Credit unions, are about its members, banks are about its fees and charges..
N  17th of May, 2011 by    0 Votes

Jet Blue Airlines - Bad service
Jet Blue Airlines
United States

On May 5th, 2010, I purchased 3 tickets (Lax-NY Kennedy)which I had to cancel and had the unused tickets put into my flight bank. I was told that I could use the flight bank credit within one year (May 2011) to book another JB flight. I have been looking at the JB flight schedule monthly, as I want to use this credit to book a flight in November, 2011.

However, since your November flight schedule has not been published, it is impossible for me to book my flight.
So:
1:I have a $900 credit that you are holding that expires May 5, 2011.
2: I am unable to book a flight in November as your schedule does not go out that far.
3: Can I get an extension on the expiry date until your November schedule is published?

Your telephone reservationist said that I was out of luck and that I would lose this credit even though it is not my fault and that my only option was. "Buy a new ticket"... That is NOT reasonable option for me.

I would appreciate any consideration that you can extend.
D  23rd of May, 2011 by    0 Votes
99% of carriers have the same policy, to be used within a yr from when it was originally issued, period. To avoid this and travel whenever you wish, always buy refundable tickets. If you want the cheaper fare, ie, nonrefundable tickets...yes they all have rules/every carrier has them. That this the price you pay for a discounted ticket. Every carrier has basically the same rules-Period. My guess is you don't travel often or never had flights cancelled...it 's been this way for yrs.
N  11th of Jun, 2011 by    0 Votes

JetBlue - thievery
jetblue
whiteplains
New York
United States

employees steal from the lost and found and the planes i should know my wife works there and i have gotten the best of everything from sunglasses to jewelry ipods head phones bose clothes phones and i tried to return some of the items but no one will contact me seems like an inside job ha
N  3rd of Jul, 2011 by    0 Votes

Jet Blue - Extremly bad ground Service Never Trust them
Jet Blue
United States

I was scheduled to travel to New york from Boston on very sunny morning of December 30 2010, At airport They announced flight is delayed by 2 hours, i decided to drive to new york, but suddenly they announced flight is on time, and for the next 3 hours they keep on announcing we are about to board momentarily, but flight never showed up, finally 3 hours later flight departed missed important appointment due to their unprofessional behaviour, so lesson for every body, if you have important appointment never trust Jet Blue .
N  4th of Jul, 2011 by    0 Votes
This can happen with other airlines as well.
N  29th of Aug, 2011 by    0 Votes
I have used the website many times, and I can tell you it ISN'T the website 'putting' it in wrong.

It is an expensive lesson but JetBlue clearly states the cost of changes, regardless of the conditions of the change. You made an expensive mistake. Same thing would happen at Continental if you make a similar mistake. It isn't the airline; it is you.

PS: if you call in and agent books it & makes the mistake, you might have been able to get it corrected for free. But when you book online with most airlines, it is cheaper. So you have to weigh the pros and cons.
N  8th of Dec, 2011 by    0 Votes

Jetblue Airways Corporation - Bait and switch with Jetblue
JetBlue Airways Corporation
United States

Jetblue had offered an extra twenty five percent of "trueblue" points when you made any purchase of the points until August 15th. Jetblue advertised that almost all their flights are around 5, 000 points each way, i purchased 800, 00 worth of points thinking i was getting a good amount of points for the money. I normally fly to New York twice a year and when i looked at flights using points, for one way the lowest was 10, 700 more then double the 5, 000 points they had advertised. I checked flights to other locations just to see how many points it would take and the lowest i saw anywhere was 8, 000 not the advertised 5, 000. Clearly Jetblue wanted to bait and switch customers to buy points by letting customers think 10, 000 points would be a round trip not over 20, 000.
N  26th of Jan, 2012 by    0 Votes

JetBlue - Trueblue Points
Jetblue Airlines
California
United States

My trueblue points expired without warning. I lost 18, 000 points because my flight was 2 weeks after the deadline. Two letter to their customer service only got replys stating thier rules. Good for them for sticking to the letter of their rules. I will be flying a different airline next time. Too bad, kind of liked Jetblue.
N  9th of Mar, 2015 by    0 Votes
I paid for Jet Blues Travel Insurance. My father was rushed to the hospital and was discharged a day before we were to go on our trip which he was advised against traveling after his hospital stay. I have contacted the Insurance which has now denied my claim. why even get Insurance for an emergency. It states the reason you get Insurance is to secure your trip for unexpected emergencies. Which clearly my 80 yr old father had.My parents were unable to come on vacation with us which was a let down to begin with but to have to pay for the trip as well and pay for the insurance is unexceptionable. Insurance I have come to realize is a scam and it seems scams are everywhere now. Buyer beware!
N  28th of Jul, 2016 by    0 Votes

Jet Blue Airlines - I will really hesitate to fly with them now
Jet Blue Airlines
United States
jetblue.com

The folks at jet Blue just keep restating the rules rather than thinking about my complaints and attempting to help me out. the company is changing their policies about points expiring as of now but yet they think it is acceptable that I lost 99 points as the purchases on my credit card did not become points fast enough! No warning, no email, no conversation, they try to blame Amex who blames Jet Blue. I believe that their current change in policy on points show many other unhappy folks. I am very disappointed in Jet Blue who started as a company that cared about customers. I will really hesitate to fly with them now as I am not sure how they treat customers. I am glad for others that points will no longer expire!

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