JetBlue Airways
reviews and complaints

On May 11th, my daughter was transporting my 2 dogs ashes to Phoenix. The ashes were in a covered, closed containers.I put a note on each container, explaining what they were and to please be respectful. One of my dogs container was opened, and a poem I had with him, was just thrown in my suitcase. I have never ever opened my dogs ashes...I cannot describe to you the heartache I was feeling, as well a being highly upset that this was done. I understand the world we live in today, and I will follow the travel security rules put in place. Most Americans do put up with the indignities of traveling, but to open my dogs ashes, is an absolute disgrace. Not that it makes any difference to Jetblue or the TSA, I will never forgive or forget what was done to me, or my beloved dog.

I flew jet blue from lax-ny 05/02
And from puerto rico-fll - fll-lax on may 06. Both flight experiences were horrible. #1
The flight attendants are some of the most rudest people I have ever met in my life. 1 female flight attendant in particular just continued to pick with me for no reason what so ever. The passenger sitting beside me asked me if I knew her personally? I said, "no". He said, "she is just picking on you". I was alone, I did not ask to be accommodated she just picked on me for no reason.
#2
Jet blue allows the passengers who sit in the back to board 1st. Well these passengers put their carryon bags in the overhead compartments towards the front making it convenient for them to grab as they leave the plane. Well those of us who purchased jet blue "even more space" are subjected to putting our carry on in the overhead compartments waayy in the back of the aircraft, causing delays when its time to depart the plane.

I am highly disappointed with jet blue & must say I will not fly their airline again

Vacation dates 4/23/17-4/30/17
Flights were satisfactory however, the hotel accommodations at the Riu did not.
Day 1-We arrived 4/23/17and was assigned to a room on the 10th floor, room 1030. The room smelled like mildew and we instantly felt ill as my husband and I have bad allergies. We reported the problem immediately and my husband started to get a head ache. We were told to check back in the morning and they would try to get us another room. We were told that there was nothing they could do about it the first night. It ruined our first night as the smell in the room, made us sick.

Day 2- We had to go to check in by 10am to advise them we were still interested in changing our room. We were then told to return at 12 to see the new room. We looked at another room on the 18th floor. It had less of an odor but, still did not look like the room that we agreed to on line as it looked like a room in a 1980s hotel and it still stunk like mildew.

We then went back to customer service and advised them that the room was not acceptable and I asked for a refurbished room that did not smell . We then were brought up to room 604. The room was satisfactory. It did not smell like the 2 other rooms did. It smelled clean.

I then filed a complaint via email as requested by the hotel to the Riu complaint department. The claim was filed last Sunday and I still have not heard back which mirrors the poor customer service that they have.

I would like to request 2 days refund as we lost day one due to my husband's headache due to poor air quality and day two, due to looking at rooms and then swapping of rooms. We lost 2 days of this vacation that we paid for. You should not sell what they don't have. Pictures on line were not what we were given in person which is false advertisement resulting in dissatisfied customers.

I had a $328.60 credit in my travel bank and it has been taking away. I need to know why I was never informed of any time frame in which in had to use my credit that is why I left in my account and now its has been taken away. II had a $328.60 credit in my jetBlue travel bank and it has somehow gone, no longer in my account need to know why anyone informed me of the time frame which I had to use my credit? They have all my information, phone number and email address, anyone could have contacted me but instead they decided to take my $ 328.60 and bank as if it was their own. I need my $328.60 return to me, PLEASE! My email address is [protected]@gmail.com or [protected]@yahoo.com. contact# is [protected].

On May 1st, I flew back from LAS to JFK on flight no. B6 1248. After being delayed 1 1/2 hrs the first thing I noticed was how COLD it was..no air coming from above so I put my shirt over my legs and my arms inside my blouse which didn't help at all. Then I bought what you refer to as a blanket (which has the warmth of a mosquito net) and wrapped that around me...still freezing. Finally flight attendant Itala came and told me she would be right back and when she did she had her flight jacket for me to wear. I put that on, doubled the mosquito net and put my pillow on my lap. Warm at last. I noticed everyone around me had on sweaters or jackets...and the lady I saw in the waiting room who had a blanket on her lap now had it wrapped all around her head and shoulders. The only good thing I can say about this horrible flight was the excellence and caring of flight attendants Itala and Joseph, who made me laugh. They should be cloned. I could say this was the trip from hell but then, hell is warm! NEVER AGAIN will I go through this!

Hello. I am the mother of a child who was travelling to Washington D.C. from Charleston, SC on the morning of 4/18/17. My child, who is 13, has travelled before with JetBlue as an unaccompanied minor. This was a roundtrip flight and she left D.C. a week before (4/11/17) & was returning on the 18th of April . My child was travelling to visit with her father for spring break. Every time she flies, I fill out both forms for her going, and copies for her father for her return, so I know all of the information is filled out correctly. My daughter left Washington D.C. with no problem and her father was able to pick her up at the gate when she arrived in Charleston, SC. The problem is when I went to pick her up. Her flight number was 144, due to arrive approximately 0821 in the morning. When I get to the counter to get a gate pass to meet her at the gate, the lady there helping me (didn't get her name but if I had to describe her she had dark/black hair with glasses, maybe Latino) said that I was not in the system or reservation to get her. She asked another agent and they both said that it was their fault in Charleston for not putting my name, nor her fathers name in the system. I understand the protection of a child, but with all the crazy stuff that happens to children, I wanted to meet my own daughter at the gate once she stepped foot off of the plane. They informed me that I had to pick her up at another area by carousel 6 at Ronald Reagan airport. I had my infant baby with me at the time and there was nothing I could do but wait until she landed. I knew that she would have a copy of the forms with her but I'm very upset that for someone's negligence in inputting all of the correct information into the system, has me to think twice about the next flight that she takes as an unaccompanied minor before turning 14. I figure if her father can pick her up at the gate in Charleston, SC, then the agents at Ronald Reagan did their job right. What if the person who escorted her off took her to an unfamiliar area? She wouldn't know if it was right or wrong, and something happened to her? I just want things done right for any unaccompanied minor travelling and not for agents to take short cuts around this. The gentleman at the counter at Ronald Reagan said they would have to call the Charleston SC airport to get them to fax a copy of the form, but at that time there was nothing they could do. She handed me my license and I had to wait until she landed. She was safe and sound, but as a frequent flyer (her) with JetBlue, I am not so happy with. I hope that this problem can be rectified. Not sure who was working at the Charleston airport but it had to be between the times of 545am-630am. I was able to escort her to the gate when she left DC, and I wanted to receive her coming back from Charleston, but it didn't happen that way.

Thank you

Lakeisha Mitchell
[protected]@ymail.com
[protected]

Hello,
My name is Esmeralda Mujanic and
I am writing this letter to explain an unfortunate event with Flight 478, which was originally supposed to depart from Jacksonville, FL at 6:24pm on April 10th to JFK Airport in New York. The flight was delayed by more than 6hours for "maintenance problems", per JetBlue front desk representatives. Customers were informed that a series of engine and mechanical tests must be performed in order "to ensure the safety of all customers." While I understand the importance of abiding by safety regulations, I am left wondering why a plane with 6+ hours of maintenance delays was initially allowed to be prepared for flight. Such mechanical tests and potential threats to safety surely should have been detected sooner and addressed appropriately. Safety is one out of five core values that JetBlue embraces. While this is commendable, I do not feel JetBlue exhibited safety as its number one priority for the reasons mentioned previously. Had safety been of utmost importance, the aircraft's mechanical problems would have been dedicated sooner and a 6+ hour delay would not have occured. This delay has left many people waiting into the wee hours of the morning, having to scramble to make adjustments for events such as business meetings, business store openings, and connecting flights.

The delay on Flight 478 resulted in missing my international flight with TAP Portugal to Spain at 11:25pm. I paid an additional $646.84 to reschedule my international flight. This sum includes various taxes, a $350 penalty fee for missing the original flight from JFK, and a $252 fee for changing my flight with TAP Portugal. Additionally, I did not receive a refund for my original TAP flight, which cost me $322.67. Essentially, for an $81 dollar delayed flight to JFK, I am expected to pay an additional $646.84 out of pocket in order to be able to proceed with my long awaited trip. I do not feel it is justified for me to pay a cancellation fee that resulted from an aircraft delay with JetBlue. When purchasing my ticket for Flight 478, I took into consideration potential short boarding delays. I allowed 2.5hours of cushion in between my arrival to JFK with JetBlue and my departure with TAP. Never was an extensive 6+hour flight delay expected.

I have flown with JetBlue many times and have had mixed experiences- some excellent and some mediocre. Consistency in performance and the integrity of staff is what keeps customers happy and feeling cared for under difficult and unexpected circumstances. I do not feel I was appropriately cared for during this JetBlue experience that has created an enourmous setback in my trip. I feel that an unjust decision was made in regards to the reaccommadation I received. I am not asking for the cost of my rescheduled flight to be reimburse in full. I am simply and kindly asking for someone with the proper authority to look at my case on an individual basis and highly consider reimbursing the penalty fee charged by TAP.
Thank you for your time and consideration.

A hopeful JetBlue Flyer,
Esmeralda Mujanic

Jetblue continues to not update its customers on delays, they knew the flight from Birmingham would be delayed because it never left. Flight F1733

They decided to let customers know at the same minute they were supposed to board. Now 2.5 hours later the estimate boarding and departure is never accurate, they don't update customers the entire day, they just allow them to waste their day by coming to AJ airport 5 hours early when they knew the flight would be 3 hours late. Unacceptable. Doors still have not opened, no communication. This has happened every time I've flown JetBlue. FIX. THIS. It was a beautiful day in NYC, my name Is Helena Hounsel, if you had just let us know we could have saved our days.

Good morning I hope this message finds you well. Unfortunately I have not been able to connect with your customer service. I recently traveled with your airline moving from Mexico to nassau. My experience has left me very disappointed and saddened by the services provided. First of all paying an extra (expected) fee of $660 for multiple bags I was left with multiple broken items that was packed in my bag. Granted this could of been down to my packing however my bags have been rifled through and am missing items. From one of my checked bags I a missing a signed boxing glove from 3 irish boxers. I am also extremely annoyed that not only missing that I have also so had also so new set of bose headphones from my hand luggage (on my second flight from Fort Lauderdale to nassau the in cabin storage was too small I had it checked down below where I believe they went missing) this wss a gift I had recieved from my departing hotel and was still in the box. I am truly disappointed in what has happened more so that I csnnot get in contact with anyone from your desk. I'm moving a spending over $1500 for a short flight to have my items stolen is unexceptable. Please let me know how you as a company can help me. I flew on the 31st cancun to Fort Lauderdale 3pm and from Fort Lauderdale to nassau 8pm . I hope to her from you items the near future. For changes to this itinerary,
please call us 24/7 at [protected] View on website
Print Itinerary
Booking Confirmation Terms and Conditions
CheapOair Booking: [protected] | [protected]@hyatt.com | Booked on Sun, Mar 19, 2017

Flight Details Status: Check now

Departing Flight Travel Time:
2h 49m

JetBlue Airways
Flight 1796
Aircraft: 320
Airbus Industries A320 120-180 STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Fri, Mar 31, 2017
Cancun, MX
CUN - 03:03 pm
Fort Lauderdale–Hollywood International Airport, FL
FLL - 05:56 pm
Fri, Mar 31, 2017

Airline Confirmation:
JHXOXZ

Seats Selected:
20D - Pending

Layover Time ( FLL ) 2h 29m

JetBlue Airways
Flight 2093
Aircraft: E90
EMBRAER EMB E90 94-106 STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Fri, Mar 31, 2017
Fort Lauderdale–Hollywood International Airport, FL
FLL - 08:25 pm
Nassau, BS
NAS - 09:21 pm
Fri, Mar 31, 2017

Airline Confirmation:
JHXOXZ

Seats Selected:
5C - Pending

Return Flight Travel Time:
2h 58m

JetBlue Airways
Flight 1994
Aircraft: E90
EMBRAER EMB E90 94-106 STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Fri, Apr 28, 2017
Nassau, BS
NAS - 06:55 pm
Fort Lauderdale–Hollywood International Airport, FL
FLL - 08:00 pm
Fri, Apr 28, 2017

Airline Confirmation:
JHXOXZ

Seats Selected:
5C - Pending

Connecting flight wait time ( FLL ) 11h 7m

JetBlue Airways
Flight 1995
Aircraft: 321
Airbus Jet [protected] STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Sat, Apr 29, 2017
Fort Lauderdale–Hollywood International Airport, FL
FLL - 07:07 am
Cancun, MX
CUN - 08:00 am
Sat, Apr 29, 2017

Airline Confirmation:
JHXOXZ

Seats Selected:
16D - Pending

Check airline Fare Rules . Most airlines charge baggage fees, check the Baggage Fees for complete details.
Traveler Information
E-Ticket Number Traveler Name Requests Gender
1 [protected] John Conmee
Male
Special Service Meal Preference
Any meal

Disclaimer: Special requests are not guaranteed. Contact your airline to confirm they have received and confirmed your requests.

We had our flight cancelled through southwest on fri mar 31.
Since we decided to not wait until a later flight(this would have cut our 3day trip down by a day) We looked for an alternate airlines.
we found a flight through Jet Blue leaving that morning.
We had to pay over $800 for two one way tickets.
I would have thought that instead of gouging us they would have been happy to get two tickets bought.
I know all airlines do this.

Flown a lot over years and have never submitted a complaint. Winston made my flight and the nice folks sitting next to . More then anything his attitude and lack of professionalism made for more then unpleasant experience. I purchased a set of ear phones on way here, considering I'm sitting on a window seat 7F, I asked if he could grab they were in front pouch orange bag above. He did ask for permission to unzipper bag and handed to me. The ear phones for what ever reason were NOT working. I then by accident dropped in between the side and see making vertically impossible to grab. I asked him kindly 3-4 times 1 hour worth and explained I can't reach the defected earphones would be happy to grab when able. He kept on coming back and rudely telling me couldn't provide another set. Finally came back and said he was charging me for another set. I also ordered a sandwich, Did not have menu kindly asked what they had? He brought the wrong sandwich, did not complain was hungry. I did get agitated when I showed him my receipt from previous flight for ear phones, the ones he physically handed to me. I did at this point voice voice my appointment. This is ridiculous charged for sandwich didn't want and ear phones defective. In harsh way demanded payment and was harsh to the point it even bothered the folks sitting next to me. It's not only the $ charged but the over all experience. I would greatly appreciate if this is addressed.

On Oct 20 2016, I book a flight with a JetBlue ticket agent.
The Confirmation code is #AGABAX
I my filing a complaint because the agent book the flight departing Dec 13th, 2016 from Sacramento and returning on Dec, 17th 2016. And she did not put down that I was checking on a bag. So I paid $20.00 for a bag to go on the plane. I would like to be reimburse for the baggage fee.

(I am writing this while on hold!) Is there still a dedicated Mosaic customer service line? I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. Now, they are transferring me back to the Mosaic line and I am again on hold. This is unacceptable. The reason I had been trying to call Mosaic is that I had to change a flight that I had scheduled to get me to Nashville as my father was having some tests. I need to change the flight as they went ahead and did the tests early and now he is having heart surgery on Tuesday, Dec 5. Since I couldn't get any help from the Mosaic line on Dec 1st, I tried to cancel my original flight and rebook the flight myself online. I managed to cancel the original flight but was unable to rebook the new flight (which was $ 179 at the time) because your website was acting up. So, the next morning (12/2), I woke up to try to book the flight and it was now $40 more. Ok, I was not pleased, but figured I had no choice. So, I tried to rebook it. I thought it rebooked as it took points out of my account but when I went online to check, it hadn't booked the flight although it took the points (for an even more space seat) and didn't return them. So, this morning, I spent another period of time trying to access the Mosaic Line [protected]) to no avail. I finally waited to speak with the regular line and when I explained my issue, they transferred me to the Mosaic line...more waiting on hold. She finally resolved my issue but not without a lot of unnecessary angst and annoyance on my part.

JetBlue's flight experience is very good, but your website and phone system are in need of a serious upgrade.

Cathrine Schwartz, True Blue # [protected]

On sept 23rd i booked 2 flights, cancelled them a few hours later. The money was back in my account almost immediately, however a few days later i pulled up my account and they had only credited me for 1 flight having caused me to overdraft for 5 items totaling 40 bucks. A 35 overdraft fee was charged for each item. I called jet blue immediately and they said that because of my travel bank of $25 they had to do it a different way. That was completed or so i was told sept 27 saying it would take 1-5 bussiness days to credit to my account. Well today is october 5th and nothing had been credited to my account. I called jet blue again today and they told me that nothing has been processed and the ticket wasnt cancelled correctly(On their side) so they need to re do it and it could take up to 15 bussiness days. My account has been overdrawn for over a week because of this mess and jet blues mistake. With a hurricane about to hit here in florida i am unable to take money from my account and jet blue thinks a 25 credit to my travel bank makes up for that? Seriously? They've put me in a very awful predicament and i'm beside myself. I will go out of my way and pay more if i have to to never fly jet blue again as well as spread the word to friends and family to discontinue using this airline.

I guess you are penalized for making a timely reservation. I booked 4 seats from LGA to PBI about a month ago and received an email stating the price of the trip had been reduced by $192.00

I called Jet Blue to inquire and was told you have to change it within two weeks of your reservation and there would beby Jet Blue because people were calling for even $5 or $10 in reduced fare and was very time consuming for Jet Blue. I suggested that they put a minimum like $100.00 difference so that people like me who book in a timely manner have a chance at a reduced fare.

Now my family will get on board with people paying almost $200.00 less than I paid...not fare (fair)!

On Sept 6th, 2016, I was scheduled to depart from NY Westchester County Airport on a flight to Tampa/St. Pete. I'm a professional guide dog trainer employed by a large, well known east coast guide dog training school which provides specially trained guide dogs to the visually impaired and blind. On arrival, JetBlue inquired about the dog and I explained that it was a legitimate guide dog and offered paperwork to back it up. I also explained my position as a trainer with the organization providing the dog, which I was transporting to the blind recipient in Florida. Long story short, they refused to board me with the dog because, since I was not blind, the dog was not directly providing a service to me. I explained that all the Airlines allowed professional trainers to transport guide dogs without a problem and that I had been transporting these dog on JetBlue flights for years without a problem, except at the Westchester airport. For some reason, the JetBlue folks at Westchester airport seem to feel they are following company rules but personnel at most other JetBlue hubs are not (?). As a 30 year veteran of training and transporting these incredible animals, I was shocked that JetBlue was so "out of touch" with the 21st century. Flying is simply no fun anymore. I would gladly never set foot on another airliner if I didn't have to. I'll certainly never fly JetBlue again and I will instruct my fellow trainers at my organization and warn the dozen other similar schools around the country that provide guide dogs to the blind to avoid JetBlue.

Had to change a flight from Fort Lauderdale Florida to Buffalo NY on 3/31/16, with Jet Blue Airline -flight # 2466. This flight was purchase with points from my Jet Blue Account. Jet Blue charged me $270 to return my points, they mistakenly charged me twice for the two tickets purchased with points. I was on the phone with Jet Blue for over two hours trying to change return dates, which they could not work out, the only way they can
work it out it would of cost me over $600 which was not acceptable,
I did find a return flight with another airlines for $107 per ticket.
I have been a loyal customer with Jet Blue for Years, Purchase approximately 30 full flights in 3 years.
I think Jet Blue should return my $270 for hours spent on the phone and double charging my credit card. Even the supervisor called me back about the mistake they made and try to ease the pain

I recently flew on JetBlue from Boston to Ft. Lauderdale Fl, at least a 3 hour flight, without any working restrooms. They told us prior to boarding that they were broken, but decided to continue with the flight anyway. When we finally reached Fl. then they decided to take the plane out of service. There were children on the flight and without a working restroom things got pretty nasty! When I wrote the airlines about this issue their response was that they are not required by FCC regulations to provide a working restroom, thank you and hope you continue to fly with us in the future! What?! Are they serious?! I will NEVER fly with them again!

On 2/25/2016, Flight 722, WPB to Boston.

Unlike many on the flight I paid to have our bags checked. Upon boarding I went to put my briefcase in the overhead and was told by a Flight Attendant that I could not. I explained I already had winter coats under my seat. She became loud, I asked to see her supervisor. She shoved the briefcase into the overhead and said she'd get the pilot. I opened my book and began reading, some twenty minutes later the pilot appears and states "if I won't say I will follow crews instructions, I will have to leave the plane." I asked the FA what did you ask me to do that I refused. She relied, "I didn't ask you anything, you said you wanted to talk to my supervisor." I stated to the pilot "are you telling me because I wanted to talk to a supervisor, it's grounds for kicking me off the plane?" He asked again for me to agree to follow the crews instructions, sure, ok.

I want nothing from Jet blue. We own a home in Florida and travel to/from Boston at least 20 times a year since Jet Blue started it's service. In all those years I have never had reason to complain until now.

I question the ability of this pilot to comprehend situations. Per the FA, I had not refused any request as none had been made. The pilot's approach to me was threatening, not respectful, and unnecessary.

Please do not hide behind the story that times have changed, etc. I was a 60 yearly old sitting in a window seat reading a book. Jet Blue needs to train their supervisors in customer interaction and some basic management tools.

While Delta is somewhat more inconvenient, it is a viable option.

I was on the phone with jet blue for one hour and 30 minutes. I was given the run around and a bait and switch. After being "quoted" a price for 3 round trip tickets and an exact amount of miles needed for a 4th ticket, I paid for the 3 tickets. The price was approximately $1, 200 and the miles needed, 24, 000. After paying for the 3 round trip tickets the agent increased the miles needed beyond what I had in my account thereby requireing me to pay for the return trip. Additionally, the agent tried to make me feel bad about it as if it was my fault. I cancelled the transaction but felt used and abused by the experience. Jet Blue used to be a company who cares about their customers, not anymore. What a scam.