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1.4 398 Reviews

JetBlue Airways Complaints Summary

39 Resolved
359 Unresolved
Our verdict: With JetBlue Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JetBlue Airways reviews & complaints 398

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3:14 pm EST
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JetBlue Airways poor customer service and misleading information

Has anyone else been screwed by jetblue when booking a flight online on there website and received no help other than wasting my time speaking to there customer service reps( AJ #36419) She would not let me speak to her supervisor, she would not tell me who the CEO is, She laughed at me and said goodluck speaking to him, when I said her CEO was founder DAVID NEEDLEMAN...

First I purchased a ticket online, and when I was booking the return flight I accidentally book a ticket for march instead of feb. When the ticket was purchased my family was having a medical emergency, that may have canceled the trip. With this in mind my intention was to by a fully refundable ticket and what i find out in retrospect was I purchased insurance for the ticket instead. I tried to get it straighten out with no avail...

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Pony trekker
, US
Oct 13, 2015 11:01 am EDT

Website is from hunger. Never works. Can never check in online. Can never cancel trip or change online. Whenever I try to book refundable it defaults to nonrefundable. I booked an outbound refundable and return was sneakily made nonrefundable. What a scam. Going with Delta instead from now on.

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1:03 pm EST
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JetBlue Airways bad customer service

Not even so much as a "THANK YOU" from anyone at Jet Blue was given to my friend who spent her entire flight from Aguadilla to new york assisting in a medical emergency. Her assistance diverted an emergency landing of the plane saved countless delays and missed flights. My friend won't complain as she feels it's her duty as a nurse, but I as her friend and the one who insisted that she use Jet Blue am embrrassed and outraged at the lack of customer service on Jet Blues part.
Please note, this happened in Nov. and I have written 4 times and spoke with an employee on the phone and to date no response for Jet Blue
Regards,
Paula Stockhausen
[protected]@yahoo.com

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Update by Jet Blue Customer Service
Feb 26, 2011 11:07 am EST

Let me enlighten you on some facts here. The fact that my friend is a nurse, it is not her place as a professional to look for a thank you, or even enquire about the passenger. To do so would make her look as though she was looking for something for her efforts. She took the Hippocratic Oath when becoming a nurse that makes it her duty on or off duty to help when called apon. I am a TRUE BLUE member and a frequent flyer of Jet Blue. I know the caliper of service Jet Blue is capable of giving their customers. That is why I am astonished and now angry that Jet Blue has not done the right thing here. Let's put the shoe on the other foot for a minute and say it was you who spent their entire flight from Puerto Rico to New York assisting a passenger. I bet you'd be looking for more than a Thank You for that. Because she was visiting me in PR and because I recommended Jet Blue above others as her choice to fly, I feel perfectly in my right about complaining in this circumstance.
Do YOU have little or nothing to do but Complain about someone's Complaint?

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Tfamily
Gilbert, US
Jul 16, 2011 1:53 am EDT

Was told we could switch our date as long as ticket was same price, but was coaxed into purchasing another date, unfortunately I did not record the name of the person I initially spoke with. So when I called back to try and switch to the day I originally wanted they wanted to charge us $100 per person to switch! Even after speaking with a Supervisor she was going to charge me something that she confirmed would only take a few clicks to switch dates and for exact same price!

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Sundog1410
Bradenton, US
May 18, 2011 3:09 am EDT

I used Jet Blue Airlines five times last year.On my trip to visit my four daughters and other family members;my flight was cancelled twice due to a severe snowstorm.That was not the problem.It was the way they made us wait, from 6pm departure to around 11pm when we where told"no flight attendents"and we had to literally run down to baggage then as they had told us"make our own arraingements"..from 12/27 to 12/29 to finally Jan.1st. Ok those "things" to happen but you would think I could have gotten at least one reply to any emails I sent them...Not one...Is ther anything I could have done to get even a responce? Please and thank you, , , , , James

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Luis
Jacksonville, US
Apr 03, 2009 5:04 pm EDT

My son whose expected flight is 616 leaving at 4:25 from Jacksonville on this day, was delayed twice already and I find this to be very disappointing and upsetting. I was expecting to spend quality time with my one and only son whom I see on very few occasions during the year due to the fact that he lives in Florida while I live hear in New York. Valuable time is being wasted with him sitting at the airport, while I understand due to circumstances beyond your control such as the weather over here, I think that with all the money being spent on improving this airline, something better has to be devised to avoid such disruptive moments. I dont think I will be using this airline to transport my son to me in the future. Again, I feel that Jet Blue has ruined what should have be en a joyous occasion between a father and son and now we lost a day to our fun filled weekend. Thankyou!

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reka310
Lindenhurst, US
Nov 30, 2009 3:27 pm EST

Jet Blue Airlines at Santiago airport had horrible customer service. I have never seen such unprofessional airline employees before. We got to the check in 8 minutes late and we were told the flight was closed even though we still had 52 minutes to get to the gate. I do understand the company policies and that we need to be at the check in 1 hour prior to boarding as I travel a lot inside the US and in Europe but if someone is late 8 minutes? I traveled all over the US and Europe and got to gates 15 minutes before boarding and even though some were connecting flights they still made it happen for me to get in the plane. At Santiago airport not only they didn't co-operate and were extremely rude but they made us feel like they put their personal opinions about why we didn't get to the airport on time. That is not professional at all. When we asked for a supervisor at the check in they didn't want to get the supervisor for us and I had to ask them numerous times that I wanted to speak to the supervisor to see what we can do and to put us on the flight we purchased the ticket for as they havent even started boarding that plane yet so we had plenty of time to reach the gate. The supervisor was just as rude an unprofessional and just walked away from us and didn't even want to help us in any way. We got on the next flight 3 hours later but the tickets they gave us were stand by tickets and we were hardly able to get on that plane and on top of it they made us sit separately? Who wants to travel on a plane separately? This airport experience ruined our trip and the first memory that comes to my mind about our trip is the aggravation and frustration we received from Jetblue employees and the treatment of us, US citizens who bring a lot of business to Dominican Republic. I will make sure I never use Jeblue again and will also make sure none of my family or friends will fly with Jetblue again.

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Jos
San Diego, US
May 01, 2009 1:38 pm EDT

Sometimes delays are unavoidable.

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11:27 pm EST
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JetBlue Airways angela stoker

Digital Camera stolen from luggage at White Plains Airport on 1/16/11 at 3:30 PM Flight 595 to Orlando Florida. I noticed it stolen when I arrived to my destination.

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11:17 am EST

JetBlue Airways stole my camera

This is a true story...I left my camera under the seat for 8 minutes. The crew actually reported finding my camera under the seat. I was told they would be down in 10 minutes and that's the last I saw of my camera. What's worse is that I carried my car keys in the camera bag as it was my only carry on and I was stranded in Buffalo with my wife and two kids until late the next day. I had to have a new key cut for my car which cost $250.00 dollars. I had over 300 pictures of my family vacation on that camera and those memories are lost forever. This was a despicable act by a criminal who works for Jet Blue airlines. This is still under investigation and if you return my photos (and you know who you are!) I will drop this case. If you choose to delete my memories forever and pawn my camera I hope Karma pays you back 10 fold someday...and it will you thief! May god forgive you but I won't and Karma sure as *** won't. Let's see what Jet Blue does to keep my business because honestly it was a great experience flying with them until this and they may have lost a life long customer over this. The supervisor on that evening did NOTHING to help he was as useless as a chair leg. Let's see if Jet Blue does the right thing and reimburses me for this. Camera $750.00 (replacement value is over $1000.00 since I bought it on sale). New key for my car $250.00. plus other expenses.

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8:42 pm EST

JetBlue Airways employees steal!

Jetblue employees steal! Traveling over holidays 2010, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

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Seven Angels
, NZ
Jun 12, 2011 2:50 am EDT
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Freddie, your down rating my comments. What is wrong with you? IF you having this problem, ask God for guidance since you don't want to cooperate with me. Bye!

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Seven Angels
, NZ
Jun 12, 2011 2:32 am EDT
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IF no one contacts you then TAKE THE MATTER FURTHER!

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Seven Angels
, NZ
Jun 12, 2011 2:29 am EDT
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@ Freddie, I realized what I wrote was certainly off topic or maybe I hadn't explain properly, and your wife is wrong for taking the items, she should of used her own head if she knew what she did is sin, and why don't you do something about it?

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freddie125
stratfod, US
Jun 12, 2011 2:25 am EDT
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i have tried but no one contacts me

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freddie125
stratfod, US
Jun 12, 2011 2:22 am EDT
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do something about this jetblue is a good company with a bad policy i think i can help

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Seven Angels
, NZ
Jun 12, 2011 2:10 am EDT
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@ Freddie it is Sin to take what is not yours, but I understand you that what you're doing is trying to save yourself from trouble by Contacting JetBlue, you need to take the matter further if this company don't apply by the rules of Employees/Staff etc, report them, because what they're doing is certainly Illegal, and it can lead your wife into trouble, which you don't want do you?

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freddie125
stratfod, US
Jun 11, 2011 8:08 pm EDT
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well i can tell you first hand my wife works for the company and comes home every day with very expensive items left on the plane or in the lost and found in white plains when i try to return them to the company so they can find the owner no one calls me or emails me it is a sin

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12:37 am EST
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JetBlue Airways theivery

Jetblue employees steal! Traveling over holidays 2017, with pets. Paid for pet fees with same credit card (In one shot) paid for tickets. Mind you, required to purchase 2nd ticket for 2nd canine to fly in cabin and they still charged me pet fees for this 2nd ticket and they double charged me in addition to that! Upon check-in at counter, jetblue representative (Paul) asked me for pet fees again; which I had forgotten (In the fluster of moving back east and running late for plane) that I already paid. Doesn't matter, b/c paul saw on the computer screen that fees were paid already. I gave him additional $200 pet fees (In cash; a double charge). He pocketed the $200! Upon calling jetblue & submitting complaint to speak up (Jb's complaint dept), I found out that paul admitted to taking the money and claimed that when he "realized what had happened", he found me boarding the plane and gave me the money back. This is bullcrap! An outright lie! That never happened! Paul never gave me the money back! Now, jetblue wants to "credit" me, as if i'm ever going to fly them again! I gave them cash, they won't give me back what I gave them. They lock me into flying with them (& spending more money doing so) with a credit. I deserve to get back what I gave them. Paul pocketed his "christmas money" basically. Stole both from jetblue and from myself. Don't fly jetblue! They are dishonest!

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glennricht
, US
Jul 11, 2011 12:46 am EDT

I have a major problem with Jetblue. Transferred from American Express 83, 000 points in May 2017. December of 2017 had an accident that caused me to not be able to fly due to a leg in a leg brace and could not be bent to sit in a seat, had two operations and was in bed most of the time. In May the points expired and Jetblue will do nothing about this. I told them I can provide Dr. documentation, still they couldn't care less. I am so angry over the principle of this whole thing. What a terrible, terrible company. Always flew them from Long Beach to Kennedy, but no more.

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olivej2
Westbrook, US
Apr 17, 2009 8:52 pm EDT

This is the complaint that I submitted to JetBlue, lets see if the actually respond:

"My eight month pregnant sister missed her connecting flight to Portland, Maine from JFK because the gates were changed and nobody notified her. The person working for JetBlue at the gate told her that several announcements were made, but another girl that also missed the flight said that no announcements were made. They put her on the next flight, at 10:25pm which doesn't land in Maine until close to midnight, and made it seem like that should be okay. It is completely unacceptable that nobody notified them that the gate had been moved and they made it seem like it was the customers fault. Especially when the customer is pregnant and has been traveling all day (from California starting at 7:25am). Nobody at the airport or on the phone was helpful or apologetic at all. I honestly wanted to give JetBlue a try despite all of the negative publicity, but I will never use this airline again. My sisters name is ****** ****, the confirmation number is *******. They said the only thing that they could do was put her on the next flight (flight ***) which is fine but it shouldn't have come to that point. My sister just gave me an update that there was one crewmember that was nice to her and gave her a bottle of water and some apple juice, so at least one of your employees knows the meaning of customer service. I work in customer service and let me tell you that JetBlue's employees could use more training in it."

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Marsen
, US
Feb 16, 2010 1:27 pm EST

I have flown JetBlue a few times and on all previous occasions the experience has been very good. However, in this most recent case, when my flight from JFK was canceled, they had a very difficult time handling what should be fairly routine occurrences, like canceled flights or schedule changes, and the so-called supervisors were very rude and curt. In one instance, when trying to figure out the new booking for a later flight, the supervisor stopped explaining the new flight schedule in mid-sentence to walk over to a fellow co-worker and began chatting. The representative that was first helping me, who was unable to do anything on her own, had to go find another supervisor to eventually complete the process. I understand we can't expect good customer service from airlines anymore, but at the very least, I hope we can expect airline representatives to be able to do their jobs and show some semblance of being able to interact competently and clearly with their customers.

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3:15 pm EST
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JetBlue Airways flight delay

December 29 2010, Flight 896 from PuntaCana to Boston. DIRECT FLIGHT. from 3:45 PM (2:45 PM Boston time) to 6:45PM Boston time. This 4 hours flight was transform by PuntaCana to Orlando and Orlando to Boston because JetBlue's pilot can't flight back to Boston (JetBlue knew that before this pilot leave Boston) . JetBlue people in PuntaCana always told us to don't go to restaurant because we will board soon then we finally borded after 2 hours without mealt. We landed in Orlando and stay grounded in the plane for 2 hours (without food). Finally we took off for Boston and we arrived at 1;00AM still without any food. I travel with 2 young kids, do you really thing that is easy to stay in the plane 2 so long time without food? And because the 2 flight was too short, we never get movie in the plane because Jetblue have movie on the plane only if the flight is longer than 2:30 hours (that's what they told me but not sure if I can believe them now). Then Jetblue doesn't to give me compensation for this flight, they use the weather for excuse but the problem was not the weather, the problem was JetBlue logistic and crew at the PuntaCana airport.

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Update by Bruno V
Feb 01, 2011 7:07 am EST

What is this comment? You sound like JetBlue customer service.

Take only a small part of the story, try to say that Jetblue was right and the customer is stupid. Food is only 1 example about all was wrong in this flight. Why you don;' speak about the 2 hours grounding in the plane in Orlando without any explications from JetBlue? why your not speaking about the 2 hours delay in PuntaCana with the JetBlue crew telling us to don't leave the bording area (for going to restaurant) because we will boarding soon (even they knew that the pilot can flight back to Boston)? Why your not speaking about JetBlue logistic for the pilot? Why not speaking about NO MOVIE in the plane because the flight was too short? I can continue like that for about 2 or 3 pages. It's too easy to use wheater for excuse and try to tell customer are stupid... that's a good way to go directly out of business.

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TomPS
Long Beach, US
Nov 06, 2011 12:59 am EDT

You do not get compensation from JetBlue.

You must do the reverse and not fly that airline under any circumstances. You then de-compensate them. The major carriers are usually, though not always, much more reliable and will not leave you stranded on a runway for 7 hours in a snowstorm with the pilot begging for help because his own company will not help him.

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4:46 am EST
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JetBlue Airways lies delays bad service

Sitting in Seattle airport for 4 hours after scheduled flight time. Since it started to snow I was OK with a small delay. The pilot and crew did not leave their homes early as recommended for passengers and they "claim" that the snow on the roads has caused this huge delay. They keep stating 20-30 minutes more every 30 minutes. I can drive almost to the other side of the State in how long it is taking to get some workers who live 20 minutes from the airport. I drove through the snow and it only took 45 minutes (that’s 2 Counties away on the other side of Puget Sound!). The customers service is non-existent and the workers are patronizing. I would NOT recommend Jet Blue if you actually want to get where you are going. A small rinky dink airline with only a couple workers and no other flights. The extra $30 per passenger for a real major airline is worth it!

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Allan22
Dallas, US
Nov 23, 2010 1:18 pm EST

have you never flown before? welcome to the world of air travel...haha

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7:42 am EDT

JetBlue Airways points fraud

Jet Blue emails that your True Blue points are about to expire promise that you can prevent expiration by obtaining a True Blue credit card. They expire anyway. Customer service then says that once new points from True Blue credit card use post, they will then be reinstated -- which is not at all what they promised in their email. My new points posted a week ago and I'm still waiting. In the mean time I haven't been able to access them for planned travel (sale now expired) and who knows weather their new reinstatement promise is any better than their original.

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wnleon
San Jose, US
Jan 26, 2012 6:36 pm EST
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They took my points. I lost 18, 000 points because I missed the deadline by 2 weeks. Two letters to customer service gets me two reply emails and the rules but my points are gone. In my oppinnion they are waisting everyone's time and money with trueblue. Just forget trueblue and keep your airfares as low as possible.

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6:24 am EDT
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JetBlue Airways refunds

Jet Blue is a rip off and should be avoided whenever possible. Jet Blue DOES NOT refund your money on cancelled flights. First Jet Blue will fine you $100 per ticket for cancelling and then deposit the rest in what they call "your travel bank" for later use on Jet Blue. After losing $100 per cancelled ticket you will still be required to pay your credit card company. Jet Blue claims that this is standard throughout the industry and that the terms (draconian if you ask me) were disclosed during the booking process. Jet Blue is aware that most people don't take the time to read the policy disclosure when Jet Blue is displaying that there are only 2 seats avilable. My bad, however their customer service is RUDE and I won't ever fly them again!

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mahowen
Gait, US
Sep 19, 2010 1:17 pm EDT
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Welcome to the world of travel, my friend. It's rather obvious that you're a travel virgin. It's industry standard to pay a penalty for canceling. The more you travel, the more you'll understand how it all works. I fly JetBlue every chance I get. It's a great airline and I have never been treated disrespectfully by any JetBlue employee. That's quite a statement considering I fly often. You might also want to consider that you may have been the RUDE one in this situation because, like children, some people get rude when they don't get their way. So, thank you for never flying JetBlue again. I dislike sitting next to people like you when I travel. Eventually, my hope is that you will all weed yourselves out and travel will once again be for the more gentile of the species.

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5:47 pm EDT
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JetBlue Airways want my cancellation fee refunded

Refund my cancellation fee

Here is complaint my girlfriend decides to surprise me for my birthday by taking me on a 7 day vacation to jamaica and she decides to use my trueblue points without my knowledge in which she just told me today july 20 th. I was happy at first but then realized how can my girlfriend pick up the phone give a true blue representative my information and book a trip using my points. So I decided to call jet blue and cancel it and told her (Angie id #80825) my story. She then contacted a trueblue rep for me by the name of tammara id #19050 very very rude and not helpful and told her my story only for her to tell me there's nothing they can do. I dont get where is the security for jet blue I still cant believe it. So I had to book a florida trip just cause I have and had no intention to go to jamaica. I am very furious that they charged me a $ 200 cancellation fee. I want something done on this matter.

To refund me my $ 200 that I should not pay based on my girlfriend calling up trueblue and making a reservation on my behalf that easily. This is bs
Sincerely,

Giuseppe rodia

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Russell stauffer
uncasville, US
Mar 16, 2022 10:39 am EDT
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Poor customer service refund status is a scam in my book!

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7:15 am EDT

JetBlue Airways will never us them again

No mercy for Military families. Horrible, Horrible, customer service and they basically are screwing the consumer. My son joined the Navy on May 3rd we found out his graduation was suppose to be July 7th, on May 15th we booked a trip to Illinois, the next day May 16th we found out that the date was changed to June 24th, the flight orig. cost 840.00 to fly when we called to change it to the 24th they wanted to charge us and additional 130.00 per person. I faxed them proof from the military that we weren't the ones changing the date the military was, they basically said too bad. Nothing they can do. By time we went back and fourth the cost went up to fly so now the trip to see my son graduate boot camp has officially cost us 2000.00 for a two day trip to Illinois. Will never us them again.

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Winger84
, US
Oct 29, 2015 6:54 am EDT

Very disappointed that JetBlue cannot make arrangements for other flight other than their airways. I had to wait one more day to fly out of New York to Orlando due to rain conditions. Who will refund my hotel stay and meals ?

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dremagirl
, US
Jul 22, 2010 2:33 pm EDT

A flight can't be delayed for 2 hrs and you are telling cust that boarding is closed. There is something definitely wrong and this is a lot of customers complaint even my boss and his family have that same complaint. Jet blue get your act together.

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dremagirl
, US
Jul 22, 2010 2:30 pm EDT

All I can say he who feels it knows it. If you have never walked a day in any of our shoes then don't judge.

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dremagirl
, US
Jul 22, 2010 1:58 pm EDT

STEALTH PILOT AND MYWAY, YOU MAKE IT VERY OBVIOUS THAT YOU WORK FOR THE AIRLINE.

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7:22 am EDT

JetBlue Airways this is our terrible experience with jet blue

May 10th 11:30: DC, DULLES AIRPORT The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 p.m. 1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said :"We guarantee that the flight will departure at 12:30" Unfortunately, she guaranteed what she could not guarantee. The delay was repeated once and once again. People were busy fixing the airplane for hours. The flight finally departed at 4:00 pm and the delay was five hours. We missed our flight back to Shanghai. Stuff at the front desk denied our claim for the compensation of our stay at NY.

May 10th 4:30 JFK AIRPORT When claiming for our bags, we found that one of our piggy bag was destroyed. The trolly and the area around the trolley of the bag were severely broken. Jet blue staff at and baggage office declined our compensation claim, said according to the politics of Jet blue, broken trolley of piggy bags were not supposed to be covered in the compensation. After calling again and again, they gave us the hotel compensation at JFK. We explained about our situation to the supervisor (we remember his name): Four people, have to stand by or reschedule our flight, have to stay at JFK for at least two more nights.

When checking in at JFK INT HOTEL, we found that he gave us four people (3 ladies and 1 gentleman and professor over 65, who are not family members) only one two-bed room without any explanation or asking.

May 10th evening to the midnight JFK INT HOTEL We called the number for complain and it did not work out anything. We also called our fight company. For reschedule or stand by for our next flight two days later, we have to pay more than 900 $ per person.

This is our terrible experience with Jet Blue.

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8:48 am EDT

JetBlue Airways ruined my bag, stay away from them

I am an ED RN who went to Haiti 8 weeks after the earthquake to work in a free emegergency clinic. I went with a non-profit group which meant that I paid my own way, which was just fine. However, I was REALLY upset the way Jet Blue handled us and our situation on the way there. I flew to Boston from Baltimore and then the plan was to fly from Boston to Santo Domingo. Unfortunately we had to take ground transport to Port au Prince, but the good news is that the Port au Prince is now up and running. There were extremely high winds in Boston and our flight was scheduled for departure, March 13th at 10:09 pm on flight #891 (BTW, I flew BWI to Boston on flight #1326). As it was we had a long journey ahead. I understand that high winds are something an airline cannot control, and I appreciate the company being safety conscious, believe me. But, our flight was delayed and delayed and delayed and delayed until finally just plain cancelled sometime around mindnight. As travelers with a good intention mission, we tried to be cool about it all and go with it. Thing was, Jet Blue couldn't figure out any other way to get us on our way to Haiti until something like 11pm the next night. So, like 24hrs later. In cancelling so late, we were offered no hotel vouchers and "slept" in our sleeping bags in the children's play room. We were given a few food vouchers, but of course at that point nothing was really even open until the next morning and we had to stay in the airport for 24 hours on average. In addtion, when the finally did decide to cancel our flight, we were forced to retrieve all of our bagage (mind you we were each carrying light weight duffels for ourselves, but enormous bags of medical supplies for the people waiting for us. The baggage carasel got all backed up or something (it was like Mayhem at that point and we were exhausted, but quietly so and going about our business). The bags avalanched on one another. They fell off the carosel, medical bags just didn't move and my tent was open, missing a small sack of stakes and detached from my duffel b/c the straps had literally been wripped off. Now, I have traveled with that bag since I bought it in Australia 20 years ago and it was in perfect condition. No reason why straps (oh and the little buckles that used to be a part of the straps sailed by on the baggage carosel when it did move)should have literally been torn off, tearing open the top of my tent bag. So, the tent was gone for quite a long time. I had the duffel with the big tear where the tent used to be and eventually got the bag with medical supplies (weighed more than I did), but around 2am or so someone finally found my tent. I was super nice to all the young women and men working that night by baggage claim in that little office for "complaints" b/c I think they were going to cry. They were working sooooo hard in an awful situation that was not their fault. I yelled at no one although I myself was in tears as I tried to find my stuff, lug around this heavy medical bag and figure out what I'd do in Haiti without a tent and in the airport for more than 24 hours while the walking wounded and injured waited for us in Haiti. Ground transportation from the Santo Domingo to Port au Prince got so messed up b/c of the delay that we had to sleep on the street in Santo Domingo from 3-ish am to 7-ish am to get our ground transport since we were over 24hrs late. But, really, the worst part of all, was NOT any inconvenience to us or to me, but rather to the people of Haiti that we were trying to help, in addition to the staff we were coming down to replace. Because we could only run the clinic sun up to sun down due to electricity issues, we lost A LOT of time that we SHOULD have and COULD have been down there helping these people. That's what brought most of us to tears...was just the idea of all those people waiting for us and us sitting around on our butts waiting for what we didn't even know what and not being treated particularly respectfully in the process. To me, not treating us with respect, was disrespecting the people that we were trying to hellp and the medical mission that we were on. Now, add to that they we still were out the same amount of money (money that could have been put towards more supplies or another trip) to be there SO much less of the time. We felt SO bad. Because of the shortened length of stay we did our best to dive into the situation with both feet without orientation and functioned just fine on our mission, but it was way too short and we've been asked to return. I cannot afford another airline ticket, but I want to return to complete the mission that I started...to actually GET the chance to be there at least a week. That's what we should have been there for. We saw hundreds of patients a day and so for the time that we were not there and the other team had to prepare for departure, that was hundreds of men, women and children that we could have helped that day. If you are unsure of my authenticity, go to http://www.yorkdispatch.com/local/ci_14822604 and you'll see an article about the mission in which I NEVER mentioned our VERY late arrival or anything about any travel troubles b/c in the scheme of things, that wasn't even on the radar. The only reason it is now, is b/c I feel like I was there such a short time to begin with and with so much anticipation and help to offer, and then was there an even shorter time and it just wasn't fair to the Haitians or the people trying to help the Haiti community. They have asked me to come back. They would like me to come June 15th-22nd. I can only think of one way to do that since I would still have to pay my way as far as everything else and that is if Jet Blue steps up and helps me get there. Either A) by compensating me for the travel situation and the poor way in which we as people and our belongings (which in this case couldn't have been more important) were treated or B) I had to have been eligable for a million frequent flier miles, but b/c the agency booked it, I have no idea if that was done and since there was shere chaos when we checked in, who knows? But, I flew from BWI to Logan to Santo Domingo. This time I would actually be able to fly directly into Port au Prince and would be mid-week to mid-week and therefore probably a lot cheaper than the first time. So, I wonder. Will Jet Blue set it right for Haiti and for those of us whose missions were cut short and who were barely acknowledged. Then when we do finally fly, we experience even more hours and hours of delays and then we have to pay for like pretzels. Unreal. Thank you for your time. This message is an independent message not to do with the agency in any way. I'm just trying to figure out how the heck I can afford to get back down there to finish what I started and I would NOT want them worrying about it. They have enough to worry about down there.

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Lissa
, US
Jun 03, 2016 8:30 am EDT

On March 31st I was supposed to fly home from Long Beach to Boston on the red eye. Early that morning I awoke in the worst pain I have ever experienced. I ended up in the hospital for 2 surgeries and a total of 8 days.My sister, with whom I was visiting called the airline to cancel my flight. I was assessed a$100.00 fee and credited with the remainder, as I expected. Subsequently I was released from the hospital and went to my sister's home to recuperate until the surgeon ok'd me to fly home.Meanwhile my husband flew out to care for me so my sister could return to work.That ticket was kindly provided by our son in law.

The surgeon cleared me to fly back on the 15th of April, a thursday.When we got back to my sister's house we got on the computer to book flights home for my husband and myself. I was heartbroken to discover that the price for the flights the next evening was over $800.00 each!There no way we could possibly pay that. we finally found flghts on Sunday for $379 each one way, still much more than we could afford, but we had to bite the bullet and do it, as we had to get home.

I do understand that airlines are not in the charity business, but the greed is ridiculous. My sister did talk to an agent on the phone to explain the situation, but to no avail.
I have been flying Jet Blue whenever possible for some time now, I have raved about it to my friends.That is no longer the case.Will I fly Jet Blue again? I expect I will. Will it be my first choice? No. Will I rave to my friends about what a great airline it is? Not on your life!

My medical issues in California were, and continue to be extremely painful both physically and financially. I am 73 years old and my husband is 80 years old. I feel as though corporate greed has just piled on more misery.

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Sue McD
, US
Jun 03, 2016 8:30 am EDT

I am an ED RN who went to Haiti 8 weeks after the earthquake to work in a free emegergency clinic. I went with a non-profit group which meant that I paid my own way, which was just fine. However, I was REALLY upset the way Jet Blue handled us and our situation on the way there. I flew to Boston from Baltimore and then the plan was to fly from Boston to Santo Domingo. Unfortunately we had to take ground transport to Port au Prince, but the good news is that the Port au Prince is now up and running. There were extremely high winds in Boston and our flight was scheduled for departure, March 13th at 10:09 pm on flight #891 (BTW, I flew BWI to Boston on flight #1326). As it was we had a long journey ahead. I understand that high winds are something an airline cannot control, and I appreciate the company being safety conscious, believe me. But, our flight was delayed and delayed and delayed and delayed until finally just plain cancelled sometime around mindnight. As travelers with a good intention mission, we tried to be cool about it all and go with it. Thing was, Jet Blue couldn't figure out any other way to get us on our way to Haiti until something like 11pm the next night. So, like 24hrs later. In cancelling so late, we were offered no hotel vouchers and "slept" in our sleeping bags in the children's play room. We were given a few food vouchers, but of course at that point nothing was really even open until the next morning and we had to stay in the airport for 24 hours on average. In addtion, when the finally did decide to cancel our flight, we were forced to retrieve all of our bagage (mind you we were each carrying light weight duffels for ourselves, but enormous bags of medical supplies for the people waiting for us. The baggage carasel got all backed up or something (it was like Mayhem at that point and we were exhausted, but quietly so and going about our business). The bags avalanched on one another. They fell off the carosel, medical bags just didn't move and my tent was open, missing a small sack of stakes and detached from my duffel b/c the straps had literally been wripped off. Now, I have traveled with that bag since I bought it in Australia 20 years ago and it was in perfect condition. No reason why straps (oh and the little buckles that used to be a part of the straps sailed by on the baggage carosel when it did move)should have literally been torn off, tearing open the top of my tent bag. So, the tent was gone for quite a long time. I had the duffel with the big tear where the tent used to be and eventually got the bag with medical supplies (weighed more than I did), but around 2am or so someone finally found my tent. I was super nice to all the young women and men working that night by baggage claim in that little office for "complaints" b/c I think they were going to cry. They were working sooooo hard in an awful situation that was not their fault. I yelled at no one although I myself was in tears as I tried to find my stuff, lug around this heavy medical bag and figure out what I'd do in Haiti without a tent and in the airport for more than 24 hours while the walking wounded and injured waited for us in Haiti. Ground transportation from the Santo Domingo to Port au Prince got so messed up b/c of the delay that we had to sleep on the street in Santo Domingo from 3-ish am to 7-ish am to get our ground transport since we were over 24hrs late. But, really, the worst part of all, was NOT any inconvenience to us or to me, but rather to the people of Haiti that we were trying to help, in addition to the staff we were coming down to replace. Because we could only run the clinic sun up to sun down due to electricity issues, we lost A LOT of time that we SHOULD have and COULD have been down there helping these people. That's what brought most of us to tears...was just the idea of all those people waiting for us and us sitting around on our butts waiting for what we didn't even know what and not being treated particularly respectfully in the process. To me, not treating us with respect, was disrespecting the people that we were trying to hellp and the medical mission that we were on. Now, add to that they we still were out the same amount of money (money that could have been put towards more supplies or another trip) to be there SO much less of the time. We felt SO bad. Because of the shortened length of stay we did our best to dive into the situation with both feet without orientation and functioned just fine on our mission, but it was way too short and we've been asked to return. I cannot afford another airline ticket, but I want to return to complete the mission that I started...to actually GET the chance to be there at least a week. That's what we should have been there for. We saw hundreds of patients a day and so for the time that we were not there and the other team had to prepare for departure, that was hundreds of men, women and children that we could have helped that day. If you are unsure of my authenticity, go to http://www.yorkdispatch.com/local/ci_14822604 and you'll see an article about the mission in which I NEVER mentioned our VERY late arrival or anything about any travel troubles b/c in the scheme of things, that wasn't even on the radar. The only reason it is now, is b/c I feel like I was there such a short time to begin with and with so much anticipation and help to offer, and then was there an even shorter time and it just wasn't fair to the Haitians or the people trying to help the Haiti community. They have asked me to come back. They would like me to come June 15th-22nd. I can only think of one way to do that since I would still have to pay my way as far as everything else and that is if Jet Blue steps up and helps me get there. Either A) by compensating me for the travel situation and the poor way in which we as people and our belongings (which in this case couldn't have been more important) were treated or B) I had to have been eligable for a million frequent flier miles, but b/c the agency booked it, I have no idea if that was done and since there was shere chaos when we checked in, who knows? But, I flew from BWI to Logan to Santo Domingo. This time I would actually be able to fly directly into Port au Prince and would be mid-week to mid-week and therefore probably a lot cheaper than the first time. So, I wonder. Will Jet Blue set it right for Haiti and for those of us whose missions were cut short and who were barely acknowledged. Then when we do finally fly, we experience even more hours and hours of delays and then we have to pay for like pretzels. Unreal. Thank you for your time. This message is an independent message not to do with the agency in any way. I'm just trying to figure out how the heck I can afford to get back down there to finish what I started and I would NOT want them worrying about it. They have enough to worry about down there.

JuliePooh51265
JuliePooh51265
Lancaster, US
Jun 03, 2016 8:30 am EDT

Airlines will only charge what customers are willing to pay. If no one flies with them, prices will surely go down. It all falls to supply and demand.

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583586
30223, Georgia, US
Oct 27, 2010 12:45 pm EDT

You need to break your story down

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1:27 pm EDT

JetBlue Airways not giving me a promised refund

Jetblue airlines has not refunded the amount that they promised.

My flight to jacksonville from boston has been cancelled on march 13, 2010 due to weather conditions. I was rebooked the following day but the flight was again cancelled because of "no crew members". On the jetblue counter, I was given a ticket with the amount saying $340. The person from jetblue circled that amount and told me that I will get full refund of that amount even though I take the flight back. I booked another airline to fly to jacksonville.

I wait for my refund and only $155 arrive. I call jetblue to see what happened. They tell me that the refund had been done wrong by "someone" so they need to wait but given the circumstances I will get the full refund even though I took my flight back.

I made 4 phone calls and got the same answer. They even tell me that I should get $100 on my credit card, and about $80 on my jetblue account because I used some points to purchase the tickets. After about a months, I call again because I do not see any refund promised. Now on april 8th, they tell me that because I took the flight back, they will not refund me.

I am not making up all the promises and numbers. I was told from 4 different people that I was promised a refund, and jetblue acknoledged the "circumstances of cancelling the flight so they should give me a full refund."

I was lied by jetblue about the refund for a month to be told at the end that they will not do it.

They even hung up on me.

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fardean
Manassas, US
May 05, 2010 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My flight got canceled by Jetblue due to weather condition they emailed me that they are sorry and my ticket is Good for one year but any time I tried to rebook my flight the emplyee teling me that they have to talk to Superviser and wanted me to be on hold. after they put me on hold for one time 36 minutes and the second time 42 minutes they hung up on me during our conversation I ask the employee if anything happend would you Please call me back she Je...id # 09177 promiss me to get back with me so I gave her my number. But did not Happend. since I lost lots of minutes on my cell phone I do not want to call them and I like to get my money back And never never use jetblue again. can any body tell me how do I get my money back since I do not wish to call Them.
thanks.

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JetBlue Airways change fee misinformation

I called yesterday evening to make a small change to my Jetblue reservation. The cost of the original flight was $105. I was told that the change would cost me the difference in the price of the ticket, $20, plus a $50 change fee. I told them I would call back the next morning and make the booking. To my surprise, they now wanted to charge me a $100 change fee. My best guess is that someone put a note in my reservation file that I was certain to make the change...then when I called back, they gauged me. I spoke with Sarah the Supervisor (Employee id #09542) who had no sympathy and would not reduce the fee.

The change in my ticket cost me more than the original ticket. It was basically equivalent to buying a new ticket.

Apparently customer service is not their cup of tee.

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JetBlue Airways rip off and terrible customer service

Made a reservation online and accidently clicked the "8th" instead of the "7th" in the date drop down when I booked a flight. I immediately (within seconds) went back in to change this and was shown that there was a $100.00 change fee so before I did anything further I called the reservation line and was told my call would be answered withing 20 minutes.

At 20 minutes I hung up I went ahead and changed the reservation online for $100.00 just to get the error corrected and decided to call again and I also filed a "Concern" online (the webpage reads that if the flight is within 24 hours, which it was, you would receive a response within 24 hour). Upon pressing submit, I got an auto-response that I would hear back within 14 days! I placed another phone call and this time held 12 minutes when I was finally able to get a human on the phone BUT she said she couldn't authorize a refund of the $100.00 error fee and that she had to get a supervisor on the line and so we would need to hold until a supervisor was available but she would continue to check back in on the line. After holding for 28 minutes, the call was disconnected! So I have placed 2 phone calls, filed 2 "concerns", wasted 1 hour of my time, forked out an extra $100.00 to give a company business! Never again!

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JetBlue Airways negative experience with customer service

My children (14 & 11) had an extraordinary opportunity to spend time and visit their grandparents in Florida. They would be traveling alone, a first, and I am a nervous parent who wishes to make this a truly memorable experience for all of them. Unfortunately, what I am now experiencing from Jetblue is a distraction for all and it really didn't need to be.

It started as we approached the baggage drop off counter. There was no "good afternoon" or "welcome to Jetblue", I simply got an outstretched hand wanting my boarding pass. I had a question about my wife and I approaching the gate with the kids. I was told "only 1 per reservation" in a barely audible voice. I had 2 kids, which counts as 2 reservations, I figured I would ask. Apparently I was wrong, since she hissed back "Only 1 Per Resevration!". At that, the female employee next to her took notice, looked at me and smiled with a changed worried look in her eyes. She did nothing else, but watch me endure the rest of me encounter. My agent stared at her computer monitor as she searched throughout the Jetblue network for some mysterious information, because all she told me was to wait, as I stood there helplessly clueless for several minutes as my wife and kids are bouncing on my back asking what is going on. Finally, I get her attention to ask if the rest of my party was needed there clogging up the area, blocking all other travelers. I had to ask the question 3 different ways before she understood, said yes, and walked away, leaving me there smiling at the other agent uncomfortably for five minutes. When she came back, she handed over the ticket with some paperwork- and without explanation- which at this point I didn't expect, she directed me to hand over the bags, tagged the first one and turned away saying "all set". I barely heard her, so I waited with the other bag. I wanted to thank her for her help and excellent service skills and told her to "Have a Nice Day", which was admittedly dripping with sarcasm, but not obsenity. She waved me off in dismissal, and I left without watching to see that the second bag was properly taken care of.
The kids arrived, with one bag missing, and my parents desparately trying for perfection with this visit.

Travel time so far, from my door to meeting is seven hours and it is time for my father and mother to be sleeping on the couch with the TV on. My father apparently had issues with the person in baggage claim and came away without knowing where the bag was. He was uncharacteristically upset relay the story to me by phone, so I called Jetblue.

When you call Jetblue, you are not actually given an option for "customer service", which I no longer find tolerable for a company that "positions" itself as the industry leader in that category. Hence I'm pissed off and not going to take it anymore. The options I am given ask me to wait 3 minutes for a Jetblue representative to take my reservation. Why do I need to wait to give any company my business? And why can't they offer me an option that doesn't involve me signing my true allegiance to anything but Jetblue? Hell, I'm on hold so long, I swear I'm going to write a real letter of complaint and make sure everybody is going to read it for a change!
A woman answers with the standard scripted greeting. To her credit, she was quickly able to find my son's bag on the otherside of Florida and assured me it would make its way to his grandfather's by the next after noon.
My father called the baggage claim office this morning and was told that "since the gentleman who answered the phone had just gotten to work, he would be unable to assist him." Do you ever want to hear that from someone on the phone? Especially since your son was able to find out from his livingroom in New Hampshire. speaking with a woman in Salt Lake, 12 hours earlier? My father persisted, he has only 3 days with the kids and my son has no clothes. He wanted some information, but was given nothing. It is now 1pm. They have tickets for the Redsox- Yankees spring training game tonight, and my son has things in his bag that he really wanted to get signed by the players.

There is one question I would like answered. How far will a company go, foresaking real satisfaction for its consumers. I feel that service is formulated and factored in on the cost sheet of a corporation, and that the complaints of individuals are insignificant, until they hit the bottom line. Complaints can usually allow management to point a finger, but rarely create systemic change. Why is it Jetblue, of all companies, has these kind of individuals working with the public? We are in a recession. People are out of work. Do you not pay enough for these jobs to get quality people in these areas? Why should I give my money to Jetblue or any other company. It is not always just about the price!

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JetBlue Airways jetblue, i'm breaking up with you

Wow. I used to love JetBlue. I have recommended it to hundreds of people, since I've been flying JetBlue since 2 weeks after it went into business. But after tonight's two hours on the phone on hold and then finally with a very nice but ineffectual representative, I will be reevaluating my family's travel choices, and closing our JetBlue American Express cards. I will also open a formal complaint with American Express.

I called today (2/5/10) to redeem my remaining Old TrueBlue Award for a date five (5) months from today. I was told that there were no award seats available on the day I required, and that the closest days that had available seats on them were 4 days earlier or 4 days later! This, despite the fact that the vast majority of seats on the flight have not been booked! It is obvious that JetBlue has drastically reduced the amount of seats it makes available for Old Awards, and thus the thousands of dollars I have spent, and that my wife (who has remaining Old Awards and Points) has spent, were spent in vain. The awards we were earning have now become useless. I feel so betrayed by JetBlue, and I am extremely disappointed that this company that I had so much respect for has shown that, despite my loyal and constant patronage for ten years, they have treated me and my family unfairly.

The only thing I could do was to book a return flight using the Old Award, but the issue remains as to how my wife and I will GET to Chicago for the charity fundraiser we are attending (and that we help to organize, recommending to dozens of others which airline to fly to get there -- we will certainly be reevaluating those recommendations). It will be impossible to reach the number of New Points required to earn a reward under the new system -- and it is unreasonable for us to have to, in effect, re-earn the awards that we already earned. It is patently unfair and disingenuous for JetBlue to have changed the number of seats available on each flight so drastically while we still have awards that were earned with the reasonable expectation that if we tried to redeem them (5 months in advance! -- and on a weekday!) there would be award seats available -- especially when the flight is currently mostly empty.

I requested to speak to a supervisor, and I was told that "everyone at this level is a supervisor", and that no one had the power to make award seats available on any flight. Surely this is not the case - the company is making the decision to severely limit award seats, despite the fact that their customers have been operating under the agreement that their loyal patronage and use of the JetBlue American Express card would result in a reasonable expectation of a return on that investment.

I will now advise everyone I know and do business with that something has gone terribly wrong at this company, and it is to be avoided.

By the way, I submitted this complaint, at the recommendation of the representative at JetBlue, and after I submitted it, I got the following email back from them:

Thank you for contacting JetBlue Airways regarding your TrueBlue account. JetBlue has just completed
transitioning to a new reservation system and as a result, the TrueBlue help desk is currently
receiving a high volume of email and can no longer accept them at this time. We apologize for the
inconvenience.

So, I'm not only screwed, but they don't even hear me saying that they've screwed me.

What a disappointment.

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AirlineCustomerCareManager
New York, US
Feb 11, 2010 9:50 pm EST

JetBlue is not alone in limiting seat availability for award miles... EVERY single airline does the same thing - except Southwest, I guess. Nothing new here. And why don't you just buy a one-way ticket to Chicago? Sounds like you are getting back home using your miles, so it's not that bad after all, is it?

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JetBlue Airways droped the itinerary went nowhere

RE:confirmation number is 262-[protected].
Dear JetBlue,
I need your help to receive a refund for the cruise that I bought from you. I’ve always been happy with JetBlue and your products and service has been great. This cruise advertised and bought on your sight was an inferior hoax. Carnival left the port of Miami four hours late with some lame excuse they were still loading baggage.
This they announced would not in any way effect our cruise and arrival time at Ochos Rios, Jamaica and Grand Cayman Island.
We left Miami Port and then the next day found the captain made a unilateral decision to abort our travel plans and not go to our destinations. He announced the propulsion system would not allow the journey and thus would be taking us to Nassau Bahamas to spend an afternoon and evening. The destination contracted and paid for to Jet Blue was never fulfilled. Instead our 2010 vacation was destroyed. I would choose any run down city stateside over Nassau. Our vacation has been hijacked and I demand my money back.
I like Jet Blue and have always been pleased with your service and will continue to fly JetBlue but I need your help in resolving this issue. I’m out of the amount I paid you for the cruise, a trip to Florida costing us $400. A rental car that I left at the port costing $300. Plus I paid 100.00 to the parking at the port.
Cruise Details

Itinerary: 5 Night Western Caribbean (Miami roundtrip)
Departing On: 01/16/2010
Returning On: 01/21/2010
Cruise Line: Carnival Cruise Lines
Cruise Ship: Carnival Destiny
Dining Request: Late Dining (around 8:15 pm)
Stateroom Category: 4G (Interior Stateroom)
Stateroom Number: 8198
Cruise Reservation Number: 93N7Z5
The Cruise Reservation number above should not be used to access your reservation on our Cruise Customer Service page. This number should only be used on the cruise line website to access your Online Registration and Electronic Travel Documents (where applicable).

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583586
30223, Georgia, US
Oct 27, 2010 12:48 pm EDT

you'll never get your money back

JetBlue Airways In-depth Review

Overall Rating: JetBlue Airways is a top-notch airline that consistently delivers exceptional service and value to its customers.

Customer Service: JetBlue's customer service is outstanding, with friendly and helpful staff who go above and beyond to ensure a pleasant travel experience.

Flight Experience: JetBlue offers a comfortable and enjoyable flight experience, with spacious seating, ample legroom, and modern amenities.

Pricing and Value: JetBlue provides excellent value for money, with competitive prices and a range of fare options to suit every budget.

Destinations and Routes: JetBlue offers an extensive network of destinations, both domestic and international, making it easy to travel to your desired location.

On-time Performance: JetBlue has a strong track record of on-time performance, ensuring that you arrive at your destination as scheduled.

In-flight Amenities: JetBlue offers a variety of in-flight amenities, including complimentary snacks and beverages, free Wi-Fi, and personal entertainment systems.

Loyalty Program: JetBlue's loyalty program, TrueBlue, rewards frequent flyers with exclusive benefits, such as free flights, priority boarding, and access to airport lounges.

Safety and Security: JetBlue prioritizes the safety and security of its passengers, adhering to strict safety protocols and employing highly trained staff.

Sustainability Initiatives: JetBlue is committed to sustainability and has implemented various initiatives to reduce its environmental impact, such as fuel-efficient aircraft and recycling programs.

Online Booking Process: JetBlue's online booking process is user-friendly and efficient, allowing customers to easily search for flights, compare prices, and make reservations.

Mobile App Experience: JetBlue's mobile app provides a seamless and convenient travel experience, allowing users to check-in, access boarding passes, and receive real-time flight updates.

Baggage Policy: JetBlue's baggage policy is generous, with most fares including a free carry-on bag and personal item, as well as the option to purchase additional checked baggage.

Customer Reviews and Feedback: JetBlue consistently receives positive customer reviews and feedback, highlighting its exceptional service, comfortable flights, and friendly staff.

Contact and Support Options: JetBlue offers a range of contact and support options, including a 24/7 customer support hotline, live chat, and social media channels for quick and efficient assistance.

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Contact JetBlue Airways customer service

Phone numbers

1800 538 2583 1877 596 2413 More phone numbers

Website

www.jetblue.com

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