Hello, I have the same problem. I DIDN'T BACK NOTHING. At least you got some feedback, but I only got the feedback saying they are investing and as soon as the investing would be done they would contact me. But I never got any respond, not from the claiming email address from Bombay-- email@example.com, neither from Ahmadabad. When me and my mother, got to the Bombay airport from London, the employees at the counter told us that they were missing our bag. Because United Airline didn't transfer our luggage. If it wasn't transfer, it would have been all four bags, but instead it was only one bag which contained all our golden and silver jewelries, perfumes, cosmetics, and expensive wedding clothes. The next day morning, Jet Airways Employee called me to give them the combination to open the bag for the custom department to check the bag, with the guaranty nothing would be missing from the bag and if something would be missing Jet Air Ways will be responsible and will pay me the full amount. When I got my bag, it was broken, the combination lock was broken, the bag was cut with the blade and all my expensive items that I mention above were missing. It was worth over $2000 U.S. Dollar. So I called Bombay branch to ask why it was broken and items were missing. But INSTEAD OF HELPING their employees LAUGHED AT ME ON THE PHONE AND MADE FUN OF ME and tried to Hang up but the line wasn't disconnected so I was able to here them SAYING OH SHE WAS THE SILLY GIRL CALLING FROM GUJARAT who gave us the combination THEN ALSO WE BROKE HER BAG AND GOT THE JEWELRIES, PERFUMES, COSMETICS AND THE CLOTHES. SHE IS FROM GUJARAT AND SHE IS NOT GOING TO COME HERE DON’T WORRY ABOUT HER. THIS EVENT OCCURRED TWO MONTH AGO ON MAY 16TH2009 and I HAVEN’T ANY REPONSE FROM THE AIRLINECOMPANY.
IS THERE ANYONE WHO CAN HELP ME GET MY MONEY BACK PLEASE, PLEASE, HELP ME.?
I AM SO FRUSTRATED THAT I WOULD SUGGEST PEOPLE WHO ARE GOING INDIA DON'T GO IN JET AIRLINES, THERE SERVICES ARE OK, BUT THEIR EMPLOYEES AT THE BOMBAY IN THE BAGGAGE DEPARTMENT ARE FRAUD. ESPECIALLY, WHO ARE GOING TO GUJARAT DON'T GO HOME BY JET AIRWAYS OR AIRLINES.
I WOULD POST THE IMAGE OF THE BAG AS SOON AS I GET MY CAMERA FROM MY DAD.