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Jet Airways / Baggage loss

1 India Review updated:
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Harrassed customer on jet's latest international route !!

I flew jet airways from newark-brussels-chennai route on 3rd march 08 only to find that when I landed in chennai there was a queue of passengers at the baggage loss counter of jet airways, including me there were approximately 8 customers. One of the customers, a family, said they had not received even a single bag out of their 5 bags. Also they made us sign a customer declaration form where these young boys mentioned that "madam plz do not declare more than 25, 000 rs as the customs will question you about it" I signed it as 25, 000 as the total loss of my baggage whereas the value of my contents was 70, 000rs. Later I learnt from my lawyer that this was a bad and very cheap gimmick by them to make customers sign the declaration for a lower amount (For legal reasons). This route ewr-bru-maa happens to be the most recently advertised route for jet airways in chennai as I see it across hoardings here. I like other poor souls who have gone through this episode, searched frantically on the internet to find out what are the laws here in india. I questioned the airport officials about the compensation, the warsaw (20$ per kg) and montreal conventions (1500$) and got an email saying that since my flight originated from india earlier to us and back to india I will be covered under warsaw convention. It was an utterly poor & pathetic service from the customer service where I followed up with them each and every day. After 2 weeks when I learnt about the baggage tracer facility on jet's website, I again reached the airport manager as to what file ref no they had put up my case in the world tracer system. I was surprised to see the color of my baggage was noted wrongly as black instead of blue. Also the baggage type, i. E. A stroller bag / type 22 was mentioned when it was not a stroller bag, it was type 23. I got an apology mail from the manager regarding this error. Since I work for an it company I came to know about the gm of jet airways and contacted him personally. All that they can fetch for the amount of the bag is a miserly 600$ just a few dollars above the regular 20$ per kg limit, which is still pathetic and makes me feel miserable about the valuables and gifts I purchased from usa on my way back. I also saw several links where recently a lady won a case against air france for baggage loss and was awarded 1 lakh and supreme court has made it a law where airlines could be liable to the tune of 1 lakh rupees. This entire episode leaves me drained emotionally as to what I have felt in this entire month of hopelessness and request whoever travels internationally make sure your airlines cover you for a larger amount.

Some tips:

1 avoid connecting flights, brussels in my case is very busy point for jet as they have connections to mumbai, delhi chennai etc. Fly an airline with no stops overs, here your risk of baggage loss is minimised.

2. Have a prominent bag tag with your name, address and email address outside and papers of identity inside your baggage.

3. I read the air india lost baggage rules on their website, and they give you the opportunity of a higher cover.In their loss baggage section they say they will cover you under montreal convention if you pay supplementary fees. Otherwise they will cover you under warsaw. Jet airways does not have this facility, they said you have to make a declaration at check - in if your baggage value is more than the normal.

4. Do not fly jet airways internationally, it has a long way to go to improve its customer service where your baggage details are not even noted correctly !!

Po
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Comments

  • Po
      6th of May, 2008
    0 Votes

    I received the baggage from Jet airways after 1 month and 20 days.

  • Vi
      2nd of Aug, 2008
    0 Votes

    hai this is vijay,
    i travelled in ur flight on 27th july from hyderabad to san francisco while coming i lost my bag. my flight numbers are

    9w 0454 -------hyderabad to mumbai

    9w 0210-------mumbai to sanfrancisco

    UA 0785 ------ sanfrancisco to san diego

    i found my louggage missing in san diego frm that day i could not net my lougage till now

    they are many important things in tat bag

    identification of bag:

    its a blue color bag, with a space brand, and inside entire lougage is enclosed with a bedsheet

    so please find my lougage as soon as possiable & get me my bag to san diego...

    vijayakumar.nekkanti


    my address:

    4981 catoctin dr
    apt 108
    san diego 92115
    california

  • Jg
      14th of Sep, 2009
    0 Votes

    hai this is sonia,
    i travelled in ur flight on 27th july from hyderabad to san francisco while coming i lost my bag. my flight numbers are

    9w 0454 -------hyderabad to mumbai

    9w 0210-------mumbai to sanfrancisco

    UA 0785 ------ sanfrancisco to san diego

    i found my louggage missing in san diego frm that day i could not net my lougage till now

    they are many important things in tat bag

    identification of bag:

    its a blue color bag, with a space brand, and inside entire lougage is enclosed with a bedsheet

    so please find my lougage as soon as possiable & get me my bag to san diego..

    soniyadevi

    my address:

    4981 catoctin dr
    apt 108
    san diego 92115
    california

  • Wa
      30th of Jan, 2017
    0 Votes

    this is wasim from saudi arbia im lost my laguage from jetairways

  • Wa
      30th of Jan, 2017
    0 Votes

    im travel from mumbai to damam by jetAirways i lost my laguage one moth ago until dint found and when i call them so nobudy answer disgusting servece of the jetAirways

  • Wa
      30th of Jan, 2017
    -1 Votes

    JetAirways is the bad service im complitely desagree by this service

  • Wa
      30th of Jan, 2017
    0 Votes

    my self wasim im traveling from mumbai to damam December 29 i lost my lagauge in mumbai shivaji Airport when i going to ask them they are said my lagauge is allready reach in Damam Airport but when i came to search here so i dint found my lugage is there many expensive things are there no one responsible for my lugage its directly unconcern im very despoined by JETAIRWYS and Airport Authorty
    File Refrence :DMM9W12538
    FLIGHT NO :9W56429/DEC
    TAG NO :9W145631 MOB 7760145385/+9660571456144
    EMAIL : WASEEMNAIKWADI519@GMAIL.COM

  • Wa
      30th of Jan, 2017
    0 Votes

    WASIM its my kindly request to all costumer of the JETAIRWYS PLEASE Dont chose this Flight before they are very sweetly speak with you after any lost your thins so no one take any responsiblety for your things

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