Jessica London / customer service
I ordered a robe with monogram. I received pajamas with someone else's initials. Getting absolutely nowhere with getting correct item or a refund. Several phone calls telling situation repeatedly. Several emails trying to resolve this. Long wait times on phone. No sympathy from Jessica London. A hassle indeed. Clearly need smarter staff and management. Can't believe they are unable to get my 1 item order correct. They claim customer satisfaction, but they are liars and thieves.
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