Jerome's Furniture
reviews and complaints

Purchased a sofa sectional and chaise August 2018. The delivery was a nightmare, was given a 4 hour time frame when delivery would occur. No delivery and the chaise was damaged so they couldn't deliver. One day wasted. Rescheduled on a Sunday, they delivered one hour after promised time. I can't just stay home and wait for deliveries. I work! Now, fast forward to July 2019, the sofa sectional and chaise material is unraveling and the frame to the sofa sectional is breaking. I have no children, no heavy weight placed on it. Not a lot of use. Very cheap materials used to manufacture the furniture and poor workmanship. Customer service was just as bad. Called to confirm to have a technician come and take "pictures" of the damage and they scheduled from 9-11:00 am on the day I have a doctor's appointment, never mind it's for my cancer care. Told the representative I had a medical appointment and if she could schedule for later and she said she doesn't know the technician's schedule so she can't promise me anything. She then asked me when my doctor's appointment would be done and I told her that's a stupid question to ask because I can't predict what would happen at my doctor's appointment and she said' "I'm going to end this call" and hung up on me. Several hang ups and hours later still waiting to resolve my problem with this defective furniture I purchased. This was my first and definitely my last purchase with Jerome's Furniture. Their commercials tell you they have a better price and they do because it's cheap crappy furniture they sell. Good quality furniture is worth the price but you won't find it at Jerome's.

5/18/3019

Hello,
I purchased a mattress Nov 2018. Im currently making payments. I was told the mattress wouldn't get any softer. As of now its too soft and it feels like my boyfriend and I sync in the bed. We get up with back pain. Its very disappointin the results of the bed. I had spoken to someone last week and they were going to contact me and as of now they haven't.
Thanks,
Maria Torres

I ordered my bed frame and mattress, I was told I would receive it same day shipping, then switched to oh it's out of stalk won't be in until Monday or tuesday, which I was fine with because what's two more days then Monday and tuesday came by and never received my items I called again and they said oh Wednesday or Thursday then again I called because it never arrived then they forsure by Friday and Friday was yesterday I called and they said oh your order just came in a couple hours ago too late to schedule delivery for today but will be able to set you up for one tomorrow I see that one of my reps was watching over this and the reason you didn't get a call was because she's been off and she should have told someone to look at this like no you guys should automatically be looking at EVERY PENDING ORDER regardless this is insane and she said for Saturday 8am well it's 8am! Where's my order? NOT IN MY HOME that's forsure! This is ridiculous forget my order I'm not gonna receive it I'm taking my service elsewhere and buying my items at a different store because I'm not happy and want no part of this headache and I won't recommend them to anyone I will always tell everyone never to shop here! Bad reviews going everywhere!

I purchased a $3, 600 mattress from Jerome s their hand maid Airloom addition that has turned out to be a complete disaster.
The bed is unimaginably uncomfortable. I have called customer service since having the mattress delivered in my home from day 1. I was asked to wait until the break in period of 6 weeks. I was also told to have kids jump on it to break it in.
The Firm mattress is so hard it feels as though every coil and every tuffetted button is protruding through. I am awakened by the discomfort hourly.
I have called the customer service line daily for a technician to come out and 'look at the mattress'. they wouldn't even schedule an appointment to come.

I will continue to dispute this issue until is is resolved - this no return policy has to changed with conditions, worst company ever. Do Not Purchase A Mattress From Jerome's.

We purchased the Saddlebrook Wall Unit and it was delivered on Mon., Jan. 28 only to discover a piece on the door was installed improperly. Two days later an engineer from Jerome's came out and told us the part would have to be ordered from the manufacturer and it should be in by the end of that week. I called Jerome's that Friday and spoke to their Customer Service Dept. and was told the part would not be in until the end of February. We have an ent. ctr. that is inoperable with parts laying around our living room so that once the part arrives they can come out and finish assembling the ent. ctr. After numerous phone calls with the Customer Service Dept. and store visits where my husband spoke to a Customer Service Manager, nothing has been resolved. The Customer Service Manager told my husband that a store manager would call him back that evening or the next day and no one ever called. We are fairly certain this wall unit is in stock at the Laguna Hills store so why can't they come out and take away the unit that is defective and bring out a unit that is not. We can be reached at [protected] or [protected]. Thank you.

I purchased a three piece set in December 2015. It. was repaired 6 times each time coming back with the same problem within days. In September 2018 I finally got a reselect as they could not resolve the problem. I selected a single piece that cost more than my original 3 piece set. The salesman Kevin assured me this was the best piece in the shop and was solid wood and imported Italian leather. It was delivered and within 6 weeks the springs are poking through and seat is sagging. I do not want to start another three years of having no furniture or broken furniture in my house. I expect them to pick it up and refund my money.

We have purchase two couches, tables. Bedroom set and Dining set. All did not arrive during any scheduled time. Actually two delivery's were after 10pm with scheduled time of 6pm. The bed was the wrong bed and had to sleep on only the mattress. The dining set had 2 broken chairs and took three weeks to get them i, once in stock the delivery was cancelled and now I have to take time from work so we can get them before Christmas, great furniture terrible service. Will try a new furniture store for the next purchase.

Good day,
We purchased a sofa from you and have been very disappointed with our buy. Although, the sofa is nice looking we really bought it for comfort. We specifically looked for something very soft and thought we found that when we choose your higher priced sofa set. The sofa we sat in that was on display was super soft and plush. It was perfect. What we received was a hard sofa set. I thought maybe because it's new and we had to break it in. Month after month we have waiting for it to be "broken in". In the mean time, it continues to be super hard and we are constantly getting poked with feathers. It's incredibly annoying to sit and be poked with sharp feathers. When we contacted the store they sent an inspector and we heard nothing more. We are so disappointed with this $2k sofA set.
Thank you.
Mrs. Angie Castellanos

At the time my dinning table was delivered my new floor was damaged. I have spoken with Eunica she requested for us obtain a quote once the quote was obtained she indicated that they are a small company and therefore she was going to speak with your company. It's been over 3 months and is no resolution. I need.our floor to be fix.
Eunica is not returning my phone calls nof.my texts.
Please advise.

Re:148011
September 2017 was the initial date of complaint and we were then referred to Guardian. Guardian sent a technician out and stated that it was a Manufacture defect and they will send a report to Jeromes's to follow up. That never occurred. We had to contact Jeromes to send out yet technician to evaluate the issue from Jerome's side. The told us on the March 17th 2018, that either a part will be ordered or the loveseat would be replaced. We heard nothing from Jerome's, so we contacted them and asked what was going on and they stated the part won't be in till 6-8 weeks. We heard nothing again and called repeatedly and asked to speak to the manager. The first time we spoke to the manager (one of three times) they stated they would get back to us about the part. Nobody ever got back to us. We called again and they stated they were still waiting on the part. Finally, in July the part supposedly came in and we scheduled an appointment on July 18th. Nobody showed. We rescheduled on July 28th and it was the wrong part. It is now August and we are still waiting and still have a broken loveseat. We feel as if we have been extremely patient with this situation and now do not know what to do.

8/24/2018
I was trying to purchase a relining sofa for my sick and dying father. I explained the need and sensitive situation and expected simply to be able to make a purchase and have it delivered. Trying to get the delivery was a complete hassle. I was told I cant add anything unless I come into the store. I am trying to work and get this done. I cant just leave and go to the store. I asked to speak to a manager and she was even more rude and just said no, I have to come in before 7. I was simply trying to make sure it would be delivered the next day and make sure I was on the list. And yes I was willing to go to the store and complete whatever was needed after work, but I wanted to be on the schedule because I cant make it there before 7 from work. NO ONE WAS WILLING TO WORK WITH ME AND HELP A DYING FATHER OUT, BY SCHEDULING A TIME. THATS ALL I WAS ASKING. AT THIS POINT, JEROMES SHOULD DONATE THE SOFA FOR TREATING US LIKE THIS. I WILL NOT GIVE THEM MY MONEY NOW AFTER THIS DIS-SERVICE TO A VETERAN AND HUMAN BEING.
AND YES YOU CAN MEET HIM AND VERIFY WHAT I AM SAYING IN PERSON. IN FACT I CHALLENGE JEROMES TO DO THAT. STEP UP JIM AND JEROME NAVARRA AND STAND BEHIND WHAT YOU ADVERTISE.

On November 18, 2015, I purchased a Power Motion Recliner from Jerome's Furniture Store in Rancho Cucamonga. With that purchase I paid for a 5 year warranty. Now approximately 2 1/2 half years into the warranty, the frame on the chair is out of alignment. I reported the problem to Jerome's and was directed to contact Guardian for repairs. This was about June 20, 2018. Finally on July 28, and after several miscommunications, Guardian sent a repairman to look at the chair. And that is exactly what he did. He looked at the chair and said "the frames bent, I'll report it back to Jerome's". Today is August 8th and I haven't heard a single word. I've been waiting to have this warranty honored and my chair fixed for almost 2 months and nothing. This is totally ridiculous.

I want my chair repaired. If that is not possible, I want it replaced or a full refund of the $299.00 for the chair, plus $39.99 for the no good warranty.

The phone number for Jerome's is [protected]

Customer # 856282 Order # 1694315

Was not provided with 24 hour advance notice of delivery date. I am unable to accept delivery I will be out of town. When this was told to the Murrieta store Delivery Manager Mariah I was told I would be charged a $75 fee to reschedule? How is it that I am being charged a $75 reschedule fee when I wasn't even given 24 hour notification of delivery? The allotted time per contract for customers to reschedule is 24 hours, I wasn't even given this time to accept delivery?

We purchased a cannery sideboard on may 10 2018 and on may 11 it was delivered. After the delivery people left I wasn't to clean it and opened the door and saw 2 screws broken off. We immediately called and ask that it be returned and was told they couldn't come till the next day. They came and picked it up. I went back to the laguna hills store and was told by sam they where back ordered til late july. I asked if I could purchase the floor model and she told me that it was gone and that thefountain valley store would sell us theirs.
We went right away and told the manager raul what happened and he said he would refund our delivery fee and the first order and sell us his floor model for 40% off $438.99. We have the paperwork showing the credit so we made our 1st payment of $277.00. We just received a i'll for the $899.49 with a payment credit. My husband call customer service and was told we had to pay the full amount and would have a store credit of $322.00! My husband spoke to nancy who spoke to her supervisor and said they paper we signed there is no return policy! I just called again and was told you have to return the damaged item with in 5 days and I said we did. Then she changed her story and said once the driver leave you owe the full amount!
What is going on?
If this isn't resolved I am making a complaint to the better business bureau and will have to put it out on social media about the mess we are dealing with.
Would some one in corporate please call me?
Bonnie olivares
[protected] cell [protected]

I purchased an adjustable base bed, i have had the bed for 5 months. The remote needs to be replaced i have been told it can take them 8-12 WEEKS, in the meantime my bed has been in an upright position making it dificult to sleep. Your staff has given me no real solutions and aare very rude . I bought the bed for relief of the body aches i feel everyday. I finally got scheduled to have a tech come with a remote to reprogram it to my bed, but again i have gotten 2 emails with 2 different appt times 10-12 and 12:30 -4:30 so have to sit around all day waiting for you guys ? I am very dissatisfied and really feel you guys should compensate me for my trouble but i know you won't, But what i will do is tell family and friends what an awful expruence i have had and tell them not to do bussiness with you guys,

I called and spoke to the South Bay store manager in Torrance this evening. I explained to him that my fiancé has just gotten out of the hospital and ordered an electric bed. He wanted to finance his purchase and use his credit card. However, he was told that he could not. The irony was that he used his debit card over the phone and that wasn't an issue. How is this protecting the customer? If one card isn't allowed, how is another? When I spoke with the manager, he told me this was "policy" and would not make an exception. My fiancé has MS and cannot physically get to this store location. He needs this bed to continue his recovery and it is incredibly shameful that my fiancé, who has an account with this store, could not use his card and had to use his checking account and clear it to pay this entirely. Where is the humanity in this store?