Jennifer & Brian Burke / Bird Cage
I was contacted via telephone on June 10th by a woman, referring to herself as 'Jenn' in response to a want ad for a bird cage that I place on May 10, 2008 at our local news paper’s website.
Jenn inquired if I was still looking for a bird cage, and that she had two different styles fitting my specified dimensions to sell me. She also stated that she had a shipment ready to send to BC this same evening, and that if I was interested to let her know right away so she could get the cage out with the same shipment.
When I asked Jenn how much she wanted for the bird cage, she said $150, when I inquired about shipping costs, she said shipping was included. I asked Jenn to send me pictures and/or a website to my email so I could view the cages. Once I received the email, I discussed the purchase with my family, and decided to go ahead with the purchase. The remainder of the transaction was complete via email communications.
I requested to pay via paypal, as I felt a sense of recourse should the deal go sideways. Jenn said she did not have a paypal account, and all of her other customers paid via email money transfers or western union. I expressed concern about sending funds using those methods. Jenn then contacted me via telephone, and was to send me references from other customers who had purchased from her. While she was searching for references I searched her phone number online, and it came back to a "J Burke" and her email header showed as a "Brian Burke", so I felt comfortable enough to proceed.
Once I sent payment in terms that we agreed on, I received on last phone call from Jenn asking for the password. Once I provided that password communication has diminished and a valid tracking number has not yet been received.
June 20th, I phoned and left a message with a woman who sounded like Jenn, however she said Jenn was at work and that she would be back in an hour. I called back later that morning, received voice mail, and I left a message requesting a return call, which I have not received.
June 20th, I filed an online complaint with the Internet Crime Complaint Center, at: Https://complaint.ic3.gov/default.aspx. I also faxed the same complaint to the RCMP - Kitchener Detachment.
I have filed a complaint with the Guelph City Police and have also filed a complaint with 'recol'.
As of December 3rd, I have not received the bird cage, I have not had my money returned, nor have I received any communication referencing any of these terms.