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Jennair undercounter ice machine / HHGregg refuse to give refund

1 Columbia, SC, United States

I purchased a Jennair ice machine from HHGreg on 1/3/2009. I took it home, and waited 48 hours to plug it up, as suggested. When I plugged it in, there was no power in the machine (no light, nor did the compressor motor run). I left it plugged in all night, but nothing happened. I bought it from the showroom floor, and it didn't have any paper work, nor was it in a box. I took it back to the store where I purchased it on 1/6/2009, and they refused to return my money stateing that it was a special order, and that their policy said that they couldn't return money for special orders. As I have allready stated, I bought it off the showroom floor. They offered to have it serviced, but wouldn't give me my money back. I told them that I was told that it was new, and didn't buy a repaired machine, and that I wanted a refund. They refused once again, and I left the store without the machine. They now have the macine, and my money. I have contacted the credit card company that I used for the purchase, and they have filled a complaint against HHGregg. Why was I treated in this manner?? I will never do buisness with this store again, and will defer anyone I know not to buy there either~~~


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