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Jenn-Air Microwave / Warranty is not worth anything!

100% 4
Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave.

Waited the 3 weeks for it to be shipped and installed. Then tragedy struck.
The microwave has two latches inside the door which keep it closed, the bottom hook fractured and now the unit is non-functional. This happened on October 14th 2006.
Maytag is the authorized repair for Jenn-Air, I called them, explained the problem, the bottom hook inside the door broke. and they scheduled a repair man to be out at my home in 2 weeks. As scheduled the guy comes in, looks at the microwave, "Yup, the bottom latch sure enough is broken, we will have to order it. Should take about two weeks". DUH! I told them it was broken when I called to schedule the repair, so since then, I have waited, called to find out the part has not come in yet, was told to wait some more, etc. Now Maytag tells me it MIGHT be in by January 18th 2007. That I should wait until then and if I have not heard from them by then to call then back. Oh, by-the-way, when calling customer service expect to wait a minimum of 45 minutes before you actually speak to someone. Their supervisor never picks-up the phone unless you wait an additional 45 minutes too.
E-mails to Jenn-Air customer support are not answered either. I know I have sent 10 and each time I get an automated response "Thank you for your e-mail, someone will reply back to you within 3 business days..."
Bottom line, my microwave broke within 2 weeks after being installed, and Jenn-Air will not fix it.


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A  15th of Jul, 2008 by 
Agree Disagree 0 Votes
That told me what I needed to know. I had a warranty renewal in my hand and I was trying to decide whether to renew it or not for 1 yr or 3 yrs.
Guess I won't renew it at all. Thanks for the warning!
Customer ID # 05480513919060041
N  7th of Oct, 2010 by 
Agree Disagree 0 Votes

Jenn-Air Microwave - No Service
A&E Factory Service
United States

I have a home warranty that came with the purchase of our home. We decided to renew the warranty for one more year after our purchase. Our microwave made a loud noise then went completely dark. I called our warranty company, which has ALWAYS been very polite and responsive. They had me call A&E to have the built-in microwave serviced. I called on Sunday, Thursday afternoon was the soonest they could come.

I was given a time period of 1:00pm to 5:00pm. At 4:30pm I called A&E because I had not heard from a technician. They informed me that they were still coming and that their technicians worked until 8:00pm so if he/she showed up at 5:00 or after they would still be able to service the appliance. I received a call at 5:15pm informing me that the technician was not going to be able to come. The customer service representative informed me that the next open appointment was on Tuesday in the afternoon. I informed her that it was not good enough, that I had just called and was assured someone would be here. All she could say was that she was sorry. I told them to bump someone, that I had waited long enough, including having to pay someone to stay at the house waiting for them. I stated that if they could bump me that easily then they could make someone else wait. I asked to speak with a supervisor when she refused to give me a sooner appointment. She informed me she was the supervisor. I informed her that everyone has a boss and I would like to speak with hers. She refused and informed me that I could take Tuesday or leave it. I took it and informed her I would speak with the home warranty company at which point she hung up on me.

Upon calling our home warranty company, I was informed that they had an agreement with A&E that I should be serviced within 2 business days. I am appalled I was treated this way. On top of everything else, it is 5:41, I have three children and a husband without dinner because the microwave is built into the oven and I have to make dinner. Thanks so much A&E.

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