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Posted: Apr 10, 2013 by    

Poor Quality / Horrible Customer Service

Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
Hong Kong
UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra fabric. I contacted jenjenhouse within their 7 day period to try to reach a resolution. When I received a response to my email the representative advised me the dress was fine and it just needed to lay flat after being shipped. I explained to the seller that this dress is not designed according to the shape of the dress. The cups of the dress are not in line with the body of the dress, and the seam down the side is very ragged and bunched together as if someone took a larger dress, and sewed it smaller within minutes. They denied my request to return the dress and offered a 15% refund if I would keep the dress. According to their guarantee they promise to make good quality dresses, and meet the demand of their customers, and they have not. I paid $166 for a dress that I cannot wear due to it not being sewn together properly. Per their return policy, and website states, I contacted them regarding my issue within the 7 day period, I should be able to return my item as their policy allows. If you are able to take a risk and try your luck at ordering from them then go for it, otherwise go with a reputable company that provides customer service to save the headache. ***One thing to take note on with any and all of the bad reviews is that they give the same response "Our after sale team with reach out to you" that is their way of dodging responsibility. They make cheap, poor quality dresses, and nothing can be done if you are not satisfied with it, but since that is a bad sales ploy, it's not listed on their website. I'm glad I experienced their service before I ordered my bridesmaid dresses. NEVER AGAIN.
Complaint comments Comments (0) Complaint country Hong Kong Complaint category Clothing, Shoes & Acc

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