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Did not receive ordered items
I placed an order on Dec. 9 and still to this day (Jan 9) have yet to see my order. My card was charged on the day of order. I have called and emailed several times with no responces.
The complaint has been investigated and resolved to the customer’s satisfaction.
Call here for merchandise or store complaints
If you are still having trouble with your Jeff Dunham merchandise or still have not received the merchandise, please call the following number and they will be able to help you: [protected].
No product, no communication
To all those who have had a problem with the store at jeff dunham.com. . . There is relief people! I have been able to obtain a phone number at the actual warehouse that ships the stuff. I have even talked to an actual person. I told him that i received no confirmation emails etc, and he assured me that he would look it to it. He in fact was very surprised that i had not received any emails. The gentleman i talked to was named sergio. There is a contact number on the jeff dunham website but when you call that all you get is an answering machine. After a little digging i was able to find the phone number for the actual person and here it is folks. . . [protected]. Hope this helps! Ps - i placed my order on nov 18 and sergio told me they were waiting for peanut dolls to come in whichthey did today, so they were shipping out tons of orders today and tomorrow. . . Let me know how you all make out with the number i gave you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too place an order for a Peanut Doll on 11/22/08 totalling $50.45 received an order confirmation # and NO UPS tracking #.
I have attempted to contact the company both by email at storehelp@jeffdunham.com and the phone # listed on my credit card bill which is to a private home and the message in reference to a rental property.
Today, I sent an email to elaine@shockink.com who is in charge of public relations, in hopes that someone will respond.
I agree that this is very bad business and will have to follow up with BBB and credit card co (fraud) if no response if made.
Hang in there Peanut lovers hopefully we can get so resolution in time for Christmas.
My name is Alicia and I ordered a peanut doll and a achmed t shirt from the company on Nov. 21 2008 and never recieved confirmation. I then wanted to order another one for someone else and did so a day later. I got order confirmation and shipping details on that one. It should be here tomorrow. My credit card was charged for both orders and now I'm mad. I emailed them twice and did not get any info back. They do not have a phone number which is stupid and I mentioned that in the email. I will have to report this as a fraudgulent charge in my credit card.
I ordered from Jeff Dunham.com on Nov. 19, 2008...my credit card was charged for the order, but as of this date, 12/8/08, I have not received the merchandise.
On November 22, I ordered the Walter Doll and Peanut Doll for my family's Christmas surprise. Web site showed the items as available and not on back order. To date, I have not received the items or an e-mail advising shipping is delayed. They are nearly impossible to contact. There is no contact information on the store website. I have tried the phone number on my Visa statement and it is a private residence. I have tried two e-mail addresses from other people filing complaints and one was returned as undeliverable. Not sure what to try next... Bummed at Jeff Dunham
I placed an order online and only received half the items listed. The shipping receipt stated that I received both items, when I had not. Nobody would respond via e-mail or phone.
Jeff Dunham is one of the top American ventriloquists and stand-up comedians of our day. He has embarked on his 2010 tour with huge success. InSeats.com is the premier source for purchasing event tickets online for Jeff Dunham's tour.
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I heard that Jeff's manager was opening a fan's site using a Facebook profile. They want to hear feedback from fans, customers...
Also, they said that they will be giving free tickets, dolls, and other prizes.
I also ordered from JeffDunham.com on Dec. 18, 2008 and have not received my product as of January 6, 2009. I have sent emails with no response and made numerous unanswered phone calls.
I am a bit frustrated. Not able to order a Peanut Doll from the Jeff Dunham website as they are not availabe, you would think they would have enough on hand. Also when going to the shows, you are not able to purchase any of the dolls there either. Only t-shirts available for $25 - what a rip!
I didn't give the Jeff Dunham Customer Service time to get back to me. I got a response within a day of my first contact and they are working with me to get my order through during this most busy time.
I shouldn't have jumped to conclusions after I read the websites and remarks. Give Jeff Dunham people a chance and they'll work with you.
Ordered $132 in items and never received
ordered Christmas presents on 10/21/08, was told in ad that it would be 14 days. Today is now 12/2/08. Bank account was charged
Read full review of Jeffdunham.com and 16 commentsOverview of Jeffdunham.com complaint handling
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Jeffdunham.com phone numbers(818) 528-8725(818) 528-8725Click up if you have successfully reached Jeffdunham.com by calling (818) 528-8725 phone number 0 0 users reported that they have successfully reached Jeffdunham.com by calling (818) 528-8725 phone number Click up if you have UNsuccessfully reached Jeffdunham.com by calling (818) 528-8725 phone number 0 0 users reported that they have UNsuccessfully reached Jeffdunham.com by calling (818) 528-8725 phone number
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Jeffdunham.com emailsstorehelp@jeffdunham.com100%Confidence score: 100%Supportfanmail@jeffdunham.com82%Confidence score: 82%booking@jeffdunham.com79%Confidence score: 79%
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