JD Sports Fashion
reviews and complaints

As someone deeply passionate about sports and fashion, I understand the importance of reliable retailers like JD Sports. Reading through various reviews, it's evident that JD Sports has had a mix of positive and negative experiences. While some customers praise the exceptional customer service and seamless exchanges, others express frustration over undelivered items and difficulties in obtaining refunds. It's disheartening to see such discrepancies in service quality, especially when it comes to fulfilling orders and addressing customer concerns promptly. As a potential customer, it's essential to weigh these contrasting experiences before making a decision to shop at JD Sports. Remember, your satisfaction and peace of mind should always be a top priority when choosing where to invest in your sports and fashion needs.

I experienced bad service from them. The prices are high and the staff are not very friendly at all plus lacking in knowledge

Only problem with jd sports is there isn't enough stock for women but other than that very very good and trust worthy!

I have recently purchased some new trainers online at the JD Sports website and was very impressed with the website as well as the product prices.

An easy on the eye layout of products, and most importantly some fantastic images for the products - I highly recommend to everyone.

I purchased a pair of trainers on the 26/06/11 for £30 for my husband who lives in tunisia unfortunately they did not fit and were to tight. I come back from Tunisia on the 31/07/11 and went to JD Sports on the 1/08/11 to ask if i could exchange for something else and the cashier did not even let me explain and said nothing i can do for you. Since then i found an email address the other day to ask for there help because i was now stuck with a pair of trainers that i can not do anything with and there response was it states clearly there policy clearly on the receipt (28 days to get a refund or exchange) and i'm afraid we would not beable to take this futher well they clearly they do not know what there policy is on their receipts because it states 7 days to refund or exchange. I understand every company has a policy but if i was able to bring them back to the UK any sooner then i would. What if someone was returning a unwanted gift with no reciept could they not bring this back also? I am disgusted in the customer service i have recieved from JD sports and considering it is a well known company their service should be 100%. All i wanted to do was exhange the trainers for something else for the same value or for a higher price in which i would have paid for. I think from this experience i will not be using JD Sports again and i will be informing all my friends and family of this service so they also will not use them again.

My husband purchased a pair of K-Swiss trainers on Wednesday and paid >£50. On Saturday they split and we tried to return them to the store (JD Sports, South Gyle). Unfortunately my husband paid cash and didnt keep the receipt. The Retailer has refused an exchange, never mind refund, as there was no proof of purhcase. I have contacted their Customer Service team and am shocked at their response - if the member of staff in question remembers serving my husband then he will possibly get a refund, but thats the only way. We complained about their returns policy re faulty goods so I'd be surprised if a member of staff admits to serving my husband. I will NEVER shop in that shop again and am going to tell everyone about my husbands unfortunate incident!