J.D. Byrider
reviews and complaints

I gave them access to my bank account to pay my car payment and they caused my account to have a negative balance and almost closed my bank account and they would not try to fix the problem they blamed it all on me and their customer service people are not very professional when i called to make my payment i was away on military duty and the person i spoke to was questioning me as if i stole something he asked me where i was and why was i there i told him it was my personal business not to be discussed.

We paid off our car with no problems at time of pay off we where to receive the second set of keys, that we know there are because we saw them when we signed the deal and we had to use them and return them.

Now that the car is paid off the keys have come up missing, and they refuse to replace them.

We have found out that it is not legal for them to keep and extra set if there is one, they have the title. This is not over a $2 key this keys are programed and cost $70

All we want if for them to replace the key that they lost, that they had not right with to began with.

Well I got the car sept 24 been in garage 3times now got the other hub bearrring done 228.96 abs light still on back to garage on machine now says mod. Failing well over 1, 000 for part the warrent * paid but they dont pay

I really think it true a women came in sell her anything to dum to know I know I got a f... King hate to see someone else get it

I paid 1300.00 down loan for 13, 000single women 3 jobs and now trying to fine $ to fix it and they said sorry bull *.

I bought a 2001 chevy malibu from JD byrider in July of 2009, I thought I was getting a decent deal. I have bad credit due to divorce and was tired of being turned down at other dealerships and ended up there. These people should be ashamed of themselves. They are preying on people with bad credit who are in an desperate situation and need a vehicle. I didn't find out until 2 months ago(when I totaled my car) that they have charged me almost 3 times what the car was worth at the time I bought it and that was before interest!(that figure came from the insurance adjuster who evaluated the car) In addition to that, they have now taken another payment from an account that they were not authorized to use but once on the same day that they received the payment from the insurance company for the claim! When I called about the payment, the woman I spoke to was Extremely rude and hateful and offered absolutely no help whatsoever! Whatever you do, DO NOT buy a car from these people. Oh, In addition to all of this, I also was informed by the mechanic that the car had been wrecked before and the cradle body was poorly welded in the front, which is why it went into the engine block from hitting a rotten stump! I thought they checked their vehicles?

My vehicle started having problems on July 10, 2010 transmission in which I knew and was convered in my warranty. I called JD Byrider on Monday JUly 11, 2010 and was told there were no openings until Jul 23, 2010 so I waited 2 weeks to get my vehicle even looked at. Once it was taken it they said it was the TCM and it was back ordered they were trying to order out of state, once it FINALLY arrived a week later it couldnt be fixed, then i was told the cyllinder block had to be replaced and I could pick up my car on Friday August 6 2010, once I called at 5pm to make sure.. I was then told they had to replace the entire transmission. As of today its been a month that I've had NO CAR!

I got a used car from jd byrider in bloomington . never again it broke down i had to keep fixing itall the time . then they would call me for money all the time and never left me alone. they towed mt truck away and told me that i needed to pay 900.00 dollers .no i said you keep it i dont need the hassel of fixing itall the time.. they said they never repo i was 1 payment behind ther liers and stealers too . never shop ther you will get screwed and lied too . and they allways add on more to the price than whats its worth.

I am a former employee who knows firsthand that the service work done to the vehicles before the sale and the work done under their service agreement is extremely poor. They get engines from junkyards and other used parts to bandaid the vehicle rather than fixing it right the first time.

There are franchises nationwide that are individually operated but I worked at a company owned dealership and these methods were encouraged from senior management, not the employees at the dealership itself.

The finance company is also very strict in their collection policies. One day late and they are sending a repossession unit out for the vehicle. They will ask you to pawn personal items to make a car payment. They do this after setting customers up with extremely high payments and very tight budgets.

If you have to purchase a vehicle from them due to your credit, please take the time to have the vehicle inspected by a 3rd party mechanic, get all promises in writing, and go to them at the end of the month, if possible, since they will do whatever it takes to hit their sales goals, even reducing price substantially!

J D Byrider tells you that you have to do a budget plan, and in the budget plan they ask you if how much you spend on cigarettes and just cause you bring in a pack of marlboro's they assume thats all you smoke, and put in the budge 162.00 a month for them, as well as if you tell them you have not bought yourself clothes in the past 2 yrs they tell you that the minimum has to be put down of 50.00, as well as they try and tell you that the minimum also for household goods is 50.00 when you do not spend that each month and then they want you to sign this document which they can later turn around and say you signed a false document and then take the vehicle from you. Its pretty stupid that the sales manager at the Knoxville location wants to tell the customer when he tells her he does spend 50.00 every month on household goods then she wants to make the remark ok so you do not take baths. Is this something a manager should say? what a pissy attitude... That's why i have filed a compliant with the Better Business Bureau, as well as Consumer Affairs, and as well as i am going to Contact Don Dare Six on your side.

I bought a car from JD Byrider, and financed through CNAC in June 2009. The total purchase price was to be $10, 900. What originally lured me in was their constant advertisement that $299 down delivers. Well, once I got in the office, and spent 3 hours going over everything about my life, I left $1500.00 poorer than when I went in. As for purchase price of 10, 900. after a year of making payments of $360 a month, my total owed has just now gone under $10, 000. Also my payments are due every friday, and the office closes at 7pm. If i am not there by 4pm, they are calling threatening to take my vehicle. My insurance this month was due by the 17th, and i paid on that date. I just got a really *** letter from CNAC today(21st) about how my insurance has lapsed, and to contact them immediately. I went on my insurance providers website, and my insurance never lapsed even for 1 day. these people are ruthless, and dishonest. I was in a bind after an accident, and had to have a vehicle fast. My credit wasn't very good either. If not for that, I would have never gone there. I will most definitely not be going back

On April 17, 2010, I purchased all the materials to build a 30' x 16' deck attached my house for $2, 124.00. I hung the joists and found that I could use 6 more 16' 2 x 8 boards instead of some boards that were delivered.

On Saturday, May 1, I made arrangements with my daughter to get am pick-up truck to return lumber and excess hardware. I returned the following;

2- 2x8x8's, 3-2xs8x14's. 2 stair risers, 3 stair treads, and 8m pounds of assorted nails. Then load was heavy. We unloaded the lumber onto a cart and wheeled it into the Store.

When I got in the store, I realized I forgot my receipt. I talked to a clerk who ID'd herself as Lynn and explained that I forgot the receipt and that I didn't have the credit card that I purchased the deck stuff with. She explained that I would get less of a value on my return without the receipt or the card. Lynn was very polite and courteous. I told her that I lived no farther that 15 minutes from the store and could get the receipt if I could leave my return goods on the cart at the return area. She said that she couldn't make that decision.

I asked to talk to a manager. Lynn pointed to a guy. I said "excuse me, " and he rudely said "I'm the Manager". Lynn told me he was called "JD". He must have been listening to the conversation between Lynn and I. I re-explained the receipt situation and asked him if I could leave the stuff on the cart while I went home to get the receipt. With no verbal recognition of my explanation, he walked around the counter to look at the load on the cart. He came back to me at the counter and said; " I have other customers here to be concerned about and he was rude! You have to load it back on you truck and take it with you when you go to get the receipt. That stuff was heavy and I'm a recently recovering cancer patient. I responed by saying; "That's ridiculous. I'm a customer too, am I not?" My daughter was also irate and went to look for a general manager with more authority. I left the load on the cart and drove home to get the receipt.

My daughter came back to the return desk with a GM, who told her that JD handled the situation improperly and poorly. We are customers and should be treated as such. The GM had conversation with JD.

Seriously, JD did use very poor judgement and consumer service skills. Saying that I had to load that stuff back of the truck was ridiculous! He needs some training on people skills.

I've been a long time customer of Menard's and always pleased with your products. My wife and I spent around another $900.00 yesterday on lattice materials to finish the deck and on a 4 piece patio furniture set for the deck. In '93, we built a sun room on our old house with all Menard's materials for about $18, 000.