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JC Penney Customer Service Phone, Email, Contacts

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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:52 pm EDT

JC Penney st. john bay women untie sandal

I placed an order for the sandals on August 12, 2017. In stock for my size is what it said. I had not heard anything on my order so I called the 800 number only to be told that there was an issue with my order and it's possible that they were damaged but the Penney's in my area should have should have sent me an email . I chatted online with a Caroline who could not give me an explanation except I needed to check with my area store to see f they had my email on file so I could contact me. I am done with JC Penney because the same thing happened to me back in December when I ordered a pair of boots.

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4:34 pm EDT

JC Penney ordering via the jcp.com website is a waste of time

Such a long story, and I am certain nothing will come from my taking the time to complain here, but here goes.
Ordered items on 8-14 at 10am. Items were in stock and OK for same day pickup. Got a confirmation email for the order, but never a call or email to pick up. Long story short, many attempts to contact 800 cust. svc for resolution (they just said, "call the store"), nobody answered the phone at 3 different departments when I called the store. Finally went to Twitter to complain. Couple days later (order still showing "In process" on my acct page), got a call from some guy saying items had to be shipped from elsewhere. I said OK. Today, 5 days after my order was placed, and after I complained to the Twitter JCP support account again, I got a call from some guy to tell me "Your order cannot be fulfilled, we will credit your account." Why not, I asked? He said, "I don't know, that's just what 'they' told me to tell you."
I go immediately to the JCP.com site for the items I wanted, all are there, and all say available for same day pickup. I've complained on Twitter again, but they don't give a darn about a customer who has TRIED to support them at every opportunity. Disgusted.

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1:25 pm EDT

JC Penney returns

I am extremely upset. I have a been a loyal JCP customer for years! I buy MOST of my clothes at JCP. I was recently told I cant return anything. I purchase a lot online and will order multiple sizes to see what fits, and return what doesn't. Since I can no longer do this. I will not be shopping with JCP any longer, which is unfortunate, because I really love Liz Claiborne for work clothes. I looked online to see what the Retail Equation Company is all about and was mortified to learn that their reason for being is to detect and prevent return FRAUD and abuse. I assure you there is nothing fraudulent about my returns. I always have my receipt's. When I shop in the store I prefer to try clothing on at home... if it doesn't look right, I return it, the same as the online purchases. JCP does a great job of enticing one to purchase online because of bigger discounts. So to get the bigger discount, I will buy online... this all makes no sense. I would imagine that the majority of people who get this no return message are women, why... because we buy and change our minds! I recently purchased a dress in 2 sizes...1 fits, I love it, I wore it and the other I tried to to return. I had the receipt, the dress had the tags on it... and I could not return it and I am very upset. I spend my hard earned money and you refuse to give it back, even though you would be getting your perfectly intact item back to re-sell. This is wrong! I could see if I was trying to return without receipts, (and I ALWAYS keep my receipts), I could see where that could be considered Fraud. I would imagine there are people that will shoplift and return items to get money for things they did not buy. I assure you this is not me. I really am beside myself and am dumbstruck at the audacity of your company to do this.

No more JCP for me...
Deborah Ptak

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6:41 pm EDT
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JC Penney customer service

My mother, 4-year-old brother and I went to JCPenny today, August 18th, 2017. My mom found this cute, tight black dress and I found a denim throw on. Of course, we go to the nearest exit to our car. My mom's card wasn't being accepted. So the tall, Caucasian man turned it around for us and did the card thingy. He is maybe 5'9 tall, bald and a bit large. His name tag said Jake and it was around 6:25. He presses credit and me being a really shy and being told to say something to him by my mom, I say in a really high-pitched and kind voice: "Um, excuse me sir, but her card is debit, not credit." Let me remind you I am a 12 year old girl. He says back in the rudest voice: "It doesn't matter if it's debit or not. It's not safe to put your pin in the machines." It was to the point that I got mad at the 50-year-old. It has been the rudest experience and even my mother agrees. If he did this to other people he deserves to get fired. I'm not trying to be petty or anything but it's true. He has no experience in customer service at all, if that is how he treats the clients.

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5:48 pm EDT

JC Penney fitting rooms

Visited the South Jordan store on Aug 14, 2017. Went school.shopping for my jr girl. The fitting rooms had clothes piled high in every corner and two baskets piled high outside of the rooms. We attempted to shop but none of the racks were sorted by size. The Levi's were all in the wrong place. Walmart has cleaner areas tan this store. We left immediately. As we walked out there were two ladies folding in the area. I've always thought of jc Penney as a better brand. This experience changed all of that.

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10:41 am EDT

JC Penney order number [protected]

I received an email and phone call from JCP indicating my order was ready for pick up on August 9, 2017. I went to the Riverdale, UT store on August 15, 2017 to pick up my order. First the employee told me they didn't have my order, when I showed her the email I received she went back to the storage area and after 35 minutes she came back to tell me they didn't have my order. She then does some more research and tells me that there was a shortage on the items I ordered and that my ordered was cancelled and my credit card had been reimbursed for the charges. I logged into my bank to find out my card has not (and still has not) been reimbursed.
I am extremely disappointed that I was not informed that my order was cancelled and that I had to spend 1.5 hours in the store to find out this information.
It makes it difficult for me to want to continue shopping with JCP after this incident.

Brooke Pulkrabek

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7:33 am EDT
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JC Penney an order that was accidentally made

I was shopping on your app and my daughter accidentally submitted the order I wasn't able to use any of my coupons or rewards and called customer care the wait was 39 minutes but a time I had somebody call me back and explained my situation the lady told me that my order was already in for filament so my order couldn't be canceled. I spoke to the supervisor and she told me that my order wasn't able to be canceled because it was in fulfillment but I waited on the phone for over 30 minutes to speak to somebody in regards to canceling an order just for them to tell me they can't cancel it because in that 30 minutes it was already sent to fulfillment. I think this is a little ridiculous I think there should be a way to cancel an order online instead of calling calling doesn't help because it's such a long wait times. To make matters worse I won't be able to get my shipping cost refunded due to a mistake.. I definitely won't be shopping any more at your store!

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Jayk1203
, US
Aug 23, 2017 1:34 am EDT
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I had the same thing happened to me. I accidentally press the button that submitted the things i had on my cart and I immediately called the customer service number. Mind you I was on hold only for at least 5 or 7 mins. When I finally got someone. I told them that I had accidentally made an order i didn't mean to. She told me that she couldn't cancel it because it was already sent to processing. She proceeded to tell me that it only takes 3 minutes for an order to process. I told her that it was ridiculous and that I was on hold for at least 5 or 7 minutes. She then told me that I had the option to return the item when I get it which is so stupid because I've never heard such a thing that they can't cancel an order after being place for less that 5 minutes. Yeah I won't be ordering online anymore. Their customer service online are horrible.

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9:58 am EDT

JC Penney salon services at wilmington, nc

I would like a press and curl for $45.00. I was told by Rosa that I had to pay her an extra $15.00 for additional deep conditioner in order for her to do the service. The bill would be $60.00. I was also asked to sign a paper that my hair was damaged before she would begin the service. The store manager wrote up the contract.

I am low-income person. I cannot afford the extra $15.00 dollars. I of course, did not sign the contract. I did not believe in paying an extra $15.00 for something I could not afford. Have a nice day and run your business honestly and without usuary.

This occurred August 16, 2017 at approximately 10:15 am. at Independence Mall JCPenney.
Tiffani Pearson
[protected]
[protected]@hotmail.com

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6:34 am EDT

JC Penney waste of time

I don't recommend you to shop with them because their customer service is terrible as well as their website. I have been trying to order several items from them for about 4 days, every time I pay for this but the transaction is always failed. I tried to call them, but after several rude answers from them, this idea has abandoned my head.
Thanks JCPenny for a "wonderful" experience and unforgettable hours spent for nothing.

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2:36 am EDT

JC Penney jcpenney ruined my credit

I missed just one payment and they blocked my credit. I called a corporate and she didn't sound like she cared. I usually pay through the website and their system is often down, so sometimes payments are late, it takes them some time to come out. I never refused to pay, but they don't want to listen to me. I would never go shopping knowing that my card doesn't work.

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6:42 pm EDT
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JC Penney never received online order!

I would not recommend ordering anything from Jc Penny's website. I placed an order on August 3, 2017. The order was to be shipped to the store between Aug 9-14th. I made a call on the August 15, 2017 to find out they had no idea why item couldn't be shipped and the best they could do would refund my money after I was on hold for over 20 mins waiting for that response, no discounts, no apology, just "Oh we don't know why the item didn't ship." This was my first time placing an online order through JC Penny.com and it will be my last!
Took over 2 weeks of waiting just to be told "Oh we can offer you a refund", of course you can I never got the items I was promised!

Pissed customer

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10:25 am EDT

JC Penney modern bride bridal set

I've always had an office/desk job, therefore I have never been hard on my jewelry. We purchased my modern bride bridal set 6 1/2 years ago, and I was in love with it. We had purchased the lifetime warranty, but in the meantime of moving homes, it was misplaced. About 8 months ago, I looked down and the center stone was missing. I panicked (since I had lost the physical copy of my warranty), but the jewelry department (in Danville, KY) was nice and looked it up for me, and they sent them off so the stone would be replaced, at no cost to me. I received it roughly 2 weeks later, and it was fine. Just a few weeks after that, one of the side stones (surrounding the center stone) fell out. I began to get upset, since this was twice in less than a month that a stone fell out. I took it back to the same JcPenney, and we went through the same process, and it was returned a few weeks later, looking new. Just 3 days after I received it back for the 2nd time, a different side stone fell out. I was upset and said we can't afford to buy another bridal set (another credit card payment), therefore I just needed it replaced, and not do a buy-back/get a new ring. When I received it 3 weeks later, I noticed the stones they had replaced weren't shiny at all, they looked dull, almost fake, like cubic zirconia. I took it to the next door jewelry store (B&L Jewelers) and asked the lady to check all the stones in both engagement ring and wedding band, to see if all the stones matched up (CCC's - clarity, color, and cut). After several minutes, she said she could clearly see which ones they replaced, because the clarity was bad, when the JcPenney repair department replaced the missing side stones, they did not match up the same exact diamonds, but they put diamonds in that weren't as good (bad clarity), making it look dull and fake. Today is August, Tuesday, 15th and I noticed that the top right side stone had fallen out (see attached photo). This is the 4th time in about 8-9 month span that stones have fallen out. This is absolutely ridiculous, and I'm tired of using my gas and time, dropping off my bridal set to be replaced, and being without a ring until it is fixed. I am taking my rings straight to JcPenney after I get off work, and asking the jewelry manager to demand I get a buy-back. I will more than likely not purchase another ring from JcPenney, but will use the buy-back (money on JcP gift card) for Christmas gifts, and go to an actual jewelry store and get a bridal set, when we see fit to do so. It is not the jewelry associates in Danville's fault, they are not the ones repairing my rings, they are just filling out the paperwork, and sending it off, to the actual repair department (to which I still have no idea where my rings are being sent off to). The repair department should be replacing the same exact stones, and not using "fill-in" diamonds. I did not pay for a bad clarity ring, but that is exactly what I am receiving back each time a repair is being done. Also, for some reason, I was told that if the repair department decided to do a buy-back, I would only get half of what we purchased the ring for, and I do not understand that, I do not know why I wouldn't get the same amount during a buy-back, but less. Please make this right so you won't lose a life-time customer!

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7:55 pm EDT

JC Penney washer/dryer delivery and installation

My name is Heidi Seebeck. About a month ago our washer started leaking. We checked the hoses several times through all stages of the wash cycle and determined that the actual washing machine was broken somewhere. So, I ordered a washer and dryer to be delivered this past Saturday (8/12/17). First of all, no one ever called me the day before to give me a time frame of when they would be delivering. I had to call and go through automated messages and call again to finally speak to someone, and so I finally got a delivery window. I was gone when they came, but my husband was home. He called me saying that the delivery people told him that the hoses, we had to order with the washer, somehow didnt make it to our house. When they hauled away our dryer and washer, they took our washer hoses as well. They said our washer hoses were leaking and that is what our problem was (without running anything first, just assuming). I had told my husband to keep them as backups, so I was kind of mad that they took them without actually seeing if they leaked (because they would have seen that they dont). I had to go to home depot to purchase new hoses so that I could install the washer myself (the day we scheduled the delivery for was the only day we could be home for the next month- so we can't wait that long for them to come back). The delivery people left the unopened boxes in our dining room. My husband helped me open the box and move the washer in place. I connected all the hoses we bought. When we opened the dryer box, we found our hoses for the washer. So we had to unhook the washer hoses that we had just bought, to use the ones that came with the washer, because they're a better quality. Now we can't take the other hoses back because we've taken them out of the packaging and threw out the packaging and reciept when we set up the washer. After taking the dryer out of the box, we noticed that the cord does not come already attached to the dryer. It took us an hour to figure it out and make sure everything was hooked up right. I'm not pleased, at all, with how my experience has gone. With that being said, I'm also pretty mad that when I purchased the washer and dryer, I paid for installation- but we had to spend 4 hours opening boxes, moving, connecting wires, and hooking up everything by ourselves.

Sincerely,

A very disappointed customer

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12:15 pm EDT

JC Penney misleading information on discount

My family and I were vacationing in Cleveland Ohio. We went back- to- school shopping at JC Penney store #2683 in Strongsville, Ohio. We were approached by a sales associate who asked us if we had a JC Penney card. I told her I did but my wife did not. She handed us a friends and family ticket and said we would get 30% off and if mt wife opens an account we get an additional 20% off. I specifically asked her "does this mean we get 50% off the entire store?" She replied "yes" the entire purchase. At that point we altered our shopping plans which included a trip to our favorite outlet mall. We shopped until we dropped! When we arrived at the checkout we were courteous enough to seek out the same associate to hopefully help her out. As she was finishing ringing us up she informed us that Nike was not part of the 30% discount. As you can see from the attached receipt, Nike made up the majority of our order. When she said the total of $823.95 I gasped and said that can't be right. She recalculated to the same answer. There was a line of people behind us and we had so much merchandise I was too embarrassed to have her start over and delete some of the items. I reluctantly accepted the charges although we completely felt misled in regards to the discounts. In addition when we arrived home, my daughter had 2 pair of track shorts that the associate failed to remove the ink security device.(see attached photo) We live 45 minuted to the nearest JC Penney. I respectfully respect my wife's account to be credited the additional 30% we were promised. Her account # is [protected]. If we cannot work something out I would request closing her account as well as my account #[protected] 7 1.

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9:09 am EDT
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JC Penney customer service-common courtesy

I placed an order on 7/28/2017 and received two big boxes when it was shipped. First box I opened had one item that I ordered and the rest were approx. $600 worth of Men's clothes that does not belong to me. I opened the 2nd box and it fulfilled what I had ordered. My address labels were on both boxes. With a heart, I felt it was appropriate to return it to JCP store so I made the trip to Sangertown Square on Friday, August 11, 2017. I'm very disappointed with the common courtesy- the person working at the register was basically puzzled on how/why I would receive all those items by a mistake and basically nodded his head, took the box and walked away. No words of saying thank you or appreciating anything I did. I could have kept the items in the box! I figured someone out there had to be waiting for their items that was lost! I was trying to teach my girls a lesson, have common courtesy and so forth.

Pretty disappointed,
Margaret

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5:03 pm EDT

JC Penney store manager 2085

I went to JCPenney's to return two dresses the manager that helped me was completely rude inappropriate and sarcastic.
He wasn't allowing the rep tell me what we need to do to return or exchange he was being really really rude and I truly believe that the reason he was being rude was because I'm Mexican. Was really ridiculous in front of my kids.His name is Jerry Mcain, store #2085

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4:27 pm EDT

JC Penney jewelry

I was giving a pair of earring for Christmas from my boyfriend. Gold hoops to match the necklace he had bought me from you as well. Within 3 months I had to have them fixed because they kept coming unclamped. I tried to exchange them for a new pair and they refused, even though I had all my paperwork and reciept.Between Dec and may I had them fixed 3 times. The last time I had them fixed they actually had me put them in and clamped it completely shut so they forsure would have no way of coming unclamped. Even if I wanted to take them out I couldn't. Well I got up this morning for work and guess what, the 1 I always had to have fixed is gone. Lost somewhere to not be found. I'm so mad right now. If they would of just exchanged them for a new pair I would still have it. But no. My heart is broken. And he's mad ad well. It was the 1st gift he had ever bought me and was so proud that he picked out something so nice and heartfelt all by himself.

Thank you so much for nothing.
Heidi Teeters

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4:07 pm EDT

JC Penney advertised $10 off offers

Because we had a $10 off $25 coupon that was mailed to us by J.C. Penny's, we decided to go to J.C. Penny's to purchase a pair of shoes. Because my husband wears triple E wide shoes, it is quite hard to find shoes in his size. He normally buys the New Balance brand for that reason and we have bought them many times in the past at J.C. Penny's.
On 08/12/16 we drove 45 minutes to the Plymouth IN store. I checked the coupon prior to purchase to make sure we could use it. There was no notation on the coupon that we could not use it on New Balance shoes. My husband selected a pair of New Balance shoes that were normally $65 on sale for $44.99. As we were at the register to pay for the shoes, I got the coupon out, then we were told we could not use it on the New Balance shoes. Feeling flustered, and hubby needing the shoes (he is a teacher) I paid for the shoes with a Mastercard rather than using my J.C. Penny's card (selected that on purpose because of this issue) and left.
I do not think this is right. I got a J.C. Penny's credit card so I can get mailings with coupons in the mail. Offers should not be to falsely draw the customer to the store!

My receipt info:
Store: 2357
Term: 402
Tran: 3612
Date: 08/12/17
Time: 06:00 pm
Assoc: 0594

Sincerely,
[removed]

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6:12 pm EDT

JC Penney returns / customer service

Garden city Ny location has many racist workers at this location. I have encountered this on many occasions. Remarks aren't said but attitude is clear. Cashiers need to be trained or hired without bias. My last transaction was an attempt to make an exchange and Noel the cashier was extremely disrespectful but she isn't the only cashier I've encountered with a clear racial attitude. Please send a white secret shopper with an exchange missing receipt and you will see what I'm referencing. Thank you.

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Brett
Fox Island, US
Aug 11, 2017 6:36 pm EDT

I am African American myself and let me tell you that. THIS IS NOT RACISM. Please stop making us look like we claim racism whenever we don't get our way. Clearly this has to do with you not having your receipt. Also for those commenting please don't judge all black people based on the opinion of a foolish lady. Not all of us racism and discrimination without proof. Only a select few do, and when they do they make it harder for all of us to be believed when we are really discriminated against. I have experienced discrimination, but this is not discrimination. Just some foolish lady mistaking not being allowed to get by without having a receipt as discrimination. AS for the OP, please do not claim discrimination, it just makes the rest of us look bad and I am ashamed as an African American that you would claim racism when they are just following the store policy.

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5:41 pm EDT

JC Penney returns

We will stand in line with a crying four year old for about 30 until it is our turn to make a return, then the employee behind the desk will tell us the place to make returns has moved. This would be fine if it had happened once because my family loves JCPenney but, this had happened FOUR OR FIVE TIMES! I love ya JCPenney but I'm honestly disappointed. I mean at LEAST put up a sign!

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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