JC Penney
reviews and complaints

I've always had an office/desk job, therefore I have never been hard on my jewelry. We purchased my modern bride bridal set 6 1/2 years ago, and I was in love with it. We had purchased the lifetime warranty, but in the meantime of moving homes, it was misplaced. About 8 months ago, I looked down and the center stone was missing. I panicked (since I had lost the physical copy of my warranty), but the jewelry department (in Danville, KY) was nice and looked it up for me, and they sent them off so the stone would be replaced, at no cost to me. I received it roughly 2 weeks later, and it was fine. Just a few weeks after that, one of the side stones (surrounding the center stone) fell out. I began to get upset, since this was twice in less than a month that a stone fell out. I took it back to the same JcPenney, and we went through the same process, and it was returned a few weeks later, looking new. Just 3 days after I received it back for the 2nd time, a different side stone fell out. I was upset and said we can't afford to buy another bridal set (another credit card payment), therefore I just needed it replaced, and not do a buy-back/get a new ring. When I received it 3 weeks later, I noticed the stones they had replaced weren't shiny at all, they looked dull, almost fake, like cubic zirconia. I took it to the next door jewelry store (B&L Jewelers) and asked the lady to check all the stones in both engagement ring and wedding band, to see if all the stones matched up (CCC's - clarity, color, and cut). After several minutes, she said she could clearly see which ones they replaced, because the clarity was bad, when the JcPenney repair department replaced the missing side stones, they did not match up the same exact diamonds, but they put diamonds in that weren't as good (bad clarity), making it look dull and fake. Today is August, Tuesday, 15th and I noticed that the top right side stone had fallen out (see attached photo). This is the 4th time in about 8-9 month span that stones have fallen out. This is absolutely ridiculous, and I'm tired of using my gas and time, dropping off my bridal set to be replaced, and being without a ring until it is fixed. I am taking my rings straight to JcPenney after I get off work, and asking the jewelry manager to demand I get a buy-back. I will more than likely not purchase another ring from JcPenney, but will use the buy-back (money on JcP gift card) for Christmas gifts, and go to an actual jewelry store and get a bridal set, when we see fit to do so. It is not the jewelry associates in Danville's fault, they are not the ones repairing my rings, they are just filling out the paperwork, and sending it off, to the actual repair department (to which I still have no idea where my rings are being sent off to). The repair department should be replacing the same exact stones, and not using "fill-in" diamonds. I did not pay for a bad clarity ring, but that is exactly what I am receiving back each time a repair is being done. Also, for some reason, I was told that if the repair department decided to do a buy-back, I would only get half of what we purchased the ring for, and I do not understand that, I do not know why I wouldn't get the same amount during a buy-back, but less. Please make this right so you won't lose a life-time customer!

My name is Heidi Seebeck. About a month ago our washer started leaking. We checked the hoses several times through all stages of the wash cycle and determined that the actual washing machine was broken somewhere. So, I ordered a washer and dryer to be delivered this past Saturday (8/12/17). First of all, no one ever called me the day before to give me a time frame of when they would be delivering. I had to call and go through automated messages and call again to finally speak to someone, and so I finally got a delivery window. I was gone when they came, but my husband was home. He called me saying that the delivery people told him that the hoses, we had to order with the washer, somehow didnt make it to our house. When they hauled away our dryer and washer, they took our washer hoses as well. They said our washer hoses were leaking and that is what our problem was (without running anything first, just assuming). I had told my husband to keep them as backups, so I was kind of mad that they took them without actually seeing if they leaked (because they would have seen that they dont). I had to go to home depot to purchase new hoses so that I could install the washer myself (the day we scheduled the delivery for was the only day we could be home for the next month- so we can't wait that long for them to come back). The delivery people left the unopened boxes in our dining room. My husband helped me open the box and move the washer in place. I connected all the hoses we bought. When we opened the dryer box, we found our hoses for the washer. So we had to unhook the washer hoses that we had just bought, to use the ones that came with the washer, because they're a better quality. Now we can't take the other hoses back because we've taken them out of the packaging and threw out the packaging and reciept when we set up the washer. After taking the dryer out of the box, we noticed that the cord does not come already attached to the dryer. It took us an hour to figure it out and make sure everything was hooked up right. I'm not pleased, at all, with how my experience has gone. With that being said, I'm also pretty mad that when I purchased the washer and dryer, I paid for installation- but we had to spend 4 hours opening boxes, moving, connecting wires, and hooking up everything by ourselves.

Sincerely,

A very disappointed customer

My family and I were vacationing in Cleveland Ohio. We went back- to- school shopping at JC Penney store #2683 in Strongsville, Ohio. We were approached by a sales associate who asked us if we had a JC Penney card. I told her I did but my wife did not. She handed us a friends and family ticket and said we would get 30% off and if mt wife opens an account we get an additional 20% off. I specifically asked her "does this mean we get 50% off the entire store?" She replied "yes" the entire purchase. At that point we altered our shopping plans which included a trip to our favorite outlet mall. We shopped until we dropped! When we arrived at the checkout we were courteous enough to seek out the same associate to hopefully help her out. As she was finishing ringing us up she informed us that Nike was not part of the 30% discount. As you can see from the attached receipt, Nike made up the majority of our order. When she said the total of $823.95 I gasped and said that can't be right. She recalculated to the same answer. There was a line of people behind us and we had so much merchandise I was too embarrassed to have her start over and delete some of the items. I reluctantly accepted the charges although we completely felt misled in regards to the discounts. In addition when we arrived home, my daughter had 2 pair of track shorts that the associate failed to remove the ink security device.(see attached photo) We live 45 minuted to the nearest JC Penney. I respectfully respect my wife's account to be credited the additional 30% we were promised. Her account # is [protected]. If we cannot work something out I would request closing her account as well as my account #[protected] 7 1.

I placed an order on 7/28/2017 and received two big boxes when it was shipped. First box I opened had one item that I ordered and the rest were approx. $600 worth of Men's clothes that does not belong to me. I opened the 2nd box and it fulfilled what I had ordered. My address labels were on both boxes. With a heart, I felt it was appropriate to return it to JCP store so I made the trip to Sangertown Square on Friday, August 11, 2017. I'm very disappointed with the common courtesy- the person working at the register was basically puzzled on how/why I would receive all those items by a mistake and basically nodded his head, took the box and walked away. No words of saying thank you or appreciating anything I did. I could have kept the items in the box! I figured someone out there had to be waiting for their items that was lost! I was trying to teach my girls a lesson, have common courtesy and so forth.

Pretty disappointed,
Margaret

I went to JCPenney's to return two dresses the manager that helped me was completely rude inappropriate and sarcastic.
He wasn't allowing the rep tell me what we need to do to return or exchange he was being really really rude and I truly believe that the reason he was being rude was because I'm Mexican. Was really ridiculous in front of my kids.His name is Jerry Mcain, store #2085

I was giving a pair of earring for Christmas from my boyfriend. Gold hoops to match the necklace he had bought me from you as well. Within 3 months I had to have them fixed because they kept coming unclamped. I tried to exchange them for a new pair and they refused, even though I had all my paperwork and reciept.Between Dec and may I had them fixed 3 times. The last time I had them fixed they actually had me put them in and clamped it completely shut so they forsure would have no way of coming unclamped. Even if I wanted to take them out I couldn't. Well I got up this morning for work and guess what, the 1 I always had to have fixed is gone. Lost somewhere to not be found. I'm so mad right now. If they would of just exchanged them for a new pair I would still have it. But no. My heart is broken. And he's mad ad well. It was the 1st gift he had ever bought me and was so proud that he picked out something so nice and heartfelt all by himself.

Thank you so much for nothing.
Heidi Teeters

Because we had a $10 off $25 coupon that was mailed to us by J.C. Penny's, we decided to go to J.C. Penny's to purchase a pair of shoes. Because my husband wears triple E wide shoes, it is quite hard to find shoes in his size. He normally buys the New Balance brand for that reason and we have bought them many times in the past at J.C. Penny's.
On 08/12/16 we drove 45 minutes to the Plymouth IN store. I checked the coupon prior to purchase to make sure we could use it. There was no notation on the coupon that we could not use it on New Balance shoes. My husband selected a pair of New Balance shoes that were normally $65 on sale for $44.99. As we were at the register to pay for the shoes, I got the coupon out, then we were told we could not use it on the New Balance shoes. Feeling flustered, and hubby needing the shoes (he is a teacher) I paid for the shoes with a Mastercard rather than using my J.C. Penny's card (selected that on purpose because of this issue) and left.
I do not think this is right. I got a J.C. Penny's credit card so I can get mailings with coupons in the mail. Offers should not be to falsely draw the customer to the store!

My receipt info:
Store: 2357
Term: 402
Tran: 3612
Date: 08/12/17
Time: 06:00 pm
Assoc: 0594

Sincerely,
[removed]

Garden city Ny location has many racist workers at this location. I have encountered this on many occasions. Remarks aren't said but attitude is clear. Cashiers need to be trained or hired without bias. My last transaction was an attempt to make an exchange and Noel the cashier was extremely disrespectful but she isn't the only cashier I've encountered with a clear racial attitude. Please send a white secret shopper with an exchange missing receipt and you will see what I'm referencing. Thank you.

We will stand in line with a crying four year old for about 30 until it is our turn to make a return, then the employee behind the desk will tell us the place to make returns has moved. This would be fine if it had happened once because my family loves JCPenney but, this had happened FOUR OR FIVE TIMES! I love ya JCPenney but I'm honestly disappointed. I mean at LEAST put up a sign!

In the midst of my Bank card being lost or stolen I called my bank follow by calling all of my Creditors which many of them were fine and understanding I spoke to a Customer Service rep on the phone JCPennys Customer Service Representative explain to her she advised me to go into one of there stores and pay in person and assured me it wouldn't go against me if paid on my due date which I compiled and did. A week later get a letter saying my account was closed called spoke with several people was treated like a criminal so un professional I want this to be resolved and my account back so not fair

Hello,
My name is Iris Burkett. First, thank you for your time. I am doing something that I have never done before. I'm certain that's because I have never had such a situation occur before.
I have a daughter that has a mental health disorder. She has had major issues in the past with being around people (let alone in a Large setting) She has made some MAJOR & PROFOUND improvements in the last 2 years. She turned 17 on the 31st of July. For her Birthday she wanted to go to a mall and do her back to school shopping. She wanted to go to a big mall (since she has conquered our smaller mall). She chose Barton Creek Mall in Austin. We live in College Station. So, on August 1st we loaded up in the car...Austin bound.
She wanted to go to JCPenney's (upper level) She was doing great! She had found 7 shirts & 4 pairs of jeans. When we got to the register one pair of Arizona jeans rang up $42 something & another pair rang up $8 something. I explained to the cashier the table said buy one get one for 1¢. She told me I got the wrong Arizona jeans. So, we got it off line; picked another pair, returned to line. Only to be told the same thing after one pair rang up $42 & the other $49. Then, I asked her to please come show me. The 1st pair she grabbed was the ones that rang up $8 when I told her she became hateful, loud & rude. Shouting at me that those were not suppose to be on the table; they were supposed to be on the clearance rack. I saw my daughter start to "go into her she'll" . I knew at that point it was time for us to leave before she a meltdown because of your staff's behavior and yelling.
I was hoping us leaving your store we would be able to continue our trip. No, we were not able to! We had to return home. So, we took a 4 hour round trip for school clothes; to come back empty handed! I have yet to get her back into any department store to get her to get clothes.
Well, there was my complaint/rant. Thanks again for your time. I pray no one else ever has to experience the same thing we did.
Iris Burkett

As a loyal customer of J.C.Penny, I am very disappointed in this rule.I shop at J.C.Penny at least 5 out of 7 days a week.The associates and managers know me by name and jokingly calls me Ms. J C Penny. I've even been offered employment there. Having to order in store online for my items, sometimes they come back to large because of the cut or to short because of the style. In these cases I try to reorder or exchange but now this option doesn't exist.Also when shopping for my family and friends this will become a major problem.Especially if its a gift .I've paid for orders and didn't receive them, so I patiently waited. After patiently waiting they never showed up, so the associate was happy to refund me my money. on last week I purchased work clothes for my daughter, but found out she couldn't wear that style of clothing to work. the associate tried to exchange them, but the system gave her a flat out no, even tho I had the receipt. now i'm stuck with this purchase and were not able to use them. This is outright bad customer service. Shopping should be about ease, comfortable, fun, and saving money. Shouldn't have to be worried about losing your hard earned money. In saying all of this I suggest to all the customers at JCPenny be very careful in your purchases, because they will stick you with the items you cant use, that may become a problem, or concern. JCPenny is pretty much saying they want your money more than your business. Since I do have to purchase a lot of my items in store online, i will shop else where here on out. As a single parent I don't have money to give or throw away. If you were worried about closing your stores before, using this rule you can get ready for the customers to shut you down. At this point you are no longer worthy of my penny. Even the managers and associates think in the store feel this is a bad decisions.

June 1st I ordered two couches to be delivered to my home. I got an email June 12 that the couches has shipped. The couches arrived July 5th. My order number is [protected]. I ordered Item # 797-5305 and Item # 797-5296, both Slate in color. We received one Slate loveseat and one Brown couch (not Slate). When I called, I waited for 66 minutes on hold and was then told that in order for the correct couch to be delivered to my home, I needed to re-purchase the correct couch, pay for it to be shipped, and then once I received it, I would need to call back and ask someone to come get the wrong one and ask for my money back. I said that wasn't going to work for me, she said that was all she could do, and I told her that I would call back later once I had worked out the details. I did call back twice, however, after an hour on hold both times, I had to hang up because I have a job and cannot wait longer during the hours available. I didn't think it was right that I would have to pay again and hope that the issue was corrected without any type of guarantee. I wrote on their facebook page multiple times and was told that I would be contacted via phone or email. I expressed that email was safest as no one in my family can necessarily answer the phone during business hours. I was told twice than an email would be sent and we have received no emails ever. After two weeks we unwrapped the loveseat (our old furniture went out of the house as the new furniture came in) so we could stop sitting on the floor, but the couch remains in our foyer, just as it was when it arrived weeks ago. I thought my facebook correspondence would lead to some sort of resolution but we received one phone call during business hours that couldn't be answered. Calling back has become a series of wasted time slots because the only result has ever been waiting on hold.
We are on vacation now and I am once again trying to politely find someone that will help us. All we wanted was for someone to come get the couch that we didn't order and bring us the the one that we did order. At this point, after such an extended period of time, I feel like we should get all of our money back, quite honestly. I have never had to spend this kind of time and energy trying to get something I ordered. I understand that people make mistakes. But we are also business owners and I can't imagine ever allowing my clients to go through all of this to try and get a mistake that I made corrected. Absolutely frustrated at this point, and so disappointed. We are a family of five with one loveseat and some makeshift seating from our kids' rooms so that we can all be in the living room together. I just don't think it's right. I would love for someone to help me get the couch that I ordered in the correct color and I believe I deserve some compensation/refunded money for my trouble.
Thank you very much for your time and attention.
We would appreciate being contacted by email to the address we provided to company at [protected]@gmail.com to ensure that we have a record of our correspondence as we seek a resolution and appreciate any help that we can get.
All forms that I have available are attached.

I was treated so rudely Wednesday 8/9/2017 at Sephora. On Saturday 8/5 went to the store and asked about your new Juicy Couture Vivala Juicy GLACE
(new scent). The sales person was so nice to me gave me a sample in a little spray bottle and put into a Sephora small plastic bag, she also gave prices of the new scent b/c it is by Spehora in JC Penney only. Anyway I went back on Wednesday 8/9 to buy some and the girls were so rude, stating they never heard of it, didn't know what I was talking about and said I must of been at a wrong store. I know I am not crazy I have the little sephora bag with the sample the first girl gave to me. JC Penney is the only one with the exclusive of this new scent b/c I got the phamplet in the mail. I really liked it, but I was treated so badly I hate to go there again. I usually am not a person to complain, but they treated me like I was stupid in front of my daugther. Faith Smit at [protected]@yahoo.com

I received an email stating that I had a $10 reward that expired on 15 Jul due to the number of points accumulated on my rewards card. I placed 2 orders at the beginning of Jul (4 and 11) and tried on both occasions to use the code for the reward. I was not able to use the code and I emailed customer service asking to give me a credit and was never contacted. Please let me know if there is any way to credit my reward account that amount or some other compensation. Thank you.
Billi Hopkins
[protected]@yahoo.com

I ordered a dryer from JCPenney and upon delivery they showed up 1hr and a half early.
They delivered the item to a minor in left the old dryer in my driveway to pick up later because they didn't have room on their truck after I paid for them to haul it away. I also pay for installation and they put my old hook up for my old dryer on and said that the one that they brought wasn't long enough and I will have to order one from JCPenney's. Well I called JCPenney's back and spoke with them and they said once I brought the dryer it was out of their hands and it was on the delivery people and that the delivery people did not work for them and there was nothing they could do for me.

I took my wedding set in on July 31, 2017 to have a diamond replaced that had fallen out. (for the 2nd time). I requested that at the same time the rings get sized down 1/2 size. I was told that I would be getting my rings back on the 14th of Aug. I was called Aug. 8th and was told that my rings were in. I went about an hour later on my lunch break to pick up. When I got there I was given the rings, I looked at them and the diamond was still missing and the rings had not been sized. I told the girl this and she gave me this blank look. I asked for a manager. I explained my issue to the manager and she offered to let me return my rings and buy a new set? This is my wedding ring. I don't want a different ring, I want MY wedding ring. Who offers that? I was then offered to have them send the ring to a local jeweler and have the repairs done. I was told that I would have my ring in a week. In the 2 weeks that JC Penny had my rings, what was being done? It wasn't fixing them. My husband purchased the care plan, what a waste of money. The attitude that I got from Tracy the dept, Manager was beyond ridiculous. She was rude and condescending. She actually told me that she didn't understand why I was upset. Really? JC Penny Salem, OR. has lost my business FOREVER! No wonder they are closing all of their stores. Makes me wonder if they were trying to get a 2nd insurance claim paid. Insurance fraud? HMMM makes one think

On 8/7/17, I visited the JC Penney Store in Pembroke Lakes Mall, South Florida. I have experienced bad customer service there before, but after what I witnessed on Monday, I was flabbergasted. I witnessed an employee whose name is Chantal being bullied and being pushed to her limits while she still kept calm. By the looks of it all, you could tell that it wasn't the first time. The bullies' names are Elena and Medgy. Very unprofessional! They had no regards for the line of customers present. I did speak to a couple of store managers about the situation, but this situation heavily bothered me. As a middle school teacher, I fight bullying at work every day and to see happening in a work place was nauseating. The women to whom I will refer as the bullies just kept coming back for more and pushing Chantal's buttons while she was serving a friend and me. To make matter worse, one of the bullies, Medgy, realized that I was looking at her with disgust due to her attitude and she just kept staring down at me. As a customer, I felt very uncomfortable to shop at your store and hope that there will be some type of talk with the women. This situation is making me think about shopping at this specific location of JC Penney.

Thank you

Chrystele Hosty
[protected]

This is the second e mail I am sending and I am furious first of all I spent more time writing an e mail that did not go through. Second I spent over 2 hours on the phone with reps tonight. The first call was to place an order for my daughter and grandson for a full size mattress boxspring which was under 400 but on line said 12 month deferred option yesterday, also you had the friends and family 30 % off. I waited until today with that item in my bag which was 374 with shipping but it said over 499 was free. I added items to my bag and the mattress boxspring was in there from yesterday but it was 25 dollars more and the deferred payment was not on the screen. I called customer service but they said I was not eligible and credit services said it had to be 4999 or more. I adjusted my bag with an update order which met that criteria, even though the online said it was eligible yesterday. Ok I attempted to order and knew I was eligible but did not get the option for deferred payment, the rep who normally stays on the line to complete the order put me through to customer service and hung up. I was appalled. Prior to hanging up the rep argued with me about the deferred service and since the order was more than 499 before tax it should have been free delivery for furniture but she argued about that too. She hung up, and I was left with credit card services who confirmed I was right after over 2 hours I place the order with my correct e mail, [protected]@gmail.com after completing it all the message said a confirmation would be sent to an old e mail of mine [protected]@gmail.com, well the confirmation did not arrive to either so I hope you send the items to the correct address and that the bill is correct. I pay my bill promptly and I expect good customer service. I wasted a lot of time including writing this e mail twice. I am a health care professional in administration and always strive to maintain good customer service and exceed my patients expectations. Your staff need more training, I am considering not placing any further orders with your company. My time is as valuable as yours, It is you who needs to earn my buisness again, and I am sure you will decide on how to compensate this and even more importantly find an appropriate plan of correction so that this doesn't reoccur. My contact information is [protected]@gmail.com or [protected]. More likely I will be with patients during your normal buisness hours so an e mail is best. Your rep also argued that my last name is not Cacciatore and kept referring to my old name, I shop with you often and I assure you the jc penny platinum card and the bill you send says Cacciatore.

Thank you

Chrissy Cacciatore

I recently ordered a couple of items online with free shipping to the West Towne Penney in Madison, WI. First of all I'd like to say all staff members were helpful and friendly. The problem was that I had to ask two people how to find the online orders desk! It was on the second floor hidden across the store opposite of the elevator! It's been a long time since I picked up an order at Penneys but then the counter was just inside the back door. If the purpose was to encourage me to shop it was a fail. It only irritated me. No more Penneys orders for me, I'll use Kohls. In Madison their counter is inside the front door with special parking (which also irritates me by the way).