JC Penney
reviews and complaints

I ordered the Katy Ireland San Mateo Mirrored Standing Jewellery Cabinet online in plenty of time to come in for a gift that I needed by 3/11. When it passed the date of arrival (3/7) I contacted the online customer service department. I was told I should be at the stored, when I contacted the store (Willowbrook Mall) I was informed it had not arrived and I should check back the next day. I called the store the next and after being on an extended hold was told to check back the following day. When I called the third day I was placed on hold approximately 10 minutes and then transferred to the online department without any warning. The online department told me it should be at the store. I decided to patient so I gave it to Saturday 3/11. When I called the store I was placed on hold approximated 15 minutes and then transfer to the online department. I was then told by a representative that the item was shipped to the store and I needed to contact them. At that point I became furious of being transferred back and forth and no one knew where the item was. I requested to speak with a supervisor. I explained what was going on to the supervisor, she contacted the store; we were on the phone approximately 45 minutes with no resolution and no one knowing where the item was. The supervisor then requested to speak with a supervisor at the store location. She did not know where the item was either and told us the item should have been delivered by 3/7 but it wasn't at the store. I become so irate at that point I just ask for a refund. They were really good and quick to offer a refund and get me off the phone.
At the end of it all I had to rearrange my whole day in order to go out and find another gift, not what I wanted but it had to do.

order number: [protected]
order date: 02/24/2017

The back pocket gets hole and want to talk to a representative but of course can't find a number to call the Arizona's Jean company.. It's very frustrating when they charge a ridiculous amount and DON'T offer any customer service. My number is [protected] my name is crystal. Some assistance would greatly appreciated.
Now I get a message that says my complaint is long enough, really

My wife and I ordered a refrigerator in November with Avery Nolan. She was going to be "our go to person". She could get anything done that we needed. If we needed more time while our house was being built, we just had to let her know. We found out our house would actually be completed early and spoke to Avery in December to move our delivery date up. She called us back to confirm that it was moved forward and the refrigerator would be delivered on the new date. The day before our order was supposed to be delivered, I called to confirm. There was no delivery scheduled, although Avery confirmed with us that it was. After involving a different department manager, our order was delayed yet another week. Delivery date came, and the refrigerator came damaged. We sent it back due to the damage as it had a large dent on the front freezer door. The delivery company called two days later to confirm the new delivery date. The day before the delivery was set to arrive, again I had to call and confirm. I was told that there was no delivery scheduled. We reached out to our go to person, Avery once again. She told us she would follow up with us. Again, we did not hear back from Avery. I contacted Avery once again and was told to contact Samsung as they were the ones I bought the refrigerator from. I told Avery that was unacceptable, and she needed to contact Samsung, and the delivery company as we paid JC Penny's for this refrigerator. She then proceeded to hang up on me and I then followed up with your corporate on this continuing issue. Not very professional of your sales associate to do this to a customer!
It is now March, and we have not received the refrigerator we ordered in November. It has been scheduled with us 4 times including today, but we have yet to have a refrigerator. We have had to speak with the delivery company, corporate, the store, and Samsung directly in total 10 plus people. There has been no resolution. I spoke to Rick at your contracted delivery company this evening before calling corporate again. He was unprofessional, rude, and unwilling to listen to my problem. From a business perspective, he is not an individual that I would want representing my company, and if this is how their business is run, maybe this contract should be rethought.
Supposedly, tomorrow the delivery company, HDL at [protected], is going to work to resolve our problem. Needless to say, we have no confidence and I'm very angry and will not do business with your company after this incident again. Our family had been lifelong customers, but is this is how business is conducted, we will go some where else to do business.
Scott Camp

On March 9th, I placed an online order and realized it was submitted and not given an opportunity to cancel and resubmit. I contacted JCP.com to inform them of error with order, incorrect address and coupon was not applied and told on multiple occasions that they cannot adjust, cancel or redirect order. As the customer, I was told that I would need to wait to receive tracking number and contact UPS to change address. If address was within my zip code the cost is zero and if outside then I would need to pay the difference. Additional option, take items to store and return then reorder which is challenging as most items ordered were "online only" item which means I cannot exchange in the store.

According to multiple JCP agents, that the systems is not set-up to permit changes and there is nothing they could do but apologize. I spoke to two supervisors, transferred to credit card service to cancel charge to card and not able to assist because of separate entities. I spoke to a few managers and told I needed to call within 2 minutes of order which I did and the previous supervisors were adamant that nothing could be done. Upon disclosing that my call occurred within two minutes manager, states "it's not that I don't believe you but its too late to change/cancel order".

What's frustrating/disappointing is the fact that no one cared, showed compassion, default answer is/was "NO" and provided an option for me to manage my order. No one offered, volunteered, cared and had the phone hung up and/or directed to complete service survey on my multiple times. There was gentleman within credit cards services and woman within the fraud department that were genuine in expressing their sincere apologies. THAT's IT!

My daughter is due to have my grandbaby any day and excited with knowing that the items would be delivered directly to her but due to an error and numerous attempts to resolve has turned from a loving/exciting moment into a nightmare. All I wanted to do was simple, cancel, reorder same items and update address.

I am a huge JCPenney's fan over 30+ years of shopping and always refer my family and friends, however; at this time I feel tainted and no longer care to utilize the store as my go to and/or referral as well.

I placed an order Sunday 03/05/17. The website did not give me an opportunity to enter the "sunday6" code nor my 20% off coupon which is why I placed my order when I did. I called customer service at [protected] and I was told there is nothing we can do and that I could not cancel my order. I was going to cancel and reorder. Now I am thinking I might need to get rid of my jc penny credit card all together. Please let me know if you can assist me in anyway with this.

I called and placed an order by phone on 2-25-17 and paid for overnight shipping knowing it would not ship out until Monday 2-27-17. There was never tracking available but the website stated it was shipped. 3-1-17 at 8:05 am I called and spoke to a man to see where my order was as I am leaving town today until 3-12-17. He stated to me according to the tracking number which was not posted on the website my order had been delayed due to weather but it should be here the next day which would have been today. I called this morning to check on that order status hoping it would get here before I had to leave but the lady I spoke to today told me my order was cancelled and refunded on 2-27-17 because they were out of stock. Now how was my order delayed due to weather on 3-1-17 but cancelled on 2-27-17? I am beyond upset. Upset does not even begin to describe just how upset I am. I will NEVER shop at JcPenney again. I do not want a response or anything from you I just needed to make someone aware not than anyone actually cares about my situation and how much I went through to shop at numerous stores looking for something I could wear that fit what I needed and then to order online, pay so much extra for overnight shipping and the lack of knowledge of your customer service department to let me know my order was cancelled so that I could order from another store overnight and get them in time which I could have done had I known MONDAY!

I had my hair done at the JcPenny Salon in the Stroud Mall in Stroudsburg Pa and my hair didn't come out the way it was supposed to after being in the salon for more than 6 hours. I was told to wait a few days and come back to fix it. I went Back again and after 5 hours of sitting in the salon it looked worse than it did after the initial visit. Then I tried to call the manager to see how this problem would be rectified but after waiting a few days and not receiving a call back I called again. Michelle is the manager at this salon and after me trying to speak with her thinking that the manager would be the one to fix the problem she told me on the phone that the hair stylist was the one that had to fix it and I needed to speak her with. Michelle then began to literally mock me on the phone three times and tell me that when the hair stylist returned from vacation I would have to take it up with her. Then Michelle came into my job which is a Thai restaurant and asked if I was working. My co- worker told her I was not on that particular day she then proceeded to tell my co-worker that I was rude and trashy. She went into my job wearing her JcPenny name tag. It is so disrespectful and unprofessional for someone in her position to act in such a way. That is decimation of character and I will not tolerate it. I am at the salon at this very moment and I asked Michelle why she is trying to sabotage my name as if I did something to her. I did nothing at all except want my hair fixed. I can not wear my hair down as it is horrible. I spent about $400.00 on the day my hair was initially done at this salon because it was my mother n myself that got cut and colors and my daughter got trims. At this point this establishment will never get my business or anyone else that I no. And further action will be taken. I won't even have my hair fixed here so I think my money Back is the only way that part of this problem will be solved. I will be contacting the better business bureau and the state attorney generals office regarding this matter. Please contact me at [protected]. My name is Stephanie Thoma.

I shop often at JC Penney, usually with my mother, but I am contacting the store to make it clear that I will not shop at this outlet again until the store reevaluates its customer care. I am a high school teacher, and I have a student who is a transgender boy. He went to your store in Greensboro over the weekend (February 24, 25, or 26), and when he found a pair of jeans he wanted to try on, he went to the changing rooms and discovered that the men's changing room was closed for maintenance. There was a sign that directed customers to the boy's changing room, and so he went to that one instead. Once inside, he tried on the jeans and then prepared to leave. However, instead of being allowed to use the room for its intended purpose and then continue shopping, he was confronted by a manager and a security guard, both of whom had been summoned by a female-identifying woman who had been allowed in the boy's room without question.

The manager asked my 16-year-old student for ID, and since he is too young to have a driver's license, he presented his student ID. The manager, seeing the name he was assigned at birth on his ID, sneered at and mocked the student, misgendering him and making it clear that he (the manager) thought that his (my student's) identity was invalid. He then told my student that he must provide PROOF THAT HE WAS BIOLOGICALLY MALE in order to be allowed to use the changing rooms. Your manager indirectly asked my student to show him his genitals. (I apologize for the use of all caps, but since the issue we are discussing is actually sexual harassment, I feel it was appropriate).

When my student related this tale to me, I was horrified. The audacity that a person must have to demand visual proof of another person's gender is mind-boggling, and this is not even taking into consideration the fact that my student is a minor. You have a manager in your employ who is willing to ask a 16-year-old boy for visual proof of his gender. This needs to be remedied. This individual has no business working in or around changing rooms for any reason, and he should be let go immediately. I want to reiterate that, despite my frequent trips to your store in the past and my appreciation for your products, I will not be entering another of your stores until this situation has been thoroughly dealt with and the manager in question has been terminated. Regardless of what our state law says, there is never an appropriate circumstance for an adult male to demand visual proof of a minor's gender. This was a repulsive act of gender-based harassment, and if your store fails to condemn it with fervor I will be forced to conclude that the sexual harassment of children falls under your store's policy of acceptable behavior for your employees.

On Sunday Feb 26, 2017 I was in JC Penney in Corbin Kentucky at approximately 3:15pm. After shopping I went to the jewelry department and waited approximately 15 minutes before a girl walked up and asked if I had been helped. I said no, no one was there. She said she would find someone to help me. A few minutes later a woman came back with a radio on her hip and asked what I needed. I said I need to see if they could put watch batteries in my watches. Rudely she turned around and said I'll get someone to help. She then radioed for someone to come to jewelry. A young girl came and asked what I needed. I said could you put batteries in 4 watched I had. She then noticed I had laid a few other items on the counter and said what's this. I said these are items I'm going to purchase. She then ask the woman with the radio if I could pay for them there. The woman then looked at me and rolled her eyes and said no she has to pay for them up front we can only check you out with jewelry. I then said everytime I'm in here if the front line is that backed up I always pay here and she said well you can't, so I walked up front and the line was very long so I went back for the batteries and she wouldn't wait on me. I laid my other items on the counter and said here put them back up because I'm going to Belk and give them my business. I then left the store. My whole family shops at JC Penney but I will make sure we don't anymore after how I was treated so bad.

Always buy these jeans and always from jc penny. Don't have my receipt. Wore one and washed. See photos. I buy the black for work and regular Amanda for everyday. That's all I wear. How can I get a replacement? It's not about my money back . I love these jeans. I have bought Amanda jeans for at least 20 years and have never had them come apart like this. Anything you can do to help would be appreciated. Thank you

I have been purchasing Stafford briefs for as long as I can recall. I have had them with the sewn in label, the printed label on the waistband and now the label on the fabric. Until recently I have always been pleased with the feel and fit of the garment.
About 4 months ago I began using my first pack of the briefs (UPC [protected]). I have had to discard three pairs already. The material has developed holes in different locations. One was along a seam, another in the close to the waistband and a third in the middle of the material.
As I stated I have used this product for a long time. I wash them with the same product I have always used. I will be opening another package this week. If the results are the same, it will be time for a change.
Frank Desmond
440 Sawgrass Hill Ct
Cary NC 27519

i work at the jcpennys in Amarillo and today 2/18/2017 a manager named haley was just picking on another girl i work with. first she came up to kids where we work and we are all standing there and she looks and charmonta and said why are y'all just standing there not recovering and charmonte said i was watching these girls they where taking socks and she just pays no mind to what she said and goes well stop standing there and recover. then later that night the whole kids team is coming down stairs and she looks at charmonte again when we are all there and said what are y'all doing down here is kids done and charmonte said yes i think so and so later on she call everyone that's working to kids and says in front of everyone to charmonte i thought u said kids was done why am i picking stuff up off the floor and charmonte goes i wasn't the one working on this area and she goes i don't care you said it was done and charmonte said again i wasn't working on this and haley just yelled charmonte just stop and everyone could hear her getting on to charmonte she didn't pull he aside or nothing then she goes to talk about what just happend to another maneger and then we had are closing meeting and haley says in front of everyone people need to learn how to not talk back and take responsibility for stuff and be respectful to manegment and then bethany another manager says in front of everyone yeah so that's why if you don't have many hours that's why cause u talk back and are disrespectful we only give hours to respectful people which i thought was so wrong for them to call her out and basically put her business out there in front of everyone cause everyone knew this was directly to charmonte and i talked to other workers in kids and they thought charmonte didn't do anything wrong either and that it was wrong for haley and bethany to call her out in front of everyone and yell at her.

Original order number [protected]

The washer and dryer were ordered on Sept 4th. Please refer to the order number noted above. My daughter has been working on obtaining the stacking kit since shortly after delivery when she realized her laundry room doors would not open properly after the washer and dryer were installed. She has been given misinformation and much run-around since then. She was finally told the time to install the stacking kit has expired. She is the owner of the machines, but I purchased them for her. Ultimately, the customer is me.

There are a series of emails that I continue to forward and have not received a single call to resolve the issue. If the time to install the stacking kit has expired, it is through no fault of ours as we have made multiple requests for assistance and were given incorrect information. I have never experienced customer service this poor. I can forward the email chain for review. You will see the repeated attempts we've made since we realized we needed to escalate the situation.

Thank you,

Michele Massey

I ordered some PJ's on sale on 1/22/17. My credit card was immediately charged. And that was the last thing that happened. No order, no one answering the phone. Called the 800#, they connected me with the store. I finally drove to the store to pick up my order "I'm sorry, we are completely out of stock, you are basically never going to get this" Ok, please refund my card. That was 2/9/17. It is now 2/13 and still no refund initiated. I call the 800# and say I need a refund - they transfer me without even confirming what they are doing to the credit department! I didn't want to pay a credit card, I need a refund and it's not on a JCP card. So I use chat - they tell me they will leave a message for the store manager.

I don't see myself ever buying anything here again...I can't believe that 4 different departments couldn't get anything done correctly.

My order is still missing and I don't have access to their site! After two months of waiting I asked JCPenney to cancel my order and they said that was impossible because my order was shipped. They said that after I receive it I can send it back for a refund and that was the only thing they offered.
As I said, I'm still waiting and have no idea were my order is and I don't even have a tracking number. When I decided to buy from JCPenney I made the biggest mistake in my life! I can't even cancel my order, customer service is absolutely useless and unhelpful. Don't buy from them!

On the evening of 1/15/17 @ 9:30pm est I submitted an online order for a mattress & box spring for my daughter. Immediately after I submitted the order I realized I the mattress size was wrong. I called back and was on hold for 15 minutes. When I spoke to someone they told me the order had been processed and I could not change it unless I spoke to someone in the furniture department. The next 4 days I called furniture everyday at least 3x a day only to be on hold for 15 minutes waiting for someone to pick up. One of the calls I was on hold for 38 minutes! Finally on 1/19 I spoke to someone who was able to cancel my order (gave me a cancellation #) and re-ordered the mattress with the right size. Two weeks later I checked my credit card statement to find I had been charged for both mattresses! I am so frustrated over this entire situation. I have been a JCP customer and credit card holder for years and this will be the last purchase I ever make there. Oh and by the way, I still have not received a call to deliver the mattress.

Purchased my wedding ring with the warranty. My ring has rose gold accents. I have had to refinish it several times and last week I had it done again. I put it on at the store and an hour later, all the rose gold color had come off again. This is very frustrating. My ring always looks weird because the other color runs off in a short time. I send it out, wait a week for it to come back and the rose gold is gone before I even get home. Very upsetting.

Hello,

My name is Jessica Monts. I frequently patronize your salon services throughout SW Georgia and think the products used and customer service are awesome! The price of services are on the higher end but I don't mind as much. However today, I went to the Salon in Centerville, GA for a scheduled 1pm appointment. The end result was so disappointing. I paid $105 for a a reddish-brown color! I asked for and showed an example of a honey blonde hair color. The stylist either did not know how to apply the color or did not practice the color pallet before applying the color. Once finishing, she stated she did not want to do such a extreme color because I have relaxed hair. I have gotten upset every time I've passed a mirror today because I felt I was cheated out of my money. I feel strongly the stylist should have enlightened me that she was inexperienced or did not think it was a good idea before applying a permanent color. To top off the dissatisfaction, she asked if I wanted to leave a tip while I was checking out (which I did anyway).

Consequently, now I have to find another salon to patronize in the future and fix my hair color. It's even more frustrating because I am in the military and the color she applied is out of regulation.

Please re-train your staff on applying color and encourage them to express their concerns before starting a service.

Sincerely,

A unsatisfied customer.

Frederick MD JCPenny at Francis Scott Key Mall, 25 Jan 2017, lunch time.
I returned at item that was mailed to me in error. The customer service person taking returns was rude and abrasive to every single customer. I couldn't believe no managers noticed. Other employees were fine but I won't be going back as I don't want to see her brow beating the old ladies trying as best as they can to manage their big purses, returns and monies.