JCPenney / service
Frederick MD JCPenny at Francis Scott Key Mall, 25 Jan 2017, lunch time.
I returned at item that was mailed to me in error. The customer service person taking returns was rude and abrasive to every single customer. I couldn't believe no managers noticed. Other employees were fine but I won't be going back as I don't want to see her brow beating the old ladies trying as best as they can to manage their big purses, returns and monies.
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