JC Penney
reviews and complaints

i work at the jcpennys in Amarillo and today 2/18/2017 a manager named haley was just picking on another girl i work with. first she came up to kids where we work and we are all standing there and she looks and charmonta and said why are y'all just standing there not recovering and charmonte said i was watching these girls they where taking socks and she just pays no mind to what she said and goes well stop standing there and recover. then later that night the whole kids team is coming down stairs and she looks at charmonte again when we are all there and said what are y'all doing down here is kids done and charmonte said yes i think so and so later on she call everyone that's working to kids and says in front of everyone to charmonte i thought u said kids was done why am i picking stuff up off the floor and charmonte goes i wasn't the one working on this area and she goes i don't care you said it was done and charmonte said again i wasn't working on this and haley just yelled charmonte just stop and everyone could hear her getting on to charmonte she didn't pull he aside or nothing then she goes to talk about what just happend to another maneger and then we had are closing meeting and haley says in front of everyone people need to learn how to not talk back and take responsibility for stuff and be respectful to manegment and then bethany another manager says in front of everyone yeah so that's why if you don't have many hours that's why cause u talk back and are disrespectful we only give hours to respectful people which i thought was so wrong for them to call her out and basically put her business out there in front of everyone cause everyone knew this was directly to charmonte and i talked to other workers in kids and they thought charmonte didn't do anything wrong either and that it was wrong for haley and bethany to call her out in front of everyone and yell at her.

Original order number [protected]

The washer and dryer were ordered on Sept 4th. Please refer to the order number noted above. My daughter has been working on obtaining the stacking kit since shortly after delivery when she realized her laundry room doors would not open properly after the washer and dryer were installed. She has been given misinformation and much run-around since then. She was finally told the time to install the stacking kit has expired. She is the owner of the machines, but I purchased them for her. Ultimately, the customer is me.

There are a series of emails that I continue to forward and have not received a single call to resolve the issue. If the time to install the stacking kit has expired, it is through no fault of ours as we have made multiple requests for assistance and were given incorrect information. I have never experienced customer service this poor. I can forward the email chain for review. You will see the repeated attempts we've made since we realized we needed to escalate the situation.

Thank you,

Michele Massey

I ordered some PJ's on sale on 1/22/17. My credit card was immediately charged. And that was the last thing that happened. No order, no one answering the phone. Called the 800#, they connected me with the store. I finally drove to the store to pick up my order "I'm sorry, we are completely out of stock, you are basically never going to get this" Ok, please refund my card. That was 2/9/17. It is now 2/13 and still no refund initiated. I call the 800# and say I need a refund - they transfer me without even confirming what they are doing to the credit department! I didn't want to pay a credit card, I need a refund and it's not on a JCP card. So I use chat - they tell me they will leave a message for the store manager.

I don't see myself ever buying anything here again...I can't believe that 4 different departments couldn't get anything done correctly.

My order is still missing and I don't have access to their site! After two months of waiting I asked JCPenney to cancel my order and they said that was impossible because my order was shipped. They said that after I receive it I can send it back for a refund and that was the only thing they offered.
As I said, I'm still waiting and have no idea were my order is and I don't even have a tracking number. When I decided to buy from JCPenney I made the biggest mistake in my life! I can't even cancel my order, customer service is absolutely useless and unhelpful. Don't buy from them!

On the evening of 1/15/17 @ 9:30pm est I submitted an online order for a mattress & box spring for my daughter. Immediately after I submitted the order I realized I the mattress size was wrong. I called back and was on hold for 15 minutes. When I spoke to someone they told me the order had been processed and I could not change it unless I spoke to someone in the furniture department. The next 4 days I called furniture everyday at least 3x a day only to be on hold for 15 minutes waiting for someone to pick up. One of the calls I was on hold for 38 minutes! Finally on 1/19 I spoke to someone who was able to cancel my order (gave me a cancellation #) and re-ordered the mattress with the right size. Two weeks later I checked my credit card statement to find I had been charged for both mattresses! I am so frustrated over this entire situation. I have been a JCP customer and credit card holder for years and this will be the last purchase I ever make there. Oh and by the way, I still have not received a call to deliver the mattress.

Purchased my wedding ring with the warranty. My ring has rose gold accents. I have had to refinish it several times and last week I had it done again. I put it on at the store and an hour later, all the rose gold color had come off again. This is very frustrating. My ring always looks weird because the other color runs off in a short time. I send it out, wait a week for it to come back and the rose gold is gone before I even get home. Very upsetting.

Hello,

My name is Jessica Monts. I frequently patronize your salon services throughout SW Georgia and think the products used and customer service are awesome! The price of services are on the higher end but I don't mind as much. However today, I went to the Salon in Centerville, GA for a scheduled 1pm appointment. The end result was so disappointing. I paid $105 for a a reddish-brown color! I asked for and showed an example of a honey blonde hair color. The stylist either did not know how to apply the color or did not practice the color pallet before applying the color. Once finishing, she stated she did not want to do such a extreme color because I have relaxed hair. I have gotten upset every time I've passed a mirror today because I felt I was cheated out of my money. I feel strongly the stylist should have enlightened me that she was inexperienced or did not think it was a good idea before applying a permanent color. To top off the dissatisfaction, she asked if I wanted to leave a tip while I was checking out (which I did anyway).

Consequently, now I have to find another salon to patronize in the future and fix my hair color. It's even more frustrating because I am in the military and the color she applied is out of regulation.

Please re-train your staff on applying color and encourage them to express their concerns before starting a service.

Sincerely,

A unsatisfied customer.

Frederick MD JCPenny at Francis Scott Key Mall, 25 Jan 2017, lunch time.
I returned at item that was mailed to me in error. The customer service person taking returns was rude and abrasive to every single customer. I couldn't believe no managers noticed. Other employees were fine but I won't be going back as I don't want to see her brow beating the old ladies trying as best as they can to manage their big purses, returns and monies.

I was shopping dec. 2016 first express for kids $800 in cc then JCP to finish up another $500 as you can imagine I could not carry all bags so I had cousin and neice help me. All sudden getting ready to exit a Dike lady attacked me and my bags which I had several and said the girl that was with me put a pair of nike socks in one of my bags she knew I didn't do it but it was in one of my bags she starts tearing threw my stuff and recovered the Nike socks. Couple days later I receive letter in mail I am being charged with theft. I was amazed the lady stated she knew I did not do it and that I had just spent over $500 and I was a frequent customer because she looked up my info threw my rewards. I felt so violated that she could look up my info, the way she attacked me and my belongings and throwing things out of bag and she clearly stated to me and in the report I got that I didn't do it other girl did 3 mo later and almost $3000 attorney fees still have not cleared my name. big corp horrible horrible treatment of little people

I don't think that I've been so upset with Penny's ever.
We went to JC Penney's on 01/11/2017 to buy a washer. The first one we picked out said it didn't come in white and on the floor there was a white one there. So then we picked out a LG top load washer and went to pay and they would not deliver to us. They only go a certain area. We asked if we could have delivered to the store and they also said no. I said you have a place to pick up for catalog orders and since your selling appliances why they couldn't pick them up. So we were on our way to Sears and look at there's and they did deliver to our area. So we went back to Penny's and asked if they deliver in town and they said yes. So we had the washer delivered to our Aunts.
If you are selling appliances then you need to deliver or let it come to the store. I liked the LG and that's only why we went back to the store. I thought they were rude and didn't want to help us at all.
Caryl Robinson
212 E. Front
Cleghorn IA 51014
[protected]
[protected]@netins.net

If you are going to start selling appliances, then commit to it.
First, your store in Sanford Florida does not have someone in the appliance department to answer the phone. I spent 2 days trying to reach someone at the store. Once at the store (1/17/2017) I was told representatives are often moved to another department, leaving the Appliances department void of anyone to answer the phone.
Second, I don't understand, that after placing an order, changes can't be made. At the time of purchase I wasn't sure if my builder already allocated resources for the appliance installation. I was advised to purchase the install and cancel if I didn't need it. Well that was a mistake. When I called customer service two days later, I was told that I could not cancel the installation line items on my order because they had not been received; that I had to wait until my order was delivered. Why can't a cancellation be made prior to shipment?
My order is sitting in queue, not to be delivered for 3 weeks, but no changes can be made?
I was told I could only cancel the entire order, that changing only two items on my order was not possible.
This makes no sense to me.
I would like my credit now instead of waiting for 3 weeks and then having to tell the delivery guy to submit my request.

I was missing my order when i tried to view it on the web site. I call [protected] and spoke to a representative on 1/13. She tried to help me locate my order which she could not locate in the same window I was viewing on my account, so she emailed me the order. We then tried to locate my rewards history, that was also missing. We spent over an hour doing many different steps to get my order so that i could view it. No luck! She said she would contact the IT tech about the problem and I would get an email in a couple days about this issue. I never receive any feed back. Today 1/19 I called and spoke to Essy a supervisor. She didn't have any answer as to why this was happening. She wanted to delete my account and wanted me to start over and enter all my information again. I asked why the representative I spoke to the first time told me IT tech would resolve and email me. She said, I don't know. I hit a dead end to resolve this issue and wasted over two hours now. Someone needs to resolve this web site issue.

I have an almost 13 year old daughter in a wheelchair. In August, I took her and 2 of my other daughters shopping for clothes. The racks were so close together that I couldn't fit her wheelchair into the majority of the store. I couldn't get her close enough to clothes for her to look at them. And the racks that I could get her chair to we're so close together that she was slapped in the face with various articles of clothing as I tried to maneuver her back to the main aisle. I mentioned to several associates how I couldn't get her chair through. They gave a half hearted apology and shrugged their shoulders. Sunday, Jan. 15, I took her and her sisters shopping at JC Penney again, well, i should say that i attempted to take her shopping. There were even fewer places that i could maneuver her. We gave up trying after many attempts to get her wheelchair through aisles. I did not speak to anyone today because my child had become so upset and overwhelmed by not being able to even look at clothes and being hit in the face by clothes that she was beginning to melt down. I had to get her out and to the car.Batesville Arkansas jc penney IS NOT HANDICAP ACCESSIBLE OR WHEELCHAIR FRIENDLY IN ANY WAY! The last 2 shopping trips to this store have been miserable and i plan to boycott this chain as well as let other parents of wheelchair bound children know what a miserable experience shopping at penneys is.

I tried to purchase online, three (3) of these sofas at 7:30 AM on 1/17/2017. The sale price shown on your website was $1180.00. When I added the 3 sofas to my bag it showed a price of $2360.00. I used the 40% off (Shop44) and I received the discount but I did not receive the sale price advertised. I called the chat line and they informed me there was nothing they could do . The sale was over . I told them I had a screen shot of the sale price and the sale date ending 1/18/ 2017. I asked for an email address to forward the screen shot to. No email. BUT, I could include the screen shot in my chat. I told her that I would have to come off of my iPad and use my computer in order to do it. I also asked how to get the chat started again. She said just start another chat. Thanks for using JC Penney.
I then called customer service and explained what happened. She said that was a flash sale, too bad nothing we can do. I told her I had a screen shot of the sofa price and sale date. Could I send it to her. No sorry no email for you to send it to. No help I can give you. I asked to speak to her supervisor she said she would connect me. I waited on hold over 35 minutes and was then disconnected.
So there was no resolution. I have 3 sofas in my JCP bag and I cannot purchase them because they are the wrong price.
I believe that I should be able to purchase the 3 sofas at the $1180.00 sale price and receive the 40% shop44 discount.

I placed an order on 01/05/17. The shipment was late. One of the items was missing which was a pillow. I never received it. Agent over the phone was willing to credit so when I questioned him, he did but sent me a check for the amount instead of crediting me on my paypal or giving me a giftcard so I could go to the store to replace the item. The other items came with incorrect sizing. Went to the store. Store didnt have any items in stock so had to purchase something else. Manager didnt want to give me the discount that I received on the original order. What a mess? How do you guys stay in business with this customer service?

Hello! I was @ your Green Acres mall valley stream long island location...store very unorganized, cluttered & once again bathroom dirty &needs renovation & maintenance...
For 26yrs I've been living in the neighborhood. Since my mom loves shopping @ JC penny's & I always accompany her Ive always compliant about the women's bathroom esp...it's the new year & I hope you start to a better & cleaner green acres location for 2017... As u see one of the picture shown very much rusted bathroom...also not in pic still old school flusher & sink handles broken that it's a big waste of water!
My name is Anne & I hope there will be a solution though it's 26years after...
My email is [protected]@yahoo. I hope someone will get back to me...
I really want to escalate my concerns to your CEO/president ...I don't want to lose hope about your success in jcpenny's but def need much changes for the best!
Thank you!
Looking forward to your response...

On [protected] I had a hair appointment at the JC Penney Salon with an associate named Natalia. (store 0671). I had brought in a picture of the style I had wanted and instructed her I wanted a wave in my hair and a dye. She proceeded to do the perm, which was left in for 30 minutes. She never checked my hair to see how it was doing. Anyway, she started on the dye after the perm, which I told her I could wait 2 or 3 weeks to get, but she said it was ok to go ahead and do. As she was taking the rollers out of my hair, she kind of muttered I didn't think they would take so well. She had used white rods. Unsure as to what she meant, I figured that after all, she had said that when the color was put in it would soften the curls. It did not. I looked like Shirley temple. Anyway, she instructed me not to wash my hair for two days. Which I did. But by that time, my hair turned into a fro. I went in that following Wednesday to get a refund (on haircut and perm, color was fine), and the salon manager wasn't in. So the manager from the retail store came and took pictures and had me write my phone number and name down so the salon manager could call me. She also took pictures of my hair. I have heard from no one. This is very upsetting as I have been going to this salon for years. Anyway, I ended up having to go elsewhere and have them try to fix my hair as best possible. It was very badly burnt and chunks had broken off. I can get witnesses to that. Please refund the perm and cut to my credit card. I ended up having to pay someone else to try and fix my hair. The following is receipt information. date [protected]; name Paula Coleman; associate 0779; term 381; trans 3955; time 205; another assoc no 0131. Your prompt attention to resolving this will be greatly appreciated. My email is [protected]@earthlink.net. Thank you.

I needed to go make a payment, I had a couple questions about the warranty I had gotten on my watch. They paged her to come help me and the first thing she said was, "you know you can go to another register if you need to do a payment." I know I could of went to another register, but I had questions over my watch. Normally I'm greeted with a "Hello, how can I help you today." I have always been treated with kindness at JCP, but this completely took my by surprise. Then treated me like a infant by trying to get me to insert my card as a chip when it did not have a chip. I expected more from JCPenney employees.

These glasses were absolute garbage. Supposed to be Progressive lenses but I never could see well out of them. No way was this almost $400 worth of prescription glasses. They made me pay $10.00 on top of the Groupon and I think $10 pretty much covered the value of the glasses. I had them just 3 months when I was cleaning them and they broke in half in my hands. Never had a pair of glasses do this and actually the $29.99 Foster Grants that I ordered from Amazon were much better quality. Took them back to Penney and they said I could buy a warranty program for $25 then pay $25 deductible for a new pair. What a scam, I will never buy anything at Penney s again.