Menu
JC Penney Customer Service Phone, Email, Contacts

JC Penney
reviews & complaints

www.jcpenney.com
www.jcpenney.com

Learn how the rating is calculated

4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for JC Penney has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JC Penney. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JC Penney reviews & complaints 1396

Filter reviews by rating
5
6903 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest JC Penney reviews & complaints

ComplaintsBoard
B
2:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney tax free day scam at jcp

The tax free weekend was a scam at jcpenney. I shop the 183 and parmer location often and they had put away the quality latest styles for the weekend. There was a huge area of clothes in garment hanging bags closed off and the shoe selection was not what I see out on display on my frequent visits. The clothes that were out on display were pathetic as if they were mad clearance items. It was clear to me that this store went way out of their way to to put away selective quality merchandise during the tax free weekend. I will not shop this store again. I am hoping it was an isolated case of just this store. If I hear from others that that was the norm on tax free day this year around austin, I will no longer shop jcpenney. Jcpenny at 183 and parmer in austin texas was a complete waste of time!

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
heather007
, US
Feb 02, 2013 12:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

During the Holiday season 2012, JCP aka JC Penney run a "button" promotion. Any person could pick up a button at any JCP store and input a code on their website. In case of winning, a claim within 48 hours was required for a certificate/gift card to be emailed. The program ended on December 24, 2012.
Today, I received an email from JCP with a request to file 1099 Misc form for amount of $655, which is more than twice above the actual prize. They informed me that they needed to report that amount to IRS. Apparently, they are going to write off that bogus amount. However, there was a lot of invalid certificates and non-received ones after they had been claimed. I informed JCP about that issue back in December, they promised to get back to me, and I have never heard from them since (copies of my emails are still in my inbox). At stores, when presented a certificate, I was told it was already redeemed. The program didn`t run well, although I got some merchandise redeemed for those certificates. Bottom line-JCP claims a higher than actual amount of marketing money spent and received by an individual.

ComplaintsBoard
B
11:10 am EDT

JC Penney item never shipped horrible customer service

I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.

So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.

Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!

And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!

Read full review of JC Penney
Hide full review
ComplaintsBoard
N
4:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney very poor quality

I bought a pair of rimless glasses from the JC Penney optical store in Southridge Mall in the Milwaukee area. The lense has split at the point where the screw was inserted. I am very careful with my glasses and do not carry them around in a purse or put them in cases which are too small. I also have 4 pairs of glasses and only where the ones which split a couple of times a week. According the the JC Penney optical manager there is nothing they can do. I have had the glasses 15 months and the warranty expired after 12 months. I payed approx'ly $350 for these glasses. A good price is no good when the product only lasts 15 mo's with intermittent wear.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - age discrimination

So you start working for a company at an early age. They decide to offer benefits and those include pensions, and healthcare, etc. So as you get in your 50's you and your co-workers in this age group are obviously being targeted for layoffs, termination, and "reduction in workforce". You play by their rules for decade and all the sudden you’re worth...

Read full review of JC Penney and 7 comments
ComplaintsBoard
K
5:27 pm EDT

JC Penney poor quality eyeglass frames

I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.

Read full review of JC Penney
Hide full review
ComplaintsBoard
C
7:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney salon business pratices

I have worked for JCPenney for almost two years now. In that time I have gained a nice cliental and have one of the highest referral numbers in the district. Within the year we have been getting hammered with ridiculous numbers that they want us to reach. Our store has to have a 50% rebooking rate and a 50% retention. Where JCP fails is the rebooking. If I did a haircut and style on a client and then later "rebooked" them for a color and haircut JCPenney does NOT count that as a rebooking, and there for it looks like I didn't rebook my client. BUT if I rebook for the same thing, it counts. How is this even right? If it looks like a duck, walks like a duck and talks like a duck, then it's a duck. Therefor if I rebook a client, regardless of the service then it should be counted as a rebook. Most clients don't have a set schedule like I do. Their bosses make their schedules from week to week. Even the JCP associates who work out on the floor don't know what they will be working and can't rebook because of it, so how is a NON employee suppose to? Yes, we can ask them to rebook and if their schedule changes they can call and reschedule, but 9 times out of 10 the client forgets and becomes a no-show, thus taking up the appointment book. JCP does not seem to understand this. Mind you, I ask all my clients to rebook but a majority of them would rather call, because they don't know what they will be working and know themselves well enough that they will forget.

JCP has 3 levels of stylist: Designer, Senior Designer and Master. In order to move up one has to achieve a few things. First, the stylist's rebooking has to at the right percent for that district - we covered how ridiculous that is. Second, your productivity has to average a certain amount for that district. The way we figure that out is by taking the amount made in that fiscal month and dividing it by the number of hours worked. (EX: : $2, 500 / 100 hrs = $25 in productivity) Recently a girl in the salon was moved up from a Senior (she was hired as a senior, but others, and myself, have been told they have to be designers first) to a designer. But because of the hours she works (maybe 10 a week!) it all averages out. This person also reports off every other week. How is this fair? She has lost clients due to the hours she works (not convenient enough for her clients?) and have moved onto other stylist because of this. I have to work twice as hard and hammered about my rebooking in order to move up yet some girl who hardly works at all can get promoted?! Why should I have to jump through flaming hoops so I can get the credit that I deserve, while others to nothing? It's unfair and I can't help but feel discriminated against. Allowing one person to move up, who doesn't deserve nor has earned it and not allowing someone else who works hard to get there is not a fair way to treat your employees. I dont know who JCP hires to work the salon but a lot of us feel that the district managers from each salon do not know what they are doing and have no experience in the salon, or they would know these things.

Retention should be the number one priority over rebooking. Yes, rebooking us important (it's not like we don't want to make money) but retention should become first. If a stylist can't hold their own in salon and isn't retaining a cliental then yes there is a need to be worried and then there is a problem. In the past year and half at least 5 girls have left the salon I work at because of their poor salon business practices, only to be replaced by girls who are in school for other things, who plan to leave after they are done within the year or girls freshly out of school who need major help. The only reason I have not left Penney's is the pay. I like the commission rates and I usually make pretty good money. Also, if you have a bad week you still get paid an hourly wage if you don't make enough to hit commission. The girls I work with are really cool to be around and we get along pretty well. I just wish JCP Salon would get their act together and learn how a salon really works, stop putting blame on the associates and act like grown ups and see what they are doing wrong.

Read full review of JC Penney
Update by confused_
May 26, 2011 9:56 pm EDT

i could but it wouldn't matter

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney store manager abuse

in our store 2478 miami florida are store manager ken gonzalez does thing against jcpenny policy, he has hire people from seasonal to be supervisor and manager in our store, not posting the position on are associate board, also has used some store money for his benefits, going out we his friends, he fire the ASM and told the company was for sexual abuse, he has humiliate all his managers and supervisors, he make them work extra without help, he has threatened his managers so they can not say a word against him, all of us are in this bad situation, we don't care much about the hours the store give us some of the associates have 5 hours in the week. ah? do you think that is winning together? some people have more hours than others cuz store manager like or do not like them.the engagement manager always texting and doing bad schedules sometimes there is nobody opening in a department some others nobody close, the mayorie of us want to complian to mr.mims but are store manager don't let us is worse, he offer a supervisor to be an associate again just because she was pregnant, what store manager do that ?now that supervisor is in her maternity leave and he hire a new supervisor in her place does jcpenny do that for all the employees, womans cannot get pregnant in this company ah? does penny's family know what kind of managers are infront of there companies?

Read full review of JC Penney
Update by cony79
Apr 25, 2011 2:27 pm EDT

in our store 2478 miami florida are store manager ken gonzalez does thing against jcpenny policy, he has hire people from seasonal to be supervisor and manager in our store, not posting the position on are associate board, also has used some store money for his benefits, going out we his friends, he fire the ASM and told the company was for sexual abuse, he has humiliate all his managers and supervisors, he make them work extra without help, he has threatened his managers so they can not say a word against him, all of us are in this bad situation, we don't care much about the hours the store give us some of the associates have 5 hours in the week. ah? do you think that is winning together? some people have more hours than others cuz store manager like or do not like them.the engagement manager always texting and doing bad schedules sometimes there is nobody opening in a department some others nobody close, the mayorie of us want to complian to mr.mims but are store manager don't let us is worse, he offer a supervisor to be an associate again just because she was pregnant, what store manager do that ?now that supervisor is in her maternity leave and he hire a new supervisor in her place does jcpenny do that for all the employees, womans cannot get pregnant in this company ah? does penny's family know what kind of managers are infront of there companies?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:00 pm EDT

JC Penney bad experience

I had a hair straightening job done by JC Penny Dayton salon - master designer Sara Rose and I should say that I am thoroughly disappointed by the treatment that I have got.

I had already got a similar treatment done in India more than 8-9 months back and my hair had responded to it very well that I just loved it. Since it was a long time that I had done it, I thought of redoing it as I had started getting few waves in my hair and also lot of baby hair in the front which were frizzy.

I had a consultation with her before we started and I told her very specifically that I wanted to remove the waves and the frizzy hair in the front and I did not want to straighten the complete hair. I wanted it to be done on the crown and the front hair as I was fine with the rest of the hair being the way they were. She told me that all these issues would be fixed and Opti Smooth would work for my hair (I believe that I got the same treatment done in India too) and I got an appointment fixed to get it done. Since I was not straightening my complete hair, she gave me a 20% off from the regular fee of 85$.

On the day of appointment when I went to the salon, I saw that she has a different product with her and not Opti Smooth. She told me that it is very similar to opti smooth and works the same way. I had read a lot about the hair straightening treatments before I had been to the salon and in almost all the places, it talked about pre treatment, treatment and post treatment phases. During my appointment, Sara told me that this product is not harmful for the hair and does not require any pre treatment protection. So after washing my hair, she applied the product directly on my hair and kept it on my hair for 20 mins. During this time, she came and combed my hair some 2-3 times (This whole process was very diff from what I have read and the treatment that I have got from India but I thought that I should be trusting her and kept quiet). After this hair was washed and she blew dried my hair and set it and it looked perfect and I gave her a generous tip too.

I was supposed to be washing my hair only after 48 hours and when I did that after the said time, I had the biggest shock of my life. My hair after washing looked almost exactly the same way as it was before. It had the waves, frizzes etc.

I went and met this lady to check about this. She told me that the treatment has not gone well with my hair and she had no clue as to why that has happened! She gave me the justification that no treatment completely removes the frizzes and the waves and she followed the instructions as mentioned in the product! But after the previous treatment, my hair did not have any frizzes and waves after it was done. When I asked her what next can be done on my hair to fix it, she asked me to go for a carotene treatment which is another 80$ and she could give me 20% off on that!Already I have spent so much on my hair, I would not be going for that and more than that I don't trust her anymore! There is no guarantee that it would remove all the problems that I had with my hair!

Read full review of JC Penney
Hide full review
ComplaintsBoard
J
9:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney impossible to payoff

I have been paying on my JC Penney MasterCard now for 4-5 years and I owe more now than I did when I started. I have made no new purchases in about 4 years and back then I owed just under $2, 000 and now several years later i owe $2, 400! It's absolutely ridiculous and impossible to payoff! At this point, I've probably paid 10x the original balance so I'm thinking about just stopping to pay them all together! I won't feel guilty either because I've most certainly paid back what I owed! I even went as far as putting them on a debt management program to see if that would help but they refuse to work with DMP's. There is just no way to pay down your balance unless you pay it
Off completely and it's not fair to consumers. Also, on my monthly statement it says by just paying the minimum you should pay off your balance in about three years! Well, that's [censored] too because here I am going on my 4-5th years paying a little more than the minimum and I owe $600 more than what I started with!

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
2:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney theft

I was falsely accused of stealing from JCPenny. I was escorted to a "security area." The staff then rifled through my purse, and helped themselves to my belongings, claiming that they must also be stolen. They "confiscated" (stole) four wristlets from Coach's "Poppy" line that JC Pennys does not even carry. "A Pepper phone case, " "a Pinky wristlet, " a "violette" wristlet and a "Pink Tartan wristlet."

They made no secret or attempt to hide the theft of my belongings openly. I am seeking to take legal action for the theft of my personal belongings. (Which I have receipts for.)

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
1:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney check not accepted

I have tried to pay for purchases several times with this store via personal check both in the salon and in the store. Every time it is not accepted i then use mu debit/credit card which has my checking account information on the card and it goes through. I have tried calling the number they gave me to investigate why this happens with nothing but an automated services. I get NO explainaations as to why this happens. This is so time consuming for other customers that are waiting to check out behind me and it is embarassing to me. Why have a number to contact if it can't give you the reason why your check was not accepted?

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Angelfireandice
Springfield, US
Sep 02, 2014 1:26 pm EDT

Geeeeze. Use the card...the check reader are so old they don't even work anymore. Come into THIS century lady.

ComplaintsBoard
P
6:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney defective shoes

I purchased a pair of 75 dollar sketchers in January of this year. They have already started falling apart, so I went back to the store to see if I can get them exchanged for a manufacture defect considering I am still under the 90 day policy. I was told that since I wear my shoes everyday this is not a manufacture defect. They had a manager come down and say that they can’t do an exchange since I have worn them and they will be unable to resell them. I stated that this is a defect to her and same response as the associate. I guess you just can’t teach stupid.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney steve phillips

Steve Phillips the store manager is a big jerk and a bully! He treats his assoicates like trash and really does not care about them. He is NOT a people person. Steve only cares about the stupid survesy. his" leadership team" of dpt managers are Not much better especillay Cassie Oranato. Steven Daryl Phillips and Cassandra Marie Orananto both have the two biggest egos around. They both make the store a by a hostile work environment. They pick on people all the time.

Read full review of JC Penney and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
Tickie Kitty 14
Orangevale, US
May 03, 2011 10:54 pm EDT

I do not think this is the same Steve Phillips. He is a jerk. no I was not fired! It is not the same steve Phillips because he worked for Jc penney for over 30 years, and he did not paint any thing or improve the break room. so please keep oppions to your self unless you know him

J
J
Jefferey M
, US
Apr 02, 2011 1:48 am EDT

This is one of the BEST bosses I have ever had! Not only has he completely rennovated the store since the former store manager ran it into the ground, he alos gave us an employee "quiet area" so we can de-stress on our breaks, he made our breakroom fun and inviting with a new flat screen tv, bought us a new refrigerator, talks about our successes everyday, painted all of our offices the color we wanted and even helped me to improve my public speaking. My coworker also told me he worked with him to improve his communication skills with others to improve his sales results!

R
R
rickppp
East Brunswick, US
Mar 14, 2011 3:43 pm EDT

Steve Phillips was fired from his last job for exactly the same issues!

ComplaintsBoard
L
5:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney rude, disrespectful

Wanted to purchase Paul Mitchell Shampoo & Conditioner that was on sale & advertised in ad. When approaching register to purchase items, (Limit 4) I was told I could not purchase them, this woman accused me of buying them for a salon I work at... I had no idea what she meant, After I told her what are you talking about, she then accused me of buying them for someone else who works at this so called salon. I was confused, I couldn't believe what just happened, also before entering Salon I bought my son Levis jeans(you better believe i returned them) they lost me as a customer and a client(did i mention i get haircut here) I most definitely will be telling others to stay away from this RUDE establishment. I will never enter another JC Penneys again... I can buy the same Shampoo & Conditioner at ULTA and get haircuts there, may be a few more dollars but it beats being discriminated.

Read full review of JC Penney
Hide full review
ComplaintsBoard
S
3:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney poor customer service

I visited the JCP Salon in Billings, Montana to purchase a bottle of conditioner. After returning home I discovered I was given shampoo by mistake. I returned to the store the next day to exchange the product for the correct item. The person who waited on me was discourteous and took a long time to complete the transaction. She insisted I return the shampoo and then make another transaction to purchase the conditoner instead of making a simple exchange in one transaction. I conceded to the return, but chose not to wait even longer for her to ring up the conditoner. As I left the salon I asked her for her name. She gave it to me and then pointed her finger and said that I had better not say anything about her to the manager. I had not intended to speak to a manager. I asked for her name so that I could complete the JCP online survey on the service she gave me. At this point I asked for a manager to meet me at the catalog dept. While I was waiting for the manager, the same employee walked from the salon to where I was standing in the catalog dept and began yelling at me. I remained quiet while waiting for the manager. When the manager finally got there she allowed the employee to make further unnecessary comments before the employee took herself back to her post. The manager made no attempt to stop the ridiculous behavior. I expressed my concern with the threats and intimidation presented by the employee and left the store. After each transaction, the JCP employee is required to tell the customer to go online and give feedback. However, it seems to me that the only feedback they are interested in is when the customer has a positive experience, which shows a good rating. It defeats the purpose of productive feedback if the JCP employee can threaten a customer to not report abuse.

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
Oleschoolhouse
Bluefield, US
Mar 03, 2011 9:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

JCPenney has become the worst place to shop, and catalog/online ordering is nothing less than a waste of time. Very few items are stocked. We may check out with a notice that all items are available, but then we most often we either receive emails stating that the items are no longer available or they just arbitarily cancel the orders without even telling us. Surprise ... when we check our order status items or orders just say "cancelled." Who knows why. And they have even been known to just delete entire orders from their system so we are unable to access them online to logon and check the status through the JCP online system. When we are lucky enough to receive orders, the merchandsise is of shotty quality or misfilled.

Yes, JCP is now notorious for poor customer service. The associates no longer sign the emails that they send to customers, and don't expect them to spend much time researching an inquiry or trying to make you happy. It is clear that the associates simply don't care and their position is just a job for them. I will say that my home is full of JCP merchandise, as we have been shopping there for 30 years. However, we very seldom shop there now because the entire ordering process just turns out to be a waste of time. And when they don't offer free shipping and free returns ... well, you are well advised to pass and order elsewhere.

ComplaintsBoard
M
11:44 pm EST

JC Penney fraud

I too had a similar experience as other posters...JCPenney sold/provided my information to SB*Family Fun Rewards and I have been charged anywhere from $9.95 to $29.95/month for several months. Do not bother to contact them directly as they are VERY negligent in removing your credit card information from their database, rather contact your credit card company and report the fraudulant charges (my charges totaled $110.00) I never gave JCPenney permission to sign me up for the program, nor did I ever authorize ANY of these charges...they have lost my business forever and I have purchased several pieces of furniture from them, but this headache was too much to deal with!

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
K
K
kermi gagne
, US
May 09, 2016 6:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my card was hacked capitol one card -for 283---im not never going into jc penney in fact i have a lawyer appoint this area code 29407 --where i was hacked hope your happy

ComplaintsBoard
M
5:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney jc penney is a credit card scammer

This all took place in about a one year period. Never do any business with jp penney. I am a single guy with only one jc penney credit card that I keep in my wallet. I did not use the card for months. I paid the card in full. I then called them to cancel the card. They almost begged me to keep the card. So I kept the card. Then a mysterous charge of $88.50 (I dont know the exact change amount) appeared on my card. I called them and they told me it would be removed. Two months later, I called again they said they are sorry and would fix it. Another month, they did nothing. They keep charging me fines and fees. Finally after several calls, I talk to a supervisor. The supervisor tells me that she is very sorry and she will make sure that this is cleared up as soon as possible. Two weeks later I get a letter from a collection agency for $229.80. I called them and they said the jc penney account is closed now I have 2 options; 1) pay the full amount and remove the negative from my credit score 2) pay $25 less and still have a negative on my credit score. I paid the amount in full over the phone. The collection agency guy told me that he gets tons of calls about jc penney and he hears the exact same story as mine. How many billions of dollars is jc penney scamming from the public with their credit card fraud. There is no way to fight a $30 billion dollar company that is doing credit card scamming.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
2:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney its about identity theft

I was a victim of identity theft, by an employee of a Rite-Aid store; where I had used my JC Penney card. This was a couple years ago. This woman also did the same to twenty six other people. I was the only one to make a police report. We finally went to court, and she has to repay so much money. However, during the course of speaking before the Judge, I learned from the officer who took my report; that because of my police report, he was able to stop an additional $45, 000 worth of merchandise from being delivered to her. They did take off the charges from my statement like the next day. However, once in a while someone will bring it up; and I always get asked how Penneys thanked me, for saving them the extra money. They did not. Not, in any way. I really do not think about it so much, until I get asked about it. Then, it really does bug me that I was never thanked. Some people think that Penneys cleared my account, or, sent me a gift card. NOT ! Not even just a simple thank you. I just had to get this off my chest.

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Taylorh2
Aurora, US
Mar 17, 2013 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

How can you use a JCP card at a Rite-Aid store ?

ComplaintsBoard
F
10:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney defective lenses

Purchased new glasses, the lenses after cleaning with the provided eye cloth became blurred as if oil or something on them, more I cleaned the more they looked like some thing had smeared, the coating, ? I was told that it was my fault for using the provided cloth, Needless to say I had to pay for the new lenses-- Not my fault..

Read full review of JC Penney and 1 comment
Hide full review
1 comment
Add a comment
P
P
playpiano89
, US
Jan 27, 2011 11:24 pm EST

You're never supposed to clean your lenses with a DRY cloth. Here is a link on how to clean your eyewear.
http://www.ehow.com/how_12526_clean-eyeglasses.html

I do not work for JCP optical, nor am I familiar with the lens brands they use, but I do work with an optometrist doctor's office. I would urge you to do proper research on how to care for your lenses, instead of accusing a place who knows much more about eyeglasses than you do of giving you defective lenses.

ComplaintsBoard
F
2:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney scam charges appearing on jcpenney credit card

After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. To remove the last charge, call Perfect Home Select at [protected]. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. http://www.stonebridgebenefit.com/JCPenney-Perfect-Home-Select.aspx The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America's most trusted brands has decided to associate with a complete scam that defrauds consumers. Even if I had enrolled, this membership purports to send both an email and US mail information packet to subscribers. I received no information from this company - just three months worth of bills. Here is the wording from the Perfect Home Select website: Stonebridge Benefit Services, Inc. is authorized by J. C. Penney Corporation, Inc. to market approved products to customers of JCPenney.
Perfect Home Select is provided by Stonebridge Benefit Services, Inc., Administrative Office: 2700 West Plano Parkway, Plano, TX, [protected].

It would be hard to deny that they are strongly associated with JCPenney. Very sad.

Read full review of JC Penney and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
Consumer Affairs
Plano, US
Jul 22, 2014 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

At Stonebridge Benefit Services nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075

O
O
okiendn
Montgomery Village, US
Jul 12, 2014 10:49 am EDT

I have always carried a high balance, until I finally paid it off then I realized the $9.95 fee kept appearing on my balance. I knew I hadn't purchased anything so I called to inquire about this fee and found they have been charging me since 2010 for something I have never signed up for nor agreed to, let alone approved. They did credit my account for $59.70 and $29.85 but my balance is at zero. I am going to request they credit my bank account back but will go further to report this to the BBB. I have a very good credit standing with JCP but am not sure I want to continue to do business with them. They're not doing very well next to Macy's and other competition, so this may be a desperate move to stay afloat. I grew up on JCPenny's, it's sad to see where present day management has taken this company.

J
J
jpeeples
Gardendale, US
Jun 26, 2011 2:39 pm EDT

JC Penney scammed my elderly mother for years with the Family Fun Pack, Fraudelent Life Insurance and other unauthorized charges to her credit card. She was unable to shop due to failing health so she ordered Christmas gifts for her grandchildren and great grandchildren from the catalog. She had been a loyal customer for years and did not realize what was happening to her. They kept on piling up fees, interest and insurance premiums until her ballance was over $7, 000.00. I didn't know about this until after her death in August 2010. I am sure the worry and stress shortened her life.
Another scam JC Penney tried on me was when I paid my bill online, someone would call and say that my payment had not been received and my bill would reflect a late fee. When I pointed out that I knew this was a scam, they left me alone. I will never do business with Penney again.

L
L
LizSig
McLean, US
Apr 07, 2011 12:13 am EDT

This is an unbelievable scam. Write to JC Penney and complain. More people need to know about this.

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

JC Penney contacts

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.