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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:23 am EDT

JC Penney jc penny.com

I ordered a maxi dress a few weeks ago and are still waiting for it when I finally after 3 x 2 of which I waited over an hour to get through and just gave up today I finally got an answer. It was out of stock and was shipped back for whatever reason the girl told me it was shipped back that it was returned. She couldn't order it again and I had no idea and kept on waiting for this special dress. I'm a regular JCPenney customer and was very disappointed in the service and the way that it was handled so poorly.

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10:42 pm EDT

JC Penney false advertising

I was online earlier and it said that there is a shirt that was in the store and when I got to the door they said no we never carried it and I told him it said it was in store and the cashier was rude gave me an attitude and had me wait 10 minutes for him to help another customer before finishing my question about a product. And he never ever helped.

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4:46 pm EDT
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JC Penney salon

I came to a 4 o'clock appointment at the Jc Penney salon in Springfield, MO. Today, 7-28-17 and was told by Brittany that my appointment was not scheduled until tomorrow. I explained that I was certain the appointment was for today, and that when the appointment was made, the young lady I spoke to even confirmed the appointment saying, "This is Ashley, you'll be with me" I was told that Lauren had made the appointment and that I had never spoken to Ashley, when I am absolutely certain that I had spoken to her, I remember having called just the previous day. When I stated the above to Brittany, there were several customers gathering and Brittany stated she would get the manager when I asked to speak to one. At this point, several other customers were serviced and then finally a woman named Ivy, who identified herself as the store manager approached me. Until then, I stood, trying to get out of the way of the other customers. When I spoke to Ivy she was immediately rude to me and explained that in an hour and 10 minutes I could be helped. I work 60 hour weeks, on the night shift, and I had driven to the salon from across town already, on my only day off this week, so finally I agreed to wait. During my interaction with Ivy, I was never rude to her, nor did I ever raise my voice. Ivy became very rude, loud, and condescending with me, and stated several times that Ashley never could have made the appointment. I have ABSOLUTELY no reason to lie! Finally, I asked Ivy who her supervisor was, and at that time she became biligerant with me, because very loud, condescending, and stated, "there is no one else to speak to. I am the Mecca of this salon, and all things J.C. Penney salon." Then, in front of everyone gathered there, she told me, "you know what? We're no longer going to help you today." Mind you, several people were gathered and I was humiliated at this point. I even quietly told Ivy that I was getting embarrassed by the entire interaction and she became louder and even more condescending. My hair is uneven from the last time it got cut here and I have been walking around like this for about 6 weeks, and made the appointment only to have the person who made the appointment make a mistake, then I was HUMILIATED in front of everyone in the store when I brought up the fact that there was a mistake. When I asked Ivy for a number to call to complain she stated to me, "I guess I'll look it up for you but when you call, it's just going to come right back to me anyway, but whatever!" She then googled a number and provided it to me. I have never been treated this way in a store. I need to speak to someone who can handle this situation. My number is [protected]

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4:13 pm EDT
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JC Penney stafford mens briefs

I have purchased a lot of clothes from Penny's for at least 30 years. The Stafford brand shirts and slacks are top quality however the Stafford men's briefs are, for me, the worst I have ever worn. They ride up and cause circulation problems. The Town Craft on the other hand are the best I have ever worn. However they do not last forever and the ones I have left are about worn out.

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12:26 pm EDT

JC Penney couch

First I waited 1 hour to speak to a representative on the phone. I ordered a couch for my son 7/05/17. Approximately get it by the 28th. In the mean time my sons girl friend broke up with him and turned off his phone and he had to get a new phone number. I called this passed Tuesday and the guy said that the couch was was ready for delivery and he would give them the new number and they would call him. I talked with him today and he has not received any calls. So I called you back, after an hour of waiting and ticked off, she checks into to what the problem is and she proceeds to tell me that they are going to call him at the end of next week for delivery! Now the problem is, he works and if they are in the area once in a blue moon and they call him the day before he won't be able to get off work, two why in the world do you have a company that will have his couch for two weeks and cannot deliver it and even make a courtesy call! If and when he gets this couch, if there is one scratch on it you will get it back, he will not sight for it. I remember when JC Penny's was a great store and they took pride in their merchandise, shame on you for not taking care of your consumers, if you didn't have us you wouldn't have a job!

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12:15 pm EDT
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JC Penney online services and customer service

I ordered a pair of pants online to be same day pick up. The only store with the pants I needed (white jeans) was Albany. The stores closer to me said not available. I live over an hour from there. I ordered at 4pm on Thursday. I went to go get them at 1030am Friday. They had no information on my order. Around noon they automatically cancel my order. I only drove out there because I needed the pants. When I called to complain about the online services and keeping the online services up to date I was spoken to with disrespect front your customer services employee and hung up on. My wait to even get to an employre was over 45 minutes. I do shop often at jcpennys. This makes me not want to continue my business there.

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3:41 am EDT

JC Penney customer service

I placed on order on your website on 07/20/2017 and it said I would have in 4-7 business days. When I called the customer service number I spoke with a customer service rep that was so rude. When I asked when my package would be at the store she advised she didn't know. I told her that I was told it would be there in 4-7 business days and that would be 7 business days on Monday. She then told me that is not the day it would be there. I then asked her when it would be there. She was so very rude to me, This is not the first time JCPenney's customer service was rude to me. You all treat your customer's so horrible. I think you all need to think about why your stores are not doing so well, maybe it might be the treatment your customer receives. If I am told my package will be there in 4*7 business days I expect it to be there by then. I spend my hard earned money on a product and I expect you all to do what you say your going to do. I have told my friends and family in which many of them state they have received the same treatment from you all. If you can't treat your customer's good then you should not be in business.

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2:39 pm EDT
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JC Penney jcpenney.com

Today, July 27, 2017 I phoned JCPenney Customer Service after placing an online order. I called within 15 minutes of placing the order.

When the confirmation came I realized a discount that I was sent via email today was not applied. I am not sure why it did not go through when I place the order.

I looked online to cancel the order and I would redo it but there is no way to cancel online. You have to call the call center which the phone number is listed in the confirmation.

I called the JCPenney Customer Service line [protected] and was on hold for 38:33 seconds before the first CSR came on the line. I got the Milwaukee call center. I explained I had placed the order earlier and wanted to cancel because my discount did not go through. The lady tells me that (1) she can do nothing about cancelling an order once it is placed. She tells me that she can not do anything in the system with cancelling an order. (2) She can not apply any discounts once the order is placed.

I asked if I could have a Supervisor. She comes on the line after holding another 10 minutes - Monica was her name in the Milwaukee call center. She tells me the same thing. She can do nothing to help me. I explained that I had been on hold for 38 minutes before ANYONE came on the line. She said, "Sorry, we are very busy.". And that's it. She offered no help whatsoever. She told me that I would have to go to the store and return the items if I do not want them. She said I could take the discount I received via email but by that time the expiration would have past.

If I go by the CS I have received thus far, forget the store doing anything for me.

What a waste of time to even try calling them!

Very poor Customer Service today!

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Update by KLL04
Jul 27, 2017 3:20 pm EDT

A call center should never have customers on hold an hour. Especially when they do not do anything for the customer. What planet are you from? Obviously you have time to waste and no life.

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12:33 pm EDT

JC Penney [protected]

I ordered a queen bed set with mattress and box spring on 2nd june. The item description didn't indicate that box spring will be a single piece. The delivery guys delivered the set on 7th july evening. They installed the bed without noticing that our stairs are not wide enough to transfer single piece box spring. They thus left the box spring and mattress at my doorway and asked me to contact customer service for sending the 2-piece box spring.
When I called the customer service, I was told that single-piece box spring can't be replaced. So I asked them I do not want this bed set as I cant use it without right sized box spring. I was told that someone from furniture dept will contact me in 2-3 business day. When even after 10 business days I didn't get the call, I called the customer service again and i was told the same thing that someone will contact me to return the bed set. But again it has been 5 no body has called yet. I am extremely frustrated with this unprofessional experience. I was not expecting this unprofessional service from a giant merchant like J C Penney. I am highly disappointed and still waiting to hear from them.

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1:51 am EDT
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JC Penney order# [protected]

To Whom It May Concern:
Please ref to order#[protected]

On 7/16/17 I placed an order for some shoes & a womans body briefer, these items were scheduled to arrive on 7/21/17 however, I never received them, to this day don't know what happened to them. It took me 3 days to
reach someone in JCP customer svc to let them know that I did not receive my items, each time I called I had to wait on line over 40mins! Finally on 3rd day I reached a JCP representive(after waiting again over 40mins..) I proceeded to explain to JCP rep that I had not received my items as scheduled(& I really needed them to be delivered as scheduled per a personal time sensitive event), yet the rep was not very helpful & was seemingly uncaring until I asked to speak to a manager she(JCP rep), then put me on hold for yet another long wait time and finally came back to inform me her manager said JCP would send me out a new/reorder with free premium shipping.. I did indeed finally receive the new(reorder) on this past Wed(yesterday) 7/26/17. Nonetheless, at this juncture I am yet not at all happy about what happened. I have been a long time, faithful customer of JCP over 10yrs, with a JCP Gold Master Card and I honestly feel that I should have been treated better as well as given some sort of actual compensation personally(besides "premium shipping" for a reorder due to JCP initial error.. Rush shipping should have kindly been a "given" to say the least..! Thus I did not view that as any compensation..), a gift card, courtesy credit, coupon for $ off, or similar was more of what I expected and further what I feel would have been most appropriate at the very least for all of my inconvenience.

I kindly ask that you please look into this matter per all I have detailed here, as I am again yet not happy at all as a loyal JCP customer; I truly do not feel like I was not given the expected kind & professional customer service I(& all) deserve; Most especially from such a well known large, national brand as JCP.

I hope to kindly hear back from someone soon. Thanks so much for your prompt attention to this matter.

Sincerely,
Ida Ellis
[protected]@gmail.com
[protected]

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1:17 am EDT

JC Penney jc penney is charging me a mark up cost after I had already placed an order.

I placed an order for cafe shutters late May/early June 2017. The cost for the shutters went up after I had placed the order. Because I changed the color of the shutters after the order was placed, JC Penny is charging me the new higher cost. The JC Penny Project Supervisor ignored compelling requests from the Decorator/Sales Associate to honor the original quoted price of the item.
I paid for the product because I really needed to have the order processed and installed as soon as possible.
To resolve this issue, JC Penny should refund the difference between the old price of the shutters and the new price.

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7:10 pm EDT
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JC Penney customer service

I am staying in utah for a few months helping my sister. I am a visitor a black female. I was at one of your stores in utah a mall called valley fair. I was trying to shop for my nieces and nephews when I notice someone following me. Then I walked around a little more to male sure I wasn't paranoid. But yes someone maybe loss prevention followed me the whole time like I am a thief. I have never even been in this mall not from this state. I feel like I was being profiled because I was a black female also I felt discriminated against. I have been into jcpennys in other states. I did not purchase my clothing items and will never spend my black money in another jcpennys store as long as I breathe. If this is the way your security runs it's store. That is very sad an disgraceful. This country is ugly right now and full of hate. You should not profile because someone looks a certain way. I have a high paying job and I work for the federal government and disgusted and almost sadden by what just happened to me. This has never happened to me... I am not a thief...

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Update by Cameo Perry
Jul 25, 2017 7:25 pm EDT

I am visiting utah to help my sister while she is ill. I was in jcpennys. Shopping for my niece and nephew. While shopping I noticed someone following me. So I kept looking at clothing to make sure I wasn't being paranoid. I am a black female. I feel like I was profiled and discriminated because of race and maybe the way I dress. I have never been into this jcpennys location as I stated I am visiting. I did not purchase my items and will never step foot in jcpennys as long as I breathe. I have never been treated or felt like this in my life. If this is how security treats people of color in this state they should be ashamed. My sister is very ill and then to be followed. I am not a thief. I have a high paying job with the federal government. Have never stole or got a speeding ticket in my life. I am so distraught and shaken up i cant even drive. I will never spend my hard earned money at jcpennys again

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1:50 pm EDT
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JC Penney customer service - online order

I placed an order on 7/1 for several items to be delivered [protected]). All but one was shipped and received by 7/8. The final item showed the tracking details as ready to be picked up (1Z8801520359664200).
I called customer service on Wed 7/19 and spoke with someone who assured me they would check and I would receive a status update within 72 hours.
I never heard from anyone (no call, email, text, etc) so called again today and was told my account should be credited in about 3 days for the $105. This item has already showed up on my bill although it was never shipped.
The operator I spoke with (Kim) was not helpful. I was on hold for about 15 minutes before she picked up and she was chewing something through most of the call. I felt like I was really putting her out to have her check on my order. I am a dedicated JCPenney shopper but have really been frustrated with the lack of communication and follow through.

Jackie

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6:24 pm EDT
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JC Penney jcpenney gift registry

I have had multiple family members and friends contacting me today asking why my JCPenney Registry is not working. When I try to log into my account to view my registry, my screen either freezes or shows 0 items in my registry. My wedding is in 5 days on July 29th and this is very inconvenient. I called JCPenney customer service and they told me they had received numerous calls with complaints similar to mine. However, the customer service specialist was not able to give me any information about how long it would take for the registry to be up and running again or whether there would be any data lost. It would have been nice to get a notification about when this was going to happen ahead of time. I plan to cancel my Registry as soon as the system is up and running again and will be telling my friends not to use JCPenney Gift Registry in the future.

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6:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney mattress purchased, never delivered, but charged on credit card

The mattress was purchased on 7/1/2017 at the JCPenney store in Colorado Springs, CO. Order number: [protected]. Customer: Linda Nonnast. We have the receipt. The mattress was never delivered and apparently cancelled by someone, but appeared on Linda's JC Penney charge card. Linda has spent 11+ hours on the phone with store employees and customer service trying to resolve this, either to finally receive the mattress or remove the charge. Store employees tried to tell her it is her fault, saying that she either wrote down the wrong zip code or cancelled the order. In all instances they said that there was nothing they could do and no one offered to help her try to resolve it. Customer service wasn't much better, saying that there was no way she could have cancelled the order, and there was nothing they could do. A call to the credit card company customer service resulted in the threat that if she doesn't make the payment, she will get bad credit.

What really disturbs me is that nobody at the store or customer service seems interested in helping her resolve this, only to come up with an excuse that claims she is responsible for the whole mixup. It would have been nice to hear "yes, there's been a mistake and we'll take care of it". Instead, store employees told her that she may, or may not, ever get the mattress, and there's nothing they can do about it.

If I sound angry, I appologize, but she should never have been put through this. 11 hours on the phone listening to people make excuses with no offer of help is too much!

Attached are the original receipt and the credit card statement.

Joseph Nonnast (husband of Linda Nonnast)
[protected]@q.com

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Resolved

A store employee helped resolve this issue by cancelling the order and removing the charge.

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6:05 pm EDT

JC Penney customer service in diamond department at the rockaway store nj

I was shopping for the diamond jewelry on Sunday afternoon. A lovely lady named Mary Ellen was helping us. There was another employee there named Steven. He was watching our every move to a point where it made us very uncomfortable. My family and I were talking to each other in our native language. He then made a comment "I guess we need to get a sign that says 'English only'". This Jc penny trip was very disturbing and uncomfortable due to that employee.

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Update by Merium 405
Jul 24, 2017 10:58 pm EDT

Why would I make this up

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Anita Bawnghit
, US
Jul 24, 2017 7:02 pm EDT

Yeah sure

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Author of the review
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Merium 405
, US
Jul 24, 2017 10:59 pm EDT

Why would I make this up!

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3:51 pm EDT

JC Penney power uplift recliner

I purchased a chocolate Power Lift Recliner In August 2016. I used my JCPenney charge card to which you have a record. The chair started moving on its own without the hand control. The hand control got hot and started to melt the plastic. The battery backup box started to heat up. I contacted the JCPenney in West Mifflin, PA they told me they would have a technician come to our home in 2-3 days. We waited 2 weeks and no one contacted me. I called a second phone call [protected] and talked to Ashlynn. She could not get hold of the technician and she sent him an email. Please get address this problem as we a chair that cannot be used and it isn't even a year old yet.

Thank you,

Carol Dixon
[protected]

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1:59 pm EDT

JC Penney photo

I scheduled my daughter to have pictures taken a week in advanced at the Stone Crest Mall location. When I arrived at the picture place the rep said that I had to come back or reschedule because the cameras were dead. so I decided to come back at the next available time which was several hours later. What upset me is that they sent an email and called several times to confirm the time slot and for them to wait for me to arrive to say that I had to wait hours or reschedule because the camera was dead was messed up. I had to take off of work for those pictures. Not only that I asked for a discount on my pictures. I got the largest package available and they said that I would get a discount because of I had to take a different slot and they were aware that it was horrible for business and inconveniencing. However when it was time to pay I asked the rep if the discount was applied for the inconvenience and she told me that it was however it was not applied. I called and filed a complaint months ago with jcpenny asking for someone to get into contact with me because it was very unprofessional how I was treated and heard from no one. I am and will NEVER take pictures with any picture service at jcpenny again! I honestly want my money back because this is ridiculous.

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12:24 am EDT

JC Penney online ordering and customer care

Ugh! I'm going to urge everyone to never order from JC Penny! I was using the app as I had done many times before (It now has a new update) and I placed an order by accident with the wrong address and without my 30% discount. I immediately called customer care to cancel waited 30 min only to be told they can't cancel orders. I asked for a supervisor and was "disconnected". I called again waited about 30 min (during this second call i placed the corrected order but got no confirmation) when I finally reached a rep I was told to let it ship and call with the tracking number to have it routed to my new address then I can return the order. I agreed and asked them to check on the order I just placed while holding to which they advised I had no order placed. So I placed the correct order again and I got my immediate confirmation. I called the next day with my tracking number and am told oops it's being handed off to the post office and therefore the address can't be changed. Now I'm furious I'm at over an hour and a half in 2 days with customer care and I've done what they asked and have gotten nowhere. I again asked for a supervisor and was "disconnected" so I call back wait 20 min and ask for a supervisor immediately and am finally connected to one. He says he will refund me for the order and all is well. I go to check my bank for a refund and I have not yet been refunded (not unusual because timelines for refunds differ) but I also been charged 2 more times for the orders I placed while holding for care. Turns out the one I did not get confirmation for did go through and so did the one I placed in place of the order they said did not exist. I'm dreading calling them again but I have no need for this second order and it is site to store going to a relative who has neither the means nor time to aid me in resolving the issue. This is the worst customer service experience I've ever had and I'd highly encourage people to refrain from using this app until this company can appropriately handle issues.

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11:46 pm EDT

JC Penney rachal nadine morse

Rachal Morse is a manager in the salon in Bakersfield, Ca, she has been having an affair with another employee who is married and got him to leave his wife and kids. They were secretly seeing each other behind the wife's back and lieing saying they were friends... he is currently living with her now after wife found out. Is there a policy against relationships with other employees, especially married ones?

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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