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JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:26 pm EDT
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JC Penney service

I am a loyal JCP customer and have never lodged a complaint before . I have been very satisfied with my shopping experience at JCP in Wayne, N.J. Today, however was very different. I returned an item purchased by my daughter on-line for her. The sales clerk did not know how to do it and needed assistance. That took longer than usual but he tried and was courteous. I then did a little shopping for myself. I was waiting at the cash register for my turn an older gentlemen was trying to make a purchase and wanted to use a coupon from his phone. He was not sure how to do it and asked the cashier to help, but she wouldn't. I gave him my phone with the coupon ready to go. Now it was my turn to check out . The young lady started to ring me up, but a shirt i had picked up for my husband did not have a price tag on it. She went to get another one. Then one of the blouses I wanted to purchase did not have a tag on it either. I told her it was the last one left of that style, but they had one more in a different color. She told me to go get it. I did. When I returned she was ringing up another customer and I had to wait. Then a young man came over to finish ringing me up. He did not want to use the shirt I had brought back because the pattern was different. He said he would look it up on the computer. I said O.K. He looked it up said it was 12 $ I said fine. He did not write the number down though to put on other computer where the other cashier had stated, so he did it again. Now he was having trouble and a different cashier came to help him. Then they were confused as to what was already rung up and decided to start over with the entire purchase. This meant he had to look up the shirt again for the #. Then a bathing suit top did not have a tag on it, so the original cashier tried to look it up on the computer but could not find it, so the second cashier tried to look it up as well. He could not find it . The third cashier sent the first cashier to go on the floor because I told them there was another one on the floor. She came back five minutes later and said there were none. I knew their was because I had saw it when I was shopping. So they rang me up without the swim top. I went back and retrieved the other one, the JCP " professional " said it wasn't there a minute ago. I said it was in the same spot as it was when I was shopping. I got back to the register and was finally rang up. I asked for a pen and their names and I had to ask 3x . When I asked for their names the first cashier said she did not know the second cashiers name . Finally The third cashier gave all their names . I have never been so frustrated and poorly treated at JCP before. If you think this note is long, you have no idea how long it took me to check out ! Over a half hour. The Names of the people who did not help me and were incompetent and poor at customer service were Ebony, Andrea and Tyrone. Your consideration for my loyalty and good shopping record would be greatly appreciated. This occurred at 6/29 at 5:45 to 6 :30. I would like a discount on my next shopping purchase.Thank you
Gail Pierone Cecere

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1:15 pm EDT

JC Penney gold chain

I purchased a gold chain with a gold cross for my son for Christmas 2016 and paid $750. Because he is in middle school I didn't let him wear it daily so he wore it between Christmas and New Years, then again for Easter at the end of March 2017. The chain broke within three days and when I took it back to JC Penney (Coral Springs, FL) the associate said it's been over 45 days, nothing she can do. I paid another jeweler $35 for repair and put it in the jewelry box until last week when we went on vacation. Today, June 29 2017, the chain broke again, in a different spot, and this time he lost the cross attached to it. I called customer service, was on hold for 32 minutes and had to hang up.
I would like to know if JCP stands behind their products and also what are my options at this point (six months after the purchase), considering that had I let my son wore the necklace every day, it would've broke at least twice in the 45 day return period.

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3:58 pm EDT

JC Penney overdue refund due me

Still waiting for refund of $35.86 due me for an internet order for jacket placed on 4/22/2017. Jacket was to be delivered to local store for pick up and was never received by the store and was subsequently cancelled of 5/8/2017. I was told by store personal at 5/8/2017 I would receive my refund within 30 days. Never received refund. Called customer service several time to no avail (placed on hold each time for well over 10 minutes). Returned to local store on 6/15/17 - they could not "really" help me - store personal placed phone call on my behalf and said I would received a return phone call in a day or two. No phone call. Tried calling customer service several more times - same result. Sent email to customer service on 6/20/17. Received email from customer service on 6/28/17 - as much as they would like to help me - they can't. Suggested I return to local store.

OMG

Will be returning to local store tomorrow. FURIOUS

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3:44 pm EDT

JC Penney my wedding ring

The day after I got my ring resized it started irritating my skin a lot, then the band cracked and a diamond fell out. Got it fixed the next day the crack was back and you can tell the diamond was poorly put it you can tell exactly what one it was. Spent a lot of money on it and it looks like [censor] excuse my language but it does! And it's fake it irritates my finger it did not do that before I got it resized. Most people love showing off their rings well I hide mine

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10:49 pm EDT
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JC Penney unethical behaviour

To whom this may concern, I am writing to let someone know about what is going on in the JCP stores, I have always known as the customer comes first because without us customers their would not be any business. I have been shopping at JCP for years and I was always satisfied with the products that I purchased the store manager at the time was Joe and he was a wonderful man and always made sure whatever I needed it was ordered and I was a satisfied customer. Well I found out that he had gotten ill and had to leave Roswell, New Mexico and I was deeply saddened the point that I am getting at is the employees are very rude they never offer to help sometimes I would hear the employees talking about their personal lives, now if I need help looking for something special for a dinner party or a birthday all the employees that I ask even the store manager melissa loose I believe is her name would just point to a fixture without helping. There was a time I went to shop and I was accused of shoplifting the employees were all looking at me and the lady pointed her finger at me and said that person is her and I have her Facebook picture, It was my mother's birthday and I wanted her to pick out a few sets of clothing and when I was rudely pointed at and accused of stealing my mother only bought 1 blouse when she had 3 outfits and shoes my mother was upset so was I we paid for what we needed which was 3 items and left. I have a JCP credit card account and I want it closed I will no longer shop in this store again here is Roswell NM management should be more professional instead of talking about her personal life and laughing really loud at the jewelry counter.

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7:31 pm EDT
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JC Penney jcp salon

I went to jcp salon at the kennewick wa location. I called the day before to make an appointment and I specifically asked for a designer or sr designer. I was a new customer and wanted to take advantage of the 15 percent off any salon service coupon. The front desk lady told me she would put me with a designer or sr designer and that it would vary from 65 dollars to 100. I got to my appointment and the stylist had a very thick accent and I heard her say it was going to cost 95 dollars. I said that was ok she offered a haircut for an additional 45 dollars I said no all I have on me is 105 and she didn't say anything. The stylist was great and my hair looked great and once the appointment was over I was going to pay I saw the total was 195. I was horrified I asked them if I could use the coupon they said I couldn't use it for a master stylist and I told them I asked for a designer or sr and they ignored me. I told Regis that I didn't want a master and if I would have known it was going to be that much I wouldn't have gone. And that i didnt want a master cause i wanted to use the coupon. I got ignored. I only had 105 on me so i had to leave and grab 90 dollars from my savings which was all I had in my savings . I am very furious this was a terrible first time experience and I think I should get a 90 dollar refund. At least for what I was forced to pay. The lack of communication with the front desk office to me was terrible and nobody seemed to care that they messed up. I shop here for everything clothes, glasses, photos this is the 1st time I used the salon and the service was terrible!

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6:06 pm EDT
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JC Penney nike shoes

To whom it may concern. I purchased my son a pair of Nike shoes on 1/27/16 and he hasn't really wore the shoes that much and they are coming apart at the top of the shoe. As much as we pay for this shoes they should not come apart. This is very upsetting when you buy a product and the quality in them doesn't seem to last very dissatisfied customer.

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3:06 pm EDT
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JC Penney customer service

I phone Jcpenney today concerning my bill that they said was late. Which was May. I made two payments in one months which was May and June, and was still charge a late fee. I have never missed a payment, always paid on time and have been loyal customer. I spoke to a supervisor by the name of Angela who did nothing, but wasted my time kept apologizing and did nothing to help me.

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11:47 pm EDT

JC Penney online shopping "my bag" and "saved items" disappearing while attempting to order

On June 25, 2017, I attempted from 2:00 PM CST until 11:00 PM CST to place an online order with JCPenny. When I first started using my home computer, "My Bag" was not the same as what I had been working on my android phone. I had to start over. At 6:00 PM CST, I noticed that my "Saved Items" had disappeared on my home computer. I checked my android phone and they were there, but very shortly they cleared out since I was on my home computer. So I started all over again. At 10:00 PM, I again lost my "Saved Items". That was the last straw for me this evening. I did "Chat" to complain. They said they would contact technical support on the web. They also offered to place my order, but since I lost everything, I said "No Thank You" as I had no clue the item information. A while later, I noticed that my "Saved Items" were back, but it was not the most recent list. It defaulted back to what was earlier in the day. This was unfortunate as I had already deleted a lot of items to make room for new items. The system was slow as I am sure many were taking advantage of there discount of 30% between 5:00 PM - 2:00 AM EST. I however, was not fortunate to be able to take advantage of this as I was not going to give them my business after a long day of doing nothing but try to give them my business. They lost a good sale and I will be sure to tell family and friends of my issue. I should be compensated on June 26, 2017, to place the order at the same prices (unfortunately I won't recall what the sale prices were) and with the 30% discount for my inconvenience and my time spent when I could have done other things. I don't like to go into the store to shop, so they may have lost a long standing customer after this waste of time!

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7:34 pm EDT
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JC Penney customer sales rep: aguenda

I needed work shoes for work and since my husband has an account with Jcpennys, I decided to look for shoes at Eastridge mall branch. I Found what I was interested in, but shoes were brown. I needed black. I searched for a few boxes under table but did not find my size and color. I went up to sales lady at register, "AGUENDA" with a sample of the shoe and asked politely, "Do you have anymore inventory in the back on these shoes?" She replied "Oh, those are new so it's regular price." Confused and surprised by her response, I replied, "I wasn't Inquiring on the price, I wanted a different color". I said "Thank you" and walked away. I explained to my husband what happend and he started helping me look at other shoes. "AGUENDA" walked by and my husband wanted to give it a try to ask again, just in case she was misunderstood me. He asked " Do you have another color in these shoes or similar?" She replied, "Oh no. Those are new on our stock, but we have more shoes in the "Clearance section", it's over there." My husband and I looked at each other and I replied " It's not about the price, I am looking for a specific color!" She kept quiet after that. I still thanked her but I told her we didn't need her help. She repositioned the shoes to another place after we put it down. I am so disgusted by this representative in "CUSTOMER SERVICE"! We were not in business attire, but were wearing gray t-shirt and jeans then sweat pants and white t-shirt. Did that matter? Apparently to her because of the way we were treated. I explained we, at no point, mentioned "PRICE". Very disappointing because we normally shop at JcPennys for clothes for family, but she made an impact on our decision to even go back again. Worst service ever!

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1:44 pm EDT

JC Penney order # [protected]

Good Afternoon, My name is Grisell Vigo I placed an order by mistake I was trying to add a coupon and hit placed order by mistake. I callibg the customer care phone # and was waiting for almost an hour for The next available operator to answer the call. I need to cancel this order. I tried calling again and this time was waiting for 1/2 hour. This is ridiculous to have to be waiting so long. JCP has the worst customer care service I have ever encounter. I can be reached at email [protected]@gmail.com or phone # [protected] after 7pm thank you Grisell Vigo

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2:38 pm EDT

JC Penney paid more than sticker price on item

I ordered a handbag online on 6/15/2017 that was on clearance for $19.99 and when I received the bag there was a clearance sticker for $14.99. When I called customer service she stated that I purchased it for $19.99 so there wasn't anything she could do. Trying to convince me that my actual price was less due to the coupons I used. Ridiculous! I was charged more and then to make it worse they left the sticker price so I would see it. What I was expecting was to change the amount from $19.99 to $14.99 and apply the same coupons I used.
Not to mention I purchased a pair of shoes for Father's Day stated it was in stock to later get an email that the order was cancelled because it was out of stock and not be replaced.
Very disappointed.

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2:13 pm EDT
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JC Penney furniture purchased online and delivery

I ordered a set of bedroom furniture (manufactured by Ashley) on line on April 26, 2017 for my mom. The set includes one night stand, one dresser with mirror and the matching drawer chest. The order number was [protected]. In a week of so, I received the call from the delivery service MSD group to schedule delivery. On the delivery day, everything in this set was here except the mirror on the dresser. I was told by the delivery group that the vendor sent another night stand instead. A couple of days later, I got a call from JCPenny, telling me that I would need to cancel the original order and place a new order for the mirror. So she refunded me for the mirror in the initial order and placed another order for mirror with the order number [protected]. A couple of days later, I got a call from the delivery service MSD, telling me that the vendor sent out the night stand again. So I contacted JCPenny furniture delivery regarding the order and was told that the order will be shipped in a few days. Meanwhile, three weeks past and no one contacted me regarding the mirror order. By now it is the end of May. I called JC Penny again and was told that the mirror was sent to the delivery service but was broken. I was obviously kept in the dark and because no new order was placed, of course, no mirror would be delivered. So, the call center floor supervisor helped me placed another order for the mirror with the order number [protected]. Three days later, I got a automatic phone call from MSD to schedule the delivery. However, in the morning on the day of scheduled delivery, I got another call from MSD, telling me that they could not make the delivery because the vendor sent out the night stand again. By now, I have spent a total of over five hours over the phone with JCPenny (including putting on hold time) trying to solve a seemingly very simple issue. Now it's June 21, the issue still has not resolved. Now I really do not want the mirror any more but I got stuck with a set of furniture without the matching mirror. I would really appreciate for JCPenny to take the initiative to solve this mess with its own vendors, not at a paying customer's cost.

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TiffanyLee
Chambersburg, US
Jun 19, 2021 10:16 am EDT
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My husband and I bought a Sealy Posturpedic Evanston Plush Pillow box sping and mattress set on 3/23/2021. The set was delivered about a month later. A man and woman set the items on the front deck and left, didn't give me a chance to even look at what we were getting. I took the 2 items into my house and tore off the dirty plastic. The box springs was damaged, it looked like it had a burn mark on the top and the lining on the bottom was not even attached. I called JC Penny's to complain about the damaged box springs, I was told that someone would call me to schedule a pick up of the box springs so a new order could be made. I waited a while, no one called, I called back and the same thing was said, I was even given a case number. We slept on the new mattress for 2 months, I kept waking up stiff and sore, I was blaming my pain on my job. I did an experiment, per say, I slept on my side, I had severe hip pain, I slept on my stomach my lower back, shoulders and arms hurt. I am only 48 years old and in good shape I should not feel this bad. I called JC Penney again this morning and told the woman how bad my experience was with the company and the bed. I told her I had placed an order with them to pick up the box springs and now I want them to take the mattress too. She told me the only way they would take our set back, we had to pay $97.50 for them to pick up the mattress and we had to order another bed set from them at the same price as the set we had. She wanted me to order another set right away, she said I could order by reading the description if the display model wasn't available. I told her I wasn't going to order another bed set from JC Penney I would just pay this one off and go buy another set at a different store and burn the one I have. I am done with JC Penney, not buying anything else there ever again. Horrible experience.

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10:50 am EDT

JC Penney sheers/ home decor

I have been trying to order these sheers for months now.
Royal Velvet® Crushed Voile Grommet-Top Sheer Panel in Egret.
Their web site says they are available but they are not according to costumer service. They keep canceling my order about 5 days later. I just talked to someone in costumer service and she said they are not on the discontinued list. So how do you get on a list to order these when they get in stock. I keep ordering when there are great deals going on but no luck.
I have had 6 orders canceled since april 26, 2017. Going on my 7th.

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Update by Kris Walton
Jul 28, 2017 7:25 am EDT

I have been trying to order the same curtains. keep getting an email that they are in stock, order, then it gets canceled. Called customer service many times. They can't help. But you can still go online order them, and about 15 minutes later get another email about a status change in your order. Which means CANCELLED.

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3:30 pm EDT

JC Penney customer service

I went to the Athens Texas store today to purchase items for a trip. I am leaving tomorrow. I was told by the manager that I could not use my rewards dollars because the store was closing I called customer service and was told I could use them. The computers will not let you use them. So I am losing 30.00 at the end of the month. I explained to the cust service rep that I was going to be in Alaska and would not be back until 7-5 after the rewards expired. She told me that i could call back after they expired and they would reissue them. Of course I have to sit on hold for 30 minutes if it does work. I have had a cc for over 35 years. I told her I wanted to cancel the card. She hung up on me. The worst customer service I have ever experienced. No wonder they are closing stores. Jcp used to be a great store. Not any more

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12:25 pm EDT
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JC Penney condition of store

13 year old granddaughter wanted a new outfit to wear to her birthday party. because I am aware of the financial struggles penneys has been in, I decided to take her there. went to the store on Youree Dr., in Shreveport, LA. Very disappointed in the appearance and clothing layout of the store. clothes not set up for coordinating purchase, no sales reps on the floor, overall messy. actually felt I was in a discount, K-Mart type, business. got quite frustrated. would find a top granddaughter liked and then would have to search other departments for the bottom. ending giving up and leaving without purchasing. sad. I wish I had taken pictures.

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12:07 pm EDT

JC Penney jcp.com and my local store

made a jcp.com order on 6-6-17 called the store a few days ago to find out about it was told they didn't have the info, received a call from a rude employee yesterday telling me to pick up my items or they would ship them back in a couple days, when I tried to tell her that I had called days before I was told regardless the items would ship back that was all . called jcp.com and was told oh well I tried to explain to this person was told they could do nothing about it, I asked to talk to a supervisor and was told no . if I had a problem call the store another rude and crude employee, if you don't want me to explain that my truck is in the shop and there is no way to get there in time that's ok . but I will not be treated like [censor] on your shoes just because you have ignorant employees. order #[protected] . my name is scott valentine have been with jcp for a long time . you don't have a big selection at the local store that's why jcp.com I also have tried to contact store manager with no success. hung up on. [protected] is my phone#

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9:46 am EDT

JC Penney box spring

jcpenney delivered the wrong size box spring on the 10th of june 2017.
Today is June 20th 2017, 10 days later and problem still isn't resolved. Spoke to multiple people including managers and supervisors and multiple people in customers service. Problem still ongoing. UNRESOLVED as of today June 20th 2017. I have been lied to multiple times, placed on hold and left on hold forever. This is my 1st order from JCPenney. I have never experienced such bad service. I will never shop at JC PENNEY EVER AGAIN.
DON'T SHOW AT JC PENNEY BAD BAD BAD CUSTOMER SERVICE.

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8:05 am EDT
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JC Penney customer service

I placed an order beginning of June two pair of slacks drawstring 1999 each it's said the is in stock and that I will receive it between the June 9 June 13 today June 20 have not received it I've been locating customer service all week have not got a response from them, i've been a customer for years never late on the payment I am paying high interest which you refuse to lower because I ask . I charged it with my credit card not my JCPenney card could you please look into this matter thank you

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6:55 pm EDT

JC Penney service/coupons

I'm very upset because I had a reward shopper coupon for $10 off $25 and I was not allowed to use it. Sales rep said since store is closing there's no coupon option. Signs as you go in also state all sales final and customer next to me was allowed to return his items for cash back, so why couldn't I use a coupon I earned? I could have just as easily driven to another location to make my purchase, where I could have, now I'm losing my coupon and paying more for apparel I could've purchased cheaper else where. I'd appreciate if my matter was addressed. Thank you for your attention and time.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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