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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:32 am EDT
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JC Penney clothes

I bought my kids Easter dressed from there I threw the receipt away I thought they automatically send e-receipt but they did not so anyway one of the dressed was to small so I was gonna go change for bigger size well the store did not have any size that would fit her in that same dress so I found another one it was like 10 dollars more I paid 34 for the first one & the one I was gonna exchange for was 46 so I went to register the lady was rude from the start but I kindly explained why I was there she said well I don't know what to tell u but u can't exchange that dress I asked for manager & a man came he said sure I could if I have ID well that posses the cashier off bad the manager told her do the exchange & walked off well this cashier gets a call on her cell & answered it she told who ever she was talking to she was tired of dealing with prissy ### white folks that think they can get wat they want I said excuse me but if u replied that to me I work for what I get nothing is free she continued to complain about her job & dealing with stupid people so I started to leave & she hung the phone up with a big grin she said I hate to tell u but without receipt u will get 18 dollars credit that's all we don't give full price u bit my lip I about cursed her out but I smiled said ok I will pay the difference & contact the corporate office about this problem !So I lost over 20 dollars for a smart### that don't like white people or her job I am a single mom of 2 that 20 dollars would have been gas for 4 days or paid half water Bill but instead a rude girl had to show she can be in control & took that money for no reason just for having a bad day please try to inform employees their attitude effects alot of people

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9:08 am EDT

JC Penney progressive bifocal glasses

In February, 2017, I ordered new glasses at the Springfield, MO store. After trying them for a few days, I called to let them know that I had to take them off to be able to read up close items. I explained that I did not believe the bifocal was done, just mono vision. I further explained there was no change from upper and lower lens as there should have been. I took them in to the optical department and was told there was nothing they could do unless I wanted to pay for an upgrade. I had purchased the extra warranty and had paid four times as much, as they claimed my eye end insurance and charged me $96.00 beyond that amount. Now I am stuck with useless glasses. I have informed the company's complaint department, but haven't had a response yet.

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11:04 am EDT
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JC Penney tore closing

I am VERY upset with your closing our Penneys store I Ponca City, OK. I am not the only one either. This Penneys store is the ONLY store in our town where I can buy quality clothing and other merchandise for the whole family. The others (Walmart, Stage, etc.) have clothing but nothing for dressy occasions or for nice, dressy shoes. The other stores here offer nothing for people in plus sizes, 4X for men, or clothing for growing children who are not adult but also not still in childrens clothes.

PLEASE reconsider closing this store -I do NOT want to have to drive to Wichita, Tulsa or OKC for a Penneys store!

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4:14 pm EDT

JC Penney store appearance and customer service

On 4/15/17 from approximately 2:30p-3:45p, I visited the East Towne Mall JC Penney store in Madison, Wisconsin, (store 0891) which is the closest store I frequently visit. My first and most important complaint is that one of the individual fitting rooms near the Worthington dress pants had what appesred to be dries smeared blood on the wall. Based on my training and career, I am certain it was blood. That is unacceptable. Being that it was dried, I can only hypothesize it was a minimum of several hours (could be days or more) old. I have photos shpuld you need them. Additionally, during my visit, the store was a bit busy but not overly packed. I was unable to find many apparel items as they were scattered in different areas, especially the shoes and dress pants. I was unable to find an associate in the shoe area to ask questions to and I did not observe associates trying to straighten up so new customers could possibly locate clothing. Lastly, upon checkout, the associate (0600 per my receipt) was very unfriendly, quiet to the point that I could not hear her words, and lacking any type of emotion. She doesn't belong in customer service. Overall, my visit was terrible. I hope that you will address these issues. Thank you.

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11:00 am EDT
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JC Penney makeup and skin care

I visited your store in Burlington NC at Alamance crossing today. I was treated very rudely. I started my shopping at your makeup department after making my choices i wanted to shop elsewhere and did as i passed your makeup department going to the other side of the store one of your sales people stopped me to tell me i am not allowed to leave that area withput paying for the makeup i explain that i was just in the childrens department and wanted to see the ladies clothing. And she said i should not have left withput paying i explained i was still shopping and not done yet. She said we cant let the makeup out of the area because of shoplifting. I understand her what she was saying but there are better ways to explain it to a customer. She could have asked to hold the makeup items for me while i finished my shopping. I felt like she was saying that i was stealing so i decided to put my item back and walked out. And went next door to Belk and got my makeup my facecreams and Easter outfit for my kids.

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2:14 pm EDT

JC Penney order process

I am trying to buy a rug in the website for days and all the times says that the order wasn't placed. The last time the amount was pendant in my credit card account and I called the costumer service and they tried to process again. They cancelled that order and tried to do it again. This time didn't went trough because I didn't have the necessary amount in my account BECAUSE it was already a pending one (with the same amount). The attend told me that it was canceled but I will need to wait 2 days to get the money back.
However, I was very patient and quickly did a transfer from my saving account to my account and asked her to try again (since now I had more than the necessary in the bank account).

Now the excuses were vary, "Oh, my system is not working. Oh, my computer stopped. Oh it is very slow."
I waited in the line all the time trying to solve my problem but she asked me to try in the website again or call them again in a couple minutes.

Ok we hang up the phone call and I tried in the website AGAIN. This time a message appeared saying that they couldn't accept my card (even if all the information were right).
Ok, I called again, explained everything AGAIN and this time the person says, " Oh, I can try it again but I can't guarantee that will go trough", she says.
And than I asked, "So, is it possible to have another pendant amount in the account for more 2 days?" and the answer was yes.

What's wrong with this system? I am tired of JC penny!

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2:37 pm EDT

JC Penney inferior merchandise

April 11, 2017

Mr. marvin ellison, ceo
6501 legacy drive
Plano, texas 75024
Jc penney will not stand by, nor honor production of their merchandise.

Let’s see if you keep this post on your facebook page.
Jc penney will not stand by, nor honor production of
Their merchandise. is there any doubt as to why jc penney
Is losing business and soon will close all their doors?

Shame on you mr. marvin ellison, ceo of jc penney company,
For your lack of ethics, commitment, integrity to your customers.
Warranty has nothing to do with cheap, shoddy workmanship.

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10:52 am EDT

JC Penney problem ordering online

On april 5th I attempted to place an order on line. I wanted to use the promo code. I wanted it mailed to another address. I also wanted to use merchandise credit that I had. When it came to the part to put the promo code in for 30% off, I entered 2yousave. When I did that another window popped up that wanted my cell number. After I put that in, it went directly to completed purchase. No 30% off, sending to wrong address and didn't get too use my credit. I tried using the on line chat to change the address right away. I was told it was to late to change it. Was told I should have gotten the 30% off and to try it again. Well, I decided to call and actually talk to someone. I was pretty much told the same thing. But this person gave me a code to get the 30% off and told me to call back in 3 to 5 days. Also said that once it was shipped to contact them and they would try to get the address changed with ups. After that I thought, well maybe I could just cancel the whole order and start over. I tried that, but was told that I couldn't cancel either. It was already being processed. The next day when I checked on line, it showed it was processed. So I called. At that time there was no tracking number so they said they couldn't do anything. Now today, april 8th., I called again and explained my situation with the address, they told me that I have to contact ups. This has been so frustrating. I wanted this item sent to my granddaughter in florida for easter. Now it looks like it is still being delivered to my address in california, no 30% off and when I get it I will have to mail to florida and have to pay shipping again! I don't know how jcpenney computer system works, but something needs to be changed with it because of situations like this. My request would be to get my 30% off and at least be reimbursed for the shipping charge. Since I have to turn around and pay shipping again. I hope that someone can help me. Thank you for your time. Donna abney order number [protected] email address: [protected]@aol.com

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10:52 am EDT

JC Penney free give away

I went to the 100 yr celebration at my local penny. The touted all these freebies and coupons. I was one of the first in line. I have health issues and could not run like those passing me by. No one told you where the give aways were so I had to ask other customers where they got their bags. Every time I got to the spot they were out. Why would they advertise and hype up a give away then not even have enough to last 10 min. This was all within 10 min of opening. They even gave you a $10 coupon. Of course it had so many restrictions I could not use it. After waiting in line an hour I walked away empty handed. Thanks JCpenny for getting me excited then making me feel like a loser because I couldn't move fast enough. Oh and thanks for the useless coupon.

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10:55 am EDT
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JC Penney customer service

I arrived at jcpenny looking for the dog section. I waited for the cashier to finish with the customer she was working with. She asked what I needed. I politely asked where the dog section was and she gave me a nasty look and said "we don't have a dog section, if we do it's only dog beds, what are you looking for" I said "I'm looking for a dog onesie, I saw online that you guys had them instores" she looked at the customer she was helping and said what is she saying ? The lady explained a dog onesie and the cashier just kept giving me a nasty look.

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4:45 pm EDT

JC Penney main store aisles

Just a quick situation that needs to be addressed. Our daughter is handicapped and no where could we get through the main aisles of the store easily. No wheel chair nor double strollers for parents could easily get through the store. Now I understand the actual sections/departments of the store have racks close together, as expected. Every corner of the store where the main tiled aisle walkways are are full of odds and ends. There is no need be of that many end caps. This is a major fire hazzard, I could not even walk side by side with my husband that is how packed the Port Charlotte FL location is. This store is absolutely not handicap friendly and I am prepared to bring this to higher authorities if need be. The doors to get into the stoor do not support the handicap as well. I am extremely dissapointed that JCP does not support the handicap. Has two doors to get into the bathroom which too are not handicap friendly. We need a major change, if a new Sephora store can be afforded then a handicap update can be as well. The main aisles are the biggest issue and should have a 2 foot clearance each way without abusrd encaps on every inch of the store. This needs to be addressed promptly.

Good day.

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8:46 am EDT

JC Penney appliance

On February 18, 2017 I placed an order for a LG washer and dry set at store # 2871. The sales associate was very helpful. She advised me the dryer was on back order and not available for delivery until March 25, 2017. I wasn't thrilled but said ok since my washer and dryer was still working. Well, March 25 came and
FAILURE to deliver as promised
FAILURE to inform of any delay
FAILURE to have common courtesy to follow up on the order
FAILURE to uphold your commitment to customer service from start to finish

I called customer service and the dryer is STILL on back order. On March 24th I happily gave my washer and dryer set to my neighbors daughter so I'm out of a washer and dryer! I'm not pleased.

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4:40 am EDT

JC Penney salon

I visited your salon on Saturday March 25, 2017. I was in to get color done, looked good the way the girl styled it but when I got home and restyled it, it looks horrible! One side of my head had thick brown strips and the other side had none (all blonde) the top of my head I can't even explain, it's a huge brown spot and no way for me to even cover it! I now had to call off work so I can go to another salon to have this fixed. I'm extremely dissatisfied with the Chesterfield Towne Center in VA. My family and friends will no longer be using your salon. I paid $110 to have this mess done and now another $100 to get it fixed. I would like to be reimbursed for what I paid in your salon.

Shannon Stewart
6219 Hunterstand Ln
N Chesterfield VA 23237
[protected]

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Update by Shanstew8
Mar 28, 2017 4:00 pm EDT

Update after speaking with the manager. She refunded me the cost of what I paid. She was extremely nice and helpful.

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4:15 pm EDT
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JC Penney commercial

I find it very disturbing to only see commericals that advertised interracial relationships that consist of black men with white women. If you're going advertised interracial relationships, consider black women and white men relationships as well​. I think it's insulting and bias and the commercials​ should reflect a universal of people. And not one particular group!

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1:11 pm EDT

JC Penney no salesperson in appliance department

Hello my name is Yolanda Alvarez and I am a JCP credit card holder, on March 24, 2017 around 5:30pm, I went into your JCP store in San Bernardino

Inland Center
JCP
300 Inland Ctr
San Bernardino, CA 92408
[protected]

to purchase a Washer and Dryer set in the Appliance area and to my surprise there was no sales person and so I looked around for another person in a different area of the store to help us and this person said that they didn't have the experience to help me or did they have the information on how to use the computer in that area, so that I could purchase a Washer and Dryer set and if I wanted to contact the manager tomorrow which would be March 25, 2017 after 2pm and that person handed me a card and said the manager for that day was doing interviews and that they were not sure when they would be available or I could just wait to speak to them about this issue I am having in the JCP store, so my question to your company is that this store is new to the area and just opened and you are not capable of having a person in every department or two people for every department or cross train someone to help your customers in a different department, please contact me on how you expect to fix this problem in your store, so I can continue to shop at your JCP store again!

Thank you,
Yolanda Alvarez
[protected]@yahoo.com
[protected]

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1:12 pm EDT

JC Penney coffee marker rebate 2016

I purchased a coffee marker from JCP around Christmas time 2016, I read the sign stating there was a $15.00 rebate for the purchase. I completed and sub, titled the form, mailed it back. Received an email from JCPenney stating the rebate was being processed on 1/30/17. Today, I thought about how weeks has passed since receiving the email. I called JCP only to be told that the rebate was delclined, I asked why, the lady said the coffeemaker rebate was dated for 11/13/2016. I told her that's incorrect, there was an ad i. The sales paper and a sign on the table where the coffee makers were stationed.

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9:01 am EDT
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JC Penney salon services

Over the years my family has purchased furniture, housewares, etc at Rockaway. I have used the hair salon, which I find overpriced, but good...until last Friday.
My instruction to Maryanne (the "stylist") was not to cut my hair too short, but with the first snip of the scissors, my wish was ignored. I thought "it’ll grow back." However her diatribe that accompanied the haircut was not so forgivable...a bitter tirade about the immorality of interracial marriages, gays, black people, millennials, etc. I tried to mollify her with my "live and let live" beliefs and that sometimes the rights of some groups were overlooked when trying to preserve the rights of others. But her assertion that veterans who don't put up a picture of Trump should be locked up left me speechless. Other gems from this lovely woman were that first amendment rights should be limited when it comes to criticizing our president, numerous innuendo that blacks/Hispanics get everything for nothing. Then she positioned herself to look directly into my eyes and said hatefully, "Trump earned his money, but what did the Obamas do theirs?" At this point it was too much for me. I replied that they had Harvard law degrees and in actuality they could have made more in the private sector. She looked at me with disgust and declared that they didn't pay for their degrees, we did. My husband said I should have walked out in the middle of the procedure (and honestly, my hair wouldn't have looked worse than it does now). However, I was raised better than Maryanne. I maintained composure, paid the $48 (+20% tip) for the worse haircut of my life (both in style and experience, and I left with the conviction that I will NEVER patronize the store again.

I suspect that JC Penney management is not ignorant of this woman’s behavior, as during this ordeal, a man (while passing through) asked her how everything was going. She remarked to me that he was the store manage, and I imagine he had to have overheard at least one of her despicable remarks in is passing by.

In the past, we have purchased JCP stock. That is also a thing of the past.

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11:22 pm EDT

JC Penney service

Service at the JCP in Midland was horrible today. There was a lady named Ruth behind the counter who spent over an hour with a customer and when I asked her to request help... she told me no there is no one available. So many people threw their clothes down. I saw a lady that was working trying to put up clothes. She asked me if I was ok and she could help me. She was a Mexican lady with her hair in a pony tail. I want to say her name is Jacky or something similar. I feel management needs to know about this. With all the closing stores the last thing anyone needs is for people to leave and not come back. I typicall love my JCP but, Ruth is riiiiidiculous and u professional!

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7:56 pm EDT

JC Penney management

I was recently terminated from my job at Jcp. I had been working there part time for over a year and a half. I was always known to be one to help and go above and beyond. The reason I was terminated was for employee discount abuse. When I was in for my training I was never told that using family members credit cards, like my parents or sisters, was considered sharing my discount. While on occasion I had used my boyfriends credit cards I also did not think I was giving out my discount because I was the one purchasing the items not them. I think they should explain that more in the training. I completely agree with the their reasoning to fire me because I do see their point. I just wish they would have been more clear about it. The part I want to complain about is that once I was fired the MANAGERS told other employees I was "escorted out by the police" which is completely false. While I don't care what others think of me, I do think it's very unprofessional on the managers part. Also they, by law, are not allowed to discuss my termination with other staff members. Im hoping this gets to you so you can hold the managers accountable for not only their lies but for the mortification I felt walking back into the store after my termination and being told such a horrific lie.
Thank you

JcPennys store number 0768 Horseheads, NY

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Gifter
, US
Apr 04, 2019 3:14 pm EDT

I have what is for me a serious complaint about your mailing practices and lack of transparency. On March 22 I ordered online and then received on April 2 two packages intended for my daughter’s dearest friend who is getting married in LA in June. This past weekend said friend was here in NH for her wedding shower, where I showed her the picture from online of my gift: 2 sets of the “Gibson Elite Café Versailles 16-piece Double Bowl Dinnerware Set” which, with discounts, I purchased for $118.98, and which seemed like a good price at the time. I ran into some difficulty, however, when ordering, in that the company that makes the dinnerware does not send packages to the given zip code in LA: 90026. I went ahead and placed the order, hoping that it would arrive at my home in NH in time for the shower, which it did not, but assuming that if need be I could mail it to the recipient to LA at a reasonable cost. Wrong on both counts. Yesterday I called the nearest JC Penney store to ask if I might take the packages there to be mailed and was told that it was impossible, with no explanation. She told me nicely, but made no suggestions regarding how I might pursue this problem; thus my letter.

I then made stops at 3 delivery services to find out how much postage the packages would cost and received the following responses: US Mail, Priority $73.05 or Ground $65.21 per package; Fed Ex $51.79 per package; and UPS $54.93 per package – as much or nearly as much as the cost of the sets. I am considering simply returning the packages to JC Penney, but the recipient is very dear to me and I don’t wish to disappoint her.

What do I want: first, a compromise on the part of JC Penney regarding covering the cost of delivery to LA (90026), perhaps remitting me a given sum or providing me with JC Penney Rewards for a good portion of the postage. Further, the fact that JCPenney does not deliver to 90026 should also be made clear to anyone ordering, and explained by those taking the call, which means that they should know the reason. The operators taking orders should make it clear how much the postage would be to LA if customers need to send purchases there. Had I known, I would certainly not have placed the order, but would have ordered something else.

I look forward to a swift response to my complaint and request.

G
G
Gifter
, US
Apr 04, 2019 3:13 pm EDT

Please respond to my request asap:
J.C. Penney Company, Inc.
6501 Legacy Drive
Plano, Texas75024

Dear Sir or Madam:

I have what is for me a serious complaint about your mailing practices and lack of transparency. On March 22 I ordered online and then received on April 2 two packages intended for my daughter’s dearest friend who is getting married in LA in June. This past weekend said friend was here in NH for her wedding shower, where I showed her the picture from online of my gift: 2 sets of the “Gibson Elite Café Versailles 16-piece Double Bowl Dinnerware Set” which, with discounts, I purchased for $118.98, and which seemed like a good price at the time. I ran into some difficulty, however, when ordering, in that the company that makes the dinnerware does not send packages to the given zip code in LA: 90026. I went ahead and placed the order, hoping that it would arrive at my home in NH in time for the shower, which it did not, but assuming that if need be I could mail it to the recipient to LA at a reasonable cost. Wrong on both counts. Yesterday I called the nearest JC Penney store to ask if I might take the packages there to be mailed and was told that it was impossible, with no explanation. She told me nicely, but made no suggestions regarding how I might pursue this problem; thus my letter.

I then made stops at 3 delivery services to find out how much postage the packages would cost and received the following responses: US Mail, Priority $73.05 or Ground $65.21 per package; Fed Ex $51.79 per package; and UPS $54.93 per package – as much or nearly as much as the cost of the sets. I am considering simply returning the packages to JC Penney, but the recipient is very dear to me and I don’t wish to disappoint her.

What do I want: first, a compromise on the part of JC Penney regarding covering the cost of delivery to LA (90026), perhaps remitting me a given sum or providing me with JC Penney Rewards for a good portion of the postage. Further, the fact that JCPenney does not deliver to 90026 should also be made clear to anyone ordering, and explained by those taking the call, which means that they should know the reason. The operators taking orders should make it clear how much the postage would be to LA if customers need to send purchases there. Had I known, I would certainly not have placed the order, but would have ordered something else.

I look forward to a swift response to my complaint and request.

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C
6:50 am EDT

JC Penney customer service at the jewelries department

I want there Tuesday night to look at some rings and a very nice lady came help me and said to me that the rings that I was looking at was the same price so I shouldn't have any trouble coming back to purchase the other one if I really like it. I want back the next day in the evening time and I was waiting for a good 15-30 minutes before someone comes and help me out. Then a older lady came help me with my item that I'm buying, she doesn't know how to work in the jewelry department. She tries to ring up my item up like 5 times and try to charge me more then I was suppose to pay. She said that my item came up at $253 something cent and I was like no that is wrong price. I told her that I was just in last night to buy a ring and the other ring is the same price at $103 something cent and another 15% off. I guest she doesn't know how to do the math and she had a really really bad attitude. There was no greeting and no thank you.. Wow seriously I will never go back to Jcpenney anymore. They really have a bad bad customer service. Then I got a call back like couple of hours later and said the lady that help me out with my item forgot to the trans numbers on the ring that is being size.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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JC Penney contacts

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.