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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:44 pm EDT
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JC Penney customer service and order #[protected]

On 9/5/17 I purchased a bed online at JCPenny.com. Received email stating it was being shipped to my billing address instead of my home, and called the next day to report the discrepancy. After numerous calls to both Columbus and Milwaukee, Customer Service finally told me twice the situation was fixed. Today I received another call from Customer Service saying the problem still exists, and I'm supposed to call UPS to see if they'll ship it to my home. I told her I'm not calling anyone, and to cancel the order. After six or seven more calls, providing a call back number just to be immediately put on hold when called back, Taranda in Milwaukee said there's nothing she can do. The order is being shipped to my billing address, where I've already informed them to refuse it, and I assume I'll get a refund eventually. I am a 100% disabled veteran on a fixed income. I cannot move this bed the 15+ miles from the Post Office to my home, nor can I spend hours on the phone being aggravated, abused, and/or ignored by uncaring and unhelpful staff. That, and the fact they have $175+ of mine that could pay for my groceries for a month, leaves me with no alternative except file complaints. More waste. I'll never shop JCPenny again

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2:17 am EDT

JC Penney I would never ever go to jcpenney

Not the first time I realize that it's one of the worst companies in the world. Gave them several chances and none of them was justified.
Their most terriblу part is unprofessional employees they hire and because of their rude and unethical behavior and treatment, there's no desire to visit their stores or to buy online. It's just lovely that you have rude people both: working at your stores and working online. Like they are the same.
They may cancel your order without any warning and when you call them to ask why, they show their attitude.
Worst of the worst

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6:16 pm EDT
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JC Penney rebate on appliances

I purchased a LG washer and dryer 6/21/17. A rebate form for a $100 Visa card was sent the end of June. When I inquired about this I was told missing serial numbers and a delivery slip were not submitted. I resubmitted a form with the missing serial numbers. I was told by the jcpenneny store manager ( Steve ) from store #2364 that the delivery service they employ does not give delivery slips and the rebate center was aware. I called the delivery service and they stated that as I was told a delivery slip is not given to the customer and I would have to contact the store.
I called to check on the rebate ( not notified by the rebate center or jcpenney clerk ) and was told it was denied due to no delivery slip. I was livid and contacted Tina my sales person from the Walden Galleria store approximately 5 times about this and was assured I would get the delivery slip and it could be resubmitted in spite of the due date. I again summitted a rebate form stating if the rebate was not available I would like to return the appliances. After weeks of not hearing anything I called the rebate center and was told as a courtesy to ME! they would honor it THIS time. Are you kidding me? A courtesy to me?----I tried everything and got no cooperation.
I called Tina about 10 days ago and she said that she got the delivery slip and would send it to me. Guess what? ---no mail!
I would like to express my dissatisfaction with jcpenney customer service and especially Tina, my sales person, from your Walden Galleria store.
Any thoughts how this should have been handled? I would appreciate your feedback.
Karen Lemmo
[protected]@yahoo.com

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3:03 pm EDT
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JC Penney the department which seeks customer reviews of purchased items..

I was asked to give a review on a waffle iron we purchased.. I gave an honest, straight foreword review... applauding the item.. I received a note... My review was accepted. Today, I received and insulting note.. it was rejected because I did not write the review that obviously, your paid advertisers use... Penny stores are closing.. perhaps someone should review what these "Professionals are doing.. I have been a customer for many, many years.., maybe I should walk away., as others have done...
MRN

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8:27 pm EDT
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JC Penney arizona moccasins

I purchased a pair of black Moccasins for an event from JC Penny in Richmomd, Va at the end of last month and it is the 2nd week of Sept and my right shoe's thread has come aloose and the shoe is ripped. I am not happy with this $39.99 + taxes pair of shoes purchased. It has not even been a month of having the shoes and they are ruined. I must say they are comfortable, however the quality is just not there. I can't return them because they won't take them back and give me my money. Lesson learned, I will not purchase anymore shoes from this store.

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4:19 pm EDT

JC Penney customer service

I was in the jcpenny on Sep 4 and Sep 5 in the Baytown tx store and I went for the penny sale where on the 4th I was able to buy 2 items per person per transaction for 1 penny per item but on Sep 5th when I went back I watched other customers have different transactions for a 1 penny but when I went to check out they refused and said that 2 items per family not per person per transaction . The management there is running there store poorly I was very disappointed as were my sons and daughter who had picked out clothes they liked but we're unable to get because management chose to change the rules today for us .

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2:15 pm EDT

JC Penney advertised sales not being valid

I made a special trip on Sept 2 to the JC Penney's in Provo at the Provo Towne Center Mall. I had heard they were having a sale for the labor day holiday. All clearance items were 'buy one, get one 50% off'.

I found two blouses that I really liked and went up to the cash register. They both had pink clearance price tags on them of $21.59. They rang up at $21.59 and $19.99 - with no 50% discount. I asked the cashier who told me that if the computer didn't take off the discount then they were not on sale.

I showed the clerk the white papers that had been placed with each of the clearance signs. It said (although not exactly) "Buy one, get one 50% off. Includes all apparel, shoes, jewelry etc. Does not include appliances or furniture"

The clerk called a supervisor and the supervisor reiterated that if the computer didn't add a discount then they were not on discount.

I had planned to pay $21.59 for the one blouse and about $10.80 for the other, for a total of $32.38 before tax. But your computer totaled it at $41.58.

I walked out without any purchases that day, feeling I had been lied to by your advertisements posted at almost every clearance area in the store.

So much for shopping at Penney's in my future.

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4:00 pm EDT

JC Penney customer service/mark jalaly, service manager

On Monday, September 4, 2017 I went to the JC Penny at the Mall of Georgia in Buford, Georgia.

I have been a long time customer of JC Penny. I have never had a negative experience. I have always been treated with courtesy and respect. The sales associates have always gone out of their way to ensure I was satisfied.

I post this compliant because I hope an executive or someone apart of the executive team is made aware of the treatment I received.

I went into the store on Monday, September 4, 2017 to return a pair of dress slacks. I did not want a refund. I wanted an exchange. The slacks I wanted to return where in good condition with all of the proper tags in place. The garment was not defective nor had it been tampered with in any way.

I was told by Mark Jalaly, a sales manager, if I wanted to exchange the slacks I would be a given $1.97 for the slacks. I expressed my disapproval then the "manager" stated he would give me $9.99 for the garment, utterly atrocious. Unfortunately, I had the garment for more than the allowed time. I do not often shop in department stores. I figured I could return the slacks when my schedule permitted. I had done a similar thing in the past and I did not have any problems. Unbeknownst to me I had a time line, unfortunately I had not read my receipts. I wish I had and then I would have know to return the garments sooner. As a matter of fact, I had attempted to return the garments once before but my size was not in stock. Go figure.

The one thing I learned throughout this process was to read my receipt and if I have a size that does not fit properly to return it to the store immediately or it will NOT be returned for a comparable amount. After, I have licked my wounds, I am sure I will shop at JC Penny in the future. They have sell great quality, affordable, professional clothes.

Managers could you please consider increasing the return policy when it comes to same style and brand exchanges?

Thanks for allowing me to express my concerns.

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2:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - stafford men's underwear

I have purchased Stafford underwear both briefs and t-shirts for the late 20 years with no problems. The last two times I ordered two packs of each and the quality has been hideous. I don't mind paying for good merchandise and these have fallen apart or had holes in them and the briefs all stretched on first wash. I will be glad to contact Stafford directly...

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4:16 pm EDT
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JC Penney credit card

At approximately 3:30 on Sunday, September 3, we shopped at JCPenneys at Stonebriar Mall in Frisco, Tx. My husband was trying to purchase a Nike jacket and sweat pants for our daughter. The sales clerk would not scan the clothes until he agreed to get a JCPenney credit card. She also said that he would get 40% off of the purchase. When the card was approved, Sonita then told my husband he couldn't get the 40% off Nike purchases. He didn't purchase the items. Later he complained to another manager, who asked for Sonitas name. We saw Sonora in the store later and she followed us around and told me that she knew how we felt without allowing me to say anything. I had to tell her to quit following me around the store but she continued to do so. I have shopped at Penneys my entire life but this experience had turned me off from ever coming to the store again.

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4:55 pm EDT

JC Penney dressing rooms

Penneys is allowing men in their ladies dressing rooms, which BTW, are less than secure and not private as they have louvers on the doors that can be seen through. The tops are open making it very easy to use a camera on a phone, and the door knobs are all loose and sloppy.

I have had two experiences recently with men in the dressing room when I was either in there already or getting ready to enter and a man went in ahead of me. This is very disturbing. Store personnel is uninterested in doing anything about it.

IF they are truly bound by the laws to accommodate gender confused people in dressing rooms than they should at the very least provide dressing rooms that are absolutely secure. It's only a matter of time before something bad happens and someone gets hurt.

I am not planning to shop at Penneys any longer. It's becoming all to convenient to shop online for clothing.

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3:40 pm EDT

JC Penney dinnerware

I purchased JCP Home dinnerware last year. I was so excited after 17 years to get new dinnerware. Well, now they are scuffed terribly and look like they are a hundred years old. I feel that JCP should offer a refund or replacement. I have a photo of my plate. I am embarrassed to use them when company of over. I take very good care of them they do not have any chips or nicks they are just horrible... not worth bringing home.

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12:53 pm EDT
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JC Penney cashiers customer service depts.

I do not have a receipt because a member of my family bought them for me but they are the wrong size. they do not live anywhere close. so I tried to exchange for atleast the right size and really only got less than half of what I was trying to exchange. turns out I couldnt even do that. they would only give me $6 for all the purchased clothes that was about 240$ or more altogether.. the first employee tells me I can exchange at exact price and once I am done we would go from there, an hour or so later after shopping, the first person I talked to isnt there anymore, now I am talking to someone new. they tell me I can not do what the other person has told me I could. they were not wearing name tags so I dont know anyones names.. I tried looking for the first person I talked to but he was nowhere to be found. so I moved to another desk and a woman told me the same"that I could only exchange for basically sales tax".. so basically the family member wasted 240 dollars or more on clothes at JCPENNYS for JCPENNYS to tell me that JCPENNYS will only exchange the purchased items for $6.

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11:26 am EDT

JC Penney status of my bill

On 8/8/17 a refrigerator I purchased on line was delivered. The refrigerator had to be returned as it wouldn't fit through the door. I later placed a order for another refrigerator that was delivered 8/24/17.
Today while paying on my bill I was informed that my account was over the limit my balance before purchasing the refrigerator was 3915.18. Now they say my account is over the limit of 7000.00. No one shows a return of the first refrigerator. I was on hold with JCP for close to an hour and never got to speak to a representative. I don't expect to receive a response to this but it helped to VENT.

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11:25 am EDT

JC Penney salon services

I'm not happy that you don't have coupons for all stylist. The Master stylists are expensive. That's kind of unfair if your coupons are for Designer and Sr. Designer. Also back to school only applies to cuts fir children and not hair styles. Every child doesn't get a hair cut for school. I just spent $175 for a CHI and trim. There's never discounts for masters. My daughter's appointment is $65.00 without the tip. It's a shame that customers don't get breaks when their hairstylist is a master. So disappointed. 😔😕🙁

[protected]@aol.com

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9:10 pm EDT

JC Penney salon

I went to the JCPenney Salon in Deptford New Jersey and I got my hair done for partial highlights and a cut and it costed me $100 dollars then my mom went and got the same thing done and it cost her $55 for the same thing. My hair turned out horrible. I just want my money back. I don't wanna start any issues I just think this wrong and absolutely rediclious. This was my first time here and I'm never going back.

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3:01 pm EDT

JC Penney jewelry

Bought sterling silver earrings. Cost was about $40. Wire broke off the hoop within 6 weeks or so of buying them. Took them back for replacement but was told they couldn't I had them too long. (6 or 8 weeks? Quality earrings should last ilonger than that) They Took them and sent them in to repair Called me a week later said repairing would cost $60 did I want them to repair it? This is not acceptable at all. I shop jcp because of your quality products and customer service. You have failed on both of these.
I can't let this just go. I am so dissatisfied and disappointed.

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9:08 am EDT

JC Penney refrigerator return olean ny

My husband and I purchased a refrigerator to be delivered August 18th. We never received a call until 15 minutes before the delivery. We missed the call due to our work hours, which we had told the appliance salesman Paul at the Olean counter.
We then received call back from truck saying item was damaged so we refused it and decided to get a refund. We went to the store Paul told us he could only offer a gift card for 50 dollars and could not help us due the delivery being done by an outside party. Why were we not made aware of this in the first place? He said he could dial a number for us but could not help in any other way. My husband was then speaking to me and Paul came out from behind his counter and interrupted us, My husband said " I am speaking to my wife, not you" Paul said " Then we're done here" . He was of no help and completely rude. We are still trying to make sure we are not charged as it showed up once again on our account as impending transaction. We have always loved and shopped at JC Penney but this nightmare changed all that.

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9:00 am EDT

JC Penney studio 550 tc double bed sheets

I purchased a set of these sheets on Aug. 25, 2017 at the Ingleside Mall store in Holyoke, MA. I bought the blue rain color and they are lovely except that one of the pillowcases is not blue, but a brown color (walnut). Love the sheets and the blue color but really would like another blue pillowcase! I did wash them all already but will gladly return the brown one if you could send me a "blue rain" one.

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7:23 pm EDT
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JC Penney unprofessional assistance with a customer regarding asking for help.

Good afternoon, I wanted to let someone know about my experience with the JC Penny store in Moreno Valley, CA .

I have shopped here numerous times and online. I love the clothes, etc. I have never had problems with any visit I have had. In fact I have had many wonderful, polite people assisting me.

This time however was over the top wrong. I came in to the store, spent about 1 1/2 hours or so looking for clothing. There was sale going on and so I took my time as many times were marked 40-60% off regular price. I had a handful of clothing so I went to try them on. Came out with a few good ones. I continued looking found additional clothing so I went back in to try them on. I had blouses as well as pants so I tried my blouses on first and then my pants. Of course at that point I had to remove my shoes... when I did... I realized the carpet was soaking wet. not just a puddle, but soaking wet. I then smelled what seemed to be urine ! I was floored... I screamed and stepped to the side, but unfortunately the bottoms of my pants were soaked as well as the bottoms of my sandals. Now, I just threw my clothes on and grabbed my stuff and went to the register. I needed something to clean my bare feet. After about 20 mins or so in line, as I was trying to be patient... I finally went up to the cash register person and said Hey I have a problem, in the dressing room I stepped in urine that was soaked into the carpet. I asked for a paper towel, napkin anything to wipe my feet. The lady said she had nothing... Didn't even look around. Didn't call anyone to bring anything... nothing... she just proceeded to ring me up. I stopped her and said hey these items are on sale as they were in the sale racks, her response was no they are not. they are full price... So out of Id say 6 items... 1 was on sale. I said I am standing here with urine on my feet from JC Penny dressing room and now I am told the things I found on sale, are not... So I am trying to remain calm, I said no thank you I just need something to wipe my feet and I will just get the item on sale... She said she had nothing, again, and I gave her a coupon and she said I needed to spend $25.00 to be able to use this coupon! Seriously, after this fiasco, my item had rung up to be just under $10 and I was told I couldn't use it. Now, the clothes that were suppose to be on sale, were in piles on the sale rack.. there were multiple of the same items on that sale rack. So how then does the consumer know they are not on sale. Also, let's not overlook the fact that whomever is suppose to clean the dressing room obviously was not doing their job! I went home, told my husband, threw my pants and shoes in the trash since they had someone else's urine on them. I had to shower as my feet were drenched in urine. I have never been so close as to lose my cool with someone as I was when she would NOT and I repeat NOT assist me in getting something to wipe my feet off of. She could tell I was near tears because I was so upset.

I called once I had cleaned up... Spoke to the "Assistant" Manager because the Manager was not available. I decided to write this complaint because this was absolutely and I mean absolutely disgusting and I deserved to be treated with some amount of respect as a human being.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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