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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
4:35 pm EDT

JC Penney customer service

Sun 4/16/2017: Ordered 5 items (2 pair of shoes and 3 jeans) for $88.61
Tues 4/25/2017: Called [protected] to check on the order, JC cust rep told me that the shoes were in but the jeans were not. They should be at the store tomorrow, Wed 4/26/2017
Thur 4/27/2017: Came to JC Penney to pick up, the jeans are still not in. Asked me to come back on Friday since the have truck delivery every Wednesday and Friday.
Fri 4/28/2017: After waiting for 45 minutes talking to the sales clerk and the ware house manager, they asked me to call the 800 number again because they don't know anything until the items arrive at their store.
Fri 5/5/2017: Call 800 numbers. The cust rep told me that the jeans have been shipped. Once they are shipped, they can't tell me when it will arrive at the store. Asked to talk to a e-commerce manager asking them to refund my money since at this point I don't care about the order anymore. The e-commerce manager asked me to come to the store for the refund. I told her that I make 2 trips to the store, 2 phone calls and getting nowhere, therefore I really don't want to come to the store for the refund, there must be something they can do. The e-commerce manager called the store manager (while put me on hold) and assured me that they have processed my refund transaction and I should get a refund of $88.61 within 24 hours
Sun 5/14/2017: I checked my Chase Account and there is still no refund.

At this point, I still need to go to the store to check for my refund. Just show you how ineffient and careless they are with their customer relations.
I will never shop at JC Penney again.

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G
2:48 pm EDT

JC Penney the time it is taking for my refund.

I ordered a dress on 4/28. I sent it back because of poor stitching on the left side. You received it by UPS on 5/2. I called on 5/3 about my refund and was told 3-5 business days. I called again on 5/9 and they told me no refund was initiated. Are you kidding me! I spoke to a supervisor and she told me I should have it by 5/22. That is totally ridiculous! I called again today and they told me the refund was initiated on 5/11. That is 2 days after I called! Now they are saying by the end of next week. I can assure you that you have lost my business and I am about to call the better business bureau. I have never had to wait that long for a returned item.
My name is Sheila Gibbons. My order number is [protected]. The UPS tracking number is 1ZY4X0509096566709.

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B
10:27 am EDT

JC Penney not answering telephone

I have bee trying to call all morning since 10:00 until as I'm writing this. I have called as many as 15 times hitting every dept on the menu and no one has answered. They can't be that busy. Why do they not offered 0 to speak with management? With the economy the way it is every un answered call is a potential lost sale. Wouldn't you agree? In this case it was and is a lost sale. Corbin Ky Trademart Shopping Center 40701 Where is customer service when you need it?

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C
6:29 pm EDT

JC Penney customer service

Hello,

I have recently visited Jcpenny located at 200 Market Street Flowood MS 39232. Teresa Brim exhibited horrible customer service skills. She was very rude and her nonverbals were also. She often spoke with a raised tone of voice and provided me with false information on May 10, 2017. When I first encountered her today she looked at me and said "oh I see you're back". She did not give me a chance to gain clarification of my problem and acted as if I were less than her. She walked off as I was speaking and did not help me resolve my problem. She acted as if she knew everything without giving me a chance to speak.

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11:21 am EDT
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JC Penney check out

I was at one of your stores in andalusia, alabama.
Around 5:30 cst on 05-07-2017. First of all my wife and family have purchase thousand of dollars in products frome this store.
I went to the check out counter. There was two cashier on duty. I waited in line to check out. When she cash out her last customrer i put what i was trying to buy on counter. She just rasied her hands and said "i'm going on breck" told me i'd have to get in the other line. So, i did. Then it seemed to be one of her friends came in about the time i was getting in other line and she waited on them. Like i was "wow'.
I ask the other cashier "why did'nt she check me out if she was checking out friend?"
she said well she was next in line. That not so. Like i said above. I laid my things i was buying on counter. And she told me she was going on breck. But, still waited on friend after she dump me out of her line. Crazy, i got so upset the more i pondered it waiting in the other line. Just told the other cashier. I'll buy what i need somewhere eles. I will never go back into that store. If that somekind of policy or something. Not a good one.

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S
9:14 pm EDT

JC Penney jcpenney phone customer service

jcpenney.com has been having numerous glitches, and I have been unable to place an online order as I have done so many times in the past. So I called customer service to place my order over the phone. After waiting approximately 1/2 hour, a representative finally came to the phone. She was not interested in hearing about any of the problems that I was having with my online order. When I tried to read my order back to her, to make sure that she had placed it correctly, she impatiently told me to "move on." When I tried to give her an exact address of the store that I wanted the order sent to, she became rude. I decided that the order was not worth such an unpleasant exchange, and decided not to place it. I now have negative feelings towards JCPenney that I did not have previously.

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4:25 pm EDT

JC Penney exchange policy

My daughter Corinne Bonneville order a pair of Clarke sandal (FC149-6115Q) as a gift on line invoice number number C127-50763 and had them delivered to me at my home 4002 W. Glades Dr in Myrtle Beach, Sc. She bought a size 6 and I needed a size 7. I went to JCP at the Coast Grand Mall and tried to just exchange them for the exact item. I was told that they had to return the item back to my daughter charge card and I had to purchase them because they are to different stores. (One online and the mall) and my daughter could reimburse me for the cost. My daughter use a $10 reward and paid $32.09 and I paid $43.59 store 2989 term 395 tran 2785 date 5/4/17 time 2:08 pm assoc. 0057, because I didn't have a $10 reward to use. I feel this is an awful way to do business being a long time customer. When I order products online from another company and I need to exchange it for some reason I have no problems going to the store where they have all ways exchange the item. BAD BUSINESS POLICY OR PRACTICE AND I AM NOT HAPPY.

Patricia Hanecak

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C
12:35 pm EDT
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JC Penney jewelry associate

There is one woman in the jewelry department who is very difficult to work with! Everyone else there is helpful and friendly, but this one woman is not helpful at all and extremely rude! Every time I go I try to take the appropriate paperwork, but on a couple occasions I have the wrong one and she refuses to help locate my account in any way. And she is rude about it in the mean time. I have purchased multiple pieces of jewelry in the past and hold lifetime care plans, which makes receiving assistance very difficult from this store.
I will go out of my way to avoid going to this store for any reason because of her from now on!

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C
5:46 pm EDT

JC Penney I am complaining about my hair...

I got my hair done at the jcp salon Midland Texas. it was a horrible experience. I've never got my hair done in a salon or ever but I thought it was gonna be good and everything was gonna go good. First they claimed they put in my discount (but they really didn't). She lied and said it was 167 and now it went down to 148 but I was like if it went down to 148 the receipt would say the previous total was 167. You know what I mean? Then after all that I was right and she didn't use my discount and my total went down to 125.80. Anyways then I was checking my receipt and it said "haircut" under my name. But I told the lady I didn't get a hair cut. Only my boyfriend did. So she refunded me that money. My total went down to 113.05. The girl who dyed my hair her name was elly Ramos mind you she was pregnant so she was probably very tired and in a rush to go home. When it was finished my hair came out looking like crap honestly. I held my tongue and I wanted to cry so bad. First because the cashier kept messing up on my receipt and didn't want to put my discount in. Then charged me for a cut i didn't want. Then elly total messed up on my hair.

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2:37 pm EDT

JC Penney jewelry-gold chain

I purchased a gold chain on Feb 17, 2017 from Spectrum JCP in Tucson, Arizona. On May 1, 2017, as I was walking, my chain fell to the floor. When I picked it up, I noticed that the loop/eye (where the clasp/hook latches onto)was not welded together and that there was a link that had also come off as well. I called the store where I purchased it and the rude associate told me that since I didnt purchase a protection plan then there was nothing I could do. I explained that I didnt want to return, only exchange, and she once again brought up the protection plan. I even explained how the product was defective and in a rude tone, she said no they couldnt exchange it. Im sorry but this is bad business on both sides of the table. Not only do you have rude associates but your business practices are losing you customers. I understand the concept of your protection plan and have bought a few for watches but never have I had a product be defective from you in only two months after purchase where you have refused to exchange it. This is clearly a manufacturer defect and not only am I stuck with this expensive chain that I cant wear, but Im now essentially out the money I saved to buy this chain as well. My family and I have been lifelong shoppers at JCP and now due to this, we wont be. It saddens me that you are treating your customers this way and that we are only numbers to you now, not people. The fact that you could be like this now instead of like the old days is hurtful..shame on you!
Cheryl Wilkinson (formerly Diaz)
115 w Ohio st
Tucson, Arizona 85714

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C
2:31 am EDT

JC Penney new jcpenney prices on clothing (especially women's)

I am looking online for some new clothing, and I am noticing the new pricing model that JCPenney has incorporated. It's insane! I would just like to know when JCP became part of the high-end designer club? And no mayyer what you say, or think, as someone who is a beauty and fashion addict, I happen to follow the markets for what's hot and what's not, and what things cost. Every woman deserves to look beautiful and not have to sell her soul to achieve that. I happen to like many of the new JCP brands, but in no way do I think that they are worth the price that JCP is charging. I am a licensed Cosmetology Instructor/Esthetician/ & MUA, and like I said, I also love fashion. I used to shop JCP all the time until they changed their coupon and pricing models a couple of years ago, and then they changed it back, and that was great. Now, they've increased their prices so much that the regular working person is going to have difficulties affording to shop with you. I really hope that you take this to heart. As much as I like the clothing, I can't see spending that kind of money on unknown designers. Thank you,
Carol Sharma

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5:53 pm EDT

JC Penney unprofessional employees!!!

I went to store 2108, and I've shop here for years, but an employee from here has a problem with hispano people to shop, will follow you around and stare! I want to shop in peace, I have complained to manager and she is racist as well, her name is Jackie I suggest if she doesn't like her job and working with all Kind's of race then she should not be working in retail where she has to communicate and be friendly with other, she's the complete opposite!

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9:07 am EDT

JC Penney mens jeans

I bought 10 pair of jeans, 5 for my husband and 5 for my teenage son. Within just 3 months they area at the back pocket all have holes, well 8/10 and the 2 that doesn't is because we bought straight not boot cut so my son refuses to wear them. I don't understand why all 8 tore in the same spot in the same way! I could see if they were a year or so old but they aren't! They charge entirely too much for jeans to tear up that fast.I will buy jeans from somewhere else from now on, my husband's wrangler jeans from Walmart has lasted longer than these Arizona ones from J.C. Penney!

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7:21 am EDT

JC Penney assoc 0247

I went to pick up my online order 4/22/17 which took me awhile to find someone to assist me, however a very nice, professional assoc 0924 was there very apologetic, very professional. I further went on to do some shopping in store where I met assoc 0247 @ 8:01p very unpleasant, very unprofessional pit bull, definitely not a people's person I was not very happy with her behavior.. I'm a frequent flyer to jcp and the associate was always very pleasant, however associate 0247 definitely have issues she needs to work on her nasty attitude

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6:16 pm EDT

JC Penney washer and dryer

Bought a washer and dryer from the jc penney store at Southpark mall in Strongsville ohio. Very excited that they had started selling appliances. Purchased on April 15th with a delivery date of April 20th. Of course never got a call about delivery time. Had to call and they said we can schedule for the 21st. No call today. Had to call them and mow they ssid June 12th...are you f in kidding me I said. They changed to April 25th. No confidence it will be delivered as scheduled. Why would you get in the appliance business without a good game plan on shipment and delivery. I threw out my old washer and dryer on the 19th. I need my new appliances NOW.

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4:51 pm EDT
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JC Penney lake charles la. store

I have always gone to this Penny's as long for the last 30 years. During this time they had a back entrance (North ) and this is where I would enter. About 3 weeks ago they closed this entrance permanently and now they have only one entrance and that is through the mall entrance. It is hard to find a place to park there. With the other entrance I would visit the store about every 2 weeks. It was comfortable for me. I went through the only entrance about 3 weeks ago and went to the back where the appliance section was and it was dark and dreary because of the back entrance being blocked off. This is where their Hair Salon is located also. All the other stores like Dillards, Sears, etc. have back entrances. At this time when stores are being forced to close their stores, it seems to me this is a bad decision either by the local manager or the corporate office. I know for certain Penny's won't be seeing me very often.

Please reopen the North entrance.

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10:47 am EDT

JC Penney online ordering

I placed an online order for four items to be shipped to the store. After a week, JCP sent me an email stating that one product was cancelled. After three weeks, I called customer service to find out when the other items would arrive. I was told that the items were not shown in the system. In order to have the charge reversed on my credit card, I had to drive 1 1/2 hours (I live near a heavily congested metro area) to pick up a receipt! Unbelievable when electronic transmission of this information is available. This is my second bad experience with JCP online - and I will not use it again.

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T
9:59 am EDT

JC Penney unfair company that bought out old great one!

I have had my JCP credit card for 22 years, made all my payments plus always more then minimum.Then one day I went to use my card and the new company Synroknry said they were taking my credit way and the agent laughed about it.This for starters is nasty and I was told I will never get my card back but I will be forced to pay off what I had on my card, due to a few errors on my credit which I had no control overdue to an accident I had to retire .I want my card back with its full credit limit I have earned now. Tim Ross

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M
12:49 pm EDT

JC Penney customer service dept at [protected]

I am extremely upset at how unprofessional your customer service is at [protected].I placed my order on 4/16/17.On 4/17/17 I rcvd an email that my order has shipped.This morning 4/19/17 I rcvd an email stating JCP is unable to completely fill my order & half of my order will not be available.I called, spoke to Glenda.I explained that the most important part of my order is not being sent & I want to cancel my entire order & receive a full refund. She put me on hold without telling me why, a Supervisor named Sunday came on & I had to explain everything again.She was extremely rude & said that I cannot cancel my order because it's in processing.I asked if it has been shipped yet.She tried talking over me and did not listen until the 3rd time I asked.Finally she said it shipped on the 17th.I tried to tell her per JCP's email the entire order shipped on the 17th.She did not listen & did not let me talk & continued talking over me. I felt like I was talking to a child.Please resolve

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9:26 am EDT
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JC Penney customer service and online ordering

4/13/17 I ordered 2 skorts on line for JC Penny. when my order verification was e-mailed to me, I realized it was being shipped to a store in Parma, Ohio and I live in Johnstown, PA. I called the customer service the next morning when I realized the mistake. my order was still pending shipment. the first girl I talked to did not know what to do so she put me on hold and then I was hung up on (after being on hold for an additional 15 minutes). I called back and was told that there was nothing that could be done and I would have to wait until the package arrived in Parma, then I should call customer service back and they would cancel my order. I STILL WANT MY ORDER! it was not shipped out until 4/17 and yet there was no way to make an address change on 4/14. it is now 4/19, the product has not yet arrived in Parma, and I am left hanging! I hope I get my money back before this place closes. and people wonder why they are closing?

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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