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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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L
1:40 pm EDT

JC Penney shipping the wrong order, solution pay again and return the things to store

It is outrageous, I ordered a costume for my daughter with a pair of shoes... and I got a man shirt with some sock.
I called and the solution is to return the things of the store, and get my money in a check or gift card because I paid with a PayPal. By the way, if I want my products, I should pay again and wait again praying not to get again something else that I didn't order.
So, Thanks to JCPENNEY I have to drive to the store, get whatever they want to give me for my money and order again.

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M
6:44 pm EDT

JC Penney shipping of wrong order with no customer care from call center

I ordered my daughter school shoes to be delivered here on 08/04/17 so she would have them for school Monday. Instead of receiving the 9.5 that I ordered, I received an 11.5 in men shoe. I have no car and the nearest JcPenny is over an hour and a half a way. I also paid extra for quicker delivery. Now school is about to start and my child has no shoes to wear because your store messed up. When I explain this to customer service, she states I can mail them back, wait on a check, then reorder. What is the purpose of me doing all that when school is about to start is less that 4 days? there was no sympathy, no apology, or any concern that I have a teenager who will soon start school and has no shoes to wear. I am very disappointed and hurt by the nonchalant attitude and the absence of the order that I placed correctly. Even the receipt and the email specifically reads out the wrong size.

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D
6:20 pm EDT
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JC Penney two different comforters i've ordered and both shipped incorrectly

I decided to order a grey comforter from JCPenney's called the JCPenney Home Classic Light- warmth Down-Alternative Reversible Comforter for a queen on 7-22-17 and was shipped a twin (NOT WHAT I ORDERED) so I ordered another one thinking it was an honest mistake. So on 7-27-27 I reordered the same comforter and was shipped an maroon queen size comforter. (ONCE AGAIN NOT WHAT I ORDERED. I'm returning both comforters and me and my family will no longer be doing any business with JCPenney's again.

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J
6:10 pm EDT

JC Penney online ordering

[protected]. That was my online order number... So wtf? I Order 7 items that says are in stock, the store receives 1! Rest are on back order... fine whatever... I'll buy clothes for my vacation somewhere else... Oh wait! I can't because my money isn't put back into my account... I've been a loyal shopper of your big and tall for years, you better fix this for me ASAP or I will take my business to Kohls...

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C
1:30 pm EDT

JC Penney order received smashed

Received my ordered via UPS. The entire box was smashed in. The shape of my order was ridiculous. I would like to request a refund for shipping. For the price better care could be taken with packages. I have tried to call several times and can not get a single person on the line. Left number for call back. Received hang up call backs twice. My email is [protected]@yahoo.com. A response from your company would be appreciated.

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C
7:26 pm EDT

JC Penney salon services

I scheduled an online appointment for color and a haircut at the JCPenney salon at the Northeast Mall for 8/2/17 at 2:30. When I arrived at my appointment, the red haired receptionist did not even greet me. I told her I had an appointment and she said, "Sorry, we tried to reach you to tell you that the stylist is sick." She said they tried to call me, but the number was disconnected. It was a number that I had years ago. She then stated that there was no one else available. She did not offer to reschedule or help until I was walking out the door. I had to take time off of work to make the appointment on time.
I have been a loyal JCPenney customer for years and this is the first time that I have been disappointed with services and personnel.
I was in shock that the receptionist was so rude and condescending. I felt like she was blaming me for the mishap.

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T
6:05 pm EDT

JC Penney employee/ sale

Earlier today I took my 12 year old school shopping, she found two pairs of Arizona shorts she really liked, and bonus! Buy one get one for a penny. Awesome! Once at the check out counter I realize that the shorts are not pulling up the sale price, so I point it out to the employee ringing us up. She proceeds to scan them again and state, "these are not ringing up that price, only one is, so...". I mention that those shorts are the same brand and price and are also right next to each other on the rack. She does nothing to check for us, doesn't move the 20 feet it would have taken her to see the center rack I am referring to, just no. Nothing she can do. Full price. Now I'm a little irritated considering I have just walked around shopping for the right clothing for my daughter while also rangeling four other kids. She made no attempt to check or call anyone to check, no appology no positive behaviour in the least. I Have never had a bad experience here before but this employee clearly needs some training in customer service. We have a portait account here and do most of our back to school shopping here as well. Not sure we'll be coming back to this location again.

Store # 2796
Transaction# 1902
Associate# 0875
Time: 10:55 am

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J
5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney unethical behavior

I ordered items online [protected]) using same day pickup in store on Saturday July 29th at 8:05pm. I received a text message on Sunday July 30th at 12:58pm stating items from my order had been canceled. I check online and it was 2 navy blue Izod boys performance polo shirts because they were out of stock. It would have been nice for someone from the store to call me and give me options such as picking the shirts up from another store that had them in stock.

I called customer service July 30th at 1:07pm and it said the wait time was fifty some minutes and then it said it would be seventy some minutes. I waited and after 10 minutes a customer service rep took my call. I asked her if they could have my order moved to the other store at the Florida Mall because they had the shirts in stock. After her basically telling me there is nothing she can do because even though I ordered online I chose to pick it up in the store. I asked to speak to a manger and she hung up on me.
I then got on the customer chat and was told that I would need to speak to a manager at the store regarding my complaint. I then told her I reordered the 2 shirts from another store but had to pay more since they canceled the order and I had a 30% coupon and could the difference be refunded since my card has already been charged. The customer service rep told me I would have to speak to the manager at the store.

The 2 shirts I reordered Order [protected] on Sunday July 30th at 1:28pm, I received a text on Sunday July 30th at 2:31pm letting me know my order was ready.
The order I placed on Saturday June 29th at 8:05pm Order [protected] I didn't receive a text to pick it up until July 30th at 7:46pm and the store closes at 7:00pm, so much for a 4 hour window that your order will be ready to pickup from order time if placed before 3pm.

My husband spoke to the manager August 1st in the afternoon around 2pm at the Kissimmee Loop West as instructed by the customer service rep in the chat and that was a waste of time because she gave him an attitude. He expressed the concerns regarding them just canceling the order instead of giving option to pick up at another store, about the inventory in the system being incorrect, and regarding getting a text a whole business day after we placed the order. She was an older Hispanic lady and he believes her name was Veronica.

I think I deserve some money back as I ended up driving to 2 different stores because your customer service rep wouldn't call a store and ask for the order to be moved to another store, you would think that these stores are a franchise instead of a retail chain.
The order is under Jean Diaz and you should be able to look up the chat with the customer service rep. I hope you also take the time to look into your customer service rep taking upon herself to hang up on me when I asked to speak to a manager.

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M
3:28 pm EDT
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JC Penney customer service

I ordered a dress on line and seconds later when I got email confirmation, I realized I had ordered the wrong size. I immediately called the only number they have for customer service. There was a wait time of 58 minutes! I did the automated call back but was hung up on. Called and waited another 29 minutes only to be told they couldn't change it because I didn't call back within 10 minutes. RIDICULOUS! And the cs agent I talked with was rude. NOT ORDERING AGAIN OR RECOMMENDING TO ANYONE!

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U
1:54 pm EDT

JC Penney barbara wyckoff - terrible customer service!

I made an appointment with Barbara to come to my house in the North Fork of Long Island for a Sunday. It wasn't ideal for me to have her come on a Sunday since I would have preferred a Saturday but according to her online availability schedule that was the soonest that she could come. A day after making the appointment she called me to discuss what kind of shades and blinds I was looking for, after spending a few minutes discussing designs, she told me that she wasn't available to come this Sunday. She then went on to share that she wouldn't be able to come to my house AT ALL over the summer Friday thru Sunday because of traffic! I work in Nassau county and commute daily to and from work... I'm so shocked to hear that she refused to come to my house because of the chance of traffic. If that's the case then she shouldn't indicate that she is available on the weekends. I asked her if she was self employed or worked for JC Penny and she clarified that she works for JC Penny, I was completely shocked that she would decline the opportunity to make a good sale over traffic... The good news is that Home Depot also sells Hunter Douglas shades and are able to complete an in home consultation. However, I'm still dissapointed that Barbara refused to follow through on the appointment because of traffic. Its actually a beautiful ride and clearly her loss.

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J
1:47 pm EDT

JC Penney falsely charged

I am a very nice person but I have been given the run around and 3 different phone numbers to speak to someone about my complaint. I ordered 2 items online and one got canceled (not by me). I was still charged that full balance on my store credit so it's balance its currently zero. I was told I'd get refunded in 3-5 business days. I called again and now they said it'd be 7-10 business days. Its been 14 days now and it is BARELY being INVESTIGATED. So now I have to wait even longer? This is ridiculous I needed to purchase an item before august 5 that's why i am upset. No one helped me in any way until today

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C
9:26 am EDT
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JC Penney furniture/couches/customer service

We bought a beautiful couch and love seat for 1/2 off at JCP back in the end of January (great deal right?). The salesperson said we would have it in 4-6 weeks, ended up being 8-10 weeks after weeks of nobody knowing where our couches were. Then, the love seat is "damaged" and can't be delivered, so we had to wait another 8 weeks to receive it. We had our couch for 2 weeks and noticed that the seam in one of the back cushions was coming unraveled. We called JCP, didn't hear back, called again and was told that it was being sent out. 10 days later we received a cushion cover in the mail. Checked the color, it matched, took the faulty cover off and started to put on the new one and noticed that it had a completely different trim then the rest of our furniture. I have now contacted JCP 3 times to get this resolved, I have pictures to send them and the "new" cover that they sent ready to be shipped back. My latest phone call was yesterday when I waited on hold for 53 minutes, to have someone tell me that the "repair department isn't in, can they call you back". I told her no, that I had been on the phone for an hour now and wanted my call escalated to management. I was placed on hold again, she came back to tell me she would have to walk over to their department and that she would call be back that afternoon if they didn't. Well guess what, I haven't heard a thing. I am so frustrated, and will NEVER purchase a piece of furniture from JCP again. If I could return my couches for a full refund I would, but we know how well that would go.

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9:05 am EDT
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JC Penney samsung refrigerator

Hello everyone,
I am new to the buying refrigerator for the office. I purchased a Samsung Refrigerator on 06/ 29/2017 and this is where my nightmare begins.
The service gentlemen from JCPenney delivered and setup everything.
They cut is on. I am thinking everything was alright, normally. Right now I have no reason to use the refrigerator because it is for a tentant. About a week in the maintance gentlemen when to check on it and to my wonder it is not getting cold nor making ice. So I called the warrenty place. To another surprise, if you buy a refrigerate for office use this voids the warrenty. But mind you I have not had the refrigerator for 30 days. So I call JCPenney and they gave the spill that they have never heard of anything like that. So they called the warrenty place. I received a call back saying someone would be out. To this date not one has come and I have a brand new refrigerator that has never been on or used. All I want it someone to tell me something.
Customer Service suck.
Contact person at JCPENNEY is Joey Sanunders Applicance Supervisor..

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J
6:30 pm EDT
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JC Penney size and labeling

I'm very sad to contact you guys with a complaint I'm a strong shopper at the joplin location but after being contacted by my sister about what she has encountered makes me ill to my stomach. She was out school shopping for her two kids and one of which is a 9yr old female whom where's a 10/12 in little girls. She picked up a pair of clothes and it's labeled plus size. I feel like putting a plus size label on a child's clothing is only going to make a younge girl feel self conscious about her own body. So when a child looks and sees that she will body shame and could possibly only get worse. Instead of supporting your store and company as our family does often she sat the clothes down and walked out feeling upset for not only her child but for any other moms who are buying "plus size" clothes for their young girl.

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B
12:48 pm EDT

JC Penney mattress ordered

Hello my name is Brittany rhoades my grandfather Donald jones had ordered me a mattress and had it delivered here not even 2 months ago. The mattress is very poor quality and you can hear the springs inside trying to pop through the mattress already. This should not be happening I am not please with this bed at all. Is there something that can be done about this? Feel free to reach me at my email which is [protected]@icloud.com.

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6:58 pm EDT

JC Penney misled about rebate on recent black friday item

I purchased the Cooks griddle on7/29/2017 with the information that a $12.00 rebate would be given. I saw no where on the advertising that it would be in the form of a prepaid Visa Card. These cards have fees which reduce my rebate. This was misrepresentation! I only found this out when reading the rebate form that printed out after purchasing. I am very disappointed that Penneys has resorted to this type of service. Some customers aren't aware of this fee and unfortunately do not read.
I am returning the griddle and will shop elsewhere in the future. My purchase was from the Lake City, Fl store...s/c # 780/3149/010101
I know I'm just one customer but will be reporting to the BBB.

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A
6:11 pm EDT

JC Penney in store purchase experience

date 7/29/2017
store # 2185-7
term - 090
tran - 6533
assoc - 0419
time 12:03

The associate billed an item twice. Before we realized this error, there was another customer she was checking out. But, after that customer had gone, she was not willing to fix the error immediately and asked us to go back in the queue and waited for her mistake.
We were so frustration with the attitude of the sales lady and her complete lack of appreciation for our time, we returned all the items (Tans: 6538) at 12:15.

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M
4:31 pm EDT

JC Penney messy, disorganized store.

7/30/17 Visited JC Penney in northridge fashion mall, i was looking for jeans, my goodness i have never seen such a messy disorganized store, the mens jeans the levis section what a mess disorganized, clothes in messy piles. (the womens section was just as bad) it reminded me of a kmart store which i stopped going to because it was a mess.
I went to macy's instead found the same jeans for the same price, did not have to dig through piles to find the size i was looking for.

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2:38 pm EDT

JC Penney jc penncy rewards account

I am having issue with logging in to my rewards account. Every time I try to get in to my rewards accounts I get a message that says please check you email account for JCPenncy rewards accounts verification. It has been over a months and I have tried several time to try to verify the account but I never receive any verification email from JCPenncy.

I have tried to contact over the phone customer service several times and every time the representative hung up without providing the solution.

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1:00 pm EDT

JC Penney lancaster pa

This is the alleged account of treatment by management at lancaster jcpenney from 5pm to 8pm approximately on july 29th 2017

disgusting treatment of paying customers
disgusting treatment of children in the store
children are not considered customers
disgusting treatment of breast feeding mothers and newborn infants
customers waiting at register for hours while incompetent management make up and immediately change policies

incompetent management
inconsistently applied coupon policy from one minute to the next
inconsistently applied coupon policy from one minute to the next

disgusting tone and intimidating threatening tone and body language
incompetent training of reports is turned around to be abuse of coupons by customer

nefarious unnecessary following of customers on security cameras to monitor coupon use.

Staff members told to inconsistently apply coupon policy.

Loss protection manager identified as the store manager and never identified as the loss protection manager

no apologies from assistant store manager operations only abuse of power / authority to intimidate customer into agreement

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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