JC Penney
reviews and complaints

I am staying in utah for a few months helping my sister. I am a visitor a black female. I was at one of your stores in utah a mall called valley fair. I was trying to shop for my nieces and nephews when I notice someone following me. Then I walked around a little more to male sure I wasn't paranoid. But yes someone maybe loss prevention followed me the whole time like I am a thief. I have never even been in this mall not from this state. I feel like I was being profiled because I was a black female also I felt discriminated against. I have been into jcpennys in other states. I did not purchase my clothing items and will never spend my black money in another jcpennys store as long as I breathe. If this is the way your security runs it's store. That is very sad an disgraceful. This country is ugly right now and full of hate. You should not profile because someone looks a certain way. I have a high paying job and I work for the federal government and disgusted and almost sadden by what just happened to me. This has never happened to me... I am not a thief...

I placed an order on 7/1 for several items to be delivered [protected]). All but one was shipped and received by 7/8. The final item showed the tracking details as ready to be picked up (1Z8801520359664200).
I called customer service on Wed 7/19 and spoke with someone who assured me they would check and I would receive a status update within 72 hours.
I never heard from anyone (no call, email, text, etc) so called again today and was told my account should be credited in about 3 days for the $105. This item has already showed up on my bill although it was never shipped.
The operator I spoke with (Kim) was not helpful. I was on hold for about 15 minutes before she picked up and she was chewing something through most of the call. I felt like I was really putting her out to have her check on my order. I am a dedicated JCPenney shopper but have really been frustrated with the lack of communication and follow through.

Jackie

I have had multiple family members and friends contacting me today asking why my JCPenney Registry is not working. When I try to log into my account to view my registry, my screen either freezes or shows 0 items in my registry. My wedding is in 5 days on July 29th and this is very inconvenient. I called JCPenney customer service and they told me they had received numerous calls with complaints similar to mine. However, the customer service specialist was not able to give me any information about how long it would take for the registry to be up and running again or whether there would be any data lost. It would have been nice to get a notification about when this was going to happen ahead of time. I plan to cancel my Registry as soon as the system is up and running again and will be telling my friends not to use JCPenney Gift Registry in the future.

The mattress was purchased on 7/1/2017 at the JCPenney store in Colorado Springs, CO. Order number: [protected]. Customer: Linda Nonnast. We have the receipt. The mattress was never delivered and apparently cancelled by someone, but appeared on Linda's JC Penney charge card. Linda has spent 11+ hours on the phone with store employees and customer service trying to resolve this, either to finally receive the mattress or remove the charge. Store employees tried to tell her it is her fault, saying that she either wrote down the wrong zip code or cancelled the order. In all instances they said that there was nothing they could do and no one offered to help her try to resolve it. Customer service wasn't much better, saying that there was no way she could have cancelled the order, and there was nothing they could do. A call to the credit card company customer service resulted in the threat that if she doesn't make the payment, she will get bad credit.

What really disturbs me is that nobody at the store or customer service seems interested in helping her resolve this, only to come up with an excuse that claims she is responsible for the whole mixup. It would have been nice to hear "yes, there's been a mistake and we'll take care of it". Instead, store employees told her that she may, or may not, ever get the mattress, and there's nothing they can do about it.

If I sound angry, I appologize, but she should never have been put through this. 11 hours on the phone listening to people make excuses with no offer of help is too much!

Attached are the original receipt and the credit card statement.

Joseph Nonnast (husband of Linda Nonnast)
[protected]@q.com

I was shopping for the diamond jewelry on Sunday afternoon. A lovely lady named Mary Ellen was helping us. There was another employee there named Steven. He was watching our every move to a point where it made us very uncomfortable. My family and I were talking to each other in our native language. He then made a comment "I guess we need to get a sign that says 'English only'". This Jc penny trip was very disturbing and uncomfortable due to that employee.

I purchased a chocolate Power Lift Recliner In August 2016. I used my JCPenney charge card to which you have a record. The chair started moving on its own without the hand control. The hand control got hot and started to melt the plastic. The battery backup box started to heat up. I contacted the JCPenney in West Mifflin, PA they told me they would have a technician come to our home in 2-3 days. We waited 2 weeks and no one contacted me. I called a second phone call [protected] and talked to Ashlynn. She could not get hold of the technician and she sent him an email. Please get address this problem as we a chair that cannot be used and it isn't even a year old yet.

Thank you,

Carol Dixon
[protected]

I scheduled my daughter to have pictures taken a week in advanced at the Stone Crest Mall location. When I arrived at the picture place the rep said that I had to come back or reschedule because the cameras were dead. so I decided to come back at the next available time which was several hours later. What upset me is that they sent an email and called several times to confirm the time slot and for them to wait for me to arrive to say that I had to wait hours or reschedule because the camera was dead was messed up. I had to take off of work for those pictures. Not only that I asked for a discount on my pictures. I got the largest package available and they said that I would get a discount because of I had to take a different slot and they were aware that it was horrible for business and inconveniencing. However when it was time to pay I asked the rep if the discount was applied for the inconvenience and she told me that it was however it was not applied. I called and filed a complaint months ago with jcpenny asking for someone to get into contact with me because it was very unprofessional how I was treated and heard from no one. I am and will NEVER take pictures with any picture service at jcpenny again! I honestly want my money back because this is ridiculous.

Ugh! I'm going to urge everyone to never order from JC Penny! I was using the app as I had done many times before (It now has a new update) and I placed an order by accident with the wrong address and without my 30% discount. I immediately called customer care to cancel waited 30 min only to be told they can't cancel orders. I asked for a supervisor and was "disconnected". I called again waited about 30 min (during this second call i placed the corrected order but got no confirmation) when I finally reached a rep I was told to let it ship and call with the tracking number to have it routed to my new address then I can return the order. I agreed and asked them to check on the order I just placed while holding to which they advised I had no order placed. So I placed the correct order again and I got my immediate confirmation. I called the next day with my tracking number and am told oops it's being handed off to the post office and therefore the address can't be changed. Now I'm furious I'm at over an hour and a half in 2 days with customer care and I've done what they asked and have gotten nowhere. I again asked for a supervisor and was "disconnected" so I call back wait 20 min and ask for a supervisor immediately and am finally connected to one. He says he will refund me for the order and all is well. I go to check my bank for a refund and I have not yet been refunded (not unusual because timelines for refunds differ) but I also been charged 2 more times for the orders I placed while holding for care. Turns out the one I did not get confirmation for did go through and so did the one I placed in place of the order they said did not exist. I'm dreading calling them again but I have no need for this second order and it is site to store going to a relative who has neither the means nor time to aid me in resolving the issue. This is the worst customer service experience I've ever had and I'd highly encourage people to refrain from using this app until this company can appropriately handle issues.

Rachal Morse is a manager in the salon in Bakersfield, Ca, she has been having an affair with another employee who is married and got him to leave his wife and kids. They were secretly seeing each other behind the wife's back and lieing saying they were friends... he is currently living with her now after wife found out. Is there a policy against relationships with other employees, especially married ones?

I bought sandals from the JC Penney store at Stoneridge Mall, Pleasanton, CA. I wore the sandals twice and the brooch on one of the sandals almost came off. I took it back to the store. I also had the receipt. The lady at the register, (her name is Swarna) was so rude. She refused to take it back saying I had worn it, which I was fine with, but then she went on to say "Of course, if you wear it twice, it's going to break anyways". Very disappointing. Will have to think twice before buying anything at my favorite store JC Penney.

Despite how expensive the salon is in comparison to others in my area, I've remained loyal to this salon because I like my stylists. However, the customer service at the front desk has continued to worsen. Today I called the salon and the girl who answered did not state her name and immediately place me on hold and then never came back to continue the call. I waited approx. 30 minutes and called again, and the girl did the exact same thing. I will not call a 3rd time to only be placed on hold. It's really unfortunate that my stylists will lose my business, but I will be searching for a new salon after being treated this way.

I purchased a jean at the clearance rack and when I got home i realized that the jeans price tag was difference than the price was in the tag. I called customer service and they told me that in can visit any JCP Store and the price can be adjusted which i did visit the store while i was at the store o explained to the cashier what happened and what customer service advice me to do the cashier tried removed one of the sticker price of one of the jeans i guess he didn't quite understand what I was trying to do then he sent me to see the supervisor I had to explain everything to her once again then she checked the prices she said that I have to go back to store I bought them from I asked to talk to the Manager the Manager told me that she could not do anything for me. That it was under the Manager discretion if she wants it to do it or not. My question is why those prices were in the stickers? I didn't put the prices in the two pairs of jeans. It is very desapointing to be treated like I was the one that I was lying. Very desapointing to be treated like this.

I bought air mattress from jcpenney last today I returned bcoz of quality was not good while purchasing I used $50 from my rewards today when I returned they didn't gave me my rewards back though they said you loose $50 from this purchase before returning I asked the manager she said they will definitely refund you but when I called customer care they said u loose money we can do anything in this
This is absolutely cheating with the loyal customers

I went to the ross park salon 2 months ago the manager had to show the stylist (Tila) how to do my cut. The manager sid most of the cut and i loved most of it. Today i returned with the same picture and that manager was not there so becca did my hair which took over a hour and my hair is short to begin with. So most of rhe cut is ok but she cut to much off the one side that it looks weird and didn't clean my neckline up at all. For 50 dollars i should not have to come home and have my husband clean up my neckline. He said the back of my hair isn't even straight and she left a point in the middle when the picture clearly shows a straight line.

I've been trying to get the shoe that they have on sale from like 3 different JC Penney's I can't get any help I tried to call St Petersburg has the shoe that I needed it was sjb Nora and black size nine shoe the number was [protected] I live in Winter Haven and I was at the Davenport store they didn't have it so they told me I can order online they didn't have it but they do have the shoe and Saint Petersburg store on Tyrone Square also they have the shoe in Melbourne Florida West Newman Avenue and each time I call they ethier hang up on me or they won't answer the phone I understand they're busy but I needed the shoe because I just had knee surgery and that was a perfect soft shoe for me to wear and I really wanted to this shoe, but I can't get the shoe because I'm not getting any feedback where and how can order it I would take the drive to pick up the shoes if possible but I can't give an answer so they can hold the shoe for me, so this like the second time I had a complaint about the customer service through JCPenney's and I would love for you to
give me a feedback please thank you Miss Davis my phone number is [protected] and my address is 5880 Roy Hill Circle Winter Haven Florida 33881 you can email me at [protected]@gmail.com thank you so much for your concern.

I ordered a shirt last night with a gift card and it said there was enough money on the gift card to make the purchase. this afternoon I got an email and it said to contact custumer service because there was a problem with a payment. I called and they said that there wasn't enough on the gift card so I payed with my bank card. I went on my bank statement and there was 2 purchases with 2 different amounts charged from jc penny. I have talked to 4 different people from jc penny custumer service.and none of them knows were that 2nd charge came from, the 2nd and 4th person that tried to help me was very nice. the 3rd person was very rude and told me to call my bank pretty much saying that my bank charged my card from jc penny 2 times with 2 different amounts. now its being investigated and I was told to call back in 3 to 5 days to see if I will get a refund on the purchase I did not make. my reference # is T35344447

If you do not want to damage your hair do not use jcpenney salon service. Over bleach my hear did not touch up the roots the right way, refuse to do hair cut! On short hair took 3 hours just to do highlights. Was trying to reach corporate office, but they do not care was hang up so many times, said will get back to me with 24 hours never heard back!

Tried for two days..staying on phone several times..up to 45 min. My coupon was not applied to my catalogue order. Could not get to a real person. So order is being shipped without discount. I'm very unhappy. Been customer for 40 yrs. Now will have to drive 30 min to return order when it comes. Doubt I will order from JCP again. Very sad. Easy to understand why sales are down. I'll probably take this order back and order same thing from Amazon.

On 06/27/17, we ordered a Sealy Essentials Ivory Treasure mattress and box springs. When the ordered we were very disappointed to find out the mattress in much thinner that what is shown in the picture on the website. In the picture the mattress and box springs appear to be the same thickness. I called the customer service number on 07/18/17 and held for a very long time before I spoke to someone. This person first stated that there would be a $50 restocking fee then changed it to $125 at this point I asked to file a complaint and she put me on hold while she got her supervisor. Her supervisor stated there was nothing they could do about the restocking fee and that she was sorry the picture was misleading. She stated she would file the complaint and when I asked her how I could be sure it was filed she said that there is no why for me to know other than her telling me so. I asked for her name and she said Ashlyn when I asked for her last name she told me they did not give out that information. This call lasted a total of 59 minutes with me being on hold for at approximately 54 minutes of the time. I am very disappointed with JcPenney! Beware of buying a mattress you may be very disappointed. Picture attached- mattress is about half the thickness as shown.

I tried to send this complaint directly to JCP's online customer service but their email messaging service has been down for two days.

I have shopped at JCP for 40+ years and my mother shopped JCP too. I buy A LOT and spend A LOT online and sometimes even buy the same clothing item in two sizes so I can get the fit I need and return the wrong size. I always follow the return policy - I return items unworn, with tags, along with the original receipt and usually within a week. Recently I returned a tee shirt and I received a warning printout that my future receipted or non-receipted returns may not be accepted. Humiliated? YES! And how can that be if I'm returning within the return policy guidelines? The citation gave The Retail Equation's information. I contacted them and disputed the violation and they responded that JCP stood by their decision. So I can't shop at a store that won't let me return merchandise. I've been banned.

There is a huge movement to charge JCP, Sephora and Best Buy with class action lawsuits. Those behind this claim that these companies fraudulently collect and mis-use customer information and discriminate against buyers who return items. They also cite that return policies don't spell out when they'll ban a buyer from returning. Many say this is a factor in why JCP is struggling financially - they don't treat their longtime, honest customers appropriately.

The Retail Equation website (directed more toward merchants) mentions - wouldn't it be nice to know when they're in your store. "They" means fraudulent customers - the ones who return too much. They're talking about ME! Yes, I'm highly offended.

I am not a criminal and I don't make fraudulent returns. There are hundreds of online complaints about JCP, Sephora and The Retail Equation in regard to this random return policy.

I would like to see someone in JCP's management look at the relationship JCP has with The Retail Equation - in my opinion - whatever JCP pays them to track customer returns is money ill spent.

I'm going to miss all the late nights online at jcp.com. Goodbye JCP!