JC Penney
reviews and complaints

I purchased a pair of 75 dollar sketchers in January of this year. They have already started falling apart, so I went back to the store to see if I can get them exchanged for a manufacture defect considering I am still under the 90 day policy. I was told that since I wear my shoes everyday this is not a manufacture defect. They had a manager come down and say that they can’t do an exchange since I have worn them and they will be unable to resell them. I stated that this is a defect to her and same response as the associate. I guess you just can’t teach stupid.

Steve Phillips the store manager is a big jerk and a bully! He treats his assoicates like trash and really does not care about them. He is NOT a people person. Steve only cares about the stupid survesy. his" leadership team" of dpt managers are Not much better especillay Cassie Oranato. Steven Daryl Phillips and Cassandra Marie Orananto both have the two biggest egos around. They both make the store a by a hostile work environment. They pick on people all the time.

I visited the JCP Salon in Billings, Montana to purchase a bottle of conditioner. After returning home I discovered I was given shampoo by mistake. I returned to the store the next day to exchange the product for the correct item. The person who waited on me was discourteous and took a long time to complete the transaction. She insisted I return the shampoo and then make another transaction to purchase the conditoner instead of making a simple exchange in one transaction. I conceded to the return, but chose not to wait even longer for her to ring up the conditoner. As I left the salon I asked her for her name. She gave it to me and then pointed her finger and said that I had better not say anything about her to the manager. I had not intended to speak to a manager. I asked for her name so that I could complete the JCP online survey on the service she gave me. At this point I asked for a manager to meet me at the catalog dept. While I was waiting for the manager, the same employee walked from the salon to where I was standing in the catalog dept and began yelling at me. I remained quiet while waiting for the manager. When the manager finally got there she allowed the employee to make further unnecessary comments before the employee took herself back to her post. The manager made no attempt to stop the ridiculous behavior. I expressed my concern with the threats and intimidation presented by the employee and left the store. After each transaction, the JCP employee is required to tell the customer to go online and give feedback. However, it seems to me that the only feedback they are interested in is when the customer has a positive experience, which shows a good rating. It defeats the purpose of productive feedback if the JCP employee can threaten a customer to not report abuse.

I too had a similar experience as other posters...JCPenney sold/provided my information to SB*Family Fun Rewards and I have been charged anywhere from $9.95 to $29.95/month for several months. Do not bother to contact them directly as they are VERY negligent in removing your credit card information from their database, rather contact your credit card company and report the fraudulant charges (my charges totaled $110.00) I never gave JCPenney permission to sign me up for the program, nor did I ever authorize ANY of these charges...they have lost my business forever and I have purchased several pieces of furniture from them, but this headache was too much to deal with!

This all took place in about a one year period. Never do any business with jp penney. I am a single guy with only one jc penney credit card that I keep in my wallet. I did not use the card for months. I paid the card in full. I then called them to cancel the card. They almost begged me to keep the card. So I kept the card. Then a mysterous charge of $88.50 (I dont know the exact change amount) appeared on my card. I called them and they told me it would be removed. Two months later, I called again they said they are sorry and would fix it. Another month, they did nothing. They keep charging me fines and fees. Finally after several calls, I talk to a supervisor. The supervisor tells me that she is very sorry and she will make sure that this is cleared up as soon as possible. Two weeks later I get a letter from a collection agency for $229.80. I called them and they said the jc penney account is closed now I have 2 options; 1) pay the full amount and remove the negative from my credit score 2) pay $25 less and still have a negative on my credit score. I paid the amount in full over the phone. The collection agency guy told me that he gets tons of calls about jc penney and he hears the exact same story as mine. How many billions of dollars is jc penney scamming from the public with their credit card fraud. There is no way to fight a $30 billion dollar company that is doing credit card scamming.

I was a victim of identity theft, by an employee of a Rite-Aid store; where I had used my JC Penney card. This was a couple years ago. This woman also did the same to twenty six other people. I was the only one to make a police report. We finally went to court, and she has to repay so much money. However, during the course of speaking before the Judge, I learned from the officer who took my report; that because of my police report, he was able to stop an additional $45, 000 worth of merchandise from being delivered to her. They did take off the charges from my statement like the next day. However, once in a while someone will bring it up; and I always get asked how Penneys thanked me, for saving them the extra money. They did not. Not, in any way. I really do not think about it so much, until I get asked about it. Then, it really does bug me that I was never thanked. Some people think that Penneys cleared my account, or, sent me a gift card. NOT ! Not even just a simple thank you. I just had to get this off my chest.

Purchased new glasses, the lenses after cleaning with the provided eye cloth became blurred as if oil or something on them, more I cleaned the more they looked like some thing had smeared, the coating, ? I was told that it was my fault for using the provided cloth, Needless to say I had to pay for the new lenses-- Not my fault..

After placing an online order with JCPenney, this company will add a $9.95 per month fee to your JCPenney card. Their website reflects that they are an extension of the JCPenney brand. Since JCPenney credit cards are only valid for JCPenney purchases, it is clear that JCPenney is authorizing this scam. To remove the last charge, call Perfect Home Select at [protected]. They will only reverse one charge and they will try to talk you into keeping their service. Insist on terminating and ask for a credit. http://www.stonebridgebenefit.com/JCPenney-Perfect-Home-Select.aspx The website shows their exclusive relationship with JCPenney. It is unfortunate that one of America's most trusted brands has decided to associate with a complete scam that defrauds consumers. Even if I had enrolled, this membership purports to send both an email and US mail information packet to subscribers. I received no information from this company - just three months worth of bills. Here is the wording from the Perfect Home Select website: Stonebridge Benefit Services, Inc. is authorized by J. C. Penney Corporation, Inc. to market approved products to customers of JCPenney.
Perfect Home Select is provided by Stonebridge Benefit Services, Inc., Administrative Office: 2700 West Plano Parkway, Plano, TX, [protected].

It would be hard to deny that they are strongly associated with JCPenney. Very sad.

The associates at JC Penney are entering fradulent emails and are using the rewards coupons for their own use. I witnessed associates throughout the store do this. I saw associates at the womens shoe register and at the home register doing this. I attempted to report this to the store manager George however he basically ignored me. I went into the store again and the girl in shoes attempted to do it to me again I told her no i dont wanna sign up for the rewards program and she still started typing something. I asked what she was typing and she said nothing. I asked her to call the store manager and she said he wasn't in the store. I went down to the office, saw the same man George and he said the associates are just doing their job and he didn't believe what I was saying. Beware !

We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. Being a responsible, high-morale worker at the very beginning, Mary gradually reduced the quality of her work. The romance led her to significant de-motivation and decreased her productivity as a worker. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition.
There is no doubt that dating among colleagues is usually inappropriate. Issues may arise, such as public displays of affection or the couple spending inordinate amounts of time together. It may create a complicated and inefficient work environment. Relationships between co-workers can end in nasty break ups, disrupt the office, harm teamwork, and lower morale.

Group of employees

I went to the website and ordered a pair of shoes. When I went to the "checkout" to pay, I put in my debit card number and then saw a box that said, "save $10 on this order." Naturally, I clicked on the box and was taken to another page where I signed up for a 30 day FREE trial of something called Perfect Home 2. I'm not really sure what it is, but the page said I would not be charged for it for 45 days after I signed up. I intended to try it out and then cancel before I was charged for it, unless I decided it would be a worthwhile service to use. Again I had to enter my debit card number. After all of this, I went back to JC Penney website and I still did not get the $10 off the shoes. Now, $10 isn't a lot of money, but the point is that I don't like being cheated and I feel this is exactly what happened. I believe this is fraudulent and so I have already filed complaints online with the FTC and the Better Business Bureau. If a company does not intend to follow through on what they advertise, then they should pay the price for their fraudulent practices.

I was hired on n November as seasonal help. My manager Breanna Crenshaw along with all the store managers constantly told me what a great job I did and how I was a natural at selling etc. Well as the month went on, I was closing every Saturday and Sunday night, I had asked my manager to get paperwork such as sells reports and other paper work I couldnt get for myself but she always was to busy selling to handle these tasks for me. I had to eventually go over her head to get these things done. Well I kept on working and was told what a great job I was doing, then came the end of December. I asked Mrs. Crenshaw five times was I gonna have a job after the christmas season. She simply ignored me, I finally put a note on her computer after asking five times, she then waited till christmas eve morning when I came into work to tell me that I would no longer be employed. So I quit because I felt she was too busy to let me know I didnt have a job till Christmas eve morning. She never even looked me in the eye. I feel she is a sad excuse for a manager and that I was kept on just to close on the weekends and she cares moree about her sales then her employees.

On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation. He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were no returns. But that he had seen people get a return or exchange by speaking with the department or store manager. On Thursday September 30, 2010 my bed was delivered. The delivery people were very professional. I have no complaints with them. However, this mattress also generates too much heat. The following Sunday I went to the store to see about an exchange for the Sealy latex model. I was told I needed to contact customer service and was given the number. Customer service told me they couldn't do anything for 6 months. I went back to the store the following Friday afternoon. I talked with Kevin. He then got the department manager. The DM told me it would have to be approved by the Store Manager (Keith) who wasn't there at that time. Keith contacted me by phone the following Monday. He stated that his concern was that I would have the same problem with the Sealy mattress. I said that I had researched the problem and that latex foam was the only way to go when there is a heat problem. Keith told me he would contact customer service and get back with me by Wednesday. I received a call from the JC Penny number while I was working. I could not answer at the time. No message was left. I tried calling back but the store manager was gone for the day. Friday of that week I went in to see Kevin again. He wrote down my name and number so that Keith could contact me. I saw him put the note in a drawer. I would imagine the note is still in the drawer as I have not heard from anyone since. I have not been in contact since then. What it would take to resolve this: give me an exchange for the Sealy Forevergreen mattress

I just now noticed several attempts and charges to my credit card for $9.95 to SB Perfect Home Select. Did a little research and notice the charges were made after my online order from JCPenny's. Looking at their website you can see an opt in option for a $10 rebate voucher. I however looked at my screen copy of my transaction with JCP, it is clear that I DID NOT opt in on the offer.
While checking my credit card statement, I saw 3 attempts made by SB Perfect Home Select to bill my account. Thankful it is a debt card and the funds were not available. So I then went through month by
month and saw were my card was billed on 3 separate occasion for $9.95 each. In some instances were funds were not available there were repeated weekly attempts to bill my card. Total charges billed to my account for $29.85 is what I will be seeking from SB when I contact then first think tomorrow. Thank you for taking notice and hope you can help in receiving my refund. Sincerely, Terrie Bean, TEXAS

Beware. When you call Perfect Home Rewards to cancel your subscription, they don't provide you with a confirmation number. I called 2 months ago and it was never cancelled. When I called today, they said they had no record of that first call. Today I could only get the person's name I spoke to and my membership number. She wouldn't offer me any other confirmation that my account had been closed. I will watch my credit card next month.

JC penney had for the last 2 weeks a 50% discounts on their winter coats plus another $15 discount boucher you could use before paying( that is til yesterday), to my surprice today wich is suppoused to be a 4am special black Friday promotion sale, they changed the price to only 40% and no 15$ boucher until 3pm making the same coat you paid about $97 on Wed. $134 today on a 4am special sale. Huhhhh How about that! when i complained to the manager I was given the old price and pretty much rushed out of the store.

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed.

I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire, and left me on hold while they called around to find something out. I was then told that it might take about a week, but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders, nor did they show any orders coming.

I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling ME to inform me of what's going on with my order.

Three days later I called the catalog number; they again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there, but she didn't know when.

I called Sunrise Mall location AGAIN a few days after that -- same information.

I called the catalog number (I don't know when or even how many times anymore!) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am STILL receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location!

I called the Sunrise location one last time (Jasmine), and she informed me that one of my orders had come in, but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor EVER gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all!). The email stated Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder please contact our Customer Relations Department at [protected]. Thank you.

This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks.

I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found ANOTHER email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund, and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing)that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (AGAIN to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case 6826124"

I am at my wits END! I just want my money refunded ($64.94) and I will NEVER utilize JC Penney for anything again -- online or in-store!

I bought an item about a year ago and took the tags off because it was a present. Well the person I bought them for does not like them and will not wear the item. So I try and take them back because I see the item still in the store well they flat out tell me no! Not well we can help you but not for full price. I've worked there before and they take back stuff that people have worn, so when I say that she still won't help me, I tell her other stores take old items back she tells me to take them back there being a smart ### knowing I got them at jcp. I toldd her I would no longer shop there and instead of trying to keep my Buisiness she said ok that's fine. I'm very unhappy that they wouldn't help me at all when they could've and the lady was very sarcastic and unprofesional made me feel unappreciated. When I called instead of giving me too a manager they sent me to the security and I think things would've went a lot smoother if they would've let me talk to a manager.

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed.

I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire, and left me on hold while they called around to find something out. I was then told that it might take about a week, but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders, nor did they show any orders coming.

I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling ME to inform me of what's going on with my order.

Three days later I called the catalog number; they again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there, but she didn't know when.

I called Sunrise Mall location AGAIN a few days after that -- same information.

I called the catalog number (I don't know when or even how many times anymore!) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am STILL receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location!

I called the Sunrise location one last time (Jasmine), and she informed me that one of my orders had come in, but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor EVER gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all!). The email stated “Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder please contact our Customer Relations Department at [protected]. Thank you.”
This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks.

I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found ANOTHER email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund, and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing)that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (AGAIN to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case 6826124"

I am at my wits END! I just want my money refunded ($64.94) and I will NEVER utilize JC Penney for anything again -- online or in-store!