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jConnect / Service failed

1 Canada Review updated:

Our service with them failed on the 17th of April. It is now the 23rd and I keep getting the old "we're very sorry we have forwarded to our technical team to deal with" always putting me on hold. They have not met their commitments to getting back to me on two occasions. This is outsourced Indian support which I have no problem with HOWEVER when multiple service calls get told nothing new I have had it. We have not had voicemail nor fax services for over a week. Very costly to a business relying on any service like this.

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Comments

  • Fa
      3rd of Sep, 2015
    0 Votes

    Worst company and worst management. Just doing fake work. They are just vendor of third party software's, no in house system for BI and CRMs etc . Hire employees on bulk when they are facing client side issue, after that fired them without telling them the reason.

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