J.C. Whitney / False Advertising
I received an e-mail regarding the JCWhitney's Memorial Day sale where an additional 15-20% saving would be realized if you placed an order on Memorial Day. I ordered a $140.00 bike rack with standard shipping and submitted my payment information. The order was received, processed, and shipped but the additional discount was never applied. I wasnt really ready to buy it at that time, but the additional discount made me rethink my time line. I also ordered a 6-switch panel like the one shown in the advertisement, but received a unit that was nothing like the photo and was greatly inferior in design and quality. Repeated e-mails to their customer service department have gone unanswered, and unacknowledged. I wrote a product review of the switches, but they decided not to post my review because it was a negative review. Why have a review process then if all you are going to post are the positive ones????? Buyer beware with this company, they think that because there an older, and larger establishment that they are above the rules, and dont have to keep their customers happy!! I think thats what Sears thought once, just before they almost went out of business, and K-mart had to save their ###.