JC Penney
reviews and complaints

I purchased a solid wood round pedestal dining room table with 6 chairs. The table is less then 5 years old. While my 8 yr. old daughter was sitting at the table doing her homework the solid wood pedestal cracked broke in half and fell on my daughter. Thank God my husband was close enough to the table to save her from being severely hurt. I have called JCP customer services and have been unsuccessful in getting anyone to help us. This piece of wood did not come unscrewed nor was it broken or lose - the wood snapped in half. Pictures are below. I am trying to find someone who cares enough to answer our calls. this is completely unacceptable!

Every time I enter a JCPenney store I am blasted with loud music.
When I take my complaint to customer service I am told that they have no control over the type of or volume of the music piped in and can do nothing about it. It makes me wonder about the purpose of such an environment. And I can't help but think that most likely someone, somewhere did" a study "that people buy more when music (and I use the term music loosely) is presented.
Shopping used to be a fun pleasant experience for me but now all the stores, yours included, have created such an obnoxious environment that all I want to do is get in and out as fast as I can.
I am writing this to let you know that this technique does not work for everyone when in fact it makes me buy less.

On Friday, March 9th 2018, I purchased 8 articles of clothing for my 4 yr old granddaughter. 3 pairs of AZ Denim Bermuda shorts. They were on sale for $11.99 each. I was charged regular price of (2) @ $26 and (1) @ $27. Also, 2 of the shirts were 30% off. I paid full price of $22 each. For years I have shopped at JCP and have never had such a bad experience. The store # 1037, transaction 7164, associate 0058. I did have a 50% off coupon. I should have caught the error but, I was with my granddaughter and I still had a lot of shopping to do. We just moved to this area and this was the only visit to this store. I do hope that this issue will be addressed. My cell is: [protected].

My hair looks terrible. I'm very upset I went on 3/8/18 And had a picture of what I wanted. She messed it up. I went back on 3/9/18 Second time. My hair looks like crap. I'm out 105.00 Dollars and my hair looks like crap. Now I have to pay someone else to fix your salons mess up. I won't even leave my house because my hair is so stupid looking. I'm submitting a photo of what I wanted and what I got.

It is all the same! I have been a licensed cosmetologist since 1978. Also, thank God I do not work there anymore. They treat their workers like second class citizens. Go elsewhere, they rip off the customers. Very high prices, for nothing. A joke---How they charge to what the worker is sooo called"master stylist." Many times, a cosmetologist out of beauty school, is just as good as a cosmetologist, who has worked for years.

Most JCP reps that's I've had the unfortunate pleasure of dealing with on the phone are rude, incompetent, offensive, lack compassion, unprofessional, and not resolution driven.

I've had issues having my payment made on line allocated properly to the non promotional balance. This required multiple phone calls. The reps could not satisfy my request.

I have work at JC penny for a couple of years hoping things change but is getting worst. The management have no training whatsoever. To start they never explain how to do things. You are expected to know. Then you get yelled at by not doing it right. Now for hours they give lots of hours to Jessica while the other employees don't get enough. Management goes around tell everybody that they have favorites and never get in trouble. Now if JC Penny upper management and headquarters find this out I'm pretty sure they will treat everyone equally. According to tha law they will be no discrimination and all will get treated equal.

I ordered a table from JC Penney that has the label indicated. I would appreciate you having it picked up and I would like a full refund and free return. I ordered the table online. Had I known about the formaldehyde I would not have ordered it. I did not open the package for fear of being contaminated. I already have enough health issues. Please have it picked up . Please!

I am a very long time user of Stafford T shirts. I recently purchased a package of the shirts. All of them began pilling in front close to the neck after the second or third washing. Thinking I just had a bad batch, I just put some aside to use when painting or other such activities and recycled the rest. I bought a replacement package which have begun to do the same. I have some that are 5 years old that look better.

My only purpose in this is to ensure that somebody at JCP is aware of the problem as I love the product (when it isn't pilling).

My boyfriend bought an engagement ring for me, for Christmas of 2017. He paid for the plan, that allowed us to get the ring sized, or replace any diamonds that may fall out, for free. A couple days after Christmas we took my ring into our JCpenny's in St. George, UT, where my boyfriend bought it. So that we could get it sized, because it was too big. We sized my finger and decided that a 5 1/2 would fit perfectly. They told us they would send it out to get sized, and that it would take about 3 weeks, until they got it back. Well, 3 weeks later they called us and told us it was back, and that we could come pick it up. So, we went to pick it up, I tried it on, and it was very snug. The lady at the jewelry counter checked the size for us, and it turned out that it was sized to a 4 3/8, not a 5 1/2. So then, they apologize and we go through the process again, of them sending it out to get sized. So another 3 weeks goes by, and we get a call stating that my ring was back, and that we could come pick it up. So, two days after they called, I go to pick it up, and my ring is nowhere to be found. So, two employees and two supervisors were looking everywhere for it, and it turns out that it somehow got put in the container of jewelry that was mailed out to be sized that morning. So then, the supervisor says they will call them on Monday, which was 2 days away, and they would have them mail it back. She also stated, that it would be back within 2 days. So, we call them 2 days later, 3 days later, 4 days later, and they still don't have it. So then, we call the middle of the next week, and they still don't have it... By this time my boyfriend and I are both pretty annoyed, because it's already February 21, 2018 and we still don't have my ring. If my ring is not back by the end of this week, or if it does come back, and again is the wrong size, we will be sure to get our money back, and go somewhere else to get a ring. We have heard excuse after excuse of "Sorry it's been busy, because of Christmas" or "Oh it's always hectic around Valentine's". My boyfriend of 3 years got me a ring, that symbolizes something, and I haven't even been able to wear it. It's been 2 months now, and we have had nothing but problems.

I have contacted the BBB regarding a conversation that I had with a customer service agent via chat this evening. I will also be sharing this through social media so that everyone can see the most horrible customer service experience that I have ever experienced. I have no clue how to even go about expressing my frustration, but I expect going forward this issue will be resolved and will no longer occur in your company after this. If your company would like to speak to me regarding this matter please contact me via e-mail at [protected]@gmail.com

Info at 18:22, Feb 20:
Thank you for choosing JCPenney. A chat customer care associate will be with you shortly.
Info at 18:22, Feb 20:
Thank you for contacting JCPenney! Enjoy an extra 60% off when you spend $100 or more or an extra 40% off when you spend $40 or more! Use code BUYNOW63 to take advantage of this offer. Plus get free shipping to the home for orders over $99. See exclusions and details on jcp.com.

How may I help you today?
Heather at 18:22, Feb 20:
code not applying to my item
Leslie at 18:23, Feb 20:
Hello Heather, one moment please.
Heather at 18:24, Feb 20:
hello?
Leslie at 18:26, Feb 20:
Yes I asked you for one moment please. I'm chatting with 2 others.
Leslie at 18:26, Feb 20:
Perfumes are excluded from this promo code.
Heather at 18:26, Feb 20:
excuse me? That's fine, let me speak with your supervisor Leslie.
Leslie at 18:27, Feb 20:
I am a supervisor.
Heather at 18:27, Feb 20:
I have saved this conversation and will be contacting the BBB regarding the unprofessionalism of this chat,
Heather at 18:27, Feb 20:
Let me speak with your manager then
Leslie at 18:28, Feb 20:
That's fine. Please give us a call at 1.800.322.1189.
Heather at 18:28, Feb 20:
NO, I am requesting to speak with your manager now.
Heather at 18:28, Feb 20:
This will be a much much bigger issue
Heather at 18:29, Feb 20:
now connect me with your manager
Heather at 18:30, Feb 20:
Are you connecting me?
Info at 18:33, Feb 20:
The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.
Leslie at 18:35, Feb 20:
Every agent on the team is a manager and if you need further assistance please feel free 1.800.322.1189.
Leslie at 18:36, Feb 20:
Is there anything else I may help you with?
Heather at 18:36, Feb 20:
I contacted the chat to ask a simple question regarding an issue I was having with the site. There was no need to be rude, as I understand that you may be busy. I sure hope that the way you are conducting yourself is not how customer service works for JCPenny. Thank you for not assisting me, denying my request to speak with your manager.
Heather at 18:37, Feb 20:
For one you haven't help me with my original concern, and now you are allowing me to speak with your manager about how you have conducted yourself during this whole conversation.
Heather at 18:38, Feb 20:
are not*
Leslie at 18:39, Feb 20:
I do understand your frustration but you never gave me a chance to assist you. I addressed your concern the best I could in an up tempo work flow. We are all managers in our area. Is there anything else I may help you with?
Heather at 18:39, Feb 20:
There is no way that you are a supervisor or manager, and you continue to deny my request. Everyone has someone they report to.
Info at 18:40, Feb 20:
The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.
Leslie at 18:40, Feb 20:
Thank you for being a valued JCPenney customer. It has been our pleasure chatting with you. Please have a wonderful day!
Info at 18:40, Feb 20:
Please take 30 seconds to let us know how we did. We value your opinion.

Date of Service: Saturday, February 17, 2018
Desirable Resolution: Refund for the $32 cost of a haircut

I've been having a particularly rough couple weeks and decided to splurge on a haircut. I arrived with a picture of what I wanted and described it as well. My stylist barely glanced at the picture. After blow drying, she gave me a mirror and I tried to confirm that she'd put layers throughout as I'd asked (and as my picture detailed) because it didn't look like there were any layers. She said yes. I gave a very generous tip and left. Upon getting home, I realized there were absolutely no layers at all. I am very upset about this appointment. I usually go to Cost Cutters but treated myself to a better salon because I had expected better service.

Showed up for my 12noon at the Woodbridge location, was told by the receptionist that I was booked for a stylist that was off this week. I felt that enough was not done to accommodate me. The receptionist said she can but she can't do my hair? I left went to another location. I drove approximately one hour plus to and from, I want I called the E. Brunswick they booked me. I am experiencing the same like what is wrong with these women, why are wasting my time. I waited almost an hour, no o.e else was waiting it was empty in there. I am so upset .

I recently placed an on line order and received an email that all of my order had arrived at the store. I went to the store to pickup my order and discover one of my items was not delivered. The reps at the store was great they looked for awhile but could not locate. The manager asked to see my paperwork and in the bag we found a note from customer service apologizing that they could delivered the item but that I would be refunded. So the manager sent me on my way. I had a feeling they we would not refund me so I called cs. The first rep was nice and opened a ticket for me. She said someone would call me in 48 hrs. No one called. I called back and cs told me they could not help me I had to go back to the store. I asked to speak to manager and was told it would not help they would tell me the same thing. The "manager" did tell me the same thing. I have wasted time, money and gas on tring to buy a present for husband when cs should have taken care of my issue when I called.

I placed a mattress order on Feb 1st . The details of the order indicated that I would receive a call by Feb 16th to schedule delivery.

I called customer service today (Feb 16th) and spoke to Sheila who did nothing to help me. She continued to reiterate these orders take 4 to 6 weeks.

Before and After an order is placed, the customer should be aware of a 4 to 6 weeks timeline.

Today is Feb 16th and according to the order details, I was supposed to be contacted to schedule delivery. Customer service is saying the mattress is still in transit.. Will never order anything again from JC Penney!

I am a loyal customer of J. C. Penney. However, as you can see from the pictures your employees do not have pride in your business. This contributes to financial issues.
I saw two employees walk right by this mess while another walked right through that aisle and just stepped over the mess.
Your employees need pride in your store. Please see the photos.

My wife and I ordered a Samsung washer and dryer set on January 25 at a cost of over $1200. The items were scheduled to be delivered February 1st. We were given a 4 hr window, 12-4, for delivery. So my wife took the day off from school to be home for the delivery. She waited all day pretty much at the window waiting for the truck as we have never owned a washer and dryer before. She was super excited to have this. To try and make this short the delivery never came. I called JC Penny who called the delivery company, GE, who at first said that they tried to call and did not get an answer so they could not make the delivery. Apparently JC Penny did not have our correct phone number and passed on the wrong number to GE. That being said, It was never mentioned by JC Penny that we will be getting a call and to make sure we answer the call or we will not get our delivery. We were expecting a truck to show up and were home to meet said truck. Had we known to expect a call we would have followed up to make sure they had the correct number to call. After much debate and denial by JC Penny and GE we find out that the policy is that the driver calls and if there is no answer then they are supposed to knock on the door and wait 20 minutes before leaving but all information including a description of the house is logged into their computer and time stamped to show they attempted to make the delivery. Basically the driver never came by the house. Our surveillance cameras show it. The driver entered information into the computer at 700 pm that night, hours after we started calling, and after we were told he could not come back out that night.
So still on Feb 1st the conclusion we reached was they could deliver on Saturday Feb 4th. We accepted this date, however wanted a specific time of delivery. They screwed up the first delivery, my wife had taken that day off from school, we had plans for Saturday, we were not going to wait around for another 4 hrs. I've worked for electronically routed companies before. It is possible to go off route to make special circumstance service calls no matter what the company tells you. It just is not time efficient for them to do so but it can be done and is done. Things were left Feb 1st with us expecting a phone call on Feb 2nd with a time of delivery on Saturday. On Feb 2 I called GE direct and was told not only will they not give us any better than a 4 hr window but now they cannot deliver until Tuesday because we did not accept the Saturday delivery, which we did, and was confirmed by the woman on the other end of the phone the night of Feb 1st. That was enough for us. I told the supervisor for GE during that same call to cancel the order. My wife 5 minutes later called JC Penny and cancelled the order through them.
We were then told we will be refunded when Samsung receives their machines back, which of course were being delivered by GE. Friday Feb 3rd we called JC Penny again to make sure the cancellation went through, at which point we were told GE was still planning on delivering the machines to us now on Thursday of the next week. We again clearly stated that we cancelled the order the day before, we do not want the delivery. Monday Feb 5th we called JC Penny again to verify the cancellation and see if the machines had been shipped back yet. The cancellation was verified but said it may take a couple days for GE to ship the machines back to Samsung. JC Penny told us they would call us on Wednesday to follow up. We did not receive any call on Wednesday. It was a very busy week for us. We kind of had faith that after this much they have to know its cancelled and they had a week to send it back and it should be arriving at Samsung if not already there. Well yesterday, Feb 12th, I call JC Penny who put me on hold for 20 minutes while they called GE. Once they came back said that it had not been shipped yet, give it another 24 hrs.
Which finally brings us to today, Feb 13th. My wife called JC Penny to see if they shipped the items back today and what do you know, GE still had the washer and dryer in their system to be delivered to us. When they planned to do so I have no idea. My wife who was understandable very angry at this point but not rude was met by an extremely rude customer service person from JC Penny who refused to transfer my wife to a supervisor. After 15 minutes on the phone with this woman she finally went and spoke to the supervisor, came back and told my wife that the refund would be bypassed, meaning it would not have to go back to Samsung before the refund would be issued. So currently the refund has been released but its still going to take 7 days for us to get it. I don't understand how an electronic transfer of money takes 7 days, but at least its on the way. Hopefully. Maybe.
Some of JC Penny's customer service reps and supervisors were friendly and helpful, some were extremely rude and terrible. GE is an absolutely terrible company and should not be in existence! I will never buy anything from JC Penny again knowing that they use this company for delivery. And we just bought a new house, hence buying the washer and dryer. There are many other things we need for the house that JC Penny will not be getting out business for.

I placed a online order by Phone on 2/12/2018. The representative failed to inform me that it would take 10 days from the purchase date for the items to ship. Then when I asked her could the ring be sized she said yes. Unfortunately she did not tell me it would be another 3 weeks to get it back from being sized. Well I've been on the phone today for several hours trying to just get a refund because I was miss informed. I was told that they only have a 10 minutes window to cancel a order which that is not on your website! Then they tell me to call the store its being shipped to only for them to tell me there's nothing they can do until the order is shipped to them! So now I have to wait 2weeks before I can even get my money back because of very poor customer service! This is horrible! All JC penny has done is given me the run around. And kept telling me to calk the store and the store saying call dot.com the order haven't been shipped yet it doesn't ship til 2/19/2018 I just think it need to be a better return policy and train your employees to tell customers vitamins information like this. It will be very helpful cause I'm one angry customer and I'm going to make sure I post every poor ratings on every site possible to spread the word cause this is wrong! I'm a first time customer and last time customer JC penny will never get to do me this way again! Evey thing that seem good is not good you've taught me a lesson👎👎👎👎👎

I placed an order online on Jan. 18, 2018 - I was told that it would deliver within 2 weeks. It is currently Feb. 12, 2018 and I still have not heard from the trucking company to schedule the delivery. I called this morning to once again try to get tracking information. I was connected to the trucking company and I'm now being told I will be contacted on the 14th to then set up a delivery date. If I would have known it was going to take almost a month to get this TV I would have never ordered it from your business. I had family in from out of town this past weekend and had no TV from our family room. I am extremely frustrated to say the least. I have called numerous times to try to track this shipment and was put on hold for over 30 minutes at least two times. When you give someone a delivery window it should be more accurate and not deceiving.