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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:15 pm EDT
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JC Penney matress exchange

I bought a set of Spring Air Mattresses from J.C. Penneys in 2008. The mattress started to sag on each side, beings that I weigh 130 sometimes less hardly more. When the mattress started to sag I would turn them around, they were pillow top and I paid a whoppin $900.00 dollars for them. Well once the mattress had a noticeable dip in it, I bought a mattress foam to see if maybe that would help. Well after everything I did was to no avail I decided I would start looking in CONSUMER COMPLAINTS and there I found many complaints about the very same mattress set I bought and several complaints about J.C. PENNEYS concerning these mattress. Let me first tell you that I am 57 years old and have had 4 failed back surgeries, and have been diagnosed with DEGENERATIVE SPINE/JOINT DISEASE. I can't sleep on any mattress with a large dip in the middle. I don't know if I can but I am going to try to attach some photos with this COMPLAINT. Well I called the store and they took my information and told me someone would get in touch with me. I waited, and waited and finally I called the 1-800 number again and they told me someone would call me in the next days. I finally received a call from an inspector from a J.C. PENNEYS and he asked me if he could come out and look at the mattress. He came and did an inspection of the mattress and said to me that the springs in the mattress was not any more good, he measured the hole where I have to sleep with a bad back and the hole was 1 1/2 inch deep. I just wonder if anyone at the top of PENNEYS CORPORATION IS SLEEPING ON A MATTRESS THEY BOUGHT FROM THEIR STORE WITH A HOLE THAT DEEP IN IT. After about 6 days I did not hear back from anyone and on the 6 day I called and they told me they did not have the report yet. On the 9th day I called back and they asked me to hold on for a moment and when they returned to the phone they told me I was ELIGIBLE FOR A RESELECT.

WELL I MUST TELL YOU HOW THE RESELECT PROCEDURE WORKS. YOU GO BACK INTO THE STORE YOU BOUGHT THE MATTRESS AND YOU PICK OUT YOUR MATTRESS AND WHEN YOU GET TO THE COUNTER TO EXCHANGE THE MATTRESS AND THAT IS WHEN YOU ARE HIT WITH THE BOMBSHELL.

YOU HAVE TO PAY FOR YOUR NEW SELECTION AT THE COUNTER AND NEW DELIVERY CHARGES. WHEN YOUR MATTRESS ARE DELIVERED AND THE OLD MATTRESS TAKEN BACK TO THE WAREHOUSE AND CHECKED IN( THEY GIVE YOU NO DATE THAT THE WAREHOUSE WILL CHECK YOUR OLD MATTRESS IN) WHENEVER THEY ARE CHECKED IN YOU WILL RECEIVE A REFUND CHECK FOR THE OLD MATTRESS THEY PICKED UP. THIS COULD TAKE UP TO 2 WEEKS TO HAPPEN. I DON'T KNOW ABOUT ANYONE ELSE BUT I AM ON DISABILITY AND RECEIVE SSI. I DO NOT HAVE 900.00 DOLLARS TO JUST WALK INTO THE STORE AND BUY OTHER MATTRESS WHEN I SHOULD BE ISSUED ANOTHER SET FOR THE SAME AMOUNT THAT I PURCHASED THE ONES THAT WAS DEFECTIVE. I SPOKE WITH THE SALES LADY AND THEN SHE CALLED JC PENNEY CUSTOMER SERVICE DEPT AND THEY WOULD NOT EVEN TRY TO WORK WITH ME, AND THEY THEN PROCEEDED I HAD 30 DAYS TO COMPLETE THIS TRANSACTION. I AM GOING TO POST THIS ON FACEBOOK, MY SPACE, TWITTER, BETTER BUSINESS BUREAU WEB PAGE, AND ANY AND ALL OVER THE INTERNET SO THAT PEOPLE CAN SEE WHAT THE WAY COMPANIES ARE TREATING PEOPLE OUT HERE IN THIS TIME WHEN THE ECONOMY IS SINKING.

I WILL NEVER AS LONG AS I LIVE BUY ANOTHER OBJECT FROM JC PENNEY AND I HAVE INFORMED ALL MY FAMILY, FRIENDS, FACEBOOK FRIENDS, MY SPACE FRIENDS AND EVERY OTHER BLOG KNOWN TO THE WEBSITE IN THIS DAY. THEY WILL NOT GET AWAY WITH THIS. IT IS A SHAME THE WAY THEY HAVE DONE ME. THEY HAVE JUST STOLEN 900.00 DOLLARS FROM ME AND I HAVE NOTHING TO SHOW FOR IT.

I ASK EVERYONE THAT BUY AT PENNEYS TO NEVER EVER GO NEAR THE MATTRESS DEPT. UNLESS THEY WANT TO BE STOLEN FROM. THEY ARE NO BETTER THAN A THEIF STEALING FROM AN INVALID. THIS SAME COMPLAINT IS GOING WORLD WIDE AS SOON AS I CAN GET ADDRESSES OF EVERYONE I NEED. I ASKED THEM TO ISSUE ME A STORE CREDIT AND THEN LET ME USES THE STORE CREDIT TO PURCHASE THE MATTRESS, IF THEY WERE WORRIED ABOUT THE OLD MATTRESS AT MY HOME, WHEN THEY CAME TO DELIVER THE NEW ONE IF THE OLD WERE NOT HERE TAKE THE NEW ONES BACK, I EVEN ASKED THEM TO COME AND PICK UP THE ONES I HAVE AT MY HOME 1ST AND THEN DELIVER THE OTHERS. THEY SAID NO TO EVERYTHING. SO I AM STUCK WITH SOME J.C. PENNEY DEFECTIVE MATTRESS THAT I PAID 900.00 FOR. MY NAME IS: BONNIE HOBBS-WADE, EMAIL ADDRESS: [protected]@yahoo.com and if you would like my phone number email me and I will be happy to give it to you.

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Balance Seeker
Libertyville, US
Jun 07, 2011 2:01 am EDT

We had a similiar problem although our 'depression' was only 1 1/4" after a couple years. I am convinced that the mattress industry has put a bogus test in their warranties. It would be very difficult to fail this test due to the fact that the pillow top recovery does not necessarily mimic the deflection in the sub mattress ie. the pillow top recovers more than the internal mattress.

In this light the warranty is bogus . . . I would guess the manufactures don't replace many mattresses based on this biased test and that the test was designed for that purpose. Bottom line . . . get educated and BE AWARE ! ! !

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nipal
, US
Mar 12, 2011 2:58 pm EST
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I had the exact same problem with their mattress. I finally put it in my guest bedroom until my guests complained that they had to hang on to the edge so they didn't both roll in the middle.
DO NOT EVER BUY A JC PENNEY'S MATTRESS.
What I ended about doing is turning the mattress even though it is a pillow top, buying a 4 inch $400.00 topper and it may last until I can find another 900 to buy another. And it won't be from JC Penney's.

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4:53 pm EDT
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JC Penney injury in store

I use a wheelchair from a birth defect. I meet a my friend at the wyoming valley mall who is also in a wheelchair. She decided that she wanted to use her birthday money and buy some clothes from JC Penney's. Well since we are in our late 20's we went to the petite section to buy something nice. That section is the worst section to buy from if your handicap. The clothes racks are squished together so tightly so they can try and sell as many sale items as possible. You literally have to walk sideways to get through. Well I thought hell with this I am going to get in to try and get my friend a jacket she saw. she is in an electric wheelchair I am in a manual chair so I pushed my way into the racks. Well I started to get stuck so I told my friend i have to get out of there. I started to push my way out and my back wheel got caught. I pushed and their was this hidden rack hung very low. I never saw it because their was long dresses hanging down hiding it. I smashed my hand so hard I screamed out loud. Well ok I cursed out loud. I finally get out between the racks and look at my right hand. It had ripped skin and my knuckles were swollen. I go up to the cashiers and told her what happened. Her stupid response was "Do you want to put rubbing alcohol on that?" I go excuse me NO I have ripped skin from your lack of handicap accessibility. I said can you please call over the manager I would like to file a report just in case I would like medical attention if any fingers are broken. At that time I wasn't able to move any of my fingers. So this manager comes over I explained what happened. I do have to admit he was very nice but he was new so I think that had a lot to do with it. But instead of bringing the forms to me he asks if I can push myself all the way over to the other side of the store. I am trying to push myself with one hand which is not working and now have to fill out a form which took 20 minutes. I was so frustrated. At the customer service counter they were frustrated with me that I wanted to file a report. I even heard one person say in the back how bad it was going to make them look not knowing I was still out there. I wasn't tall enough to reach the desk so they didn't see me. So anyway a week goes by and I hear from their insurance company and a guy name Frank pretended to be my friend and wanted to help me as much as he can. Then his next statement was to me, "well what are you looking to get out of this?" I was so insulted and I told him that. I go if you think I did this on purpose your an ###. Yeah I get in my wheelchair and smash my hand against ### just to sue people like you. He goes well you never know. I said I am not looking for anything. He said well I am going to wait for the pictures of the area and the report to come in. Another 2 weeks go by and nothing so I call him. I go Frank what's up you haven't called me. I thought you were here to help me the consumer. He said oh well did you decide what you are looking for. I said yeah I know what I want. I want to stick up for all the handicap people in the valley who can't use your store. I am sick and tired of going into stores like yours and not being able to buy things I want because I can't get to them. You make the old lady a nice wide open section to get around in but I don't dress in moo moo's. I am going to write articles to anybody that will listen. I am going to write to the local newspaper, I am going to write on my blog and facebook and tell everybody about your company. You know the worse type of advertisement is bad word of mouth especially when you treat the handicap like they are stupid. So my buddy frank does how about this I am going to offer you a $100 giftcard. I said fine but I am still going to tell everybody. he said he was going to email me the paper to print out and sign for it. I get the email and believe it or not. That damn paper literally in the smallest writing had a gag order on it. So if I continued to talk or write about what happened to me at JC Penney's then they could sue me for everything that I got! I called him back a few day's later because I didn't want him to think I was desperate. I reamed him a new ###. I said just because I can't walk doesn't mean I can't read nor understand legal jargen. How dare you try and put a gag order on me. You can take your giftcards and shove it. I would rather spread the bad word of your company then get something for free. I haven't heard anything from them and I am not telling everybody about how anti-handicap they are. So be careful if you are handicap an I don't only if you are in a wheelchair. I say crutches, cane, deaf, mute, blind, missing limbs ect. They will treat you like you are simple minded and try to walk all over you.

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Update by I say we need to Tea Party more!!
Aug 02, 2010 9:50 pm EDT

HA, HA I was laughing at this comment when I read it. I really don't expect people to do crap for me since most of the time they like to watch the handicap struggle then help. Like they love watching us try to open doors since most of them where I live are not electronic or struggle to get up curbs because they are so old you can't get your wheels up. But you know what if I was looking for something off of JC Penney I would have:

1. Made my hand looks 100x's worse then what it was not be able to push my wheels to file a complaint. Ask for an ambulance to bandage it up take it to the hospital to get xrays.

2. I could have gotten a lawyer to sue them for
A. my injuries to my hand which remember I am looking for all this sympathy so it is so bad I can't use it oh I might need occupational therapy now and physical therapy. This all adds up for better paychecks.

B. I can also add in there that they were not ADA complaint with regarding their clothing racks and me not being able to fully turn around. That is a violation and I can benefit from it.

You say I am looking for sympathy? If i really was looking for sympathy I can say I would be sucking down your hard earned tax dollars and wasting my days doing nothing but sleeping waking up when I want to and playing with my pups. But I am proud to say that I contribute to society have my OWN private insurance which means I work hard and work hard for my money. I feel I should spend my money on what I want. I don't think that I should be limited to what I can buy with it because a store wants to keep handicap people at bay.

By the way I didn't even take their $100.00 gift card...nothing nada. I just wanted it report because my bones do have a habit of breaking. I didn't expect anything off of them and I told them that right off the bat. Obviously since they offered me a measly gift card and I could have gone for something better.

Oh my wheelchair does fit just because it got stuck a little doesn't mean I shouldn't have been in there.

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Angelfireandice
Springfield, US
Sep 02, 2014 1:40 pm EDT

You put YOURSELF in harms way instead of asking for help. Why do you think the whole world should stop for you?...all you people want is to sue...money money money...some one else's money. We don't help you because we are liable legally if ...when we are helping you... IF you get hurt (and you just know you will). Then you start yelling for ambulances and lawyers. You should shop online.

IronGrudge89
IronGrudge89
Mountain Top, US
Jan 15, 2012 10:07 pm EST
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I can see that your sister is in a wheelchair from your other comment, Dot. So I suppose you feel the need to defend everyone that's disabled. Being in a wheelchair doesn't remedy the fact that this ### was wrong in what she did. Quit using disabilites as a scapegoat.

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Dot552943
, US
Jan 15, 2012 1:54 am EST

I have to laugh at the people here who keep saying that she "forced her wheelchair where it didn't belong." Ummm ... she's unable to walk and is trying to get to a jacket on a rack. Is she supposed to get out of her wheelchair and CRAWL to the rack?! She's right when she says that such companies don't leave a lot of room for wheelchair users to get to their products! My sister was a wheelchair user. People who can walk without any problems can get to the racks. Why can't a wheelchair user? Please wake up and smell the coffee, folks!

IronGrudge89
IronGrudge89
Mountain Top, US
Apr 09, 2011 1:03 pm EDT
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"HA, HA I was laughing at this comment when I read it." The truth hurts sometimes. It seems you needed to write this in order to reassure your preconceived notion of being correct. After re-digesting your "complaint", I stand by my initial claim. You forced your wheelchair where it didn't belong. "...so I pushed my way into the racks." That statement alone invalidates your argument as a whole. It seems as though they were doing their job. While I'm not saying that your version of the tale isn't true, the chance of bias is high. It's odd how the handicapped strive for equality (which I agree with), but as soon as the opportunity arises, they have no problem exploiting their disability. ### happens, welcome to the real world. And as far as your condescending attitude goes, it didn't offend me enough to rant about it on ComplaintsBoard :)

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Jennifer821
61 Penn Street, US
Mar 30, 2011 2:16 pm EDT

Really, I understand that you may be hurting, but after reading your post, it does seem that you pushed your wheelchair where it shouldn't belong. seems like you were irritated and got angry and just jammed your way through. it saddens me how some people are. i have been to that store and they are very friendly and very helping when there is a true accident. they are handicap accesable and if you got hurt it seems to be because you were somewhere where you shouldnt have been and therefore your own fault. it is like that lady suiing mcdonalds for coffee burning her.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 29, 2010 4:15 pm EDT
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That sucks that you're handicapped. But that doesn't mean you should force your wheelchair where it doesn't belong. It's your fault for hurting your hand. If you tried to take your wheelchair up a flight of stairs and you fell, it's your fault for attempting that. It works the same way in this scenario. It is my opinion that you are just expecting blind sympathy because you're handicapped.

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2:23 pm EDT

JC Penney rude and unprofessional staff

I reside in Emporia Kansas. It is a small town that has encountered several setbacks. This is due to economical setbacks, limited merchandise availability and imcompentant and unprofessional employees. We have had a large distributor close just recently and I can't began to tell you how degrading the owner was. JCPenny's may follow her suit.

The managers are rude! I frequent the store and consider myself a valued customer, but received the worst treatment.

I had asked a manager to find a shirt in an online catalog. JCPennys has a computer that will do search for them. I was told by the tmanager hat she did not have time to look for my order since I did not have a number. She then turned her back to me and told another sales representative to take care of me.

Disgusting behavior! I want Emporians to know how rude the managers and sales representative are.

I will not shop there again!

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12:39 pm EDT
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JC Penney pedicure

My mother and I had a gift card tha we could of used anywhere in the store and we decided to use in the salon to get pedicures. We we were surprised to find the price double of where we usually go, we can get our hand and feet done for the price they offer. Anyways figured it mut be really good. Needless to say the girl were hairdressers instead of nail specialits. They were nice enough but I could of done just good a job myself. Also took twice as long. We left wishing we would of just went shopping in the store instead. Never again! I will continue to go up he street to my local nail shop where I always get great care and a awesome pedicure and manicure.

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8:15 am EDT
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JC Penney non-receipt of rebate, materials

I placed an order online with JCPenney on April 24, 2010. I signed up for "Stonebridge Benefit Services" that would provide me with a $10 rebate and discounts on other products. The materials were supposed to be mailed in 48 hours.

It has now been 3 weeks and nothing has arrived. The first month was supposed to be free. If the materials don't arrive in that time, what good is it?

This is the confirmation I copied on April 24, 2010:
Your membership materials will be emailed to you within 48 hours.

* Offer for new members. If you are eligible, the rebate voucher will be included in your membership materials and can be used after cancellation. Save the receipt for today's jcp.com purchase to mail in with the voucher. See back of voucher for full terms and conditions.

By selecting “yes, enroll me” you authorize JCPenney to forward to Stonebridge Benefit Services your account information for the card used on your jcp.com order.

Stonebridge Benefit Services will automatically bill your credit or debit card account $9.95 each month after the 30-day trial period. The first billing will occur about 45 days after enrollment unless you cancel during the 30-day trial period.

Please advise.

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Consumer Affairs
Plano, US
May 17, 2010 9:42 am EDT
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At Stonebridge Benefit Services, Inc. nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

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1:28 pm EDT
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JC Penney satisfaction survey 15% coupon

The cashier asked me to please take time to go online to JCP.com and take the satisfaction survey about my shopping experience (I had purchased infant clothing for a gift). She said that I would be provided with an on-line coupon for 15% off my next visit to JC Penney. I returned home and took the survey online. After taking the time to answer all questions, I was asked to hit "enter" one final time. I received the on-screen message of "Page does not Exist". I tried several times to back up and re-enter the info, but each time I received "Page Does Not Exist". So, I received no coupon. I have emailed JCPenney several times but NEVER receive a reply. So whey do they ask you to take the time to take a survey if they are not going to provide you with a coupon. Very, Very False Advertising of Incentives.

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Johny5alive
Chico, US
Jun 21, 2011 9:18 pm EDT

I have heard several people say the website has had problems.

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Associate_728
, US
May 12, 2010 1:56 pm EDT

Not only do I know the website works, but I've helped customers take the survey in our store. Yes it is possible that our server was having a problem at the time, but if you got into the survey the more likely problem is your cookies. Go to Tools > Clear Recent History. A lot of the time there are cookies that get in the way and cause errors like that to occur. If you do decide to shop with Penney's again ask to take the survey in the store at a computer in the back, it shouldn't be a problem and you'll know you'll get a coupon. They do exist

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10:30 am EDT

JC Penney low quality shirts

Money's been tight the last two years so I wasn't able to buy new clothes every year like I used to. I had to skip two years. Yesterday, I went into the shirt department at JC Penney to buy some new shirts. I was stunned by the shoddy quality of the shirts now being sold as compared to two years ago. The fabric used in the shirt is very cheap, and the buttons feel loose and sloppy. The fabric is so thin you can see your skin through the cloth. The button down oxford shirts used to be made in El Salvador with heavy fabric treated with Scotchguard. Now, the Oxford is made in China with very low quality fabric. No cut in price. The shirt has a cheap feel about it, and looks like the shirts Wal-Mart sells for the extremely obese. If you shop at JC Penney, do not buy any shirt that is part of the "Essentials" product line. The Essentials shirts are poorly made with garbage fabric and are total crap. I will never shop at JC Penney again.

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jcpsemo0920
Cape Girardeau, US
Jun 30, 2010 11:32 pm EDT
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did you actually buy the shirt or did you base your opinion by looking at a package? ive heard nothing but good reviews of this shirt and also if you look online you can see a good rating on this shirt from consumers who actually purchased and use the shirt! also, can you really say that any other compareable shirt isnt manufactored in Chine? Do u shop often? lol id say atleast 75% of murchandise sold in the U.S. is manufactored in some other country most of which is in china! learn the market and economy before you complain!

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dudertonmcnally
, US
Apr 29, 2010 1:04 pm EDT
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I'm sure they're disappointed they lost your ### ### as a customer. Too good for 3rd world country sweatshop clothes, you elitist ###? Good luck finding anything good made in America either. [censored].

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12:53 pm EDT
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JC Penney beware

I opened a bank account a week ago, and as a result, do not have a debit card yet, only temporary checks. I just switched banks to a joint account with my fiance. When I opened my own bank account in November of 09, JC Penney took my temporary check, so I assumed they would this time. So after I checked out $250 worth of items and wrote my address, name, phone number, and license plate number on the check and let the cashier look at my ID, she informed me that they do not take temporary checks. It's the day before Easter, and the bank is not open on Saturdays, and they took my check in November. She told me it's because the check has no number. If they have all my contact info, can they not fill in the check number in the computer with 0s and call me if it bounces? it's not like all my information is not on the check or that I am not who I say I am. I had to leave all the things behind. Why did this happen? It's ridiculous, and they just lost a lot of money.

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Angelfireandice
Springfield, US
Sep 02, 2014 1:45 pm EDT

No one takes starter checks...not Wal Mart, not Sears, NO ONE. If you shop you should know that. You know, you have to have a certain IQ to be able to shop ... some people just should stay out of stores completely. Geeeeze.

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jcpsemo0920
Cape Girardeau, US
Jun 30, 2010 11:24 pm EDT
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i dont see your point? Even though they had all your information it is in their policy not to accept temporary checks. in fact i cant think of many places that will! i know most businesses in my area require the checks to have higher check numbers in order to accept them... but in this case the cashier could have held the items you were trying to purchase for a day to allow you to get to the bank and withdraw the money needed to buy the items. also this complaint should be towards "Telecheck INC" since that is the company that processes their check transactions and not towards JCPenneys!

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2:53 pm EDT
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JC Penney refund scam

On or about January 19th 2010 I ordered a mattress set from JCPenney's on-line. The next morning I went on-line to check my order and noticed that my credit limit had been cut from 2700.00 too 900.00 with -0- credit available. At that time January 20th 2010 I sent an email cancelling my order. I was Also told I would get confirmation at the time the order was placed and when it shipped. I never did so I assumed everything was ok. then a month later some frieght company sends me a card saying they tried to deliever a mattress set? Someone was hone all day and no one tried to deliever anything! So I called and told then that the order had been canceled and to please return it. I was assured I would get a full refund. Now months later and 7 phone calls and several emails they finally credit me 799.00 and charge me 158.00 for shipping of an item I never received and had canceled in less than 24 hours. Their reasoning... it was already on the truck. Wow and it took 6 weeks to not get to my house and another 8 weeks to get back to where it came from. Beware consumers JCPenney is not the store they use to be and they just lost a customer that has been with them for her whole life.

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Deb Guu
, US
Nov 22, 2015 3:53 pm EST

I purchase a Liz Clairborne Shirt with a beaded neckline. I wore the shirt once and hand washed the item. A good amount of the beading fell off after one wear and I did not keep my receipt to be able to return the item. I paid $36.00 for this item and am extremely disappointed with your product

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11:21 am EDT
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JC Penney poor customer service

I bought a pocket watch for my son at JC Penney's about 4 years ago. I went by the store because he wanted it repaired. The clasp was broken so that it won't stay shut. He also wanted a different chain. I was doing this for his birthday. I told the sales clerk I wanted a different chain and I was told that they didn't sell chains of any kind at all. So I didn't get any help with that part, not even where I might go to get one. I was told they would send the watch off and I got a return receipt. The sales clerk put my name and phone number and that I wanted an estimate on the cost of the repair. That was on March 5, 2010. Today March 18, 2010 I called the store because as of yet I had not received a call. The clerk told me she would call them and call me back. After like 30 min. I had not received a call so I called her back and she apologized and said she was just fixing to call me when I called. They told her they were not able to fix it. They did not have the right parts and they were discontinued. That she was sorry, that they didn't call me or the management at the store to tell us what they had found. Then she wanted to know if I would like to buy another watch? Duh, I couldn't get service on this one and why would I want to buy something nice like this from a store that can't fix it if it breaks? The clerks were very nice, it just seems poor business to sell fine jewelry and then not be able to fix them somehow and not even call back and tell the person after what, 13 days? I would not have found out today if I hadn't called. I just have a bad taste in my mouth now about the whole way it was handled not by the store but by the repair place. I would not buy any more jewelry there as I could not get it repaired. I realize the watch is probably around 4 years old but it isn't that old that they should have been able to find the parts somewhere and if they couldn't at least call the customer in a reasonable time frame and let them know so they can take it somewhere else.
Thank you.

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Update by Rebekah Schmalke
May 03, 2010 4:01 pm EDT

Since I wrote this complaint, I went back to JCPenny's and talked to the manager of that dept. by the name of April. She was very very nice and helpful. She sent it off again this time to the manufacturer to see what they would say. All I wanted was a quote on how much it would cost to be repaired so if it was too high I could take it else where to have it fixed. Well I waited, waited, waited and then I called and someone told me the watch was sent back to them and they could not repair it so I drove there to pick it up. When I got there I was told it had not come in but in fact was on a tray to be REPAIRED! This is after them telling them they could not repair it and I had drove all the way there which is a long ways from where I live. I was not even sure I wanted it repaired there I just wanted a estimate of how much it would cost. Well April was very nice and helpful and apologized over and over. She gave me a $20 gift card for driving three times there and still not getting any answers. I was called a few days ago and was told it was there and I could pick it up.I went and picked it up and it was all repaired. They did not charge me for the repair as I had never told them to repair it. So it was really a weird, aggravating experience but in the end April really made me feel better and she really cared! I want to thank her for all her help and what all she did. She is a valuable employee and turned a bad situation into something not so bad. I am sorry all this happened but glad it turned out as it did.

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Angelfireandice
Springfield, US
Sep 02, 2014 1:50 pm EDT

Any time you want service DO NOT try to do it over the phone.
Associates are busy with the person in front of them and they are taught that the person in front of you comes first always.
Get out of the house...drive over there and get your business done like those people in line...otherwise your info goes in the trash as they are too busy to deal with those lazy one's on the phone.
Just trying to help...this is the reality of retail...no one gets much accomplished on the phone...

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JC Penney shipping

This is absolutely ridiculous. Went online today to buy a pair of running shoes. They were 105.00 and I thought great... I can use my 20.00 off coupon. So I entered that and it came down to 85.00. Then the shipping tacked back on 14.75! Seriously? It costs almost 15.00 to send me a pair of shoes that weigh maybe a pound? I called jcp and of course no one could explain to me why the shipping is so high. They had no argument when I asked them how it's fair to charge someone according to how much they spent. You could buy a 300.00 item that weighs one pound! I know if they insure the item it's a little more but come on. I used to work with ups and shipping departments and know how they work. It's ok to make sure you're covered as far as shipping goes... But it should be based on how much the item weighs and how far the item needs to be shipped. Shipping is obviously a huge money maker for jcp but I can say they will never make another dime from me ordering online. Oh and by the way... I would have saved 2.00 if i'd shipped it to the store and drove a half hour to pick it up. Lol
You might ask why I didn't drive to the store and purchase the shoes... Well that would be because they don't carry them in the store. Another one of my pet peeves. So basically my 20.00 off coupon was more like 5.00 off a purchase over 100.00. Hmmmm... Doesn't take a rocket scientist to figure out this is a scam!

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JC Penney the quality does not seem to be as good

I need to comment on the quality of the JCPenny "Sheer Support" Stockings. I have been wearing them successfully for over 30 years. I love the colors and the sheer support that they give, as I am a retired Cashier and STILL purchase these stockings. However, the last few times that I have purchased them, they TEAR almost BEFORE you can get them on. i have never had this problem before, but recently at $6.00 a pair, I feel I need to speak on this. Over the years, I have recommended these stockings to others.The quality does not seem to be as good.

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JC Penney cooks microwave/toaster

I bought a cooks microwave and cooks toaster from jcpenney.com. Both products I purchased in April of 08 together and they both died on December 09 on Christmas day no less.

I had microwaves and toasters last me about 5 to 10 years and these products only made it a little over a year. I even have the boxes for them and they look brand new.

I contacted jcpenney and they said sorry it is only 1yr warranty.

I will never ever buy a cooks product again. :-(

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Buyers Beware Read First
Cice, US
Nov 19, 2011 3:39 am EST

I am trying to do researching on the coffee pots. And they show good reviews.. But now it is almost even as it's 50-50 now.. Did you bring it back? And can I ask witch one did buy after...

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Linda L. Gordon
Hudson, US
Nov 10, 2011 1:20 pm EST
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My gift Cooks individual serve coffee maker isn't working properly..Given to me in Sept. 2011...The lid release button only opens when it wants too...and some times the coffee comes out luke warm not HOT and I have to heat it up in the microwave...Not a good product..No more Cooks products for me...Linda Gordon --- jj-fingers@hotmail .com

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JC Penney greasiness and hair loss

I had a reliable hair stylist that transferred from Regis to JCPenney in the local mall and I decided to keep her because she did such a good job on my hair the first time. I am a natural dirty blonde, but I like putting blonde highlights in my hair with dark redish brown underneath. Well, after she transferred to JCPenney I decided that I needed my roots redone, so I made an appointment about five months back. After it was all said and done, my hair LOOKED good, but if you touched it it felt really dry and brittle. Then, after I washed it 24 hours later it turned out SOOOOO greasy and nasty looking for several weeks! I was horrified! I didn't know what happened. I was afraid to go to work or school in fear that everyone would be looking at the back of my head and seeing the grossness. I tried lemon juice and vinegar, store bought stuff, had to shower in almost cold water just to try to eliminate the greasiness to absolutely no avail. Finally, I just had to wear it up all of the time to try to hide it. The only explanation that I could come up is that the chemicals in JCPenney's hair products were very toxic to my hair. I also noticed a significant amount of hair loss. I would say about half of my hair had fallen out and continues to this day to fall out! So my advice, stay away from their salons! If your favorite hair dresser has been transferred there it's probably not for a good reason!

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emily7094
Smyrna, US
Apr 12, 2011 2:38 am EDT

I have to disagree with you darling. A good stylist knows their product. I would say your stylist wasn't familiar with their color line and probably did something wrong. I would have brought you in did a comp hair cond treatment and sold you come clarify shampoo. You need to take in consideration any drugs you might have been taken too. Not all stylist are bad ones. I am one and I do wonderful there and my clients love me, I am sorry you had a bad exp. but Penneys is def not a down grade from regis

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JC Penney - employee abuse

The store manager is horrible. She has some sort of drug issue or something associated with being bipolar, because she is always nice one minute then she pretends like she doesnt know you, or say hello. She usually demands things instead of asking. Another thing is if you happen to do a mistake like.. GO to her for help about a issue or something along...

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JC Penney treatment of employees

I was recently fired from JCP for unkown reasons, I worked for over one year at the store in Conroe, Texas (north of The Woodlands)
The corporate mentality is that if you do not meet your productivity
($$$set each month by corp) you may be let go after missing three months in a 12 month perior..of course none of this was brought up in our interview or our traning. Only came to everyones attention
after one of the other commission sales associates missed hers and than we found out. This is not so bad when it stands alone but when you put it with the fact that from the store manager (Anita Corbell) to the lowest manager the attitude is train your self which I did, don't expect an ans to Emails on questions you have, dont expect a fair schedul so you can make your productivity...dont ever go to a district manager
ever for help! As an employee you are expected to get as many credit
applications as you can, we have qautos, get as many catalog orders as possible, capture the customers email and phone#, when you hear we have 4 and are looking for magice # 5 that means the store has 4 credit app.s and we have a speciffic goal every day..as a commission dapartment employee I was paid the mim. wage with 3%commission
on drapes. In the month of Dec. 2009 mY goal was set at $9300.00 for that month I only did $7, 000.00 in this recession...I could not transfere to an other department because according to the Assist. store manager (Joe Blauer) I have no value in any other part of the store
if I can not make my productivity. So the 17 yr at the front register
that does not show up or comes in late. or always wants the weekends off is more valauable than an adult that helped open the store hauling
boxes and freight to get the store open in Aug. of 2008 I also completely trained my self and sold more than $128000.00 work of
commission curtains in one year...I AM THE DISPOSABLE WORK FORCE MIDDLE AGE WHITE WOMEN...JCP COMPANY CREED IS;;;;
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU...BOYCOTT ALL JCPENNEYS DO UNTO THEM AS THEY HAVE DONE UNTO ITS EMPLOYEES...THE INTEREST ON A JCP CREDIT CARD WAS RAISED TO 29% ECH MONTH...THANK YOU

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TruthTeller2
conroe, US
Feb 25, 2010 3:19 pm EST

'Recently Fired',
Hey Princess, would you like some cheese to go with your whine? Do you think that JCP is the only company that sets productivity standards for employees? Well think again... How else are great companies like JCP going to protect their shareholders from the deadwood like you.

If there is any criticism of the store management in Conroe, it's that they ever put a slug like you on the payroll to begin with. A simple check of your spelling and vocabulary skills should have been enough to relegate you to carrying out trash and cleaning toilets. If they didn't have an opening in the janitorial department you shouldn't have been hired in the first place.

The most likely reason that you couldn't meet your productivity is that you spent so much time sitting on your ### firing off bothersome emails to management. This is a worn out strategy employed by habitual losers who like to complain when they finally get canned that "nobody ever payed any attention to me". Well guess what Princess, Smart professional Managers in any business that does millions of dollars a year in sales, know that they can't afford to waste valuable time responding to every pointless email that some clueless low level (wanabe) sales associate decides is her crisis dejour.

I can't figure out if you are complaining or bragging about training yourself, but I'll guarantee you that, while selling drapes in a department store is a perfectly respectable job, it ain't rocket science.

You went to the District Manager for attention! What a desperate loser you must be. In your next job try being smart, not a smart-###. Instead of complaining about being a disposable middle age WHITE WOMAN, try being thank full that God has allowed you to live to be middle aged, and that you live in America.

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JC Penney glasses

I purchased a new pair of glasses for over $300 at JC Penney in 3-09. I have worn glasses since the 7th grade (I'm now 51 years old..) and have rarely had a single scratch on my lens. This is the first pair of glasses I have not purchased from my eye doctor.

My lenses are very expensive, as I wear bifocals, must pay for the lenses to be made out of a lighter weight, and I always buy transition lenses and the scratch protection.

My lenses have numerous scratches on them. I took them back to the store 6 months after I purchased them and was told there was nothing they could do about them. I am just sick over these glasses, as it will cost me another $450 to replace them. I was told that had I bought the warranty I would have a legitimate claim.

No one ever mentioned a warranty to me. I assumed they would be covered in full if there was a problem.
Vicky

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protect yourselves
Bristol, US
Feb 11, 2010 3:47 pm EST

all transitions lenses have a 1 year warranty. Tell them that and see what they tell you. By the way transitions have a front side coating, it's up to the lab to coat the backside after grinding the lens rx. Are your scratches on the front or back?

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JC Penney charged my credit card without aurthsation to

I order a comforter for my daughter for christmas and the next thing I find out that this company named sb perfect home rewards is charging my account 9.95 .I did not tell them to charge anything for a reward program and I would like my money back.and if they enrolled me into something then unenrol;l me now.

Thank You,

Christine gonzalez

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minderbot11
Lafayette, US
Oct 06, 2010 5:34 pm EDT

I agree. I purhcased drapes for my home. After purchasing them I clicked a button on something small on screen that mentioned 10$ gift card or something. The text was in an area about 2" by 2". I thought that by clicking the box I would be seeing more details - not enrolling.

In reality I enrolled.
15 mintues later I called the 800 number to cancle my membership.
They told me I had not yet been entered in the database and they could not cancle me.

I called JC Penney and told them I want to cancle my membership. They told me to call the 800 number I previously called.

I called the 800 number and was told I need to opt out by mail by when I recieved my "membership packet".

I never recieved my membership packet. After returning from an extended vacation and looking at my credit card statements in greater detail I googled "SB *PERFECT HOME SLECT(Services and Merchandise)" and asked that they remove my membership and redact all chargest (from Aug - Oct (3 monthes) They removed the most recent but would not remove the charges from Aug and Sept.

I was not expecting such a hidden-enrollment to be offered by what I thought was a reputable company. Futhermore I am very dissapointed with JC Penney for failing to act on my behalf to remove charges or in some other way compensate me for my time spent dealing with the issues or the un-wanted charges on my card.

In no way did I check a check box indicating I wished to enroll.
Also, I did not recieve the compensation (10 gift card + membership packet) that I was supposed to recieved.

This is clearly not the way to support your customer-base JC Penney. I'm actually fairly shocked that something so shady came from such a formerly reputable company.

I look forward to speaking with higher management in the next 5 to 7 days. (what timelyness!)

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Consumer Affairs
Plano, US
Jan 06, 2010 9:06 am EST
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At Perfect Home Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

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JC Penney Order Delivery Issue

On Sunday, November 8th, an order was placed on JC Penny online for a kitchen buffet for $199.99. With tax, and shipping and handling, it came to $236.90.
The receipt said it would be delivered within 7-10 days. On November 18th, I contacted the customer service desk, and spoke with Melissa. The tracking code they had sent had not been updated by UPS since the product had not moved in 8 days. Melissa told me that they were not responsible for the shipping, and that I needed to contact UPS. I contacted UPS, and their customer service rep said that the original shipping contact, JC Penny, needed to contact UPS to start a tracking request. I contacted JC Penny and told them this, and the contact I spoke to, Quinton, said they wouldn't do that until it had been 10 days (NOTE: NOT 10 Business days, just 10 days). I mentioned that it had been 10 days, and Quinton continued to refuse to start a tracking request. At this point, I requested that the order be cancelled and refunded to the card it had been charged to. I asked if they would start a tracking request now that it was their merchandise again, and no longer mine. Quinton said goodbye, and tried to end the call without giving me a confirmation number for the cancellation of the order. I got the number. Sure enough, the tracking request started after our phone call ended.
I called back two days later to confirm the order had been cancelled since it still wasn't refunded. I was told the order was never cancelled. The UPS tracking showed that the product had been returned to JC Penny already. They asked if I would like the order shipped back out to me, and I said no.
It took more than a week for the funds to be refunded, and since I still needed the furniture piece, I called and asked them to reinstate the order. They did, and this time it arrived 3 days after the order was placed.

Due to the frustrating situation, and terrible customer service. I will never shop JC Penny online, and I will recommend that others avoid any dealings with them. Melissa's comment that JC Penny is not responsible for the shipping, despite the $23.50 shipping and handling fee, and Quinton's misinformation lead me to believe that their staff is inept, and I don't want to risk private information in their hands.

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JC Penney j c penney/family fun rewards

I am shocked that J C Penney allows its online customers to be duped by this scam. I ordered a pressure cooker online and rejected the '$10 off' offer associated with the online purchase, because it did not appeal to me. I paid full price for the purchase. Unfortunately, all of my confidential information - name, address, account number, etc - was given to this 'Family Fun Rewards' company even after I refused the '$10 off'. DO NOT ORDER ANYTHING FROM J C PENNEY either online or by phone if you don't want them to bill your card a monthly charge (now $9.95/mo) forever. This is the most insiduous ripoff I have ever seen.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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