JC Penney Salon Searcy, Arkansas / salon
I was scheduled with my stylist at 5 pm for a cut and color and the manger Matt Kent and head of security had her in a meeting until 5:30 pm. My stylist was able to come out and start my haircut and style, then they pulled her back into the meeting while I was in her chair with half of the cut finished. After a 15 minutes I asked the salon manager what I needed to do because I found it highly unprofessional that they pulled my stylist off my hair. She went in and talked to the manager and was told I needed to reschedule and I would get a 15% discount. I told them that wasn't good enough and that I had already been there for an hour and I would like to see the manager. He never came out. I paid $22 for a half finished haircut and left. The other stylist Dawn did offer an apology, but neither her nor the salon manger offered to clean up my cut.