JC Penney
reviews and complaints

I rarely use my JCPenney credit card. I made a purchase on Black Friday (date after Thanksgiving). I was pregnant and due on December 15th. So at the beginning of December I went through and paid all my bills but since I didn't yet have a statement from JCPenny, I logged into my account online and the due date was 12/31/08. I paid the bill in full. I received my statement and it shows the due date of 12/30! They changed from what it showed online early in December. Complete FRAUD. I am writing to the Comptroller of the Currency, the Federal Trade Commission, the Better Business Bureau, and my Attorney General's Office.

It appears after doing some searched online...there have been other recent complaints of this same fraud happening to other cardholders in the last month. This is a planned scheme and is FRAUD by JCPenney and its credit card (GE Money Bank).

I went online today to make my usual credit card payment to JC Penney. That was the first I knew that Penney had changed my online payment date, moved it back into December (my 2nd December payment) and fined me $35 because my payment date had been changed.

I talked to 3 people in Cust. Service & finally found one who gave a darn about customers. She said they didn't notify those who pay online because it was "too expensive." I closed out my account and cancelled an order...but I'm still burned up! This is how retailers are making $$ in a poor economy -- by charging enormous interest rates on charge cards and penalizing customers for "late Payments" by changing the due date without notification.

When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close the account, I could not open my own account. Since he refuses to answer any of my requests to close the account or contact them to change over to my name, I was unable to do anything. 2 years after our separation and divorce he finally had his mailing address changed and the bills went to him. My number was contact so they started calling me. There was just a minor balance on my account, less than $100. In this same month I had ran a credit check and found out the past year of timely payments meant to increase my credit rating was not listed, I contacted them and was told it was because he was primary, it went on his credit history. I was pissed, I not only had not received any credit rating on this account I was paying on, I helped him out! Then no one was able to take his name off the bill so it would come to me, so every bill and notice went to his home and he didn't respond to them, send them back to me or make any attempt to finish this matter.

I have stopped paying on the bill - since my credit rating is not improved, but his is, I can't get a bill sent to me, can't close the account, can't get one on my own, EVERY letter I sent to them - on my letterhead with my name and address was answered by a Dear MR XXXXX, I don't exist to JcPenney. I gave them his attorney' s name and address, told them to contact him and was told they could not discuss matters with someone not on the card without the primary (my ex!) giving them permission.

The sad thing is I am the one who opened the account in my name years ago, he was secondary, so I could develop my own line of credit. When it came in his name I was told by customer service this is the way they do business, it goes to the "head of the house" and being married made him head of household. Little did I know all those years ago it would come back and haunt me.

I had to wait in-person 45min just to be told my glasses were not in yet. I went in to see if my glasses were ready for pick up, and the clerk said for me to sign in, which I did. I told her, "I just want to know if the glasses are here yet." And she said 'That is what everyone is here for." As I sat and waited, I noticed that other people were ordering glasses, not just picking up glasses.

after 30min I asked again, and she said I had to keep waiting. After 45min she called my name, checked and told me they were not in yet. I was not happy, and I said, "that is a heck of a way to run a business." She responded with "even children have to wait in line."

she could have just checked quickly to see if my glasses were ready, and if they were I could have waited, if not, I could just have left happily. Or, if they dont want to stop what they are doing to check to see if a customer's glasses are ready, they could have a list of names indicating that the glasses were ready, that is updated each days delivery, and scratch the name off when the glasses are picked up...

What a waste of good will; they did most everything correctly, and the one clerk dropped the ball...

Bought a recliner in October in November it was peeling the leather finish, similar to the way ford trucks peeled the paint in the 1980's do to bad primer. Had service guy out, he took pictures told me it was quaranteed a year, that it would be repaired or replaced, I would hear from JC Penny that night, after a week I notified Chase, Credit card, the card I made the purchase on. They immediately took my side, taking the item off my account. Pennys finally contacted us, told my wife that the chemicals in my hair caused the problem and that the Warranty wouldn't cover it. I notified the Chase CC company and sent them pictures of the chair and asked how the warranty was determined to be invalid if they didn't take a sample of the chair's covering or my hair? Pennys called again, telling my wife the chair was discontinued model, that we should go back to the store and make a selection of another chair, well, sitting on the floor was the same discontinued chair, and several chairs of lesser Quality. Thay then told me I had to purchase and pay for the second chair before they would issue a credit for it. This was too much for me, I told the manager that he must come pick up the old chair and he told me that I had to do the exchange, thank goodness I had the foresight to use my chase credit card.
we left the store, I notified the credit card company of what had transpired asking if they could convince Penny's to pick up their chair. Next day my wife got another call from JC Penny's, they are picking up the defective chair tomorrow between 9am and 1 pm. I will be video taping the pick up. Also I went on line to the chair's, manufacturer, seems the chair I bought was a discontinued model that J.C. was selling as a New Chair.

ANY ONE OUT THERE THAT IS PLANNING A MAJOR PURCHASE, USE A CREDIT CARD, THE CREDIT CARD COMPANY, SUCH AS CHASE IN THIS INSTANCE WILL DEFEND YOUR RIGHTS, HAD i PAID CASH, i WOULD HAVE BEEN STUCK WITH THIS LEMON.

JC Penney payment has always been due the 3rd of the Month. I have automatic payment sent without issues until they change the date to the 27th of the same month. Two payments in one month? I didn't catch this and was hit with $35 late fee. I heard that GE Money is doing this to everyone to get cash. This is totally unfair and should be investigated by our Government. I am never late on this paymet, and will now never shop at JC Penney's again.

Citibank which administers the jc penney credit account has changed the due dates on december billing cycles to a 23 day cycle from a normal 28 to thirty day cycle. I called the customer service to complain and talked with a man to could not speak english and who also was very rude. I was told that I was not the only customer that had their date changed and this was nation wide. I cancelled my card. I have maintained this account for many years and have no reason to do any further business with them.

I have been waiting to receive two (2) airlines tickets since the beginning of 2007 and till today I have never received any of them.

I called at the end of the summer and they told me they will get back to me

Please let me know why I never get the tickets and phone calls.

I appreciate if someone can call me before the holiday so I can make travel arrangements. We appreciate your integerity.

Thank you.
Maria Clark and Gary Warren

I paid a balance in full and closed my JC Penneys account, I then received letters asking if I wanted to keep the insurance, if I did I needed to send payment with the enclosed statement. If I no longer wanted the insurance I needed to do nothing. I did not return the statement with payment yet JC Penney applied the charges for insurance to an account that had been closed. I called JC Penney and the woman I spoke with told me she did not know why they were charging the insurance but would take care of it. later I received a letter from a collection agency. (Nice way to take care of it!)

I called JC Penney, I wrote letters to them, I wrote letters to the collection agency and to this day nothing has been done and I have been dealing with this since 2001! I am contacting an attorney to find out what my options are legally. Needless to say, I no longer do any kind of business with JC Penney. I recently received a threatening letter from a collection agency stating that I now owe JC Penney over 300 dollars even though in July of 2001 I paid the account off in full and closed it!

I applied for a loan from my bank and was denied because of the negative mark from JC Penney on my credit. The damage has been much worse than what I can mention here.

My mom paid $44.00 a month for this insurance for over 10 years. When she passed in April of 2002, I was told that there was a record of the insurance, but it had lapsed. Who would allow a policy to lapse after investing in it for ten years? She paid $50, 000.00 or more over this time period but, I as her sole heir, received nothing.

I'm still paying for medical expenses that occurred during her five-year illness through a bank loan. This has been a difficult hardship.

I am extremely disappointed in the Sealy Pillowtop Mattress which I purchased at the end of May, 2007, from JC Penney. I started noticing this problem in February, 2008 and called them. After several telephone calls, I was finally sent a form to fill out - a warranty form. I purchased one of the top of the line mattresses (or so I was told). One side of it has already got an indentation in it and when I sleep there, I wake up with a sore back. They sent "a technician" out to look at it and he told me that "these mattresses are famous for this problem". Last night, I got a telephone call from JC Penney's telling me that although the technician found an indentation, it is not substantial enough to warrant replacing. I have been a customer and credit card holder of JC Penneys since 1978. Not anymore. I paid off my account and am closing it.

I have had an account at JC Penney for many years. Today I received notice that they were increasing my interest rate, decreasing the time in which I can make payment after receiving the monthly bill and increasing the payment amount on my balance.

All this is legal and with the economy what it is, I don't know if I will be able to maintain my credit worthiness with them. It amazes me that they can just change terms on my account like that and just expect me to do what they say. I know their earnings are down, but so are mine...! Any advice or help out there?

We got ripped off with horrible furniture which we were told by the saleperson was leather. It turns out that it is a synthetic material marketed as leather bicast. That means that it is split cowhide that has been covered in a polymer. So, I thought I was sitting on leather that would last us many, many years ... I'm sitting on torn pleather! It is a terrible quality. The store says that the one year warranty is over. But, the POINT IS THEY SOLD ME PLEATHER, warranty or no warranty! We had made many purchases at this store, but after this bitter experience I will opt to never shop at JC Penney. America is not what it used to be!

I purchased a Bulova watch as a birthday gift. I paid $160 dollars for it from JC Penny store. The watchband was too tight so I brought back the watch. Another watchband had to be bought so an additional $20 was added to purchase. I believe the store could have taken the band back and exchanged it. No way, JC Penny was not helpful, totally not with it in Customer Service. I told them to keep the original band and give it to someone else with that size wrist.

Customer service is not existence and clerk all have too much time on their hands.

When we moved we up dated our billing addresses. For some reason JCPenney failed to up date that address and sent a bill to our old address.

This ended with the bill going to collection which was paid in full upon the first telephone call from the collection agency because we are responsible people who pay our debts!

JCPenney's had no problem sending me adds and catalogs or sending me merchandise I purchased on line to my new address. I'm listed in the phone book I'm not hard to find. This $100.00 purchase should have never been sent to a collection agency.

We had flawless credit and had one of the highest credit ratings possible do to years of maintaining outstanding consumer relations with the companies that we deal with.

JCPenney ruined that standing by not taking the time to find out why we purchased thousands of dollars worth of merchandise at a Washington state store but failed to pay for $100.00 mirror whose bill was sent to Virginia! Doesn't that just scream that something is wrong with this picture?

To top it off the GEMB Money bank who is the collection agency for JcPenney called and yelled at me and was extremely rude while I was in a panic thinking my identity had been stolen.

Right now I am so angree. Jc penney in lake grove ny, is the reason for that. I am also waiting for curtains since april 2008. The decorator that was here said no problem with back orders. The week they were supposed to install it they tell me there is a back order and it will have to be done at a later date. After that date, I called numerous times and customers service had no idea what to say. First they say its still not ready, then they say it is ready.. But still noone calls me back. Now it is aug 1 st.. I am sitting here after taking the day off and the installer still is not here.. I called them and they said oh he is doing another house then he will be at your house. My decorator says "what do you want me to do fire him?".. She tells me to complain about her and everyone else she dont care. Oh I forgot to mention that only partial of my curtains are here.. All the time I was calling they never told me my swags had a defect.. And that they were waiting for my decorator to come back from vacation to give the go ahead to do them over.. What the hell? She needs to give the ok, or is it common sense.. They want to give me 2oo for the trouble, I lost more then that taking off from work 2xs and they never came. Never again will I deal with jc penney.