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JC Penney Customer Service Phone, Email, Contacts

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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:44 pm EST

JC Penney store in disarray!

Went shopping on 12/11/17 at the JC Penney at MidRivers Mall in St. Peter's MO. I spent about half an hour wondering around taking pictures because it looked like an all out war had occurred. Not one associate could be seen cleaning up or organizing merchandise, much less to ask if I needed assistance. I did find one shirt to try on, it was resting on top of another rack of clothing. Went into the dressing room and found no stool and a huge tear in the wall. That shirt didn't fit and since there were no associates about, and the shirt was originally found out of its designated location, I did not buy the shirt . And I wonder why brick & mortar stores are going out of business?

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3:29 am EST

JC Penney customer service from a cashier

12/4/17 at the jc penny's in the meadow wood mall in reno, nv: I was purchasing a few gifts but I couldn't find my gift card so I only bought half the items I took to counter. When I found my card I went back to cashier and was very rudely ignored for about 10 minutes then, the clerk radios for another clerk n clocks out. I was so upset by this customer service that I returned the items previously purchased.

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1:54 pm EST
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JC Penney washer / dryer order number [protected]

Bought a washer / dryer set Black Friday 2017.
What I thought I had ordered I did not get.
Discussed this with the supervisor; then I'm told that it is a 15 percent charge to return - this was never explained to me and I cannot find that information on my receipt. The only thing I saw online was that appliances can be returned within 30 days of purchase.
Then I'm told because I realized this right prior to delivery it was the wrong washer/dryer set, I should have stopped it; first off I was confused about all this; second, I did try a few times to call J C Penney that day and I did not get any answer (the very store I purchased it from J C Penney, Myrtle Beach, SC, Coastal Grande Mall). The appliance supervisor is arguing with me I should have done stopped this; nothing about the order was written wrong; nothing about we never went back to the Product(s)that very day to reconfirm that is what I wanted; it was a rushed sale how I felt (just to make a sale) then my husband comes by and we are reviewing the very washer / dryer set I had wanted; why would we go over that set with the employee if that was not the washer / dryer set we wanted. I have a problem with someone not admitting an error. I learned in customer service as I worked for a major corporation with top Executives too that it is not the customer's responsibility if the initial error was made by the employee...I have a problem with being charged more money to return these items and then I could not get the Black Friday prices on the machines I wanted? Having experience with customer service in past, and having good experiences with returns in other stores, I was never charged to return a product, plus I was accommodated in a professional manner by an apology and then given some benefit like it would have been good in this case to wave the 15 percent return fee or giving me the washer / dryer I wanted say for the lower price. That is good customer service. Whether the customer is always right or not, keeping customers happy generally keeps them coming back; it has been proven for successful companies when the company bends a little they are given back by receiving more customers by very good reviews online and word of mouth. You sometimes have to give in to make money; yet it is unfortunate because now there may be customers after reading reviews and being told that will not even think of going to J C Penney for an appliance and will go elsewhere; at this point I don't know if someone will even contact me back and apologize and realize that you never, ever make a customer look bad and you do whatever you can to make them happy. I realize this is not your company policy making the customer happy through what I experienced and reading online of other's experiences and even though I've always had a good relationship with J C Penney with other products and services, now I hesitate whether I will even go back to shop there. I never treated a customer as I was treated and I hope this is the first and last time that I will be treated this way as a past loyal customer of J C. Penney. I did not call as I am not able to get through or put on hold too long; I see others have had similar issues with calling to voice complaints. Thank you for listening.

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10:25 am EST
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JC Penney item purchased from jc penney online order

I ordered a Franklin Sports Deluxe Soccer Sack-Item#847-0545F, from JC Penney online on 12/01/17 and I have yet to receive the correct item. The original order was shipped to my home and upon opening the package, I received the incorrect item. I went to a near JC Penney to return the item and the clerk reordered again, to have it shipped to the store. I was notified by a text on yesterday (12/11), that the order was ready for pick-up. I went back to the near by JC Penney to catalog area to pick-up and again it was the incorrect item shipped. The lot#/Sku# and item description is correct, however the item shipped is something different each time. Again, the Sales Manager on duty (Jacquelyn) ordered this item for the third time, to be shipped to my home. I would like to receive the correct item before Christmas, because this is a Christmas gift.

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Update by cynthia kenon
Dec 12, 2017 10:38 am EST

I ordered a Franklin Sports Deluxe Soccer Sack-Item# 847-0545F on 12/01/17. I have yet to receive the correct item. It was first ordered online, to be shipped at my home address. I received it, however it was the incorrect item shipped. I returned it to a near by JC Penney store. The sales clerk on duty reordered the item and I was notified yesterday by a text message the item was ready for pick-up. However, upon my arrival, I opened the package and it was still the incorrect item shipped (The correct JCP Lot#, SKU# and Item Description is correct, just receiving the incorrect item shipped. Therefore, the manager on duty (Jacquelyn) ordered the Soccer Sack for the third time, to be shipped to my home address. I hoping I will receive the correct item this time. I'm not sure when it is due to be shipped to my home, but I'm hoping before Christmas. This is a Christmas item...

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7:52 am EST

JC Penney arizona jean co the original

Hello, a few months a ago, I purchased a pair of your Jeans from Jc penny's I've enjoyed the comfort so far but yesterday I was walking with a customer at work and the croch seam started to rip with in a few hours the seam had riped right up to the belt on both front and back, a little embarrassing if I can add. I'm disappointed the jeans didn't hold together for what I payed for them, I'm feeling ripped off😒 by Arizona Jean co

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9:50 pm EST
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JC Penney rewards program

I would like you to know about my shopping experience today at JC penny in Warwick Rhode Island. I have four $10 reward coupons that I wanted to use today. I have spent quite a bit of money at JC penny this holiday shopping season. I have earned $40 worth of rewards. I was planning on using all of them for my purchase today but customer service employee could not get them to go through. She called the manager over and after standing there for 40 minutes was told that I could not use my rewards towards the workboots I was purchasing. I was told the rewards program has changed and there are now all kinds of exclusions. Needless to say I was not happy. Especially after being there for 40 minutes! I understand that the coupons have exclusions but the rewards never did and I should be able to use them on any purchase. No where on the rewards certificate does it say anything about items being excluded! This is totally misleading to your customers! You trying to get people to spend more money and when we earn rewards we can't use them. Absolutely terrible!

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:20 am EST
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Did you ask where the exclusions for the rewards could be found in writing?

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8:00 pm EST

JC Penney I asked to have an order canceled and it's now completed?

invoice number--C23756093 order number: [protected] I called in and talked to a supervisor about a mistaken order that was just processing and was assured it would be canceled and not it shows order complete. Please cancel that order and credit my card as I bought a more expensive ring with my supposed refund? Thanks for any help you can give. Nelson Hereid 1307 N. Parklane dr Boonville. IN. 47601

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:34 am EST
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Did they provide you confirmation of the cancellation? This website is not directly affiliated with JC Penney so you will need to contact them directly.

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Shaun R.
, US
Dec 12, 2017 12:20 am EST

Did you purchase this other ring from JC Penny?

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6:04 pm EST

JC Penney online ordering /local jcpenney

It seems like the horror story from hell. On Nov. 27th, 2017 I ordered a comforter from JC Penny.com to Ship to Store which is Cedar Hill, TX location. When I called JC Penny.com the automated says that the comforter was delivered Dec. 5th, 2017. So I call local Cedar Hill, TX and after not being able to get thru to the line because they won't pick up I decided Sunday Dec. 10th I would go into the store. Now this is after for about 5 different times I tried calling JC Penny online ordering and could not get thru. You call and it tells you the status of your order but because of discrepancies, I need to talk to somebody. Wait time says 38 mins, 45 mins, 58 mins, and lastly 62 mins. First of all, who want to wait on the line for over an hours. So the two times I did and finally get connected with somebody, then as they taking my information, the phone just hangs UP! both times this happened leaving me LIVID for three reasons. I don't have my order, I have waited for over an hour and the phone hangs up, NO body calls you back and then I still have an Unresolved issue. So get to the local store, they tell me that their system is saying undelivered. Which one is right and why would it not be delivered after 12 days. So today 12/11/2017 I'm waiting on the local JC Penny to find my order somewhere on the dock, on the shelves...where is my order. I cant' even talk with anyone at the online to say the Hell with it and give me my money back. JC Penny need to not depend on automation so much and Hire some people to answer these phones...it's PITIFUL, when I say I'm disgusted. Then once I today at 5pm finally spoke with online they put the ball in locals hand. AT this point JC Penney sucks and I need a FREE comforter for all the stress, time, gas, cell phone minutes I used up. If you feel you can help me, contact me at [protected].

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:14 am EST
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I can definitely understand why you are upset, but you don't "need" anything for free. An apology for the inconvenience is what you are entitled to.

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6:22 pm EST

JC Penney employee misconduct

I had recently submitted a complaint about JCPenney in Hanford CA & it seems to have disappeared, I will rewrite this complaint. I had gone Christmas shopping for my wife when I overheard two female employees talking about a male employee, Richard. They had said that he had sexual encounters with a few female workers in the back room of the store. They had mentioned that several female employees showed his girlfriend, whom from what I got also work's in the store, several screen shots of him talking sexually & how that had caused problems between her & the females in the store. Since my wife & I buy clothes for our children from there I was very disgusted at the thought of people having sex on or around my children's clothing. We have decided that the Hanford store will no longer be a place that we will spend our hard earned money at. I had done a survey & mentioned this matter but I honestly don't know how concerned the company or store is with such things.

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Update by Neveragain35
Dec 10, 2017 3:40 pm EST

I had gone to the Hanford store a few days ago to browse really for a gift for my wife. I was looking at some shirts when I overheard two female employees talking about a male employee "Richard". They were saying that a few of the other female employees had engaged in some kind of sexual activity with this man in the back room of the store & that several women had screen shots of sexual conversations with him that they had shown his girlfriend whom from what I gathered also work's there. They then begun to talk about the issues that the girlfriend was now causing all females in the store. I had heard enough & do to the fact that my wife & I shop there for our children we will not be going back. To think that our kids could be wearing clothes that people had sex on...NO!

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Diane Schinkel
, US
Dec 12, 2017 10:22 pm EST

I have been a very good customer with JCPenneys for decades. I ordered a curtain rod to be picked up at The Citadel Mall in Colorado Springs. I received an email from your company, that if it was not picked up, by a specific date that your company would refund my credit card. I was fine with that, as there was a shooting at that mall and I decided I would not go there to pick it up. I waited for the refund and it did not happen. I called your customer service phone number yesterday, with a 64 minute wait. Not good customer service. I called tonight, with a 34 minute wait time. When the representative of YOUR company finally answered, she was disrespectful and when I explained the "WHY" of the shooting and that the company had not done what they emailed me that they would do...her response was... "well I don't need to hear it as I already know what you are going to say". I promptly hung up. I want to make sure my account is credited. I will not be shopping with JCPenny any longer. Horrible customer service! I will add... WOW!
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9:51 pm EST

JC Penney pricing

Hello I was at JcPenny's last night and I work with a group in my area called Helping Hearts which we buy gifts for kids that don't have a lot. But besides that I was going to purchase 5 of the drones I saw on sale. I thought it was an awesome price and the older boys would of love them. The sign said Reg. price was 79. then the Sale price was $39. then the now price said in big numbers $19.99 which I do have the picture for if you would like me to send it to you. I ask for a manager, and older guy came over and said no, no way. I thought if that shows the price why can't I get it for that price? The manager was not helping could not even show me the ones that were 19, 99 but even so the huge sign said it on the ones we wanted to get. Name of the drones were called Night Hawk w wi- camera. It was a big display and only had one sign on it for it stated 19.99. I think we should of gotten it for that price? Not very happy.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 12:35 am EST
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I believe the sign indicates that the drones that are regularly priced at $39.99 are priced at $19.99. The $79.99 regular price is on sale for $39.99, and the $99.99 regular price is on sale for $79.99. It seems to imply that there are multiple drones at multiple prices. That sign is certainly not the greatest, and while they are not required to sell you the items at the incorrect sign's price, he should have tried to assist you in finding the proper drones.

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9:38 pm EST
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JC Penney ring purchased through jcpenney.com and subsequent treatment

I purchased a ring earlier this year and purchased the lifetime warranty with it. Within weeks stones fell out. Then more stones fell out and a piece of the ring broke off. Took it into store for repair and they would only give me money back. They would not exchange the ring even though you still sell the ring and also would not reimburse me the money I spent on the warranty even though the ring broke within weeks of purchase. I lost a lot of money and don't think I will be shopping JC Penney anymore. Pitiful customer service.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 2:58 am EST
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Has the price of the ring changed? If it hasn't, you could purchase the ring again with your refund. If it has, that is most likely why they couldn't replace it when you returned the damaged ring. Aside from that, the majority of retailers would not reimburse you for the warranty regardless of how long it has been. Technically you received what you paid for in regards to the warranty, otherwise they might not have refunded you at all.

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9:36 pm EST

JC Penney ripoff

I purchase 2 JF Basic Fashiion Dress Shirts today. In this store there was a buy 1 and get on for 1 penny. I thought I purchase the same " Basic" shirt, but I didn't ( I got the Stretch Care). I was charged about $65. I returned a couple hours later and tried to exchange it for the Basic shirt. When I exchange they didn't give me a refund of $25. They said it was even exchange but I want the what was the sale ( get one get for a 1 penny) which would have brought my total to a little over $40. Now I have a cheaper quality shirt and lost $25 all in 3 hours. If you want to see my receipts, I will be happy to show you. I love JC Penney and never had a problem the service. Normally I would file a complaint, but I can see myself giving $25 away.

Date: 12/9/2017
Time :3:07pm and 6:22pm
Store #: 2848
Store Tran: 3821(original) and 2634
Term #: 090 (original) and 091

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pobarjenkins
Minneapolis, US
Dec 10, 2017 3:00 am EST
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It looks as though you still have not purchased the correct item, however I cannot say for sure. You may want to return to the store and ask an associate to assist you in getting the right item.

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7:16 pm EST
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JC Penney rude associate in jewelry department

Date: December 8, 2017 1:00pm
Client #: 0051
This associate was very unprofessional and rude. I was at the counter waiting for her to find my package and I heard her talking about me to her coworker, saying that should have waited for the store to notify me before coming in. She then asked another coworker to tell me that my package was not there, which her coworker refused to do. I'm within earshot so I'm hearing everything that's being said. She then called the manager (Joe) but she had located my package by the time he arrived. The manager and her other coworkers apologized for the inconvenience, but she did not utter on word. I was shocked by this kind of treatment because this has never happened to me before at this store. Needless to say I won't be shopping here again. I don't know the associate's name because her badge was obscured by her sweater.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 2:25 am EST
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The employee who assisted you could have shown a little more professionalism, but I'm unsure what else could have been done. What type of resolution are you looking for? Did you tell the manager you met with about the employee?

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1:09 pm EST

JC Penney service - smith haven mall - unprofessional manager

I just want to inform you of a manager speaking to a sales associate unprofessionally in front of shoppers. I was shopping when a possible manager/supervisor name badge said Tracy approached the sales associate with a unruly tone and it was embarrassing for myself I can only imagine for the poor lady that was working. It happened around 12 on 12/9/17 near the jewelry section. I enjoy shopping here and the sales associates are always so helpful even at this busy holiday season but this manager needs a refreshing on how to treat others. This was very rude, unprofessional and unacceptable from someone who is suppose to set examples for the associates. I really hope this can be brought up at a meeting or she should be spoken to regarding her treatment of others.

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11:31 am EST
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JC Penney order number #[protected]

My name is Renu Sharma. I ordered Rudolph king size bed room set from jc penny on 6/6/2017. I received my Shipment finally on 11/17/17 after calling every single day for 3 months and I was missing half off my stuff. Again I was calling every single day to ask the status of my order. None of customer service or supervisor has any accurate answer and their customer service skills are so poor. They been telling me to call back in next 24 hours and when I call back, they have no answer. I am wasting my hours every day to call Jcpenny. I am sleeping on the floor from last 3 months. On top of one of customer representative yelled at me which I made the complaint immediately after he hang up the phone on me. I am suffering so badly both physically and mentally. I made the payment of whole amount 2 months back. I have no idea where to make complaint. I was searching on the internet and I got this form.
I hope you will help me
You can contact me at [protected]

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8:43 pm EST
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JC Penney rude customer service phone line representative

On Dec 8, I called the toll free number twice, and while the call back system was efffective in reaching me back ( I talked to someone on the second attempt), the customer service representative's attitude left a lot to be desired.
She was rude, unhelpful, humming on the phone while disregarding my questions ( I have no problem with people humming per se, but this was insolence), and finally, just hung up. Yes. Hung up.
I called regarding order number [protected] for a price adjustment.
I asked how much could I be expecting for the adjustment. She replied then simply hung up when I still had questions.
There was really no other way aside from this board to complain regarding this grossly inefficient customer service, as calling the 800 number again will just mean more waiting time and I will probably get an unhelpful representative again. There is no email at which I can reach JC Penney either.
Please investigate this matter and re-train your customer service reps. Thank you.

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5:37 pm EST
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JC Penney new boots

Hello,

I recently ordered 2 pairs of boots. The tan pair a couple weeks ago, and the black pair during your "buy 1 get 2 free" sale.

I opened both packages today and on the outside of the box it states the price is $26.00. I surely didn't pay that amount, and it's obviously a mistake on the part of your supplier, however now I know how much you marked them up, and frankly that is very angering.

I would like someone to contact me to let me know how this situation will be made right.

YUWE CANSY Tan Boots, sise 7.5 - order #[protected] - paid $52 dollars!

YUWE CANSY Black Boots, size 8.5 - order #[protected] - paid $31.79

Pictures attached, please make this right!

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8:21 am EST
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JC Penney refund policy is a scam

JCOENNYS On 12/5/2017 I got some early Christmas gift three pairs of pants two shirts a dress and a bathing suit cover from some family out of state of mine well they forgot to get a gift receipt so I decided to look up jcpennys return policy without a receipt it says the lowest price within the past 45 days I say ok cause I just want to exchange it to get stuff that's my style I go to the store the start the return and she try's to tell me I will only get 71 cents back on a girlfriend card for a pair of vans that never go on sale I ask her where she got that number she said the computer generates the price not her I said show me where it states that in the return policy at all and that the return policy says the lowest price in the past 45 days I said please show me where in the past six months these shows went on sale for 71 cent she goes I don't no I can't change it it's what the Computer generates she tried that with all my i teams came back under a dollar someone please tell me where the return policy states a Computer generates whatever price they want or show me proof where in the last six months theses shows went on sale for 71cents this is bs and a scam and I think it's sad they pull that [censor] on there customers none of my family will ever shop at jcpennys again

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4:21 pm EST
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JC Penney product in home flyer that is disgusting

Going through the most recent flyer we got in the mail a day or so ago I came across, on page 8 a "deer bottle opener". This is totally inappropriate, and disgusting to have in a family store flyer. I seriously am considering not purchasing ever again from your store. JCP has always been my number one go to place for most of my Life.
I'd like a response as to why this is being sold by JCP. It is NOT funny. It is crude and insulting

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3:38 pm EST
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JC Penney nov./native american history month

To whom it may concern.I have worked at JC Penneys for 3 and half yrs.and yet there has never been no mention what so ever on Native American History Month for November.We celebrate Latino, Asian, Black History Month, And LGTB on our homepages, we get cardboards cut outs to put in our breakroom for these.I am proud to work for company that believes in diversity.But to be diverse, a company must include all cultures.Yet there has never been a word on Native American History Month.This is my 4th november and I have stayed silent waiting because i dont like doing this.But i feel our cultures should be celebrated, respected and recognized just much as everyone else.Thank you, For your time in reading this.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.