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JC Penney Customer Service Phone, Email, Contacts

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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:58 pm EDT
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JC Penney seiko watch repair by jcp and misinformation - or fraud

On Sept 26th I asked a (Queens Center NY Mall) JCP rep if they replaced watch batteries (I bought my Seiko several years ago at JCP and left it in a drawer for over a year and it had stopped). The rep said 'yes, but come in the next day because someone would be there who can close the back (she said she did not have the hand strength to close the back of the watch)'. I didn't go back until the 28th. I approached two reps just standing around in jewelry dept and one told me to go to the end of the store and turn left for battery replacement. I saw nothing at that part of the store and went back to them saying I could not find it. They said it wasn't in the store but across the mall there was a place I could bring the watch to. I was insistent that if I bought it at JCP - and another rep previously told me JCP does replace batteries - that I wanted JCP to do it and not some unknown third-party shop in the mall. They said there was no one there and to come back another day. I asked to speak with a manager. After 10 minutes the rep said she paged twice but didn't get a response. I kept waiting and finally the same rep pointed to another rep and said 'she can do it as soon as she finishes with a customer'. When asked, the other rep "Consuelo" said yes she can change the battery and I gave her the watch and she told be to come back in 20 minutes. When I returned she said there was a problem. She showed me the opened back of the watch with a new battery in place and said 'look at the other side, the second hand is not moving and the new battery in'. She had the watch stem pulled out and kept turning the stem back and forth to demonstrate that while she was turning the stem that the second hand was not moving and said ' If you wish I can send it to our repair - they will look at it and will call you with the repair cost for approval before they repair it. I got that call about 10 days ago and authorized a $99.00 repair charge (even though I paid $250 for the watch when JCP had a sale). I asked the caller what was wrong with it and she said 'it just says mechanical', I have not heard anything from JCP since. Now, here's the probable fraudulent issue - FYI, I bought 2 Seiko's from JCP around the same time. The battery operated goldtone is being "repaired" the other, a silver tone (no battery needed-I just shake it) I wear all the time. Today it dawned upon me to pull the stem out of the silvertone one to see if the second hand still moves. "Surprise" when the stem is pulled out the second hand stops moving. So Consuelo was either screwing with me or she really doesn't understand watches. Given what I just pointed out, I want immediate status of my watch and I don't think I should have to pay for the (false) frozen second hand "repair". I will pay for replacing the battery and I highly dispute the alleged repair fee. Attached is the receipt I was given on [removed]. My name, address, and phone number are on the attached receipt. My email address is [removed]. Please give this matter your prompt attention. Thank you. Ronald Migut

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8:51 pm EDT

JC Penney arizona jeans ripped

On my back pocket of my jeans the sticking is coming apart. I would like to receive a near pair if possible I bought 3 pairs of jeans and on every single pair the same issue is happening .
This ended up happening over a period of time it started out small but then once the jeans went through the wash I wore them and they began to rip when I sat down in school. I ended up having to go home that day. I am very disappointed with the quality of this product. All 3 pairs of the jeans I purchased have rips in the same spot. I purchased these jeans around the end of the summer and they lasted around 1 week.
I provided pictures but I do not still have the receipt for the purchase because I didn't think to keep it.

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2:25 pm EDT
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JC Penney kids jeans

My daughter got a pair of jeans as a gift and they were to small. We didn't get a receipt (my grandma had bought them for her.) Anyway, I went to take them back and was told I would get $0.31 for them. I guess if you don't have a receipt you get them at the lowest cost they were sold at. I find it hard to believe they sold Arizona jeans for $0.31. She kept asking for my grandmas number. Not sure why, my grandma is old and pays with cash. She doesn't need to call her. Plus I don't know her number off hand. She made me feel like I did something wrong. All I wanted was to get my daughter a pair that fit. I will not be shoppping at JcPenneys again. This was at the Alliance, ohio JcPenneys on 10-18-17 at about 1:45pm. I can't find anywhere on their website to write them.

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5:16 am EDT
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JC Penney local store

Yesterday we shopped at JCP. While my kids were trying on clothes my husband was looking through a rack and the first pair of shorts where odd looking. We looked at them and they were actually someone's old shorts. Meaning someone took JCP shorts and hung up their old stained shorts! This is not the first time we have seen this. Few months back we were looking at shoes and in a Nike box was a pair of someone else's shoes. We took them to a manager and showed him. He thanked us for bringing it to our attention and went on to help another customer. While talking to his other customer he placed the box in the middle of a rack. He then walked off leaving the box in the middle of the rack! In yesterday s visit I was looking around and a cashier called for a MOD is what I believed she said. Once she called for the MOD I heard a lady in heels struggling to walk and sighed "ugh what now". She proceeded to meet the cashier and said "what do you need now?" We were ready to check out. Yesterday the cashier was new and the customer in front of me was paying with a check. The cashier told her I don't know how to process a check can you pay another way. The customer said no I don't have my card please call for help. The cashier finally finished with that customer, rang our items up and while putting our items in the bag my husband saw the security tags on a shirt. She removed the tag and then my husband said and the one under that has a tag. She finished bagging our items. The cashier was complaining about how she could not believe the store hasn't got them extra employees to help. We went home and while the kids where putting up their clothes we found two more items that had the security tag. I now have to go back to the store which is across town. The security alarm never went off. I am very concerned that our JCPENNEY'S has untrained employees, employees who do not enjoy their job, employees who are not keeping an eye on customers which is probably why people are stealing and there is no security. I would hate to be there around the holidays. No telling how many items people will steal and possibly harm someone in the process.

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4:46 pm EDT

JC Penney salon - cut and highlight

Good afternoon. Just to start out, I did fill out the customer survey from my receipt and asked to be contacted, but nothing came from it. I made an appointment at the JCPenney Salon at the Deerbrook mall via web for Saturday October 7, 2017 at 12pm CDT. I was told the service would be $90. I arrived for my appointment at 11:50 and checked in and was not taken back until after 12:30. From there, I told my stylist what I wanted (a cut with foil highlights). She had to keep asking the stylist next to her for pricing and general application techniques. We got started. I was in the chair from about 12:30-almost 5pm CDT. While doing my highlights she had to keep asking for guidance. What colors should I use, should I start at the top or the base etc. She was very friendly, but didn't seem very skilled. I am thinking because of the time it took to get them done, I never sat under the heat chair. She ended up taking out most of the foils before she finished doing my hair and sprayed my hair down with I believe water. After we were done, she cut and dried my hair. In the salon lights I didn't realize, but as soon as I got home I saw that I still had roots! Picture attached. At the end of the appointment, she went to ring me up. Because I had an appointment, I rang up as $90.00 for foil highlight with cut and she added another charge for $60 for "1 process color" which I don't understand. I was told $90 and that included the highlights! I am very unhappy with what I received. Not only was I charged almost double, but it doesn't even look like I had my hair professionally done. I would like a full refund. Please call me at [protected].

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12:38 pm EDT
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JC Penney online ordering

Ordered a bogo recliner set on Columbus day sale. Selected 1 figuring pay for one would include a free one also. Delivery company called few days later saying they had my chair. Called to verify they only had one and called customer service at Penney's. Was told I only selected 1 not 2 and she agreed it was confusing and had been changed to reflect if wanted the free item you must select 2. Asked if she could send free chair still and she said she could but needed my cc #. Asked why cause order had already been paid for. Said she couldn't ship at sale price had to pay full price for one chair to get other one free. That's not what the sale add said and said there's nothing she could do. Told her to cancel my order and I wouldn't be back ever again. I can see why this company is going down in flames. Confusing ads and horrible customer service

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7:00 am EDT

JC Penney salon service

Hello my name is Samantha Westbrook. My mother Carole and myself had an appointment satuday October 14 at our local jcpenny salon in Wilton ny in which my mother was to get a hair cut and have her hair straightened while I wanted an updo for a wedding we were attending later that day. From the start the appointment was a disaster. I informed the lady at the counter of the services needed and requested someone who could braid the lady I was given initially rudely stated she could not and she would not be able to help. After being shuffeled around I was given Christine I believe her name was. While she was very friendly and kind she was unable to even get close to the pictures I had provided for reference. After an hour and a half and multiple attempts the result was something I was not happy with, but left the salon with as I had another appointment at Sephora. Although having numerous bobby pins in my hair the style began to fall out with bobby pins falling out as I walked. Eventually I had to go to another salon to have it fixed costing me even more money than the 55 I had already paid. Additionally my mothers experience was just as poor. All she wanted was a trim and her hair to be straightened. Upon completion I was looking at her hair and it was cut uneven several pieces were longer than others and some cut to short. She went back to Sam to have this corrected and again the cut was uneven, she had to go back to her three times to attempt to have it fixed and even after all of that her hair was still uneven in which we had to cut ourselves to correct. Again while the stylist Christine was friendly our experience overall was stressful and frustrating. Paying 55 for my hair in which I ended up having to have redone and 45 for a cut and straighten is outrageous. I would like to request a refund.

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11:19 pm EDT

JC Penney customer service

I went and bought some items I’m upset cuz after I walked out of store I say a friend and I told her about my buys and she mentioned to me about the Scratch & Save I was like uhhhh cashier didn’t tell me anything about that. All I gotta say is WOW I could have saved more. And sadly there were long lines at the Harlingen, Tx JcPenny. Now I’m seeing commercials about the Scratch & Save going on from Friday- Sunday. Makes me wonder Maybe the cashier didn’t tell any of the customers that paid with her about it :(

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7:24 pm EDT
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JC Penney online ordering

This is not the first time I have had issues with online ordering, but now I am completely at loss for the way my situation is going. I had placed an order on September 18, I payed for it to be shipped to my home, when I received it the order was wrong i ordered long pants they sent me short, so I returned to the store said they would still charge me to send them back to my house so I had them sent to the store, I replaced the order on the 27th, because I did not want to pay for the shipping again even though I had to go to the store anyways. I have yet to get the order. I’ve called the 800 # several times which the wait time is anywhere between 40-65 minutes so I optioned for a call back for 2 days I tried this it would call me back then hang up on me saying that I had 56 minutes of wait time left. I tried one more time yesterday finally got someone on the phone for her to just tell me she can’t tell me a date to when I will get them and there is nothing they can do. I was told by the lady I returned them to it would take only 3-5 days which all together has been almost a month to get one pair of pants. I could have got them from China faster. I’ve never ordered from anywhere where I cant even get an estimated day to when I will get them. I can’t get any answers from no one. And if they eventually do come in I’ll waste more time waiting in line for someone to go look in the back to search forever for the package. This happened last time with 2 shirts I ordered took weeks before I got them that’s why I opted for home delivery the last order which has become more inconvenient than anything now. Hopefully someone can tell me something

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5:40 pm EDT
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JC Penney shopping experience

A friend and I went shopping at the JCPenny at the Richland Mall in Mansfield, OH around 3:00-3:30 today (Oct. 10). We were looking around Sephora, trying out products and I could remember exactly what all I needed. I was pushing my daughter around in a stroller so I had two products in the cup holder of the stroller. One product was Duo Eyelash glue and the other was Fenty Primer. I didn’t want to purchase anything at the time considering that I couldn’t remember what I needed so I decided to put BOTH products back where I got them. My friend and I then walked around JCPenny some more and decided to go look at the home goods located upstairs. We were up there for about 20 minutes and I had even purchased something upstairs. Since I had a stroller we used the elevator and when we arrived at the lower level we were approached by a younger lady wearing black legging, a grey Nike sweatshirt and her blonde hair was put up in a messy bun. She immediately started accusing me of stealing products from Sephora. I reassured her that I did not and she continued to accused me of such an act. I have never been so embarrassed in my life. She was extremely unprofessional and very rude. She then followed us out of the store and continued to embarrass us some more. We then went to another store since we were so shook up. We had to returned to the store and spoke with a manager about our experience and she was no help as well. We then decided to call the store and that’s when we learned about the name of your extremely rude employee. Her name is Kelly and she’s part of the security department. I know for a fact that you can see me put back both items. I was wearing a black and white flannel with a dark purple shirt underneath along with jeans and black Birkenstocks sandals whole pushing a black stroller. My friend was wearing a green shirt, grey vest and jeans with mustard yellow heels. I can promise you that never in my life have I thought about stealing anything nor have I ever been accused of it. I am very financially stable and have nice things so there is no reason for me to steal anything. Also, if I was going to steal anything then why would I continue to stay in the store for atleast 30 minutes? I am a younger looking mother and I feel as if I was somewhat a victim of stereotyping. The fact that the amount of negligence was aloud makes me not want to go into any other stores associated with your company. I can guarantee that neither myself nor my friend along with our families, will be shopping at any of your stores again. Such a shame seeing a once good store turning into such a horrible place.

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1:38 pm EDT
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JC Penney credit card acct

I cannot remember my password to pay bill online. I would like to be in touch with someone who can help me. I have spoken to customers service twice and chat twice and these are the stupidest people. I tried to tell them I need to reset the password and when I try to reset, the program wants to send me a password code to my phone but the phone number on file is no longer valid so it cannot send the pass code to that number and I cannot get into acct. To change phone number. When I talked to person on phone she said I have to use Internet Explorer instead of Google chrome to access my acct. I have been using Google Chrome for 10 years and never had problem. Internet Explorer does not work. This has nothing to do with accessing my acct. I got locked out because I forgot password and because telephone number is incorrect I cannot get a code to change password. I need to be able to pay bill, but at this point if someone cannot reset this and put correct number in and straighten out I don't care if this bill gets paid or not. Correct phone number is [protected].

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2:22 pm EDT

JC Penney mastercard

Below is correspondence with Shumacker Clinical Partners requesting a refund for payment made in error to them. The emails are shown from most current to previous emails sent. Any help you can provide is greatly appreciated.

This is second email sent 10/9/17
From: Solis
Date: October 9, 2017 at 1:51:42 PM CDT
To: [protected]@scpmedbilling.com
Subject: Re: Recently made payment $874.59 made in error, acct 03X37671281

Listed below is information you requested.

Name of patient - Teresa solis
DOB: 11/14/1959
Relationship to patient: I'm the patient
______________________________________
First email sent 10/5/17
From: [protected]@sbcglobal.net
Sent: 10/5/2017 8:43 PM
To: [protected]@scpmedbilling.com
Subject: Recently made payment $874.59 made in error, acct 03X37671281

To whom this may concern:
On 9/4/17, I made a payment of $874.59 to EMBCC to account 03X37671281 (Laredo Emergency Medical Asc PA) in error. This payment was made in error. Payment should have been to South Texas Health Systems. I would greatly appreciate this money be refunded to my credit card.

On 9/4/17, balance due for account 03X37671281(Laredo Emergency Medical Asc PA) was paid as follows:- 9/4/17 - $301.40 - UCB Inc. (419/866-6227).

Attached please find a copy of my credit card activity.

Could you please refund $874.59, which was paid to you in error, to my credit card? Your attention to this matter is greatly appreciated.

Respectfully,
Teresa Solis
-------
Any help you can provide is greatly appreciated.
Thank you ! Teresa Solis

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2:00 pm EDT

JC Penney online orders

I have been a JCPenny customer for some years. This is the second time I have placed an online order and had to contact customer service immediately. I asked the associate to cancel the order or have it rerouted to my house or to the persons house who I bought for. The associate told me that nothing could be done to my order that it has already been processed although it hasn't been shipped. I thought that was ridiculous because the order was placed minute before calling them and hasn't even been shipped! The customer service associates would not at least reroute my order or cancel the orders so I can be sure it got to its right location. I will be paying my credit card off and then close the account out. It is just to much dealing with placing orders from Jenny's!

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7:43 pm EDT

JC Penney penneys credit card co.

On 8-4-16 I purchased 5 pairs of shorts on line. I had some trouble getting the order to go through, but finally it did go through. The price was $56.13. When package arrived the price did not reflect the extra discount and was charged $69.70. This problem was resolved at catalog counter at superstition springs mall on8-12-16.. the problem is there was a second package that contained a wool blanket and a really huge bra. So I took this to mall also and returned it, I was charged79.33 for this package. I have been trying to get this resolved with synchrony Bank who handles the credit card for JC Penneys since sept of 2016. They have been quite rude and play the pass around and hold game also wait for the supervisor. I am totally disgusted with them. I have sent them copies of everything and sent it return receipt. Still nothing, I am not paying for something I didn't get. My next stop is channel 15 with Joe on your side. I am 82 and don't need this aggravation in my life. I have always liked Penneys and their products, however your credit card people have ruined Penneys for me and my family. PLEASE help me to resolve this. Marlene Belding

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Daniel A Ramey
, US
Dec 03, 2023 2:23 pm EST
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I had an employee form the Chillicothe Ohio Jcpenny employee who works in the office use my information to hack my phones and emails. And show up at my address and steal my mail and caused me a $2,500 bill in 2019 and used my info social security to use my credentials and also hack my emails from their office equipment! And again recently misused my information denied application for a card and changed my score in order to get one by using other information. Again has my phone hacked and all my media accounts hacked also! The need to shut that place down stealing social securities and hacking people!

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MelissaMG
Tampa, US
Mar 31, 2023 1:31 pm EDT
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Synchrony is the worst. I cancelled my JCP credit card because they charged me a late fee for paying my bill two days EARLY.

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5:19 pm EDT

JC Penney order that was done on september 21,20017

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Est. Delivery:Oct 12th - Oct 16th
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
X-large | Black Gray

BUY 1 GET 1 50% OFF
was$30.00
buy 1 get 1 50% off$22.50
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Est. Delivery:Oct 12th - Oct 16th
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
X-large | Assorted

BUY 1 GET 1 50% OFF
was$30.00
buy 1 get 1 50% off$22.50
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Est. Delivery:Oct 12th - Oct 16th
adidas® Essential Woven Pants
adidas® Essential Woven Pants
Large | Co Navy

was$45.00
sale$34.99
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Est. Delivery:Oct 12th - Oct 16th
Stacy Adams Brighton Mens Strap Sandals
Stacy Adams Brighton Mens Strap Sandals
11 | Black | Medium

was$60.00
sale$39.99
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I tried order these items in September the computer was having problem processing the order after several tries i decided to call customer care. i spoke with salesperson who told me that it was a computer problem but she can place the order for i was very happy for the help. She took the order for me i gave her my name and mailing address and the credit card information including the billing address which is the shipping address. I even ask her about a necklace i wanted to buy for my son she gave me a description of the necklace and the length i was just right for my son, i place the order. Now i am in my last week for my anniversary vacation and the package still not here, i decided to give JCPenny a call to see when will i get the package. i was that the item was delivered on Monday, i ask her where was it delivered she old me some strange address i ask if that was in New York she said yes, I have never heard of that place before it got even better after she tried to reorder the item i ask for an express shipping she told me no now i was upset because i was not going to get my items for my vacation. After back and fort with her supervisor she told me no they can't do it, then she call me Ms. Ilene i said that is not my name what happen to the person that was on the phone she apologize and said i cannot find your order because the order she have is for Ms. Ilene i said to her i just gave you same item that's in my cart with my telephone number and your are telling me that you cannot find it. Now my information is in some stranger hands and all i get is that i am sorry that is not good enough. JCPenny is turning my perfect anniversary into a turmoil and my identity is with some thief i need someone to be held accountable for this. i am on the phone since 3:44 pm going back on fort still on hold 6:03 pm. No help, No help, No help for such a big company.

Lavern Miller
195 Chauncey St
Brooklyn NY 11233

[protected]
[protected]@aol.com
Brooklyn, NY 11233

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10:20 am EDT
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JC Penney furniture

The website has a recliner originally $680 on sale for $379 and buy one get one free. Yesterday I called because it wasn't ringing up in my cart correctly and they fixed it but there was a truck charge I wasn't expecting did I held off. Last night I went ahead and purchased but it charged me the full price. I called customer service and they said I could either do the bogo or the sale price. I explained about when I called yesterday and she (supervisor) told me she didn't know about yesterday but this is how it was today. I cancelled my order.

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9:42 am EDT

JC Penney dressing room code

Guess dressing rooms are now coed? I had a man in my dressing hanging over the door next me. When I came out and told your people their's a gentleman in the dressing room your people did nothing about it. Ever hear of security? Well, I will no longer be a JCPenney customer. I refuse to have a 6 ft man or any other man in any womens dressing room for any reason what so ever. Yes, your staff saw the man and did nothing. Even saw him lurking in front of dressing and still no call to security.

This isn't the first time either. Also, had it happen at another location. It's been brought up to JCPenney's supervisor. They say speak to staff on floor they'll handle situation. It's a no win situation when nobody does anything about it.

STUPID IS AS STUPID DOES! Guess company is waiting to see a battered women in dressing room before handling conplaints about men being in dressing rooms.

JCPenney's has no security measures in place when men are caught in dressing rooms.

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dino1inga
, US
Oct 14, 2017 9:09 am EDT
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People are allowed to self identify as to whatever gender they feel they are. Another reason for a man to be in the women's dressing room would be to help an American with Disabilities act person who are unable to try on their clothes on their own. Unless they commit some kind of crime you should be a little more open minded. oh, and by the way I just had my own issue with J C Penney and am no longer a customer of their stores nor am I an advocate to their store.

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6:59 pm EDT

JC Penney return policy

On 9 /22/17, I tried to return a pair of Arizona skinny jeans that I had purchased for my granddaughter, but unfortunately I had lost the receipt and was not certain of the purchase date. I have shopped at JCPenney for more than 30 years and am fully aware of their past return policy which is the lowest sale price less 25%. The clerk informed me that the return amount would be .42 cents. This is an item they carry all year round and there was a stack of the same pant on a shelf, all marked $40.00. The store manager, Diane Warner, said they must have been on clearance but as this is a standard item that never happened. In fact, no pair of pants sold at JCPenney have ever sold for .42 cents. She had no idea what the return policy was or how they managed to come up with that amount. Then to top it off they put the pants back on the shelf at $40.00 If they returned them at .42 cents then they should be resold at .42 cents. If this isn't illegal it is definitely morally wrong to take advantage of customers like that. I can't wait to see what happens at Xmas, as a lot of people will be without receipts.

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3:09 pm EDT
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JC Penney jcpenny hair salon

On Tuesday October 3, 2017 I brought my fiance in to get his hair done. He wanted an ombre of one blonde to a lighter one, showed the JCPenny Salon girl the picture and the final product was horrible. It was not worth the $65 I paid for, it was clearly not an ombre it was a style referred to as a balayaged highlights and just looked a mess of yellow and orange highlights everywhere. When we left his hair was wet and we couldnt tell the results until we got home. My fiance had virgin hair that wouldve lifted perfectly if done properly at any another salon. We went back the next day to get our money back, but was told the manager would not be back until the next day and that even when we come back in that they would not give us a refund. We come back the next day and show her my fiance's hair and by the look on her face she knew it was a poorly done job. It is clearly not professional, I have pictures I can show to prove it! Donna neglects to say shes sorry we were unhappy with his results. The manager Donna instantly gives us attitude and is insulting me when I pointed out there was no professionism done with his hair. I asked for our refund and she denied we could get our refund but that she would try to fix it herself. He was so upset with his hair he just wants to cut it off, its damaged and looks horrible. He started to laugh in the mirror when she said there would be no refunds and said his hair was horrible and she said that we needed to leave her salon or she was going to call security on us. I just want my $65 I paid for. I left a $15 tip which is fine Deanna the stylist can keep that I just want my original $65 back. I pay good money to have hair done right the first time, and it was not anything close to what we were after. There was no professionalism as far as the manager Donna goes. She asked me over and over if I had my hair license and that my opinion of the hair meant nothing because I did not have a license but if you took one look at his hair you could see it was not good at all. I paid her salon because they went to hair school, I shouldnt have to deal with this stress! I had another hair dresser look at it the day after it happened and they said oh my goodness what salon messed up his hair! She refused my money back and any other salon you go to and you arent satisfied with the results you can go back and get a refund I am beyond appalled with the lack of professionism at the JCPennys at Gulf Coast town Center. My fiance has to cut off all his hair its completely damaged and looks a fried orange mess. I will right reviews of my experience at this JCPenny everywhere I can if I do not get my $65 back and talk to someone else with some type of authority.

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JC Penney frustrating customer service experience

Hello,
My name is Chiehiura Akpan. I have been a JCPenny customer for some years. I usually do my shopping online because it's more convenient for me. Yesterday (October 5), I ordered about four non-stick cookware items just before midnight. When I hit the place order button, i realized that the items would be sent to an address in Maryland and not my address in Mansfield Texas. I called customer service immediately, but they were closed. When I called first thing in the morning, I asked the associate to cancel the order or have it rerouted to my house in Mansfield Texas. The associate told me that nothing could be done to my order that it has already been processed although it hasn't been shipped. I thought that was ridiculous because the order was placed less than 24 hours and hasn't even been shipped! To make a long story short, the JCPenny customer service associates would not at least reroute my order to my current address or cancel the order and as I write this complaint the order still has not been shipped.
I am very dissapointed with the company, and I don't think I will be shopping online anytime soon. I have worked with customer service, and I know that something could have been done about my order. JCPenney you don't frustrate your customers when you can easily solve a problem.
Disappointed and frustrated customer.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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