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JC Penney Customer Service Phone, Email, Contacts

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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T
1:22 pm EST

JC Penney stafford t shirts

I am a very long time user of Stafford T shirts. I recently purchased a package of the shirts. All of them began pilling in front close to the neck after the second or third washing. Thinking I just had a bad batch, I just put some aside to use when painting or other such activities and recycled the rest. I bought a replacement package which have begun to do the same. I have some that are 5 years old that look better.

My only purpose in this is to ensure that somebody at JCP is aware of the problem as I love the product (when it isn't pilling).

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6:18 pm EST

JC Penney jewelry department

My boyfriend bought an engagement ring for me, for Christmas of 2017. He paid for the plan, that allowed us to get the ring sized, or replace any diamonds that may fall out, for free. A couple days after Christmas we took my ring into our JCpenny's in St. George, UT, where my boyfriend bought it. So that we could get it sized, because it was too big. We sized my finger and decided that a 5 1/2 would fit perfectly. They told us they would send it out to get sized, and that it would take about 3 weeks, until they got it back. Well, 3 weeks later they called us and told us it was back, and that we could come pick it up. So, we went to pick it up, I tried it on, and it was very snug. The lady at the jewelry counter checked the size for us, and it turned out that it was sized to a 4 3/8, not a 5 1/2. So then, they apologize and we go through the process again, of them sending it out to get sized. So another 3 weeks goes by, and we get a call stating that my ring was back, and that we could come pick it up. So, two days after they called, I go to pick it up, and my ring is nowhere to be found. So, two employees and two supervisors were looking everywhere for it, and it turns out that it somehow got put in the container of jewelry that was mailed out to be sized that morning. So then, the supervisor says they will call them on Monday, which was 2 days away, and they would have them mail it back. She also stated, that it would be back within 2 days. So, we call them 2 days later, 3 days later, 4 days later, and they still don't have it. So then, we call the middle of the next week, and they still don't have it... By this time my boyfriend and I are both pretty annoyed, because it's already February 21, 2018 and we still don't have my ring. If my ring is not back by the end of this week, or if it does come back, and again is the wrong size, we will be sure to get our money back, and go somewhere else to get a ring. We have heard excuse after excuse of "Sorry it's been busy, because of Christmas" or "Oh it's always hectic around Valentine's". My boyfriend of 3 years got me a ring, that symbolizes something, and I haven't even been able to wear it. It's been 2 months now, and we have had nothing but problems.

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Shaun R.
, US
Feb 22, 2018 7:13 am EST

Congratulations on the engagement Lindsey. Would you really want a different ring than the one your boyfriend actually used to propose with?

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WhatNow1984
, US
Feb 21, 2018 6:34 pm EST

For the love of sweet baby Jesus, do not use "so" before nearly every sentence. And if your fiancee is such a freaking cheapskate that he got your ring at J C Penny... well, you get what you pay for.

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H
6:57 pm EST

JC Penney unprofessional and horrible customer service

I have contacted the BBB regarding a conversation that I had with a customer service agent via chat this evening. I will also be sharing this through social media so that everyone can see the most horrible customer service experience that I have ever experienced. I have no clue how to even go about expressing my frustration, but I expect going forward this issue will be resolved and will no longer occur in your company after this. If your company would like to speak to me regarding this matter please contact me via e-mail at [protected]@gmail.com

Info at 18:22, Feb 20:
Thank you for choosing JCPenney. A chat customer care associate will be with you shortly.
Info at 18:22, Feb 20:
Thank you for contacting JCPenney! Enjoy an extra 60% off when you spend $100 or more or an extra 40% off when you spend $40 or more! Use code BUYNOW63 to take advantage of this offer. Plus get free shipping to the home for orders over $99. See exclusions and details on jcp.com.

How may I help you today?
Heather at 18:22, Feb 20:
code not applying to my item
Leslie at 18:23, Feb 20:
Hello Heather, one moment please.
Heather at 18:24, Feb 20:
hello?
Leslie at 18:26, Feb 20:
Yes I asked you for one moment please. I'm chatting with 2 others.
Leslie at 18:26, Feb 20:
Perfumes are excluded from this promo code.
Heather at 18:26, Feb 20:
excuse me? That's fine, let me speak with your supervisor Leslie.
Leslie at 18:27, Feb 20:
I am a supervisor.
Heather at 18:27, Feb 20:
I have saved this conversation and will be contacting the BBB regarding the unprofessionalism of this chat,
Heather at 18:27, Feb 20:
Let me speak with your manager then
Leslie at 18:28, Feb 20:
That's fine. Please give us a call at 1.800.322.1189.
Heather at 18:28, Feb 20:
NO, I am requesting to speak with your manager now.
Heather at 18:28, Feb 20:
This will be a much much bigger issue
Heather at 18:29, Feb 20:
now connect me with your manager
Heather at 18:30, Feb 20:
Are you connecting me?
Info at 18:33, Feb 20:
The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.
Leslie at 18:35, Feb 20:
Every agent on the team is a manager and if you need further assistance please feel free 1.800.322.1189.
Leslie at 18:36, Feb 20:
Is there anything else I may help you with?
Heather at 18:36, Feb 20:
I contacted the chat to ask a simple question regarding an issue I was having with the site. There was no need to be rude, as I understand that you may be busy. I sure hope that the way you are conducting yourself is not how customer service works for JCPenny. Thank you for not assisting me, denying my request to speak with your manager.
Heather at 18:37, Feb 20:
For one you haven't help me with my original concern, and now you are allowing me to speak with your manager about how you have conducted yourself during this whole conversation.
Heather at 18:38, Feb 20:
are not*
Leslie at 18:39, Feb 20:
I do understand your frustration but you never gave me a chance to assist you. I addressed your concern the best I could in an up tempo work flow. We are all managers in our area. Is there anything else I may help you with?
Heather at 18:39, Feb 20:
There is no way that you are a supervisor or manager, and you continue to deny my request. Everyone has someone they report to.
Info at 18:40, Feb 20:
The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.
Leslie at 18:40, Feb 20:
Thank you for being a valued JCPenney customer. It has been our pleasure chatting with you. Please have a wonderful day!
Info at 18:40, Feb 20:
Please take 30 seconds to let us know how we did. We value your opinion.

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5:46 am EST
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JC Penney salon

Date of Service: Saturday, February 17, 2018
Desirable Resolution: Refund for the $32 cost of a haircut

I've been having a particularly rough couple weeks and decided to splurge on a haircut. I arrived with a picture of what I wanted and described it as well. My stylist barely glanced at the picture. After blow drying, she gave me a mirror and I tried to confirm that she'd put layers throughout as I'd asked (and as my picture detailed) because it didn't look like there were any layers. She said yes. I gave a very generous tip and left. Upon getting home, I realized there were absolutely no layers at all. I am very upset about this appointment. I usually go to Cost Cutters but treated myself to a better salon because I had expected better service.

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12:37 pm EST

JC Penney appt. not honored

Showed up for my 12noon at the Woodbridge location, was told by the receptionist that I was booked for a stylist that was off this week. I felt that enough was not done to accommodate me. The receptionist said she can but she can't do my hair? I left went to another location. I drove approximately one hour plus to and from, I want I called the E. Brunswick they booked me. I am experiencing the same like what is wrong with these women, why are wasting my time. I waited almost an hour, no o.e else was waiting it was empty in there. I am so upset .

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5:52 pm EST

JC Penney jcpenney online customer service reps

I recently placed an on line order and received an email that all of my order had arrived at the store. I went to the store to pickup my order and discover one of my items was not delivered. The reps at the store was great they looked for awhile but could not locate. The manager asked to see my paperwork and in the bag we found a note from customer service apologizing that they could delivered the item but that I would be refunded. So the manager sent me on my way. I had a feeling they we would not refund me so I called cs. The first rep was nice and opened a ticket for me. She said someone would call me in 48 hrs. No one called. I called back and cs told me they could not help me I had to go back to the store. I asked to speak to manager and was told it would not help they would tell me the same thing. The "manager" did tell me the same thing. I have wasted time, money and gas on tring to buy a present for husband when cs should have taken care of my issue when I called.

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11:48 am EST
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JC Penney provided incorrect delivery timeline for mattresses - 4 to 6 weeks is too long!!

I placed a mattress order on Feb 1st . The details of the order indicated that I would receive a call by Feb 16th to schedule delivery.

I called customer service today (Feb 16th) and spoke to Sheila who did nothing to help me. She continued to reiterate these orders take 4 to 6 weeks.

Before and After an order is placed, the customer should be aware of a 4 to 6 weeks timeline.

Today is Feb 16th and according to the order details, I was supposed to be contacted to schedule delivery. Customer service is saying the mattress is still in transit.. Will never order anything again from JC Penney!

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Dawn Deezle
, US
Apr 07, 2018 4:54 pm EDT

I'm facing the same issue. The mattress and box springs I purchased has been sitting in the shipping company's warehouse for over a month (probably torn apart and filled with rodent droppings by now) and they can't tell me when it will ever be delivered because they are 120 miles from my house and don't know when they will be in my area again. What a nightmare! I want what I paid for! I keep getting told they are working on it but it's been weeks. This is not how a company should do business. This is not how to keep longtime customers. JCP states they have no control over the shipping company yet they hired them so it's their responsibility to ensure they deliver their product.

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10:31 am EST
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JC Penney j. c. penney mall st matthews louisville

I am a loyal customer of J. C. Penney. However, as you can see from the pictures your employees do not have pride in your business. This contributes to financial issues.
I saw two employees walk right by this mess while another walked right through that aisle and just stepped over the mess.
Your employees need pride in your store. Please see the photos.

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4:00 pm EST

JC Penney delivery and refund after cancellation

My wife and I ordered a Samsung washer and dryer set on January 25 at a cost of over $1200. The items were scheduled to be delivered February 1st. We were given a 4 hr window, 12-4, for delivery. So my wife took the day off from school to be home for the delivery. She waited all day pretty much at the window waiting for the truck as we have never owned a washer and dryer before. She was super excited to have this. To try and make this short the delivery never came. I called JC Penny who called the delivery company, GE, who at first said that they tried to call and did not get an answer so they could not make the delivery. Apparently JC Penny did not have our correct phone number and passed on the wrong number to GE. That being said, It was never mentioned by JC Penny that we will be getting a call and to make sure we answer the call or we will not get our delivery. We were expecting a truck to show up and were home to meet said truck. Had we known to expect a call we would have followed up to make sure they had the correct number to call. After much debate and denial by JC Penny and GE we find out that the policy is that the driver calls and if there is no answer then they are supposed to knock on the door and wait 20 minutes before leaving but all information including a description of the house is logged into their computer and time stamped to show they attempted to make the delivery. Basically the driver never came by the house. Our surveillance cameras show it. The driver entered information into the computer at 700 pm that night, hours after we started calling, and after we were told he could not come back out that night.
So still on Feb 1st the conclusion we reached was they could deliver on Saturday Feb 4th. We accepted this date, however wanted a specific time of delivery. They screwed up the first delivery, my wife had taken that day off from school, we had plans for Saturday, we were not going to wait around for another 4 hrs. I've worked for electronically routed companies before. It is possible to go off route to make special circumstance service calls no matter what the company tells you. It just is not time efficient for them to do so but it can be done and is done. Things were left Feb 1st with us expecting a phone call on Feb 2nd with a time of delivery on Saturday. On Feb 2 I called GE direct and was told not only will they not give us any better than a 4 hr window but now they cannot deliver until Tuesday because we did not accept the Saturday delivery, which we did, and was confirmed by the woman on the other end of the phone the night of Feb 1st. That was enough for us. I told the supervisor for GE during that same call to cancel the order. My wife 5 minutes later called JC Penny and cancelled the order through them.
We were then told we will be refunded when Samsung receives their machines back, which of course were being delivered by GE. Friday Feb 3rd we called JC Penny again to make sure the cancellation went through, at which point we were told GE was still planning on delivering the machines to us now on Thursday of the next week. We again clearly stated that we cancelled the order the day before, we do not want the delivery. Monday Feb 5th we called JC Penny again to verify the cancellation and see if the machines had been shipped back yet. The cancellation was verified but said it may take a couple days for GE to ship the machines back to Samsung. JC Penny told us they would call us on Wednesday to follow up. We did not receive any call on Wednesday. It was a very busy week for us. We kind of had faith that after this much they have to know its cancelled and they had a week to send it back and it should be arriving at Samsung if not already there. Well yesterday, Feb 12th, I call JC Penny who put me on hold for 20 minutes while they called GE. Once they came back said that it had not been shipped yet, give it another 24 hrs.
Which finally brings us to today, Feb 13th. My wife called JC Penny to see if they shipped the items back today and what do you know, GE still had the washer and dryer in their system to be delivered to us. When they planned to do so I have no idea. My wife who was understandable very angry at this point but not rude was met by an extremely rude customer service person from JC Penny who refused to transfer my wife to a supervisor. After 15 minutes on the phone with this woman she finally went and spoke to the supervisor, came back and told my wife that the refund would be bypassed, meaning it would not have to go back to Samsung before the refund would be issued. So currently the refund has been released but its still going to take 7 days for us to get it. I don't understand how an electronic transfer of money takes 7 days, but at least its on the way. Hopefully. Maybe.
Some of JC Penny's customer service reps and supervisors were friendly and helpful, some were extremely rude and terrible. GE is an absolutely terrible company and should not be in existence! I will never buy anything from JC Penny again knowing that they use this company for delivery. And we just bought a new house, hence buying the washer and dryer. There are many other things we need for the house that JC Penny will not be getting out business for.

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Shaun R.
, US
Feb 13, 2018 7:32 pm EST

Thanks for posting Laura. Interesting read. Enjoy the new home.

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L
1:56 pm EST

JC Penney jewelry purchase

I placed a online order by Phone on 2/12/2018. The representative failed to inform me that it would take 10 days from the purchase date for the items to ship. Then when I asked her could the ring be sized she said yes. Unfortunately she did not tell me it would be another 3 weeks to get it back from being sized. Well I've been on the phone today for several hours trying to just get a refund because I was miss informed. I was told that they only have a 10 minutes window to cancel a order which that is not on your website! Then they tell me to call the store its being shipped to only for them to tell me there's nothing they can do until the order is shipped to them! So now I have to wait 2weeks before I can even get my money back because of very poor customer service! This is horrible! All JC penny has done is given me the run around. And kept telling me to calk the store and the store saying call dot.com the order haven't been shipped yet it doesn't ship til 2/19/2018 I just think it need to be a better return policy and train your employees to tell customers vitamins information like this. It will be very helpful cause I'm one angry customer and I'm going to make sure I post every poor ratings on every site possible to spread the word cause this is wrong! I'm a first time customer and last time customer JC penny will never get to do me this way again! Evey thing that seem good is not good you've taught me a lesson👎👎👎👎👎

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9:08 am EST
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JC Penney unacceptable shipping time

I placed an order online on Jan. 18, 2018 - I was told that it would deliver within 2 weeks. It is currently Feb. 12, 2018 and I still have not heard from the trucking company to schedule the delivery. I called this morning to once again try to get tracking information. I was connected to the trucking company and I'm now being told I will be contacted on the 14th to then set up a delivery date. If I would have known it was going to take almost a month to get this TV I would have never ordered it from your business. I had family in from out of town this past weekend and had no TV from our family room. I am extremely frustrated to say the least. I have called numerous times to try to track this shipment and was put on hold for over 30 minutes at least two times. When you give someone a delivery window it should be more accurate and not deceiving.

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1:51 pm EST
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JC Penney plus sized lingerie

I was just at a Jcpenney store in Shelby Township MI and was disappointed to see that there was not even one item of lingerie that was plus sized. With Valentine's Day this week, I went looking for some thing sexy to wear and not only was there not any Valentine's intimates in my size (although there was plenty in small size), there was not even something I could buy for my grandmother. Shame on you for not considering 1/2 of the females population in the country. Oh yes, and when I asked about it, I was told that maybe there is something on line, but she wasn't really sure.

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1:13 pm EST
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JC Penney customer phone representative

Hi I was just emailing you because I called in today to cancel an order the representative was so rude. Left me in the phone talking with out her saying anything for 5 min. I could hear her yawning. She was really rude I asked for her name she said it was Mary D. I doubt that's her name was waiting for her to hang up so I could see if I could rate her but it seemed like she never hung up..
my name is Cindi Ponce had never had an experience like this but was awful.

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2:52 pm EST

JC Penney sofa

In November, I ordered a leather life styles sectional couch, order # [protected]. On December 19, 2017, the delivery company delivered a sectional with mismatched leather. I kept the chaise, thinking that this error would be corrected, and refused the love seat section. I called customer service to tell someone of this error, (45minute wait), and was told that I should have refused the chaise as well. I was told that if I still wanted the sofa, I needed to reorder, so I did, (#2018-[protected]-9986). I did not hear back from JC Penney in February, so I called customer service again (35 minute wait), and asked to cancel the order, because a new sofa could not be delivered until sometime in March. I was told that I would have to pay $125.00 for shipping the chaise back.
Having to pay that amount for a mistake that was not mine seems like poor business practice. It has inspired me to support local businesses, and not to buy anything from JC Penny again.

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5:33 am EST
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JC Penney custom window treatments

I work for the US government and am stationed overseas. Last August 2017, a representative, Ms. Patricia Ferguson, from JCPenney at 625 Black Lake Blvd Olympia, WA 98502 came to my house to help me with window décor. She was very helpful and I ended up spending over $3K to on custom window treatments. She assured me the order would arrive before November, which it did. I scheduled an install time on December 16th, to coincide with a trip to my home in the US. The installation guy came and did a super job installing the blinds. However, the blinds were missing the hooks to install the drapes. He promised to return in a few days with the clips to finish the job.

Before I left the states on January 22nd, I visited the JC Penney store to get an update on my order. The supervisor, Sharon Knoblauch at [protected] x 5, assured me the clips would be ordered and installed. She was not helpful and did not think it was a problem that the job had not been completed in a timely manner. I arranged to pay my relator to come to the home to let the installation guy in our home. She agreed to pay for this if I had the realty company provide a written bill. It is now a month later and I have not heard a word from JC Penney regarding my order.

Here is the problem. I have been a JC Penney customer all of my life. I trusted JC Penney to do a good job and complete it on time. My order should have been checked to make sure everything was there and ready to install. It is problem that half a year has passed and I still don't have my drapes installed. This is not what right looks like.
I am requesting that someone with some authority look into my order and get the problem solved. It is not fun being stationed overseas and having to worry about this order. I am requesting a discount for the great inconvenience this has caused. Please send a written response to this email to:
[protected]@mac.com

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8:05 pm EST
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JC Penney security

I went today to buy makeup and needed a shirt, I leave to get a shirt but didn't know I wasn't suppose to take th makeup out of Sephora. This undercover security [censor] decides to come to my cart and grab my purse and my baby nieces bag and go through it finding out that I wasn't trying to steal the makeup. Took my makeup and told me he was taking it to sephora. I walk to sephora to pay for my makeup and after spending 160 dollars worth of makeup realized I got treated like a criminal. I am so upset and won't be going back to that jcpenney.

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3:12 am EST
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JC Penney item no longer available

I went to jc penny's in burleson, tx right before they closed on thursday night. As I took them items to be purchased to the cashier the system went down. Not anyone's fault that I know of. They proceeded to take my name and number and place it with my items (as well as a few other buyers) and said they would call the next day. Friday and saturday I went to work, but had no missed calls or messages. I went back on sunday (one of the clerks remembered me and the situation), but the items were no longer available.

My issue is not with the system that stopped working. My issue is that I was told I would receive a call and that items would be set aside for my return (in which case they weren't).

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8:58 pm EST
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JC Penney 10kt gold chains

My boyfriend bought what was sold as a 14kt gold rope chain paying OVER $500.00 for the chain. We had it appraised for an insurance policy and upon having it appraised we came to discover it was actually not gold in fact that it was gold plated! We took it back for a full refund and I believe the store is aware of this practice. I want to know how you are going to make this right! That is bait and switch and false advertising at is worst! I guided him there to shop and trust me had I been with him I wouldn't have let him.purchase it. The value was less then $50.00. I wonder how.many other people have been scammed by this practice in your stores. It's disgusting when you trust a company as old as yours only to discover the scam you are feeding your consumers. We are considering contacting an attorney as we videotaped the entire return process. Lets just see how willing you are to make amends for this crap!

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Shellysaputo
, US
Jul 24, 2019 4:23 pm EDT

This just happened to me. I purchased a platinum and diamond wedding set. Took it to a jewler who said it is platineer 5% platinum and 95% silver. Worthless and no refund because it was sized. I can't even pawn it. I purchased it 5/23/19. I was told an exchange. Why on earth would I ever buy from JCPennys fake jewelry counter again?

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Rational Human
, US
Feb 04, 2018 11:52 pm EST

They took it back and gave you a full refund. They made it right. Unless, by made it right, you mean you want a freebie/discount.

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Shaun R.
, US
Feb 04, 2018 9:09 pm EST

Hi Kim.

Appreciated reading your concerns. What would you like to have done?

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10:26 pm EST
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JC Penney chapel hill mall jc penney’s/cuyahoga falls, oh

I was in this particular store today and once again someone decided it was time to rearrange the whole store. I came in to go to the dress department and when I saw that now there are coats where the dresses used to be, I had to ask someone where the dresses were. She proceeded to tell me that they were now scattered throughout the different departments. Awesome. Not only were they scattered on the lower level, they were also upstairs. Really? Should I have to walk the entire store to look at dresses? If the idea is that I will look at other things while I'm walking the entire store, that's mistaken. I was ticked and left. The other thing that really blew my mind was that now the women's underwear and bras, that used to be discretely upstairs, are now downstairs in the busiest part of the store. If Penney's thinks that women want to be all out in the open while they are looking at these items, you are mistaken once again. The store looked very disorganized with all of these goofy changes. With Penney's being in the financial trouble that they are in, you would think the ones in charge would think these things thru a little more before distrupting the consumers shopping once again.

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3:35 pm EST

JC Penney online dress order

My daughter and I were recently in your store trying on dresses for a a school dance. She found one that she loved but the store didn't have her size, so we looked online and there was one. I agreed to order it it because it said that we would get it by January 29, 2018 no later than January 31st. We didn't receive it on January 29th and it said it was in transit. January 30th came and no dress delivered. January 31st came and no dress! I called and talked to a man...I explained to him that we ordered it over a week ago and the dance is 3 Days Away! He said it was lost! and there were no dresses in that size anywhere. He didn't say sorry, he wasn't sympathetic, nothing! He said I could look for another dress. I didn't receive any email or call to let me know that this happened! He said it was shipped on January 24th. REALLY?! How could we look for another dress with three days before the dance?! I was put with my daughter last night looking for a dress and came up with nothing! My husband talked to a woman yesterday and she said she cancelled the first order and reorder the dress and they would waive the overnight shipping. Oh some hope i was thinking...got home today from work and NO DRESS! SO UPSETTING AND FRUSTRATING. My husband was hung up on today from a female when calling about no dress yet again today! My daughter was crying and says she isn't going to the dance. Great way to go through freshman year of school! Teenage years are already complicated and for your company to do this and not even care! Your employees regarding the online services and shipping are rude, callous, lack any training in customer service . I can't believe this is how your employees treat their customers. In retail...the motto is.. Customers don't need us we need them.
It would be a great gesture to at least let me know that you received this email.

Order # [protected]. First order
Order# [protected] Reorder
Imagine how I feel as a mother seeing my daughter sad, upset, not wanting to go to a dance, mixed emotions that are all negative her first year of high school.

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Shaun R.
, US
Feb 02, 2018 11:32 pm EST

Hi Anna.

Appreciated reading your complaint. You're right that young girls do have their fare amount of stress. Unfortunately there are times when items are lost or other issues arise beyond any one person's control. Perhaps using the experience to teach her to accept the unavoidable, and deal with it in a positive way.

JC Penney would surely like the opportunity to rebuild your trust. Maybe by finding a dress that wouldn't normally be within your price range, but could be reduced to resolve the problem.

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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