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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:00 pm EDT
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JC Penney online order

Purchased 2 pair Amanda Jeans size I have worn forever. Pants came and were tight so returned them. Cost me 1/2 of a pair of those pants. 14.o.o to return to you. What a waste no more on line orders from you for me. Heck Costco pays returns with an included label. This was a total waste of money .
Now I have been told I have to make the complaint longer or you won't resolve it. No wonder your company is failing..no one can afford having to deal with this type of thing. I was a good customer of yours but you do not go out of your way for your customers.

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david1221
, US
May 20, 2018 4:56 pm EDT

Unfortunately, i learned the hard way, made an online purchase and had to return. No label enclosed for returns - cost was exorbitant. Never again - be careful.

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11:23 am EDT
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JC Penney arizona jeans

I have purchased 4 pairs of these jeans in the past month - month and a half and have 1 pair left that I can actually wear. And they are the ones I have purchased today on 5/17/18. Each pair of jeans that have torn have torn in the same area. Around the back pockets. I do not put stress on these pants as I have a desk job/wear them out to the store or something. I love the way the jeans fit and I have worn arizona jeans for years now with no problem but I am getting a little tired of paying $40+ a pair for them to fall apart in a few weeks. Is there something I can do?

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Stephen Dwyer
, US
Oct 04, 2022 9:48 am EDT

I am not satisfied with the way the white front pocket liner shows on my Arizona Relaxed Straight Flex jean and wonder if this is something that could be changed in manufacture. I'm sure others have experienced the same.

I am very happy with the Arizona jeans and have worn them for years. I recently changed to the Relaxed Straight after years of wearing the Loose Straight. I noticed there is only 1/2" of insertion of the denim under the front pocket on the Relaxed while the Loose Straight has nearly 1-3/4" of denim underneath. When I wear the Relaxed Jeans the front of the jeans open at the pockets showing the white pocket liner. I have photos I'd like to send you if this message would allow.

I am not overweight causing the jeans to stretch, it simply reveals the white pocket when I walk giving the appearance the jeans don't fit properly. I am not looking for a refund but more of a response that this problem could be corrected so I can begin wearing the Relaxed Straight for years to come. I did purchase two pairs of the Relaxed Straight. Please acknowledge receipt of this request.

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Tromi97
, US
Jun 04, 2018 3:23 pm EDT

Im in the same boat. Bought 10 pairs for christmas... as of today 5 of 10 have ripped the right rear pocket seam at the very top. All i carry in my rear pockets are my wallet and a can of snuff. The pants are even a little loose in the waist so i know for sure its not a weight problem

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11:28 pm EDT

JC Penney uncomfortable ethnic profiling situation

Whomever it may concern,

I recently purchased 14k gold earrings for my mother at your location in the Serramonte Mall in Daly City, California. My mother already owned a similar pair so we went to exchange the earrings for another pair tonight, May 15th around 7:30pm. We are European, from Spain, so naturally my mother and I spoke Spanish while looking for her future pair of earrings. The sales clerk approached us and I let her know that we were going to exchange the pair I had purchased a few days prior. I gave her my sales receipt that showed the original price of $249 and the mother's day discount (the total amount I paid was $149). She looked around the box and said that she needed to "make sure" that the price on my receipt was correct since there was no sales sticker on the box. Ofcourse there was no longer a sticker on the box, I removed it since it was a present! So basically, she needed to check that I was not "swindling" her with a cheaper pair of earrings to receive more money on my credit card!? Really, for a cheap pair of $159 earrings?!

My mother and I felt extremely uncomfortable as she had us wait 30 minutes while she looked online and even called another associate. My mother mentioned that we shouldn't have spoken Spanish because she felt the Asian attendant surely racially profiled us. Thirty minutes and another associate later, she found that I was in fact not lying (neither was my sales receipt) on the price. I finally received my exchange receipt but instead of buying another pair of earrings at JC Penneys, I purchased beautiful pearl earrings with a gold surrounding at Zales for my mother. I am extremely disappointed with this location. This was my first time purchasing jewelry at JC Penney and it will be the last. I am a regular shopper of Sephora and clothing merchandise, but after this experience I do not think I will come back. I am writing this because I hope future jewelry customers at this location do not experience the prejudice and unprofessionalism that we experienced.

Alba

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10:48 pm EDT

JC Penney bought clothes and jewelry

Clerk was very rude. Items were in sale but didn't ring up correct price. I told clerk that items had a sign and she said they are not ringing up on sale. She said to me in front of my 83 year mother. You need to pay attention to the correct signs. She never offered to go and look at the signs. We even had a lady come but at the jewelry counter and gave us another coupon for the necklaces hanging and said they were also marked down. Lady at counter was rude and hateful and would not get someone to look at. Very poor service

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4:33 pm EDT

JC Penney portrait studio

I had a scheduled photo session on yesterday for Mother's Day with my 6 year old daughter. We went to the location where we were supposed to take photos, but there was a power outage. I continuously called another location and no one answered the phone any of the times that I called. So I just drove to the other location to see if there was any way that my daughter and I could still be able to take our photos. The lady that was there told us to have a seat and she would fit us in because she was with her last customers for the day. We waited and the customers ahead of us had taken their photos and completed their session and was completing their order and they decided they wanted to take more photos. The lady taking the photos decided to let them take more photos after the fact that my daughter and I had been waiting over an hour. Then she came to me and told me that she's not gonna be able to fit us in. So here it is the next day, and I haven't received a phone call or anything regarding rescheduling my session that I had originally booked, so I'm very upset about the outcome because it kind of ruined my Mother's Day, because I didn't get to capture the moment that I wanted and ended up having to take photos in my front yard with a cell phone. This is not an experience I would have expected from JC Penny. I just know that I will probably never book another photo session with JC Penney again.

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8:55 am EDT

JC Penney mattress department

When purchasing a mattress online, it gives you an exact date that the customer will receive information in regards to delivery. I purchased a mattress set on April 10, 2018. The ONLY information I received is that it shipped. Today is May 14, 2018. I have called approx. 6 times to get some sort of information. No one has been able to tell me where the mattress is. I have even spoken with a supervisor on May 3 or 4 who told me by May 11 I would hear from the delivery company. I called this morning and still nothing! I have canceled the order and submitting a complaint with the Better Business Bureau. This complaint isn't even about the length of time it is taking to get a mattress, it is because I have called about half a dozen times and have received that many different answers. What is most pathetic is that the place of origin of the mattress is 3 hours away! It has taken over a month to travel 3 hours! Really?

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11:41 am EDT

JC Penney salon

On February 10th, I went to the salon at the Shoal Creek location in Kansas City, MO. I went to someone whom was licensed to get my hair colored. I have, or had, relaxed hair, but waited approximately two months before getting color. The stylist, Katie, was informed of this before the process began. I don't know much about hair, but I know it's never been damaged, only a few split ends.

I was very disppointed with my final color. What I wanted as a brown. What I got was blonde roots, copper, and brown. I didn't know what to say. She told me that if I didn't like the color to return and she would redo it. I just didn't know what to do. I didn't know the process she used, other than 40 developer, which I had no idea what that meant.. until later.
Fas foward to March, three weeks later. It so happened to be Katie's last day, and a young lady by the name of Catrice took over the care for my hair. I was to get a relaxer retouch. Catrice informed me that there was no entry from my last visit stating what I had done, what color I got, or how it was colored. She even asked me did I even like the color. I was too embarrassed to say no, because I just didn't know. Family and friends said they liked it, so it must be ok, right? Wrong.

I was told by Catrice that I should have had a deep conditioning treatment along with my color to prevent it from drying out. Needless to say, I had noticed that my hair was super dry, which it has never been. So, my hair was breaking like pieces of fiberglass. Catrice treated my hair, but the damage was done. I found out from going to another salon that bleaching was used on my hair! I've never used bleach, EVER, to color my hair before. Now my hair is damaged and I will have to cut all my hair off and start over. I am in tears! How can you have someone who is supposed to be licensed not even bother to at least let me know that bleach was being used and second not do the complete process to prevent severe damage! I just can't bring myself to go back. Catrice did everything she could to save my hair. It's not her fault. I trusted you with my hair, and now it's ruined. And the person responsible no longer even works there.

Sat Mar 3, 2018
12:45 PM
PLAZA @ SHOAL CREEK Salon 2953
FHI Neo Bond
with Catrice Wallace

12:30 PM
PLAZA @ SHOAL CREEK Salon 2953
IronWorks
with Catrice Wallace

11:45 AM
PLAZA @ SHOAL CREEK Salon 2953
Haircut and Blowdry
with Catrice Wallace

Sat Feb 10, 2018
12:15 PM
PLAZA @ SHOAL CREEK Salon 2953
IronWorks
with Katrina Beyale

12:00 PM
PLAZA @ SHOAL CREEK Salon 2953
Eyebrow Shaping
with Katrina Beyale

10:30 AM
PLAZA @ SHOAL CREEK Salon 2953
Single-Process with Haircut
with Katrina Beyale

10:00 AM
PLAZA @ SHOAL CREEK Salon 2953
Spa Pedicure
with Katrina Beyale

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9:22 am EDT

JC Penney gift sets for mother’s day

I ordered online 2 jadore gift sets at 118.00 each, for mother's day gifts, ordered in plenty of time to get them before mother's day, got a package of Friday, but didn't look big enough for what I had ordered I opened it and instead of what I had ordered got 2 bottles of the same fragrance, but it was men's cologne, NOT women's, anyway called JCPENNEY Customerservice, and spoke with a gentleman, who have me different opinions on returning the item, because it was going to take a long time for me to ship it and the need of having to wait until they received it, before my credit could be applied, I choose to return it to a JCPenney's store, went to Lubbock store and after them telling me to go upstairs then the person upstairs sent me back downstairs, and when I went to the downstairs location, they said oh no you will need to go upstairs, I had enough, said no mam, have been upstairs and they sent me here because it was an online order, so when I finally got to a station to get my refund back to my credit card, she had the gull to say do you have an email or something that confirmes your order, really but showed her the email on the original order, she processed the credit to my credit card, but looked at it and it wasn't the full credit of what I was charged for the gift sets, told her this amount is wrong, my credit card was charged more than the credit you gave me, she say sorry you will have to call and get that straight out, So my question is what if what I was sent would have been around 50.00 each would that be all the credit I woul have received, when my order on my credit card to JCPenney was a lot more, this was there mistake, now I'm paying a bill for 2 orders of 248.09 and I credit of 238.15, that's not right, and hope this can be fixed and get my full credit of 248.09.

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8:59 am EDT

JC Penney mother’s day gift / online ordering

I am very upset with how JcPenny online ordering system is set up. I ordered my mom a bracelet for mother's day and As soon as I ordered it they did not asked me for the shipping address it just assumed that it was same as my billing. I called to try to change it I had a very rude customer care person and she said oh well once it's done we can't change it. But she did say that I could call ups or whoever they say will deliver it and I can change the address. I get an email 2 days later saying the gift was shipped okay cool but I did not get a tracking number I called everyday asking for a tracking number JcPenny kept saying oh we can't changes for it or we don't have the tracking number until yesterday I called the lady who was rude as well stated that they couldn't do anything and two minutes later I got a tracking number in the email mind you the bracelet was shipped on the 11th it already departed New Jersey and when I looked at the tracking history I didn't get a tracking number when it was first at the facility so now I have to wait until Tuesday when it gets to the other addresss. I am very disappointed in JcPenny and how they handle this stuff after this online order is complete I will not be doing this again

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4:38 pm EDT

JC Penney ring in fine jewelry

I purchased a ring 2 weeks ago and it had to be sized I was told yes it will be in by today 5-11-18 I call the store numerous times because they do not answer the phone. I finally get a very rude lady on the phone who tells me well its not here so what do you want me to do, I said cancel the order she refused and I ask for a manager and he was just as rude and said well I can't cancel it because it's not here! So I am paying for something that I don't have! I want a full refund today!

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10:16 pm EDT

JC Penney online order

Hello,
I took advantage of your sale on Sunday and ordered blinds. When I processed everything I realized it didn't give me chance to confirm my address. When I processed the order and realized the address was wrong I call immediately.(within the ten minute time frame). When I called customer service and explained they told me they would cancel my order and replace it with the proper address. The next day I get 2 emails stating my orders have shipped to 2 addresses. Really? Why wasn't this order cancelled? And now I am double charged and it is my job to do your employees job because they can't fix it or do there job. So in order to get my money back I have to waste my gas and return stuff to the store to get my money because your employee didn't properly do there job? Why do I have to go the extra mile to not be double charged because an employee didn't cancel an order hen requested in the 10 minute time frame?

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9:14 am EDT

JC Penney credit card services

I have been a long time customer of JCPenny and have the card through them. Despite paying on time and then paying down to zero every three months, they closed this card without my knowledge. The excuse given was I have outstanding debts on another account which has nothing to do with JCPenny and is not even a credit card. Being a holder of a Capitol One Card and Mastercard I am in shock for being treated so shoddily. The other account is outstanding because I was ill, lost my home and had to move. I called the company and tried to work out a small payment plan and they demanded the entire $900.00 in full which I will never have. So for a company to close a card that is in good standing and lose a perfectly good customer for absolutely no reason is unacceptable. I used this card to keep my credit and scores at a normal rate no matter what is going on. By them closing it abruptly it negatively affects my credit. I have never seen a company do this and will be reporting this everywhere. Thanks for dropping my credit score even lower. By the way, the card was a zero balance because like I said, I use, make a couple payments, then pay it off every third month regularly for 5 years. Shameful treatment of a good customer and I will never shop at JCPenny nor Sephora or any related store again.

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7:51 pm EDT

JC Penney salon services

I had an appointment, that had even been confirmed the day before, at the Salon in Edinburg, tx. I arrived a little before my scheduled time only to wait 30 minutes for someone to tell me they were going to have to cancel my appointment. It was extreamly diaapointing, rude, embarassing, and most of all, unprofessional. They were also unapologetic and did not seem to care at all that I was upset. Why schedule an appointment if your store will not honor their promise? I called the customer service line and was given a $50 gift card, which at this point does not seem worth the time I wasted going there. The manager was also conveniently not present at the time so I could not speak with anyone regarding the terrible service. Someone could have called me and let me know they were running behind or needed to reschedule. Again, completely unprofessional.

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6:00 pm EDT

JC Penney women's changing room

Today, my daughter, son and I went to JCPenny (Santa Ana, CA) looking for a prom dress. We were so excited to find a right dress. So, my daughter went into the Women's dressing room. Soon after she went in, I saw a boy (approx.10 yrs old or older) also walking into the women's dressing room and following a woman. I followed him into the room and I saw him bending down and looking under the door of the stalls. I said to him "That's inappropriate. You shouldn't be in here!" Then a woman came out of another dressing room and said "He is not inside, he's outside." After a small confrontation between two mothers, I went to speak with one of the managers Liliana. Liliana said that the other woman was his mom and said that in her eyes, her child is still a kid. I find this offensive and disturbing because the child was a boy that seemed too old to be a "kid" and he shouldn't be in the women's changing room in the first place. My daughter could have been a victim to him being of a "peeping Tom." I am very disappointed at the level of attention this matter received from your manager. I am seriously contemplating taking my business elsewhere. I appreciate a returned e-mail about this matter and if there will be a future policy. BTW, you have patrons stealing your products inside the dressing room because no one is monitoring them.

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8:10 pm EDT

JC Penney online ordering and customer service

I ordered tank tops online on the 22nd. It is now the 3rd. My odrer is still not at the store and no one will help determine where it is. Online says pick up at store which I chose be 4-7 business days. Today is 8/9 business days. I even called the store and contacted them via Twitter. I keep gettimg the same answer. Your order is not at the store.

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4:00 pm EDT
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JC Penney customer service

I was trying on a pair of jeans. The tag for the jeans had been stapled to the back waist but the staple wasn't long enough to get through the jeans and was sticking out on the inside of jeans, so when i was pulling them up i was scratched up the back part of my upper leg. It wasn't a bad scratch just enough to sting and leave a mark. I have worked retail for years and I know that stores have ways for re tagging merchandise that is safe for the customers and the merchandise. the problem i have is when i went to check out I showed the cashier the staple and told her what happened and yes she apologized but was more worried about the getting me out of there than anything she had to call a manager over to do a mark down on an item because it was priced wrong. The manager walked up and did her thing never once looked my way and when I tried to speak to her about the staple but she just turned around and started helping someone else. I was upset to be dismissed. I'm not someone who would cause a scene especially in front of other customers.So I finished my purchases and left, I hope that this kinda thing is a isolated event and I wanted to make it aware that using a stapler isn't a good way to tag merchandise. Thank You Patricia Miller

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3:12 pm EDT
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JC Penney online shopping

Hello I have been a customer of Jcpenny all my life. I am shock of what I have to pay to return $52.23 on a $82.29 purchase. When I first requested the return it was for the colour was not true to the ad, when I received the email it would cost me $52.23 to return it I was going to keep it but noticed lose threads which I would consider a defect. I emailed Cora back and I did receive email stating Jcpenny would return for the full amount but, that email has disappeared. Just last month I have spent around $300.00. I live in Canada and with Sears closed planed to buy a lot more. If I am going to have to pay 60% when I return an item. JC Penny is going lose me as a customer
Attached is Photo of item
and all the emails

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12:29 am EDT
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JC Penney website non functional

I chose items on website. The valid coupons I was sent as a platinum card holder were not accepted. my credit card number was requested as if it was a regular credit card, I have a platinum jcpenney card. My Order wouldn't go through so I had to abandon the order.
There are also excessive shipping charges. I used their customer service email, wrote all the above--it said were not accepting emails. This is obviously bad customer service.

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9:07 pm EDT

JC Penney nike select men's fitness shoes

I visit the JCPenney store in Florence South Carolina on Saturday April 28th 2017 around 8 p.m. I saw some Nike select men's shoes. There was a sign on it that said buy one get one . so I inquired to a customer service to a cashier by the name of Morgan she interned came back and look at it and she said she didn't know whether it was buy one get one free or buy one get half off so she went back and checked on that, she came back and she told me that it was buy one but she don't see in the computer. It only scan 48.75 . I asked her since its posted buy one get one and they don't understand the details to explain to me. Can JC Penney honor buy one get one she said that they would go ahead and honor the buy one for 48.75 and get the other pair free. I took the two pairs to Morgan at the cash register. Morgan asked another cashier to show her how to put it in the computer, then there was a dispute about I had to pay regular price 65.00 for one and get the second pair for 48.75. I stated that that's not what it said it said 48.75 buy one get one so then shirley came and she said that it's not Morgan department she wouldn't know. Shirley said I have to pay regular price and then you get the other one for half price. Then Macy was call and said the same as Shirley buy one at regular price get the second pair half price. My complaint is that it's posted 48.75 buy one get one.
After traveling about an hour to buy a pair of sneakers from a store I love. I was disappointed total with the customer service I received tonight. So I didn't purchase the shoes.

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7:20 pm EDT
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JC Penney manager follow up/customer service

It took a 3rd manager to assist my mom and I for a transaction dispute claim. The first manager, Kathy, told us that she would have the loss prevention manager review video on our transaction in question and then she would reach out to me the next day. She had my name and number but failed to follow up as promised. I then spoke to a 2nd manager, Andre, made him aware of the issue, and he assured me that he would call me that same day. So then my mom and I went in to the store (day 4 of our complaint) and after speaking with a 3rd manager, Ms. Paulette finally resolved the issue for us.
I would like to commend Ms. Paulette for her professionalism and kind demeanor. She handled the situation perfectly as she listened full heartedly of our situation and apologized on behalf of the other managers. The way she treated us and handled it is how every customer hopes a manager could display and execute. It really upset me that managers say they will follow through and call a customer back but then fail to do that. All we wanted was to hear back from them but my time was wasted by having to return to the store. There are many retail chains and I may never shop here again.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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JC Penney contacts

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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