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JC Penney Company / missing item in order

1 United States

I ordered a number of items from JCP and they were shipped in two separate packages. The last one was received right before the holidays and I have just now opened it. It is missing one of the items listed. I contacted JCP this morning and I was told that it was delivered by UPS and give to "some man". They suggested that I contact UPS. Why should I do that when my package was never opened until this morning. Obviously it was NOT included with my other items so I will be paying for something I never received. Guess this is why JCP is going under... they really need to work on the customer service people they hire. I think if I were in their financial position I would be doing all I could to keep my customer happy. All I can say is I'm done doing business with them. I will be returning the items I've purchased and closing my account with them. Don't do business with crooks.

Dec 31, 2017

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