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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney reviews & complaints 1396

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Newest JC Penney reviews & complaints

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3:18 pm EST
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JC Penney slippers defective

I recieved a pair of arizona jeans company slippers for christmas and not even a month after having them the sole is coming away from the slipper and the side fabric is also coming away from the sole, they have never been worn outside of my home and I'm very upset with the quality of this product considering the price of them, i would appreciate assistance with fixing this issue

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8:18 am EST
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JC Penney received medical supplies!!!

Instead of nice fluffy towels, I received a box of IV drips, bulk pamphlets and a bulk sealed (thank goodness) package of Clinisol! These are pharma products, not towels! When I called their third party "returns" group, the lady kept telling me she had "the worst headache" and just told me I don't get my order or a refund without returning this junk first. Didn't blink an eye.

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5:11 pm EST
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JC Penney comforter and sheet set

This has been the worst experience I've ever had from jc penny. 1st the eta was Monday which all of a sudden changed to Wed. When i called and talked to a supervisor she acted as if I was bothering her. Then when I called the store 2 days straight I finally got someone who was just as unprofessional. On top of that I'm still not getting what I ordered. It was a sale that has gone off but i was told I couldn't get it for the price of the sale unless someone say yes but they can also say no. It's so hard to put my frustration in words. If someone can call my number is [protected] toffany

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10:34 am EST

JC Penney never got my shirt but bank account was charged

Hi, I ordered a shirt online at jcpenney.com Dec. 24, 2017. Was suppose to be delivered to store for pickup Jan. 4 and today is Jan. 10 and still no shirt showing delivered in the system when I called the store. My back account was charged back in Dec. yet associate told me she was sorry and that my shirt may come in but if I don't pick it up then they will refund my money in about 2 weeks depending on my bank and that I need to just keep checking my account to see if it is refunded. I was told there was nothing I need to do so here I am wondering when I will get my money back. I would come pick up the shirt if it was at the store but nobody seems to know where it is or what exactly happened. They could not track my shirt or offer any explanation except maybe the shirt did not get scanned in. Jcpenney also did not email or reach out to let me know order was not going to arrive on time. This is bad customer service. I want my money back. Order #[protected]

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10:28 am EST

JC Penney unhappy /where's my order? [protected]

I ordered a TV through the JCPenney's app. the day after Thanksgiving Black Friday. Week later the confirmation did not look right and I was told order got messed up, so on 12/5 I was offered a different TV. Order confirmation [protected], after waiting a week and then calling..That TV was out of stock and now I'm on my third TV confirmation [protected], I've been billed for it. No one knows where the TV is or when it will be delivered...
Very upset! Phone [protected]

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3:23 pm EST
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JC Penney tyrone mall senior citizen fraud

Always go to JC Penney in January for "white" linen sales. Sign indicated "40% Discount for Retail Priced Home Items $40 or more). Selected two bathroom towels (item [protected] priced at $18) and a packet of eight washcloths (item [protected] at $6...totaling $42 retail. Cashier (Brenda) said that the washcloths were "valued items" and we not part of the promotion. I showed her that they were directly under the "40% discount" sign, but she said it was a mistake. She told me to pick one of the other wash cloths (at $12 EACH) and she could offer the discount. I said know and started to leave. I then witnessed three other customers given the same "bait and switch" sales offer. All three customers were clearly senior citizens and they all declined to purchase. I walked back up to Brenda and asked for the General Manager. In a few minutes, Randy came up and introduced himself as the Manager. I showed him the articles I selected and he provided the same explanation. "We don't know how these 'valued items' were placed in the area, but they are not part of the promotion". I told him I was going to contact the State Attorney's Office to complaint for defrauding senior citizens. He walked over to Brenda and told her "to give him whatever he wants". When I checked the bag at my car, I noticed that Brenda had placed an additional green towel in my bag! I went back into the store and asked for another manager. Cody arrived introducing himself as a manager. The situation was explained again. Although he was apologetic, I did not feel he understood the gravity of the situation, so I request the GM, Zahir Kareem. Mr. Rekeem listed to the story and was extremely apologetic. He didn't understand his employee's reluctance to honor, what appeared, was the store's error. He advised he would have a staff meeting and explain to his staff that, if we confuse the customer, to simply honor their honest attempt to satisfy our discount requirements. Although he sounded sincere, I still felt it was strange that the staff, continuously, used a "bait and switch" sales approach and I have filed a written complaint with the Florida State Attorney's Office and the Florida Department of Elder Affairs. Obviously, unless assurances are made by JC Penney, that this unethical sales behavior we be met with actual concern, we will no longer consider your store for future purchases. God Bless, Joseph and Mary Fazakerley (Store #1939 7000 Tyrone Sq Mall St Petersburg Fl 33710 on 1/8/18)

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1:37 pm EST

JC Penney boys arizona jeans

I purchased 3 pair of jeans for my son. When I looked at them they seem fine. My son son tried them on he said they hurt. The jeans felt like sand paper really tough. I put them in the washer with fabric softener they still felt the same way. I would like to get my money back and I will never purchase this brand again. I purchased 1 pair before and they are fine. I don't know what happen with this shipment bad quality.

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12:49 pm EST
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JC Penney returns alexa

I purchased 3 Alexas on Black Friday as Christmas gifts for $39.99 each! Well one of them would not charge, it had an issue in the Alexa itself. I called to get a replacement and was informed they would refund my money but if I wanted it replaced I would have to pay FULL PRICE ($99.00) for the replacement! What crap, they do not honor their warrantys! No wonder their reputation has gotten so bad!

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10:13 am EST

JC Penney issues with wedding ring repair and service

Sir/Ma'am,
I have been purchasing jewelry from your JCPenny Store (2910) located at 7751 Towne Center Pkwy, Papillion NE 68046 for many years. In fact, I purchased my wife's wedding ring from this location in 2009, and always working through Mrs. Venessa, the jewelry customer service rep. After our marriage, Mary wanted an inside white gold band and we sent the rings in to be soldered. The work was exceptional and the ring couldn't have been more beautiful. On 26 December 2016 Mary and I purchased a band for the outside of the ring - Mary's Christmas present. The band was being displayed with the other "white gold" bands so Mary and I believed the ring to be white gold. The ring was sent to Atlantis to be soldered and returned. In early December of 2017 Mary noticed the outside band we purchased was tarnishing and leaving a darkened color on her wedding finger. We took the ring back to JCPenny jewelry department and Venessa told us the band was in fact not white gold but sterling silver. I was shocked by this and asked Venessa why the ring was displayed in the "white gold" section as the white gold and sterling silver were in separate display areas. She apologized for the miscommunication. Since we always purchase a care plan for our jewelry Venessa indicated we could purchase an actual "white gold" band to replace the sterling silver band. Once the sterling silver band was removed and replaced with the newly purchased white gold band Venessa indicated that JCPenny would return our money for the "sterling silver" band in store credit. We agreed and the ring was sent to Atlantis for repair (I can provide the repair number on request). Venessa stated the estimated completion date would be 16 December, 2017. On or after 16 December, 2017 Mary called the store and was told the ring had not been returned. A week or so later we called again and the ring had not been returned. Then, again Mary called and still no ring. Mary and I proceeded to the store to discuss this issue with Venessa and she could not give us a reason for the extended delay. Venessa stated she would get to the bottom of this issue and call us back, which she did and could not give us a reason for the delay. On 4 January, 2018 I was called by Steve, the JCPenny Jewelry Manager (from the same store location) and stated the following: "We are so sorry for this miscommunication, the ring has been in our vault for some time now and we don't know when the ring was returned. Unfortunately, the ring has not been repaired. Atlantis sent an employee an email, we believe, asking for additional instructions - that employee no longer works at this location so the email set stagnant. After two weeks, we believe Atlantis returned the rings." So, I asked some specific questions: Why is it that after multiple calls to your department you couldn't find the ring? Do you not have a policy that if the ring isn't returned on or about the estimated completion date you notify Atlantis and provide this information to the customer? Isn't it policy that once a person leaves that emails are kept for a period of time or transferred to a store manager? All of these questions could not be answered by Steve - he just didn't know. Steve indicated he "overnighted" Mary's rings to Atlantis and I asked him when the rings would be completed - Steve just said "I can't give you a definite answer - sorry." Steve further stated that all emails, coming and going will be through him and him alone. This statement indicates there are broken processes and procedures.
Mary was without her wedding ring through multiple Christmas parties, two of which were formal and no wedding ring. I am applaud that this situation has gone on this far with no explanation. I have lost all confidence in this department's customer service! Mary and I are hoping the ring is returned soon and we receive the store credit for the sterling ring as promised.
Mary and I are very patient people and we understand mistakes; however, this is beyond forgivable.
Thank you for your time.

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5:58 am EST

JC Penney employee

Me and my husband came to jcp the other day looking for jeans for my son. We needed some help so I asked the first associate I saw. Her name was helen. She was so rude it's unbelievable she even works there! I asked her for her help and she rolled her eyes and walked off! That was very rude and unprofessional. So we decided we will wait on the jeans. We checked out other departments and we were in the kids area when we saw helen again. This time talking to another associate. She saw us and immediately started speaking spanish thinkin I couldnt understand them. I understood every work. She was saying how customers are [censor] and even called me and husband one! We dropped the stuff we had and left. We will never come back to jcp until you get rid of helen. A person like that shouldn't be working here! All we did was ask for help... And she has nerve to call us [censor]?! Please get rid of her

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5:59 pm EST
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JC Penney customer service

About a week ago I was in the Montgomery IL location for a return. I was returning a pair of boots I had purchased 7 days prior to the date of my return. I could not find my receipt and understood the return policy of reciving the lowest price in the last 45 days. I originally paid 25.00 for the boots. The lady told me I was going to receive store credit since I didn't have my receipt and I was fine with that. She did all of her stuff on the computer and then she looked at me and said i was going to recieve 2.19 back. And I said for the boots really. I said ok I guess that's fine. Then I proceeded to go find the stand of boots in the store because there was alot left when I purchased them. Turned out they were in sale for 14.99. I took the boots back to the counter and asked you mean to tell me that they went from 25.99 a week ago to 2.19 back up to 14.99. The lady rudely said to me well that what they came up as so that's all I can do. So i looked at her saying so I got 2.19 for them and your going to resell them for 14.99. She just blankly stared at me. I told her to have a nice day. I understand I probably wouldn't get what I paid for them but really 2.19 that's crap. I will never be shopping at any jcpenny again.

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1:33 pm EST
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JC Penney order tracking and customer service

I ordered a sweater on the 22nd received a email on the 23rd saying it was shipped and would receive it by the 2nd. I have tried tracking my order for a week and can not get any information other then the date it was shipped. I called customer service and after finally getting through after a hour, the lady said it's been shipped. I told her it was shipped the 23rd and should of been here today. She said well it has been shipped and has not been 4-6 business days. I asked why I want able to track it or if I could get information if where it was. All she said was it's been shipped and I can try back in a couple days. I will never shop or order from the company again, and will be sure to let my friends and family know to do the same.

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10:52 am EST

JC Penney cordless roman shade

On 12/18/2107 I ordered a set of blinds. I received all of them and installed them. Within less that 2 weeks one of them failed. This is where the horror begins. I place a call to customer service and was on hold for well over an hour. When I finally get someone on the phone, she informs me that she has to contact another department and have them call me back later that day. After 3 days of waiting, I call back. Again, a very long time on hold and finally took the option they offer to leave a number and someone will call me and I will be first in the queue.After 4 hours, I get a call that tells me I am first in line. WRONG! I was on hold for another hour before someone finally responded and said she would trans fer me to someone who could help. Well the call was disconnected. I made another attempt and finally got hold of the right department and was told that I had to purchase another blind and that when I received it, I could send the defective unit back. What an insult! I could believe As I had no other choice I decided to do this. I received the new blind which worked, but when I went to send it back, another bad surprise. I had to pay to ship back a defective item at my expense!, to the tune of almost half of what I paid for the blind. No wonder they ad one of the top 5 companies predicted to go out of business this year. I know nothing can be done but I wanted to at least lodge a complaint. Maybe if enough people do this, we can hasten their demise.

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8:22 am EST

JC Penney boots

I bought a pair of arizona brand boots from jcp and the bottom design is cracking and my feet are getting soaked! I really liked the boots so i searched 3 jcp stores and found the last pair in my size and havent had them a year yet just for them to break! I am so upet. Now i dont have boots and spent too much on them! I really hope you can make this better please.

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9:19 am EST

JC Penney missing item in order

I ordered a number of items from JCP and they were shipped in two separate packages. The last one was received right before the holidays and I have just now opened it. It is missing one of the items listed. I contacted JCP this morning and I was told that it was delivered by UPS and give to "some man". They suggested that I contact UPS. Why should I do that when my package was never opened until this morning. Obviously it was NOT included with my other items so I will be paying for something I never received. Guess this is why JCP is going under... they really need to work on the customer service people they hire. I think if I were in their financial position I would be doing all I could to keep my customer happy. All I can say is I'm done doing business with them. I will be returning the items I've purchased and closing my account with them. Don't do business with crooks.

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5:46 pm EST
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JC Penney salon

Dec.30.2017
I Robriesha Ladler went to the salon to get my hair deep conditioned. Upon getting the service I asked the stylist about the price of blow dry and she in formed me that it would be $25. Meanwhile the stylist is roughly combing my hair, ripping a lot of my hair out. I told her that I didn't like the way she was combing my hair. At the end of service when it was time to pay the clerk said my bill was $70 which the services I received didn't add up to $70. The deep condition was $15 and the blow dry like I stated before was $25 after telling the cler that didn't add up, the clerk went to talk to the stylist about it. The clerk came back and told me the stylist said that that's the price so that's what I have to pay. I was so disappointed. I never had a problem like this with any other stylist that I have used previously. I will appreciate if I can have this problem resolved.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:05 am EST
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Sometimes pricing at salons can vary based on your hair length and texture. That being said, this website is not directly associated with JC Penney so you will want to contact them directly.

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3:10 pm EST
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JC Penney poor management behavior

I arrived at the Middlesboro Kentucky JC Penny this morning at 10:00am. The doors were not unlocked until 10:08am. The delay came from a manager named Penny. She saw me standing there but continued her conversation which seemed to be small talk. When she unlocked the door she did not apologize nor greet me. I had a salon appointment at 10am or 10:30am, I wasn't sure, so I had arrived at 10:00am.

I had a seat in the salon area and was approached by here. She asked what I needed, I stated I had an appointment. At 10:11 am the stylist passed by and Penny, the manager, rudely told her to clock in. When Penny was out of sight she began to loudly talk about the stylist being late and went on and on very rudely. She was in a full blown rage, almost screaming when Tara asked me back. Tara was embarrassed by the manager behavior and was obviously humiliated by the scene, but she smiled and acted very professional.

I hope that this is brought to Penny's attention. I hope she is advised to apologize to Tara for her rudeness. This was not professional. I did not see any manager skills in the presence of Penny. I was flustered just to be there and hear the way she was going on about this.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:12 am EST
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This website is not directly affiliated with JC Penney so you may want to contact them directly.

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11:49 am EST
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JC Penney arizona shoes

During your Black Friday sale I purchased a few pairs of boots for my girls! If I would have known how cheap they were made I wouldn't have spent the money I would have rather bought boots that last! The buckeles have broken and the shoes look like hell after about 5 wears! If your going to have an amazing sale make sure the product is worth it! Jcp is selling garbage just to make a dollar! Seriously need to reevaluate that moms like products that last!

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:17 am EST
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Usually if an item is priced at a very low cost, it's not going to be of amazing quality especially on black friday. If you still have the receipt, you could attempt to return them to the store, but it is unlikely that they can do anything for you.

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11:46 am EST
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JC Penney kitchenaid stand mixer

I complained somewhere before about you not having or pretending to have my mixer shipped by creating a UPS fake tracking number and waiting for product to arrive! And the three calls I made and waited over a total of three hours hanging on the phone before I finally got to get my money refunded to my charge card and order cancelled. I finally went to Kohl's and got the same exact product, the same day, and ended up paying $50 less! But I see now that you have had an enormous amount of complaints lately! So, I'll just add it was really a knife in my back to get an e-mail from you wanting me to review the product I never even got from you!

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:18 am EST
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This website is not directly affiliated with JC Penney. They will likely not see your complaint here. If you complained on a similar website, they may not have seen your feedback at all.

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6:50 pm EST

JC Penney the stores

My name is Mycah Smith and I recently visited two of your stores. One store was located in Kingsport, Tn at the Fort Henry Mall and the other was in Johnson City, Tn. I was very disappointed in both stores. They were both had articles of clothing strewn about and was very unorganized, messy, and the floors were dirty and stained, the carpets needing replaced. The lack of workers also made it difficult to find someone to help you look for what you need and finding a register that was open was harder than it should have been. I hope you company hires more people to work their stores.

Thank you for your time

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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