JC Penney
reviews and complaints

To Whom it May Concern,
I was in the Massena New York store this afternoon and was very upset when I left. First I will say you had very good sales, but your signage is very misleading. I was in the store with my mother and we were ringing up or purchase and some things did not ring up according to the signs that we saw. We asked one of the cashiers, who did go an look, she was not sure either and agreed that it was misleading, but she called for a manger. So manager Jessica Mcgregor comes over looking extremly annoyed that she had to come over to help us. I was at the register and my mother was behind showing her the signs. She then got very rude turned her back as my mother was speaking, rolled her eyes and and was shaking her head like we were being unreasonable and out of line. I saw all of this because she was walking back towards me and ripped the reciept out of my hands. I then got very upset with her and asked why she was being so rude. She didn't bother to look at me, so I took my recipe back and let her know I would be putting a complaint in. Their was absoluty no reason for her behavior. I was very upset by unnecessary hostile behavior. That was horrible customer service and unfortunty that was not the first time I had been in that store and seen her rude behavior toward customers and I do believe it needs to be addressed especially if she is someone in managment.

Thank you,
Jocelyn Charleson

I bought a jacket for $80, -i paid with my bank card. The employee behind the register asked me debit or credit. I replied debit. To my surprise I didn't have to put my pin code. I told her. She replied that it was always like this. I went to my bank to ask what if what happened is normal. It is not, because on my receipt it says the card has been handled as a debit card. You are supposed to ask me for my pin code. If not just anybody can use my debitcard even without my permission. If it would have been handled as a credit card you would have to ask my signature. I didn't sign anything. If your policies are this way I would not recommend to anyone to go shopping at JCPENNEY. Store number 1794, term 347, transmission 4911, date 09/23/18, time 03:34, assoc 0924.

I purchased my son several pairs of jeans at the end of July. The weather is just now cool enough for him to wear them; he wore the above mentioned pair today for the first time and the button is broke. The button is a snap closure, and the back side of the snap is stuck on the closure part. The jeans were not tight at all, in fact they had to be adjusted in all of the way on both sides. I'm extremely disappointed in these jeans, and I'm worried the other pairs are going to do the same thing when he wears them.

The store clerk that assisted me with my return need more training. Her attitude was as if I had stolen the merchandise until another sales associate showed her that the items were purchased on from that store on my jcpenney credit card. Her attitude was unacceptable, she did not believe that I had purchased merchandisfrom the store on my jcpenney credit card because I did not have a receipt and she could not find the sales record of my purchase. I had to enter three different (3) credit card numbers before she called a man and he told her to call another associate. Is this the new jcpenney customer service?

Just had my grandsons 1st Birthday pictures taken last week (I've been trying to send this message for over a week and said site was having difficulties). The photographer was not personable and not very friendly! The pictures were horrible! We brought a smash cake and didn't even buy one of them. The best pictures of the baby had his birthday hat cut off. Have NEVER experienced anything so unprofessional! Will never be back! Did not spend a penny! And by the way...she couldn't have had a better baby to work with! Also the photographer's husband/baby daddy was there with two babies and kept talking to her...interrupting! 😡 also no one told us we needed to bring something to lay on the floor for the smash cake so I had to go spend $15.00 on a clearance curtains in the JC Penney's store. Whole experience was unbelievable!

Went this evening to shop for a gift at your store, needed little girls size 6-6 x
That particular department was a a shamble. Could not find the correct clothing size in items I selected, asked for help. They could not locate. Very little selection for this size girls. Found two tops but could not locate bottoms correct size . Employee said she would check on line. Came back said it was not available on line in that size. Walked out without purchasing anything. Had $80 worth men's clothing in cart, went to register, woman said go around to other side, not even a place to put anything counter junked up,
Just left disgusted with the overall experience. UnderstNd m
Now why on line purchasing is closing down retail.

Came home, went on line and ordered the same bottoms three pairs in correct size that I needed.

I have to go back in store to pick up my order, and it may very well be my last visit, we are long term 20+ year penny's gold card holders.

The dept I was in looked like an old Kmart store. Customer service was terrible. So very disappointed in JCPenny.

I purchased my mattress in May of 2018 but didn't receive them until a month later. I had problems from the get go. Delivery service sucks. To top it off my box spring broke. The wood broke and the bed frame cracked. When I called about the warranty, customer service indicated the box spring and frame were under warranty but that i would have to re-purchase and then get reimbursed. This is whack. This company sucks. That's the most absurd thing ever. I will never ever ever buy a mattress or a big ticket item from them again. Ever!

I'm a loyal customer that have been buying the black Arizona junior uniform pants for going on 5 years now for work. I love the way these pants fit and they're comfortable for work. On the other hand I have to buy these pants quarterly (which is more often then I would like) due to the fast fading after washes and the seams ripping. It's hard to find comfortable pants in black for work otherwise I would have been stopped buying these. I would like some sort of resolution on buying these pants in the future because they fade after only one wash and they rip way too easy. The pants that I am sending pictures of are only after 2 washes

On 9/12/18 I ordered these briefs along with other items totaling $126.67. Your website said buy 2 six packs and get one free. My order number is [protected]. When my shipment arrived on 9/21/18, it only had the 2 six packs. The third six pack was not included. On 9/21/18 I called the customer service number and was told I would have to order again, put three in the number of items purchased. Then keep one and return the other two. My credit card would be charged all over again. I do not feel this is good customer service. Granted, we got 12 good quality pairs. The quantity is sufficient for my husband's needs. However, I had planned to give the third 6 pack to charity.
I really wanted Penney's to let me take my order sheet to a store and pick another 6 pack free of charge. Or have a six pack sent to me. I still find it hard to believe the Penney's I have always shopped refused to accommodate me.

Judy Roofner, 2242 Terrace View Lane, Spring Hill, FL 34606 phone [protected]

At the very least you should update your website to include items that say "buy two, get one" processes for the third item automatically. The current policy will cost you customers. Please at least respond to my inquiry in some way as I don't want to be one of those lost customers. Does JC Penney care?

I am very disappointed.

I purchased 2 pairs of these epic leggings after trying them on at the store (JCPenney) When I brought them home I noticed an odor but brushed it off as them being brand new and new clothes have a "new" smell/odor. Because of this I always wash new clothes before I wear them. I washed these jeans 3 times to try and get the odor out but they still smelled bad. They had like a mothball smell to them. I returned them to the store very unhappy. The sales associate even smelled the ones I brought back and a new pair in the store right off the shelf and noticed the same smell. I don't know what kind of chemicals or dyes are used to process the jeans but I will never buy these jeans again. I'm very disappointed because they fit perfectly.

-Melanie Love
[protected]@yahoo.com

Purchased Custom Made Drapes from JC Penney in Washington, DC. Metropolitan area late in 2017. After placing deposit, representative indicated a math error had occurred, and required additional funds to set order in motion. Also, after waiting a couple of months, upon receiving drapes, they were NOT LINED as originally conveyed to representative at time of order. Again, additional funds were required to finalize order/delivery. In summation, besides cost override due to JC Penney, extreme delay in receipt of drapes (6 months), installer was Outstanding. Before you sign order for installed drapes from JC Penney, make 100% sure price is FINAL, and your order is EXACTLY what you want into your home. Due to situation with retailers such as JC Penney, I would tread very lightly in 2019 prior to commencing with New Order of Drapes.

I was shopping and had 3 items to buy.I needed one more point for my 10 dollar reward and the employee for jcp.told me to split my order up and the rewards will.show in about five minutes.and I can apply it to the other order..well it never showed up but I purchased my other item.he also told me my 10 bonus for spending 50 will show up and it never did either...so I was cheated from the 10 dollars bonus for spending 50 because I spent 70 dollars bit on two orders thru no fault of my own.The employee never informed.me I had to make one purchase to earn the extra 10...very unfair...Debbie pampena 8306 pierce st.verona pa.15147.email address [protected]@gmail.com

I have been paying my credit card bill on time until the month of August. I contacted the credit card department to inform them that I was just returning to work so my August payment would be late by a day or so. I was informed I that there is a $27 fee for paying late. I was also informed if I am charged a late fee then it will be waived. However the customer service rep did not mention that my minimum payment would go up $11 for 6 months because I was paying late. So now I have to pay $38 instead of $27. This is completely a rip off. It's like JC Penny's is charging me a late fee for 6 months. This is absolutely absurd. Who does this to hard working people. This company does not care about their customers they only care about making money even if it means ripping off their customers...

Purchased a bathing from JC Penny late spring (top and bottom tankini style) for $60.00 and wore it about 10 times. The bathing suit was well taken care and washed properly. The bathing suit elastic has almost dry rotted and become so stretched out. I feel there was a manufacture defect as I purchased another bathing that same day and brand ans that one is completely fine. The bathing suit is so stretched out due to poor elastic.

I was literally only paid for 7 hours! When I worked more than 7 hours! Either someone fixes it or I will bring the law into this! I have contracted them and they choose to ignore me! I was fired at least two weeks ago over attendance or whatever! I didn't know when to freaking come in! So I went by the schedule I had picked on training day. I was sitting here thinking I wasn't put in the system yet, so that is why I wasn't able to log into my kiosk account! Not my fault not one bit!

ordered 2 ashley signature design power reclinging Damacio sofas on Aug. 22nd, 2018.

August 27th, I received an email that my items were on their way. I called that week to find out when they would arrive. jc penny furniture dept. gal said they were shipped to the delivery depot and that I would get a call from them.

2 weeks later hadn't heard anything, called penny furn. dept again, gal said that the delivery depot had received it but it hadn't been processed yet. waited another week.

Another week gone by called penny gal again got the same story I said this is ridiculous, next week will be the 4th week and your website originally said it would be 3-4 weeks for delivery. she said I should be receiving my furniture the following week. I did not.

Sept. 18th, I called penney furniture again. gal said she would put in a ticket to delivery company to process and it could take 48-72 hours.

Sept. 19th, delivery company called to schedule for oct. 3rd, I asked her to make sure it is for 2 sofas ashley power recline Damacio. she said no its for a 2 pc queen sleeper and said I should call jc penny. I did
and was on the phone with 3 or 4 different gals over an hour
.1st gal - I will have to refund your money and then you can reorder it online. I said well will I get it for the same price ( when I originally ordered it it was 50% off plus I got another 10% off that. Fantastic price which is why I ordered it! she said yes I would get it for same price. I was on phone and laptop at same time to look it up and could not find it she gave me an item price to look up, it read price ticket of over $3k ( I paid $311.00 for each originally) and it said unavailable. I was getting miffed with her telling me I could reorder it online. she continued to argue that I could but her story kept changing, I asked for supervisor. Also in this conversation when I requested they contact their manufacturer to request they send the correct sofa out she said it doesn't work that way that they have to refund 1st and then in 3-5 days I get my money back and then I can reorder. she didn't make sense.

2nd gal- Kyra (they don't have emp. id #'s or anyway to really complain about an individual). she said it can't be reordered b/c it out of stock I said why can't you call the manufacturer and request they send out the correct sofas. "it doesn't work that way she said" they can't call them she said they could email them but that really isn't going to do anything. I asked, "so are you going to refund my money?" she said I have to let the delivery co. know to not deliver it. then I could hear her typing. after a min or so and just hearing typing, I said, "hello", she says yes, i'm here. I said so you didn't answer my question, she says, I did answer, I said what was your answer? she starts telling me about having to contact delivery co. etc I said that isn't my problem, I just want to know if you are going to refund my money, its a yes or no answer. so what is it. she starts telling me again that she will have to contact delivery co. it just got argumentive then I asked for her supervisor .

JC penny escalate supervisor Maria - I simply ask if they are going to return my $$ she said yes, I see the rep has put that in the system. I said, " so I have to be put on holds and all this for over an hour for you to be able to say yes I will get refunded. I let them know I believe they are committing fraud to the consumers for advertising furniture, taking the money for over a month and then not following through with the deal. since I was on all these holds I started looking online and seen that numerous people have just the same type of complaints. Ridiculous. I will not show there ever again. no wonder they are going out of business.

So I went into the store about a week ago now remind you I DROVE 60 miles because I got a call from a friend sayin that a bracelet and ring was 85-100$ that the sign there in the glass "LOCKED" cage said and then when I looked at it, it said way higher price then that so they said they couldn't honor it (but really rude) her name was ASHLEY at Woodbury, Mn J.C. Penney's . And so I said I wanted to talk to someone higher, she insisted that she was highest for about 3 times, I said so know one in this whole building is higher then you, finally she gave me the stores number which I could have just googled and told me to call for Steve. So I did well steve was on "vacation" so Monday he was supposed to give me a call back, nope never did remind you I called 3 times Monday to make sure he called me. Nope so the next morning I call he doesn't wanna honor so then again I call cooperate and they said they support his decisions I said how could u support his decisions when the sign plainly said it and I have a picture. So I'm debating rather to take it to court or to not ? What should I do ? Is there anyone else higher?

I purchased these before school starting and fell in love with the look! I purchased it for my daughter who will be 5 in January and paired it with the Arizona pink camo top with the lace on the sleeves. I am complaining about the pants. They are like the begging with the fake rips in them. The RN is 111052 and the supplier is 17216-3. The jeans had the stickers on them before purchase. After purchase I brought them home, removed the stickers (which left like a shadow) and washed them. That (shadow) is NOT coming off! Please help! The cost of these pants aren't the cheapest so I expected better than what I received.

I just purchased several pairs of paints for my son Arizona Jean company and he wore a pair today and the inside of the pants ripped I really am upset about this and don't feel like spending this kind of money on pants for this to happen. I have never had this issue before with these pants and feel like something needs to be done about this issue. I would either like a new pair of pants for my son our my money back to get him a new pair the size is 36-32 in men's as I don't have the extra money to go out and buy another pair.

I bought by daughter 5 polos for school and they fit her perfectly, however, the buttons will not stay buttoned at all. Now I have to buy her all new shirts because of this. I can't send her to school with the polo unbuttoned and her bra showing. I shouldn't have to take all of the shirts back to the store which is out of my way to return the shirts which will probably not be in stock. The shirts are only washed, never dried and this happened after the first wear.