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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney reviews & complaints 1396

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3:26 pm EST
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JC Penney incomplete product

The 1/7/2018 at miday I bought at the Manhattan Mall a 12 pice cookware stainless set Cooks JC Penny Home.
But the product was incomplete. It was suppouse to be 5 cooking pots but the te are o only 4. The one is missing is the saucepan with lid 2.5QT 2.3L is missing.

When we took the box was close so the girl at the cashier din't check it.

I realize when i came back home that the product was Incomplete
I Want the saucepan or a refound.

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2:56 pm EST

JC Penney arizona jeans

I bought my husband 4 pair of these jeans. They fit him great. The problem is they are falling apart. Holes everywhere. Holes in the front and back of the legs. I know it isn't my washing machine because his Levi's have not had this problem. I would like replacement jeans if they aren't going to fall apart like these have. I noticed several others have complained about the same thing. What is the solution? We exist on social security and can't afford to throw money away on faulty products.

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Shaun R.
, US
Feb 02, 2018 11:41 pm EST

Hi Jane.

I'd like to help.

What date were these purchased? From where were they purchased?

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6:30 am EST
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JC Penney dress order

I ordered a dress on Tuesday requested 2 day shipping because I needed for my daughters dance on Saturday. Never shipped out so I called on Thursday and the man I spiked to said they didn't have the dress anymore, so I picked a similar one and he said he would overnight it I would have it by Friday. Got up Friday morning and tracked it hadn't even shipped yet! So I called and the women said I've never heard of overnight shipping and that she couldn't cancel the order! I said well the guy I spoke with yesterday had no problem doing it! This place sucks I will never order from u again!

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9:05 pm EST

JC Penney your overall customer service.

To whom it may concern;
Your online, phone, and store customer service is VERY lacking. The employees in the actual store dismiss you as a customer and automatically scramble as if they have not been properly trained to handle a compliant, let alone have no idea on store policys when asked, and if you request a manager; they lack in the store policies/and or info as well. Then if you actually find the online contact numbers for a complaint or for general info, you get re-routed several times through the automated phone system, regardless of you speak to an actual person. You as a company lack extremely in customer service, I would expect more from such a well known, aged company.

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10:37 am EST
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JC Penney ordered furniture still don't have it

Hello i purchased furniture on jcpenny.com on Nov 15, 2017. i was told when purchased that item will be delivered on dec 12 2017, still don't have. after numerous call with jc penny they are unable to find the items, i have received a call yesterday 1-30-18 stating that a delivery would be next day from 7-9 am . i call the warehouse at 10am to ask where are the drivers they said they will be there soon. i call back at 11am and now they said the delivery is not coming and they lost the couches again. I need someone to get back to me asap

thank you
Rob Fisca
order number
[protected]

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4:29 pm EST
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JC Penney arizona puffer jacket

I'm very upset! I ordered a women's jacket and ur employee sent me a pair of black pants instead. I called the 1-800 # and was told to return the pants to get a credit. Why should I have to go to the store and process the return when all that needs to be done is send me a return label and jcp send out the jacket. It makes no sense that I have to go to the store get a credit for the jacket then reorder it. Jcp can spend my jacket out before I return the pants. I don't want the pants they're not even my sides and I didn't order them. I'm so very upset!

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5:28 pm EST
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JC Penney arizona delling women’s riding boots

I received a pair of boots for Christmas and have worn them about 5 Times. Yesterday I noticed a faded spot on the right foot boot on the upper left top side. The black color appears like it faded, it does not rub off. These are brand new, I never used or put it near any form of spray products, heat producing, or anything of that matter. Is this common for these boots or is it just a weird encounter? Their very comfortable boots just wish they didn't get destroyed already.

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7:35 pm EST

JC Penney washer dryer combo

I purchased a washer dryer combo on dec 24th which I returned for a different model at delivery.

Jc penney told me I will get a credit for it. It has been a month now and I haven't got it. Every time I call their rep says they have put in a cancellation but nothing happens. When I call after 3 or 4 days the next two says the same thing.

Worst scam artists ever. Please do not waste your money on these [censor]!

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3:32 pm EST

JC Penney online order/store pick-up

This was the most frustrating in store pick-up I have ever experienced. On 1/8/2018 I ordered a canvas and a comforter. I got notice that comforter was ready for pick up at the Fairlane Mall Location. Get there and they say canvas has not arrived. Contacted jcpenney customers service and was told canvas was delivered and gave me the fedex tracking number and the name of the person who signed. I go back to jcPenney on my lunch our and give this information to the cashier. The cashier contact the person who signed for canvas but that person denied. Now Im getting frustrusted, and tell the cashier to take my number and call if canvas is located. Nothing. I contact the store again and spoke with a manager (Sophie), once again, gave her the information jcpenney online rep had given me. That package was delivered and signed for . Her words were, "sometime they lie" After noticing my frustration, Sophie contacts online customer service. She still has no clue as to where my order is. She offers to reorder, but at this point the canvas is no longer available. SMH! Such an inconvenience. I have order paint, curtains and a comforter to redecorate my bedroom. I refund was given, but no apology and no compensation, along with no replace. TOO OUT DONE. NEVER AGAIN!

highly upset,
[protected]@yahoo.com

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12:46 pm EST

JC Penney jewelry depo

I took in a necklace with two charms for repair and cleaning on December 24, 2017 about 3 weeks later I got a call from the store telling me my jewelry is back from being repaired and for me to come get it. Later that day I arrived to pick up my jewelry only for the employee along with the manager to look for my jewelry and tell me they can't find it after calling the employee who called me to tell me it was ready for pick up only for her to say she didn't remember making the call, which was confusing to me being that the store number was in my call log, so someone called! Anyway, after leaving my number for someone to contact me the following day as promised, I got no call back. So I called to see what was going on only for another woman to promise me a call back that I never received. The following day I decided to go back and ended up speaking to a Sadye who said she was a supervisor, after she searched she assured me that it was a Depo issue and she was going to handle the issue and give me a call that following Monday. I received no phone call and still have not heard a thing. This is by far the worse experience I have had with my jewelry at this location. My jewelry was a gift and is important to me. I am going n shock to how unimportant it is to the place it was purchased from! I did not purchase the warranty or jewelry for me to bring it in expecting it to be repaired and returned but instead it is lost and forgotten.

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9:32 am EST

JC Penney arizona jeans

I purchase 8 pairs of the Arizona flex relax fit jeans and all of them has rip from the groin area. I would like to know what I can do about this I love how the jeans feel and look but seems to me that there's a problem with the material or the jeans them self's. I have other Arizona jeans that I've had longer then the ones that ripped and they have not had any problems.

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gabyg
Tucson, Arizona, US
May 17, 2021 1:54 am EDT
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I bought a couple of Arizona Co women boot cut jeans around 8 months ago and both of them ripped from the groin area after a few months later with very light use. I didn't think too much about it and throw them away. Then I bought again 3 more pairs and once more two months later it happened again, ripped one after the other from the same spot. You can see from the pictures I attached they are brand new, barely used.This is unacceptable. It is plain money stealing. I am not paying 5 cents for each pair. It is quite some money now and they are just coming apart.

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2:54 pm EST

JC Penney refund receipt

Hi, this is my order number [protected] Placed October 21st on line with the guaranteed call to schedule the delivery by October 31st.
Please look at the order notes

That never happened..we had to call multiple times to have the furniture scheduled to be delivered. It turned out it was shipped to the wrong place...after multiple calls we finally got the furniture delivered Nov 16th,
To our disappointment it turned out to be extremely uncomfortable and the very next day- November 19th i called in the return.
The customer service representative was very nice and accepted the return and advised we will get a call for pick up, never advised us of the restocking fee...we were waiting and waiting for pick and started calling customer service and delivery company directly...which in turn they advised they cannot pick it up till we pay the restocking fee, which we did immediately...
the pick was scheduled to come a few times and never showed up and we were not even notified- i lost half a day worth of pay.

Finally the furniture was picked on December..i waited patiently till the end of December and when i called to inquire about the refund it turned out it was never processed.
I may have called 5-7 times since then and they told me that the refund has to be done manually - yet to this day it is not there yet.every time i wait the 5 business day before i call only to be given the answer it was processed ...last week i was told there was a system glitch and they have to work the ticket and issue the credit manually which could take up to 15 or more business days. i asked to be prioritized due to this going on for months and was advised i need to wait in line ...again i asked for a manager to call me back and never received a calll..3 months after initial purchase, 2 months after initiated return, 40 days after the furniture was picked up...
i spoke wo one of the team leads in December he was very nice and he filed the complaint and after that i received a call from somebody saying this was being escalated and worked...Last few times i was told it was processed and nothing happended...i asked to speak with supervisors manager and was told they are all in a meeting. I asked for a call back and have never received it. Which i find very disturbing that the manager does not see it as a serious customer service issue for the customer not getting $2700 refund and this going on for months when i am paying the interest on that amount...so today yet again i was guaranteed the refund in my account within the next 5 business days.
Quite a few not all of them but a few of the representatives were very rude on the phone, chewing something and yawning, and stating we cannot look back on the issues we need to look forward. There should be a better statement that the customer service makes to the upset customer that cannot get $2700 back.
This morning i called and after a few minutes of the conversation i was transferred to somebody without even being told and had to explain everything all over again, i was crying for 30 minutes on the phone at 7 o'clock in the morning..i was told the refund will be there in 5 business days...
if i was rude i apologized and was just asking for assistance which till this day i have not received, i would like for a manager to contact me with the clear expectation and the action that will be taken for me to get the refund back. [protected]

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2:34 pm EST
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JC Penney jcpenny salon service

Store#1226 Assoc#0321
Absolutely awful haircut! Blowdry style? I put my hat back on as soon as I saw my husband's face. Got this haircut Jan 1 and have had to wear a hat every day since. I had a pixie when I walked in and asked her to just give me a shorter pixie. Girl obviously didn't get that. She cut my hair to the point that I have bald areas and it is laying in funny directions. She styled it by parting from ear to ear along the top of my head and blew a puff back from this part that was bald. I had short hair when I walked in and paid 32 dollars for a hairscalp that I had to cover with a hat as I was paying. I did tip because I don't not. This time I should have broke my rules. Had to get this off my chest my hair grows very slow so I will be living with this a long time.
I do feel she should be trained better to deal with certain types of hair.I would hate to think others will suffer as I am.

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1:39 pm EST

JC Penney online status vs customer service status

Placed an order consisting 5 items on Cyber Monday and selected store pick-up (Golf-mill, Niles, IL) and paid the full amount. Received 1 out of 5 item on Dec 8th, 2017 but returned it since the dress did not fit me. It has been more than a month and still the status of the order is "Pending Shipment". Today (01/18/2018), I called up the customer care only to hear that my order was shipped and returned to the warehouse since I did not pick it up. I would have picked it only if I had been notified. Either the website info is wrong or the rep is lying. Order : [protected]

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1:07 pm EST
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JC Penney clothes quality

Dear JC Penny Co., today I decided to treat myself to some new clothes and went to shop at your store in Clarksville Indiana. What a huge disappointment that was, I find the clothes are terribly made, cheap, no style, nothing is fitted anymore. Prints are like curtains or table cloths, I have found better cloths at Salvation Army. If you are loosing sales I can see why. I am 61 years old and I don't dress like that just because I'm older. Whomever buys for your company should be fired, maybe you should shop there for yourself. Valerie R Benvenuti

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11:17 am EST
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JC Penney return credit

Ordered four items on 12/12/17, returned three of them on 12/18/17 as instructed on the order summary that was inside package. Received confirmation of items being received on 12/21 (JC Penney's says it showed received on 12/28). I waited for a credit notification to show up on my credit card, or an email or something until 1/7/18 when I called to find out about the process.
Was told that a credit had been issued to my Visa, and if I didn't get it, I would need to speak to someone in Customer Relations. A ticket number was given to me to reference and I was told to give them 72 hours to contact me. 72 hours came and went.
Called back on 1/11/18. Was transferred to Customer Relations. Held on the line until the call was disconnected - about 30 minutes. I called back and talked to another customer service person. I was told the person I talked to last time didn't log the ticket and that this customer service person would log it correctly, so I should for sure get a call or email from Customer Relations. 72 hours came and went.
Called back on 1/16/18, asked for Customer Relations, held 28 minutes and the call was disconnected. I was at work and couldn't hold again for half an hour.
Called back today, 1/18/18. Talked to Customer Service who gave me the same info and then after explaining how I'd already been told that twice before, she connected me with a "manager" who apologized, insisted the credit had been issued and maybe I was "missing" it. Transferred me to Customer Relations since hold time was only 10 minutes. After 15 minutes, she came back on the line to tell me it was taking longer than she expected. Told I should hear from someone within 72 hours, and even offered the direct number for Customer Relations should I want to try and call them directly.
This is TERRIBLE customer service. This was the first time I had ever used Jcp.com and now it will for sure be my last! I may never get my credit...

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5:28 pm EST
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JC Penney customer service not really cs

Got a mattress in a box and was the worst bed I have ever slept on. Supposed to be a 10" mattress that sinks in over 5". Springs come out of the sides of the bed. I called what JCP would like to call there Customer Service Department. Complete and utter BS. I spoke to over 10 people, so called managers included and the corporate office. No one knows anything there, grouchy from the moment they answer and cold transfer you to more and more departments, because unlike any normal company they have multiple department for online orders, not just one. They wanted to charge me 175 to come pick up a faulty mattress and then finally agreed to not charge after hours on the phone with an end result that someone will call me in two 2weeks to set up a time to start the return. This is the worst most diagusting supposed customer service. I will be telling everyone not to shop at JCP online because if you have an issue with your order or its defective your going to spend hours getting anyone to help you and not charge you for there horrid product. Then give you attitude and wait weeks if not months to return the item and maybe get your money back.

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11:45 pm EST

JC Penney I appropriate music playing at riverton, utah store.

I was disappointed that music playing in your store was a Taylor Swift song with numerous swear words. This bothered me as well as my kids. I am not the only one bothered or offended by these kind of songs. You will not have customers ever bothered by music that does not swear so I do not know why you would turn a family friendly store into not so family friendly. This will only hinder, not help your customer base. Please keep things clean and family friendly. Thank you!

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2:50 pm EST

JC Penney arizona delling womens boots

I purchased the boots from JCPenney for Christmas and one of them squeaks terribly loud that I don't even wear them any more! I am really upset that I really wanted the boots and received them and its very unappealing to walk around squeaking in every single step! no one wants to walk around and literally sound like you are stepping on a small mouse.

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12:24 pm EST
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JC Penney women tall pants

order number: [protected]
order number: [protected]
Most recent order numbers

Every pair of Stylus jeans I have purchased from you have had the zipper break within or just past a year from purchasing them. That is also the case with the women's tall blue dress pants I purchased. I have worn them 4-5 times and the zipper will no longer stay up.

It is getting really annoying spending my hard earned money, thinking I am getting a good price only to find out I am receiving poor quality. This has happened with 7 or 9 pairs of pants purchased from you (mostly Stylus jeans). I have purchased talls from other providers that have not displayed this problem. I am a long time customer of JC Penney and it is disheartening.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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