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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
9:25 pm EDT

JC Penney store manager

To Whom It May Concern:
I am sending this letter to write a compliant about a store manager named Julio who is located at Jcpenney in Westfield Fox Hills in Culver City, California. I recently was interviewed by Julio on October 4th, 2017. From the start of my interview, Julio was very rude and unprofessional. Julio started off the interview asking me questions in a sarcastic manner. He was very discriminating toward me; he stated there was not any form of employment for me at his store in Culver City. He questioned my ability to be able to work at this Jcpenney. He said that my abilities did not meet his standards of sale support. He cut off the interview by stating that he needed more reference on me since he had no idea what type of person I am. I am a former Jcpenney employee and customer. I do not feel it is necessary for him to state that he needs feedback and references from other current Jcpenney managers to see if I would be eligible to work there. I informed Julio that I did not appreciate the way he conducted our interview and let him know that I felt discriminated by the way he spoke to me. He made me feel like a minority and as if what I was saying did not matter to him. He then asked me to speak to him in Spanish to get a better understanding of what I wanted to say. Overall, I feel very offended by the outcome of the interview. I honestly never thought I would have come out of an interview feeling so discriminated and humiliated. I am solely writing this letter to corporate to share my drastic experience with Julio the store manager at Westfield Fox Hills mall. I am so sorry to go to such extremes but I truly enjoy and love Jcpenney. I do not want my experience to be neglected or forgotten. Instead I want my voice to be heard on what I felt and what I went through. I am so sad by the outcome of my interview and wish the best to Jcpenney in the future.
With all due respect,

Maria Rivas

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StPierre
, US
Mar 27, 2018 4:00 am EDT

I'm not surprised and honestly, you should consider yourself lucky you weren't hired. Julio is relentless in his abuse. He routinely yells at employees as they never meet his impossible standards even making some of them cry. Additionally, he constantly leers at his younger female employees and hovers around them like a sex pest. I'm surprised he hasn't been reported yet

- ex-employee

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R
12:12 pm EDT

JC Penney appliances

I bought 4 major appliances from the Florence Ky store. I spent $2304.46 on 9/28/2017 and used my MasterCard. On 10/4/17 I was charged again$2304.46. I called customer service and after an hour and 22 minutes I was told when they deliver the appliances one charge would fall off. This is absurd. I did not get the customer satisfaction I think I deserved so I wen to the store I purchased the appliances. After 30 minute same scenario. Absolutely no help. Meanwhile as I'm leaving the store the delivery service called to tell me the are running two hours behind. So now I'm a prisoner in my home all day as I spent all morning trying to get a charge reversed. Never again will I shop there.

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4:17 pm EDT

JC Penney jewelry - product replacement

At the begining of the this year I purchased my wife a set of earrings 14K WG Hoop earrings code [protected] priced at $312. and we got it on sale at a 50% I believe from your JC Penney's store at the Posner shopping center located in Davenport Florida. Great store by the way. Yesterday my wife's right earring fell off and she hasn't found it. She really loved them and she is so sad about the lost. So I then proceeded to call the store to see if they could order a replacement earring and they told me that they could not order 1 earring but on-line could probably do that so I proceeded to call them. They told me to call the store cause I didn't puchase it on-line. Tried to explain the situation but they were also negative about it. I have been a JCPenney customer for a long time (over 30 years in Puerto Rico) and around 2+ years in Florida and I believe I am a good loyal customer.
Now I ask myself what are we going to do with 1 earring. There should be a way that JCPenney's can help us so we don't have to loose it all. I'll pay for the other earring, not asking for a freebee. Please let us know what alternative we have for a replacement. Thank you for your kind attention to this matter. Card [protected] 5 1. Please let me know what can be done.
Porfirio and Angie Rodriguez

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3:03 pm EDT

JC Penney credit card customer service

So my account was locked for quite some time . I wasn't able to call because I was too busy with work . When I finally had the chance to call the customer service for my credit card payment, both ladies were very rude, sarcastic, and basically talking to me like I was idiot. All I wanted to know was why I was charged more than usual that's it . I was patient and calm until these two ladies decided to talk to me like that . After I pay my full account I will no longer be using the credit card if I have to talk to people like that

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6:33 am EDT

JC Penney wedding/engagement ring buying

My boyfriend has asked more than once for my ring size, while I took my daughter and sister for a girls day and stumbled upon your sale we decided to get me sized at the jewelry counter. A young lady named Taylor helped us she was kind and knowledgeable. And when I came across the ring set that I knew was THE ONE! I asked if it too was on sale because there was a huge sign behind her that said "60% off all jewelry 325 dollars or more!" She did the math for us even with the life time warranty and if we got the credit card through jcpennys it would be about 1200. I could totally talk him into. (Do you know how hard that is when he thinks he knows what I want?) She was leaving for the day soon but I had to bring him back, so she gave me her card so that she got the credit and I wanted her to she spoke with me for almost 40 mins about the warranty and the ring set. I felt confident that was my ring set! When we came back there was an elderly lady she never spoke her name she never asked me any questions she just had us pay for the rings we wanted she didn't even want to offer us the credit card. I tried to give her tayors information she refused it. When she rang us up she very rudely tried to force us to lie about our income and then when the price was different than the total Taylor gave us (I expected it to be slightly off) she told us Taylor was a liar and had another lady come over to confirm. I wanted to come back when Taylor was there but she told me she had already charged it and couldn't go back, and that we'd lose all the discounts not to mention it's a one of a kind piece it may be sold. So we left feeling not ad happy ad one should buying the rings they are going to love and cherish for all of their lives. She didn't even allow us to ask about the men's ring we wanted. So we lost out on that as well I suppose. I'm thankful I got the rings but I'm not thankful how we went about it. Your customer service in the jewelry department is seriously lacking! I should have been ecstatic when I left we both felt not so thrilled. We even had to tell her we needed sized up! What in the world was going on with her I don't know ? Just an off day maybe but that off day ruined what shouk d have been a beautiful day for my family!

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9:48 pm EDT

JC Penney reward program

Today I tried to used my jc penny rewards along with a five dollar off twenty five coupon i had from survey mini. After the whole transaction my five dollar coupon could not be taken because after using my reward the computer will automatically take it off. I believe to what I understand rewards work like cash money, so why could I not used it ? very dissapointment of how the rewards programs work.

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7:23 pm EDT

JC Penney salon

I had the absolute worst service in the salon in the Tacoma mall in Washington. Lisa Fitz ruined my hair, insulted me the whole time. She started by calling my original hair a cluster of mess. The used way too high of volume on my hair which was one of the reasons it fried. Then tried to send me out the salon with yellow orange hair after I asked for a light caramel brown. Once I asked for her to fix it she was very rude from then on. Still insulting my hair even though she was the one that damaged it. I was left in the washing bowl for 20 minutes while she worked in another client. She hem took me back to her station where I recieved the worst blow dry ever. Never once did she comb or brush out my hair. She did the whole thing with her finger. She asked if i was happy with my hair I gave her a quick "sure" and left the salon as soon as possible so I can have another salon try to salvage it. I ended up having to cut another 4 inches off trying to save it. I will never go back to any Jc penny salon after this experience. Please email me back at [protected]@gmail.com

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5:32 pm EDT
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JC Penney online return for in store exchange

So apparently jcpenney changed their store policy on online returns. It's now ALWAYS going to be returned on the card purchased. Well I bought my purchase with a gift card that no longer worked. So I have no money back, no product exchanged, and too top it's off I was so excited to finally get my $10 that now I didn't get one because the employee failed to educate the client on the new policy. Had I known I would've just asked for my money back on a jcpenney gift card and walked away with my exchange with the difference paid. I would've come back the with my $10 reward to buy more! Now I have nothing to show. I have never had that much a terrible expierence in store to the point when I ACTUALLY LOST MY MONEY. What idiots! Then we go up to the actual customer service department and the lady just looks at us and says oh I can't help you. Seriously is the whole location just filed with incompetent employees? There's a reason why you have morning meetings, before shift chat in's, and sign off on SOPs. It's to create a positive flow from when the client walks in and leaves with a purchase. It's too help stop issues like this from happening. Now what? Thanks jcpenney you guys really did a number on me today.

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12:23 pm EDT
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JC Penney furniture order

On July 21, 2017 I purchased a sofa. I have email confirmations of what I ordered. The sofa was shipped on August 18 and it was the wrong item. It took me six (6) hours of of my time working with over 10 different customer service organizations. I finally contacted corporate who told me they were very sorry, yet they did not have any direct oversight over furniture. Lastly, a customer service person called and did the polite, 'I am sorry etc." They indicated I would not be charged the $150 delivery fee. It took them until September 15 to pick-up the piece I had to keep it covered and protected so no one would sit on it, etc. I called five days ago to ask why my credit was not given on my account. I was told, "Oh, sorry, it will take two more days because of bookkeeping." Well, that did not happen. So, today, I am on the phone yet again (likely another hour) and again furniture has to be contacted. This has been such a horrible, horrible experience. I will never shop at JC Penney again. This makes me sad as my grandmother was long time customer of JC Penney and this is why I have stayed with them. I ordered this same sofa from Ashley Furniture. The process was seamless, free delivery and it actually costs less. I was attracted by a sales promotion to JC Penney. Never again. Their furniture division has no scruples and they do not, repeat, do not care about the customer. I talked to many kind and nice customer service people over the course of trying to get this fixed, but they had no recourse with furniture. WARNING: Do not purchase furniture from JC Penney as they do not have a way to assist the customer if something goes wrong.

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Kathryn Anderson
, US
Oct 02, 2017 6:34 pm EDT

I agree. I am dealing with a situation where they charged my credit card over $1400 and cancelled the delivery of my washer and dryer five minutes before the delivery people were from my house. I've spent over five hours trying to get the situation resolved to no avail. NO one will let me speak to a manager. The employees that I spoke to were rude and unsympathetic. So disgusted.

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R
11:29 am EDT

JC Penney jcpenney jewelry department

Twice I have had the JCPenney‘s jewelry department provide me with extremely poor service . The first time I had a ring resized and it took over a month to get the ring.

Now once again I sent off my new wedding ring to be resized. It was supposed to be back to the store yesterday they don’t know where the ring is that today. They will not locate the ring for me it’s up to me to call the jewelry company that does the repairs and locate my own ring. They continue to give me poor service and are not helping me locate my ring. This will be the last time I ever buy anything from the JCPenney‘s jewelry department and I encourage others to rethink before purchasing items from the jewelry department .

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8:43 pm EDT
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JC Penney jewelry and customer service in jewelry department/ management

Hello my name is kaitlyn ford I had recently been married and proposed with a ring from jcpenny location cumberland md at jewelry department. My husband of now had purchased the ring and I had only had the ring 3 months before a diamond fell out. I myself took it to cumberland to be fixed they told me it would not be no more than 100 if even that. They said they call with exact amount in about a week. They never did we had to call them. When we did they answer the phone unbelievably rude. And said the fix cost for 1 diamond for the princess cut ring would be 500! Made rude comments behind that saying dimonds are probably just going to fall out again sounding like jcpenny jewerly isnt well made making us nervous with our purchase and regretful. We then asked speak to the supervisor at jcpenny lavale md. Who I can say very rude yelling not making it reusurring were in good hands n certainly someone that makes me want to tell everyone I know not to buy from this store. She had ignorant comments saying we should have known better to pick that ring and said its our fault! Her sales help was the absolute worse I was looking for an apology and help with other options a discount, I say she should have acted this way because the sales person that sold my husband the ring didnt mention any insurance plan. My husband not knowing much of rings hint to why hes not a jewler hoping when he went to a professional store he get all of what he needed he did not I assure you and we have a witness proving so which supervisor rudely takes up and says all my employee offer it and called us liers. My experience with my engagment ring from jcpenny in cumberland lavale md is terrible and emploment is not what jcpenny should have represent them. I had the ring for 3 months! And ive reached out jcpenny will not admit there manufacturer problem and fix it I feel 500 is to much for the fix when the cost of the ring was round 800. Can you please help me out and give me a good experience with jcpenny

Contact email [protected]@gmail.com

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7:30 am EDT

JC Penney delivery of merchandise

I purchased a Bedroom Package on June 5th. The delivery date that was communicated was August 30th. I have not received any confirmation on the delivery date of my merchandise. I have made numerous phone inquiries and no one has been able to provide the status on my order. This has been an extremely frustrating experience and I will never order furniture from JCPenney again.

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Kathryn Anderson
, US
Oct 02, 2017 6:36 pm EDT

Sadly, they don't care. Customer Service is dead. I give JCP a year before they go bankrupt.

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I
11:00 pm EDT

JC Penney item # 699-0428f still not received but charged twice for

I have order a top item # 699-0428F twice and the first one that was received was the wrong color so I reordered it and was charged again on 9-14-17 for the second order now the order shows it was shipped on 9-15-17 and I still do not have it . So now I have paid for two tops and I still do not have the one that was ordered. They have sent me a shipping label to return the first item but I will not receive my money back until it is received by them, but yet I have paid twice for the same top and I have not yet received the correct item. All they have said is you can get a refund and replace your order again. Now does this make sense? Why can't they just request one to be sent out sense it appears that the second one that was order has never shipped from the supplier in the first place. This makes a lot more sense in customer service then making me get a refund and place the order for a third time and charge my same CC again. Very Poor Customer Service will not reorder Item again and will no longer shop with JCP for my family.

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2:37 pm EDT
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JC Penney woodfield location

I had placed an order on line and was tracking it to see when it was going to arrive, I called the 800 # and followed the prompts it said it had arrived. Did not receive a email as of yet and I am sure that is because it just came in, which is all good. However when I called again on the 800 # to confirm I could go in and pick it up, I think the gal works from home and if she is to be representing JC Penney's then I'm sorry to say she was a bad representative as her phone skills as well as her connection was just deplorable. I then called the store (woodfield) directly and was bounced around for 18 minutes until I couldn't handle it anymore and hung up and called and waited another 8 mins before I got a live person again, in which time I requested to speak to a Manager (Sue) with a very bad attitude acting as if I was bothering her to find out my information.

When all was said and done I found out my information. Sorry if this was a little long winded but I was a little upset

Thanks in advance for all your help

Kristy Flood-order # [protected]

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12:44 pm EDT
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JC Penney new credit card

I recently received a new JC Penney master card in the mail and I was concerned because it was a different account number than the one I have had for the past 36 years so I took them both with me to the store and asked the girl at the register if this was opening a new account . She assured me it wasn't that it was the same account and that I needed to activate the new one and cut up the old one so I did. Now I get an email from credit carma saying that I closed a good account of 36 years and opened a new account which is bad on my credit report. I am so disappointed in Penneys that they would do this. I called and was on hold for at leasat a half an hour only to be told there was nothing they could do. I just wanted my old account back and the new one canceled. If I had wanted a credit card to use anywhere I would have opened a 0 percent one somewhere else.

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3:53 pm EDT

JC Penney dressing rooms

How awful!
I went shopping today 09/23/17, at my local JC Penney store in Yucca Valley, Ca 92284 and the dressing rooms where filthy discussing! After changing into a couple blouses, I realized the inch of dirt & grime build up on the ledge of each wall border, the dressing room doors, light fixtures, air intake vents, etc! My eyes would not stop itching from all the dust flying around! It was so uncomfortable, I had to stop my shopping. A couple ladies in the other booths started to notice and voiced the same thing and we each chimed in together how horrible and absolutely filthy it was in our dressing areas.
They too decided to conclude their shopping and even mentioned how disgusting the rooms where to several ladies walking in and they too took notice and paused at the uncleaniness!

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3:21 pm EDT

JC Penney employee's

After visiting your store in wolfchase mall in Tn I will say I will never visit there again! I stood and asked for help with my son which by the way has braces on his feet and cancer and a current patient at St.Jude after asking for help many of time while other women stood and chatted up around the store. I will never shop there again... So I let them know how sad it was that I couldn't get no help in the department store and all they kept saying is that isn't my fault that store is a disgrace and I will let everyone know how me and my son was treated

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3:15 pm EDT

JC Penney price check

I recently purchased a refrigerator and the lady that helped me out was such an awesome help and also told us about the clearance they had going on . Her name is Delia . She advised us that anything that had 40% off had an extra 50 % off and honestly she was so sweet and generous . The next day we decided to check out the sale which was Friday sept 22 at around 6 pm and I just needed a price check on an item I was curious about the promotion . I went to the appliances area were I saw an employee and I told him about the sale that they had told us about and he responded that if I worked here ? And I was like NO not at all and explained to him I had came yesterday and they told us about the sale and he looked at me as I were stupid and literally made me feel stupid . He said he couldn't check and that he didn't know about the sale and I said I'll check with someone else . He was rude and not helpful at all .

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2:27 pm EDT

JC Penney shopping carts

My Mother inlaw is 96.I am 61. We shopped our whole lives at JCPenney and loved it. We can no longer shop there due to no real carts to can lean on. a few years back it was switched to a sort of golf bag monstrosity. We have complained to manager numerous times. We were told many complain. Why don't they change back to carts? These carts will keep us shopping there.
Its clear JCPenney does not care about this.
sincerely,
Gail Holbrook

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9:00 pm EDT

JC Penney store manager

I have been shopping at the Jc Penny store in Brighton, CO for the past 7 years and have never received the customer service as I did tonight. Store Manager "Gloria", approached my wife, little brother and I very rude and unwelcoming. No one came to offer customer service for what we needed for at least 20 mins. Gloria came up to us and asked, "do you need someone to come measure you so you guys don't try on everything and put everything back?" Everything from her tone of voice to her body language was very rude. I am not happy at all with Jc Penny's. I spent $350 tonight on all the clothes I needed. If I didn't need to buy the clothes I would have left immediately. They might have lost a long time loyal customer.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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