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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney reviews & complaints 1396

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M
8:35 am EDT

JC Penney portrait studio

Had an appointment yesterday, April 2 at 11:30 at portage Michigan store. Had to wait half an hour to get in. Then another hour to review/ edit my pictures. Every mom there had to wait an uncomfortable amount of time on the services with kids in tow. The mom's all had pissed looks on their faces. My pictures were picked from a crappy selection.only 2 were acceptable because the photographer was in such a hurry. They booked these appointments too close together.They sucked.

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B
3:15 pm EDT

JC Penney life insurance

The JC Penney Account was in my Mother's Name: Betty Black Farrell. The life insurance was for my Father: Benjiman Franklin Farrell. My father died after he fell and hit the back of his head accidentally causing a severe vascular injury. DR Raymond Johnson, which was his primary physician, affirmed that the injury caused the early demise of my father. Dr Johnson is in the Woodlands, Texas area, my father was in the Conroe, Texas area. The policy never payed anything to my mother, My father died 1 June 99. I am the oldest son trying to resolve this matter if possible. Please reply at [protected]@satx.rr.com

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7:20 pm EDT

JC Penney chocolate bar coupon day 3/31/2018

I had received an email from jcpenny about this sale for Friday and Saturday. The closet jcpenny to me is between 45 minutes and an hour away depending on which one I go to. I shop a lot at jcpenny so I normally don't mind the drive, but today I am a little ticked off. I drove all the way up there and of course when I got there they were all out of chocolate bars. go figure. so they hand me a coupon to use for 30% off. well I ask about the chocolate bar thing and they said oh we ran out of them so we are just giving out 30% off coupons. Well I feel like that kind of sucks because I drove all the way up there hoping that one of us that went would get better than a 30% off as I had plans to buy quite a few items due to losing so much weight I pretty much have to buy a new wardrobe. Well needless to say I only spent 100 dollars because I was not to happy about this. you really need to make sure you have enough to go around. Sorry to be Debby Downer but that just hit me wrong.
Just a upset customer. :(

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2:24 pm EDT
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JC Penney sales clerk in ladies wear.

After finding a seat for my 92yr old Mother& waiting in line with about nine other people. Finally checking out I gave sales lady a gift card & credit card. I could have scanned but she did putting the full amount on credit. My separate purchase was pj's & underwear. She didn't scam the panties. I gave up. I would like my mother's gift card used toward this purchase. How can this be accomplished? 15th St Collin crk mall Plano Tx.

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R
9:12 am EDT

JC Penney dirty women's bathroom jc penny franklin park mall

Everytime I have had to use the women's restroom it is disgusting. There is always trash on the floor. Most of the toilet seats have urine and sometimes blood and poop on the toilet seats. I don't think it is checked on throughout the day to make sure things are clean. The way it looked yesterday it may have not been cleaned for days. It has been like this on more than 4 ocassions. From now on I will use the restrooms in the mall if I need to use one.

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12:39 pm EDT

JC Penney jewelry department

On March 17, 2008 @ approximately 5:34pm... Me and my daughter was in JC Penny in Southaven, Ms. She purchased a cross necklace in the amount of $48.14 and swiped her debit card and I told her I had the cash to pay for it. At that time I asked the cashier would her card still be charged and he replied, "No mam". So on our way home she called and checked her account and it was showing, pending from the purchase he told me wouldn't go through. So on Monday we called the bank and JC Penny had deducted $48.14 out her account plus we paid him $48.14 in cash. After speaking with Mr Don he advised me it wasn't nothing they could do about her money just give 5 to 7 days n it should be back in her account, after checking today it's still not there. And my daughter called this morning and Mr Don continue to say it's nothing they could do, so what am I suppose to do about her money JC Penny took out her account? It's aweful and once again I'll never buy anything out their jewelry department. How would you feel if it was you?

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5:50 pm EDT
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JC Penney customer service, refund never issued to me

I was charged an initial amount for an order placed online. The day after the order was processed, I was notified an item was not able to be fulfilled and would be refunded to me. After two weeks, I have not been issued a refund. The customer representative I spoke with was very rude and could not understand the reason for me calling. She said I would never be charged for an item I didn't receive, in which I definitely was charged according to my banking statement. The customer rep has seemed to have blocked my number from getting in touch with the customer service line. I need helping getting my refund, and I will therefore never shop with JCPenney again after I receive it.

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V
6:08 pm EDT

JC Penney purchasing items at the register

On March 24 2018 at 5:25pm we approach a black lady at the jcpenny store In hyattsville Maryland at Prince George's mall.she scan our items and there was one particular item I wanted the price check. She rang it up and she was so rude and abrupt with my mother and me saying this what it says and she kept insisting .she was right with price but the price tag said it differently. We have shop with Jcpenny before and never encounter this rude behavior I was surprise and hurt by her words. She is making me and my mother feel like we are stupid. That is wrong and that is no way to treat your customers. The employee didn't even have the kindness out of her heart to even ask for the manager instead she threw the item to the side. Plus there was a coupon that we could use if you spend 25 you get 10 off and the employee was so nasty to my mother saying don't you know you could only use it twice. Don't you know you can't use it for clearance. First off we shop here before and know the rules of the coupons and jcpenny. But her way of words coming across to my mother was disappointing.i would have gotten her name but she doesn't have a name tag. That is poor dress code. I would never shop at jcpenny at Prince George mall again the employees are rude and distasteful and arrogant. They make you feel like your stupid and they only cater to you if your there skin color. The associates ID number is 0418

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10:48 am EDT
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JC Penney return/even exchange policy

I just would like to say that I love JCP & have been using them for a gazillion years. I have had no problems with them in the past however, when I tried to do an even exchange it was a nightmare! I ordered on March 3, 2 items (Playtex Bras - Item #FC124-9013Q & #FC124-8001Q for $14.74 with a $10 discount applied plus free shipping; Invoice #C271-66935; Cust #[protected]). When the items arrived, I realized that they were too big & needed to return them for different size. I proceeded to Ocean Co Mall (Toms River, NJ, March 16th) & went straight to the Intimate Apparel Dept figuring this would be simple. I went through racks of bras to find my size then waited on line to have sales associate tell me that she could not help me & I needed to go the the JCP.com desk upstairs. Again, even exchange. Went upstairs, waited again on line only to have that sales associate tell me that she couldn't do an even exchange because sale going on then would have been less then I paid! I still don't know what she was talking about. Ok, so she said that if I returned items & then reorder everything would work. So she returned items & reordered the same items but with a different size. Was told everything with balance out. Received my order yesterday with correct size (Item #FC124-9841Q & #FC124-9841Q; Invoice #C276-16759; cust #[protected]) totaling $48.93! Some even exchange! Called cust service yesterday (March 21) & spoke with Corita & explained what happened with this order was put on hold several times & she came back & told me that since I didn't return the items within the required time? they gave me a complimentary credit of $20.95. What? Without a receipt, its 45 days! Ok so my purchase totaling $19.48 turns into $27.98! Some even exchange. When did it get so difficult to return something to JCP, I never had a more difficult exchange as this. I am definitely rethinking my shopping with JCP online.

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L
6:39 pm EDT

JC Penney misleading free shipping

I have been a JC Penney customer for over a decade and finally, a few years ago, I decided to open a credit card. I have spent thousands of hard earned dollars at this store and I am a platinum credit card holder. I recently placed an order that said it qualified for free shipping. I was previously going to ship it to the store, but figured why not send it to my house (located six minutes down the street) if it is free shipping. It was very misleading because before I checked out, I hit the apply coupon. Apparently it brought the total below $100 which caused me to pay shipping. I have been placing online orders for years and have never once paid for shipping because I refuse to when the store is only six minutes away from my house. I called customer service and spoke with three different people who all informed me there is nothing they can do. I will be calling corporate on Monday, but their customer service is terrible! If this issue does not get resolved I will definitely be telling everyone my story. I have always recommended JC Penney until this instance occurred. It is not like I am asking for something unreasonable. I even offered to purchase more to break that $100 threshold, but was told this was not an option. Hopefully someone can rectify this situation.

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General Service
, US
Mar 18, 2018 8:29 pm EDT

Hi Lindsey.

Appreciated reaching your concerns.

Unfortunately the processing of orders is so automatic that, making changes once an order is placed, is nearly impossible.

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E
3:42 pm EDT
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JC Penney ink tag left on dress and unfriendly associate to go with it

I went to JCPennys yesterday in Virginia! I live in Eden, NC! There isn't a penny's there! I purchased a dress! When I got home and took it from the bad, the damn ink tag was still on the dress! Don't know why the alarm didn't go off when I left! Now what do I do? Glad I wasn't going to wear it today! Now if I want to wear it I must drive another hour round trip to get it removed😡! Only to deal with an unfriendly associate again! I think this may be my last shopping trip at Penny's which I have been going to for over 40 years!

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Update by Ervine Fallen
Mar 18, 2018 4:03 pm EDT

Bag is what I meant to say instead bad! Oops

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C
7:46 pm EDT

JC Penney dining room table - danger!

I purchased a solid wood round pedestal dining room table with 6 chairs. The table is less then 5 years old. While my 8 yr. old daughter was sitting at the table doing her homework the solid wood pedestal cracked broke in half and fell on my daughter. Thank God my husband was close enough to the table to save her from being severely hurt. I have called JCP customer services and have been unsuccessful in getting anyone to help us. This piece of wood did not come unscrewed nor was it broken or lose - the wood snapped in half. Pictures are below. I am trying to find someone who cares enough to answer our calls. this is completely unacceptable!

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Shaun R.
, US
Mar 15, 2018 9:32 pm EDT

Hi Carrie.

I am so sorry to hear of the problem. I am so thankful no one was hurt.

I'd like to be of some help. Has anyone else got involved with your issue yet?

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A
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney store music

Every time I enter a JCPenney store I am blasted with loud music.
When I take my complaint to customer service I am told that they have no control over the type of or volume of the music piped in and can do nothing about it. It makes me wonder about the purpose of such an environment. And I can't help but think that most likely someone, somewhere did" a study "that people buy more when music (and I use the term music loosely) is presented.
Shopping used to be a fun pleasant experience for me but now all the stores, yours included, have created such an obnoxious environment that all I want to do is get in and out as fast as I can.
I am writing this to let you know that this technique does not work for everyone when in fact it makes me buy less.

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12:29 pm EDT

JC Penney girls toddler clothing

On Friday, March 9th 2018, I purchased 8 articles of clothing for my 4 yr old granddaughter. 3 pairs of AZ Denim Bermuda shorts. They were on sale for $11.99 each. I was charged regular price of (2) @ $26 and (1) @ $27. Also, 2 of the shirts were 30% off. I paid full price of $22 each. For years I have shopped at JCP and have never had such a bad experience. The store # 1037, transaction 7164, associate 0058. I did have a 50% off coupon. I should have caught the error but, I was with my granddaughter and I still had a lot of shopping to do. We just moved to this area and this was the only visit to this store. I do hope that this issue will be addressed. My cell is: [protected].

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1:01 am EST

JC Penney salon

My hair looks terrible. I'm very upset I went on 3/8/18 And had a picture of what I wanted. She messed it up. I went back on 3/9/18 Second time. My hair looks like crap. I'm out 105.00 Dollars and my hair looks like crap. Now I have to pay someone else to fix your salons mess up. I won't even leave my house because my hair is so stupid looking. I'm submitting a photo of what I wanted and what I got.

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Shaun R.
, US
Mar 11, 2018 5:07 am EDT

For what it's worth, your hair looks really cute.

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L
11:30 pm EST

JC Penney joke-master stylist, beginner, etc.

It is all the same! I have been a licensed cosmetologist since 1978. Also, thank God I do not work there anymore. They treat their workers like second class citizens. Go elsewhere, they rip off the customers. Very high prices, for nothing. A joke---How they charge to what the worker is sooo called"master stylist." Many times, a cosmetologist out of beauty school, is just as good as a cosmetologist, who has worked for years.

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3:23 pm EST

JC Penney customer service

Most JCP reps that's I've had the unfortunate pleasure of dealing with on the phone are rude, incompetent, offensive, lack compassion, unprofessional, and not resolution driven.

I've had issues having my payment made on line allocated properly to the non promotional balance. This required multiple phone calls. The reps could not satisfy my request.

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4:55 pm EST

JC Penney management

I have work at JC penny for a couple of years hoping things change but is getting worst. The management have no training whatsoever. To start they never explain how to do things. You are expected to know. Then you get yelled at by not doing it right. Now for hours they give lots of hours to Jessica while the other employees don't get enough. Management goes around tell everybody that they have favorites and never get in trouble. Now if JC Penny upper management and headquarters find this out I'm pretty sure they will treat everyone equally. According to tha law they will be no discrimination and all will get treated equal.

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10:01 am EST

JC Penney california 93120 formaldehyde phase 2 furniture

I ordered a table from JC Penney that has the label indicated. I would appreciate you having it picked up and I would like a full refund and free return. I ordered the table online. Had I known about the formaldehyde I would not have ordered it. I did not open the package for fear of being contaminated. I already have enough health issues. Please have it picked up . Please!

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Shaun R.
, US
Feb 28, 2018 1:20 pm EST

Hi Ruby. Appreciated reading your concerns. You might check with local organizations which might appreciate having out donated. They will likely arrange to pick the unit up for you.

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1:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - jcpenney furniture delivery and non-stop delivery service

I bought a mattress and box spring online at JC Penney's around January 16th. It was my understanding that it would take 2 to 3 weeks for it to arrive. I received a notice from JC Penney about a 13 days after the order that the items had been shipped. I understood that they probably had to be shipped to a deliver place and then they would be scheduled to be...

Read full review of JC Penney and 9 comments

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

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www.jcpenney.com

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