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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:05 am EDT

JC Penney order of appliances

I place an order for appliances last Friday July 27th, yesterday I got an email saying that they were sorry but the whole order has been canceled. I call customer service and they can not explain why it was canceled. They told me it was canceled on the 29th. I had this nice Gentleman Leon trying to help me out but because they charge the JC Penny account there are not enough funds available to re place the new order. Which they can't explain if the order was canceled why there still charges on my account. This is very frustrating since we moved into a new house and we need these appliances now I don't even know when I will be able to get them.

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12:45 pm EDT
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JC Penney jcpenney in downey, california

Date of incident: Friday, 7/27/18

Customer Service in the JC Penney store in Downey, California (Stonewood Mall)

Went to purchase children's clothing at a downstairs register. My mom was using her JC Penney Associates card (she worked for JC Penney for years and retired from JC Penney). There was a 20% off offered that day. I tried to pull the coupon up on my cell phone, but it said "no service." Marissa, the cashier, said she can't give the discount without the coupon and said "you should have brought in the coupon." I said that this particular JC Penney store is the one that showed me how to access the coupon on-line. Marissa didn't speak badly--she just didn't care--she looked bored and could care less. She told me I could run upstairs and try to get the coupon on my phone. I literally ran upstairs, out the door and stood outside waiting, hoping for service, but my phone said "no service." (I have since found out that co-workers say that store is very bad for cell phone service for some reason.) I went back inside where there was a register right inside the door, and Arturo asked if he could help me. I explained the situation, and he said I can bring the items to him, and he'd ring me up. I ran back downstairs, and Marissa had left! Now, I had to speak to Brenda. Explained it all to Brenda, and she said she can ring it up but said, "It's not her fault that she couldn't ring you up." If Arturo and Brenda were willing to ring me up, why couldn't Marissa? Besides, I wasn't saying it was anyone's fault, so why was I being told, "It's not her fault." I just wanted to purchase our clothes with the 20% off! We went upstairs, where we received great customer service from Arturo who rang us up with the 20% off and was helpful and nice! Resolution? Perhaps let all the employees access any coupons, especially when a customer is trying to access it on-line, or get better internet cell sites near location, train employees to have better customer service/attitude (especially since I really wasn't upset or complaining) and give Arturo recognition for his willingness to step up and help with a helpful and kind attitude!

Cindy [protected] or [protected]@hotmail.com

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5:24 pm EDT
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JC Penney unethical behavior

I purchased a samsung washer and dryer from the asheville north carolina store.
The sales rep who sold it to me was Lorrel McGee
The washer/dryer was delivered to me on May 5th 2018
I had just moved into a new place and had lots of laundry to do.
After a few loads, I noticed a funny smell.
I thought it was a new dryer smell.
After a few more loads, it got worse. I couldn't' even go into my
laundry room without holding my nose.
I called my handyman to come up, ...and when he entered my apartment
he said..."dangerous fumes...open the window and get out of here"

I did exactly that. I wasnt feeling so good, and wasn't sure what me breathing in this could do...
.
I decided to go to urgent care, but it was sunday evening, and they all close late afternoon.
My only choice was to go to the ER
I was there for 3 hours, treated for toxic exposure!
I called the customer support # for JC Penny to tell them what happened,
and a representative (Lief) returned my call...*and sent an email expressing deep concern and told me he was going to see what they were going to do,
I never heard from him again!
I finally called back a few days later and spoke to Collin Davis. another rep
She said she was so sorry, and was going to handle the situation.
What did she do? A week later, she had the washer and dryer picked up.
She NEVER had someone come over to inspect the dryer to see what the problem was.
I was reeling in shock from the whole episode, and thought this woman was doing something proper on my behalf...
At the same time, I was receiving calls from insurance companies asking me
all about the incident, and did I have a witness, ...did I call the police?
I was shocked that I was being brought into this.
I received a call from someone from JC Penny asking me if I would make a statement releasing JC Penny from any responsibility
He said they were going to go after Samsung.
I couldn't believe what I was hearing.
Now my question was...do I get a lawyer?
That's going to be an expense for me! I decided to write about my experience online and let people know what happened.
jc penny reached out to me online, but once I responded, they didn't get back to me.
I didn't do anything for about two weeks, when I received a bill from Mission Hospital .
My insurance had covered some of the visit, and the charge was 89.00
I figured, ...there's so much anger involved in suing and writing about this..
if, it only costs 89.00 to be done with this...then perhaps that was the route to go.
But, last week, ...almost a month later, I received a bill from mission hospital for $1488.00!
my insurance covered half, and I was responsible for the balance. $710.44!
I got back to the last person I spoke to at the insurance company for JC Penny,
and told them about the bill.
They told me that since no one had inspected the dryer, that there was no claim possible!
Wow!. That lady Collen Davis did the unthinkable
She had the dryer removed without any inspection
and now, because of that action...no insurance claim could be filed on my behalf
I don't know how to upload my hospital bill, or my receipt from the ER visit, but will surely be able to send a copy if needed.
REgarding mission hospital, this is the bill # [protected]

I can also forward on the email I received the night it happened May 6th, 2018 from MAS support

Hello,

Thank you very much for reaching out to us with your concern regarding your dryer. We are deeply sorry to hear about this serious issue. Your health and safety are of paramount importance to us, and we look forward to speaking with you personally about making this right on your behalf. You can reach our Major Appliance customer care team at [protected], and you can contact me directly at the extension below between the hours of 8am and 4:30pm Monday through Thursday.

Sincerely,
Leif, ext. 215313
JCPenney Major Appliance Customer Care, Columbus, OH
If you have any other questions or concerns, please reply to this message, or reach out to our major appliance customer care team by calling [protected].

as I mentioned, this he never called me back again after this first correspondence.

I am asking that JC Penny pay these hospital bills for treatment that was needed from buying an appliance from their store!

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9:37 am EDT
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JC Penney received wrong merchandise - bad customer service-no resolution

Date of incident: July 27, 2018 Name: James Brodecky
Original order number for suit which was not received:[protected]
THERE WAS NO INVOICE FOR 6 DIAMOND PENDANTS AND EARRINGS THAT WERE IN THE PACKAGE I RECEIVED.
INVOICE #R534-40290 is my correct order for the suit
When I called customer service to report the wrong items delivered and to ask where my suit was, I was told that I could not be refunded for the items I did not receive because corporate would have to look into it. Her tone was not courteous nor helpful. She did tell me that she would send me a return label for the jewelry and that beyond that she couldn't help me. I asked to speak to her supervisor and she refused. I was very frustrated with her lack of customer service skills. I ordered a suit, I was sent items that were wrong and it was PENNEYS MISTAKE not mine. I asked to cancel the order and she told me I could not. I subsequently ordered another suit to replace the one I did not receive and I want the refund for my original order.
I do all of our shopping on line and since the account is in my husbands name the customer service rep was nasty about his required permission to deal with this problem.
Please credit my account for the original order.
Please help me with this.
Marcia Brodecky Email:[protected]@hotmail.com [protected]

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8:54 am EDT

JC Penney ultimate bath "collection"

I ordered the JCPENNY Ultimate Bath Collection and received one toilet seat cover. When i phoned i was told that these items are sold seperatley. However, if that is the case why is it called a collection, and the picture shown of all eight pieces.

This is complete false advertising. If it is only ONE piece than the wording of collection should not be used, as well as, the photo indicating that it is a collection as well. Very misleading to the consumer. In addition, now i have a toilet cover and nothing else, which forces me to either abandon the purchase and/or spend more money to get the set. Total Consumer Entrapment.

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2:26 pm EDT
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JC Penney jcpenny portraits

I am filing a complaint again Olga the Manager at
P375 Rockaway - Rockaway Town Square in New Jersey. We scheduled an appointment at 2:00 pm to get out pictures taken with our one year old daughter. We arrived promptly at 2:00 pm, Olga did not take us until 2:15 which is fine, but I explained that the grandparents were just arriving. She took our pictures and then refused to wait a couple of minutes for them to just walk to the studio. We decided to end the session and I got very upset, and Olga said "Do not come back to the studio!". I am mortified by this type of service.

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9:08 am EDT

JC Penney rewards

On July 22, I was told by a salon employee that a special coupon would be available for Platinum card members that expires July 29. I called the Rewards dept to verify and they said it was being mailed out on Tuesday. Knowing this, I set up an appointment for both my daughter and I to get the expensive CHI done on July 28. I never received a coupon and I've talked to several people in customer service and rewards. One of the Rewards employees hung up on me when I asked if the coupon existed. Aside from that, I was transferred from dept to dept being told either that they didn't know anything about it or they didn't handle that situation. I've been a member for a long time and I'm disappointed in the way I'm being treated. Instead of paying $600 for both of us to get our hair done for the start of the school year (I'm a teacher), it would have been only $300. I don't understand why the salon and I was told the coupon existed when it didn't. It all sounds very shady for such a corporation. I was forced to cancel our appointments at the last minute. It may be time to find a different place to go to get our hair done and close my JCP account.

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5:04 pm EDT
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JC Penney employee

Hello,
I thought about how I would send this type of complaint for a long time. The truth is there is no real way to send something like this...but to just do it in hopes it would help future customers. It took me awhile to even work up the courage.

I've been severely bullied and harassed by an employee at this JC Penney's. It's on-going otherwise I wouldn't be sitting here typing this. I suggest just letting this employee go because it really makes your company look bad and if you don't I will take this further.

After several other attempts to find out the full name, I finally discovered it.
The name is Jared Hill.

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2:13 pm EDT

JC Penney cooks 5.3 qt. air fryer

I went to your Waterford store on 7/27/2018 with the flyer for your 4-day sale Dated Thursday-Sunday July 26-29 to purchase the Cooks 5.3qt. Air Flyer on sale from reg.$170 to $59.99 with a $20 mail-in rebate which was unavailable and a bait and switch one was but was much smaller. I did not purchase it or anything else. We are JCPenny Credit Card holders

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11:17 am EDT
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JC Penney online order

I placed an online order on July 18, 2018. It was supposed to be in store yesterday, July 26, 2018. It was not in and of course, when someone finally answered the store phone (AFTER I tried 8 different extensions to get someone to answer) they could not even find my order. I gave them the order number and my phone number. I was placed on hold for several minutes and then it hung up. I called the 800 number and the first woman I talked to was rude and unhelpful. She placed me on hold and of course no one ever picked up. I tried to call the store back and no one answered. Ever. I called the 800 number AGAIN, and was told I would have to drive to the store to get a refund. So now I have to drive 20 minutes to get a refund on an item that I still haven't received nor know where it is all because JCP seems to employ people who either have no desire to know what is going on, or doesn't care to properly train their employees. I will never do business with JCP again.

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2:37 am EDT
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JC Penney arizona jeans

I have purchased 3-4 pair of Men's Arizona Blue Jeans in the past 6 months. Each pair have since started ripping out around the rear pockets. One pair has completely tore out from the rear pocket to the bottom . I'm not pleased with the quality of these jeans and as a result should receive compensation! There only has been normal wear to these Jeans and they are of normal fit to my body.. The denim material used for these Jeans are of sub-standard quality.

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5:38 pm EDT

JC Penney customer service

Regarding order #[protected] Order places 07/17/2018
I had ordered this recliner, as noted, on the 17th. On July 23rd I discovered it was on sale with the price being $136.00 lower. I promptly called your customer service. They essentially refused to do a price adjustment, repeatedly saying I had already used a coupon and could not use a second one. I, repeatedly stated, that I had not taken possession of the chair nor had it shipped so why couldn't they exchange "coupons" thus allowing me the lower price. They continued to refuse. I got the same answer from the Supervisor. She suggested I "refuse" the chair when it's delivered. I had to point out to her that I'd still be responsible for the $125.00 delivery fee. Her reply, "oh yea". This went on for awhile w/her stating she would "email " the distribution center and call me the following day. As of today, I have yet to hear from anyone.
I find this whole experience to be extremely upsetting. Where is the customer loyalty? If there is not a positive resolution from your company, the recliner will be the last time I buy from you.
Vicki Harden [protected]

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4:24 pm EDT

JC Penney customer service

A cashier named "Olivia" was very rude to me when I declined to open a JC Penney credit card. I repeatedly explained to her twice that I don't shop at the store frequently. When I was ready to make a payment, Olivia was asking for my Social Security number. I did not give her my number. Her tone of voice was very disrespectful there was no need of her to ask for my social.

I do not know her reasoning, but it made it sound like she was assuming I wasn't from the country and perhaps she thought I didn't own a credit card because I did not have documents such a SS number?
After I told her stores never ask for it, she tried to brush it off and pretending she couldn't hear my response.
It's irritating her assuming I was international when I'm not.

This was the worst experience I encountered at JC Penney last evening July 24th around 9pm. Other stores have never demand to give them my Social security number before making a purchase payment.

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Update by ljanet1
Jul 25, 2018 4:25 pm EDT

Area: Syracuse, NY

their customer website is down or broken. So here Im posting.
Thanks

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Vicki Harden
, US
Jul 26, 2018 5:40 pm EDT

See original complaint noted above

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6:12 pm EDT
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JC Penney shipping

I received my order in a box that was open on the top & the bottom! When I picked it up off my porch, all of the contents fell out the bottom! There was also no packing slip, so I had to print the order confirmation email & check line-by-line if any items were missing from that ridiculous box! I've attached pictures on the top & bottom of the box prior to me opening it. Yes, these are pictures before I opened it.

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UpsetandDisgruntled
, US
Jul 24, 2018 5:41 pm EDT

I placed an online order on July 18th. Two days later I received an email that my order has shipped. I tracked the order to find it has shipped via UPS. I tracked that number to find that it doesn't exist. Contacted customer service, who in turn transferred me to a manager. I was informed that my item was being held for pick up by UPS and would ship soon and be delivered on the 30th of July. Twelve days to ship one small box? I informed the manager that I wanted my order or my money refunded. She informed me that I had to wait until after July 30th before any action can be taken.
This is all BS. Very poor business. It's no wonder that JC Penny is going downhill. This will be my last time purchasing from them.

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6:54 pm EDT
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JC Penney clothing

I was just a customer in thejc penny store in grand forks nd. I purchased $125.16 worth of clothing items. I asked for the coupon discount that was being advertised for friday, Saturday & Sunday (30-50% off) & was told they ran out of coupons! I drove 45 miles to shop & was told that! Why do you advertise & then don't fufill it! I could have stayed home and saved milage & time and ordered off Amazon with free delivery!

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8:21 am EDT

JC Penney manager

I was in sephora and asked the associate if I could get a discount by returning items I just bought and using the credit card I was approved for in jcpenney. The associate told me that was against sephora policy, but I insisted she double check. She called the manager of jcpenneys, ed. He was very rude to the associate and berated her in front of me for even asking him. I spoke up and told him she told me, but I asked her to double check. He just persisted and told her she should have read and not called him, and she clearly doesn't know the policies. I felt bad for her since I was the one who asked her to check though she was clear in the policy. This man does not need to be in management. He has no customer service skills and is a poor leader.

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7:45 am EDT

JC Penney salon

I have darker hair and I came in to do a lighter ombré type deal. I showed the stylist a picture she glanced at it and said she could do it. Well instead I walked out with organge and white hair with black roots. (July192018) I agreed to come back the next day so she could fix it.(July202018) I asked just to take it back to my normal color. She tried but I still have orange spots. My hair is completely fried. Completely unstyleable. Unsaveable. The manager (Troy) was aware and told me it didn't look that bad at this point I was crying so hard I couldn't even speak so I had to leave. Maybe they could've fixed it, had I stayed to listen but after two tries my hair is completely fried doesn't even feel like hair. I could take no more. I wish I would have taken photos of before and after but emotional so damaged I just couldnt.

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5:08 am EDT
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JC Penney customer service

My mom ordered me a couple items, which did not fit, so I went to return them at North Star Mall. My plan was to get a gift card and pour the money right back into some other items, which I did, but I will say that the man who helped me was incredibly rude. His name is Robert. When I requested the gift card, he rolled his eyes at me and then basically told me to wait rudely while he did it. I remained calm and tried to be pleasant, but the experience was horrible. I've never had such a terrible experience at JcPennys, especially when I was there to spend money.

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11:39 am EDT
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JC Penney samsung refrigerator

Purchased new on March 30 2018
Took weeks to get delivery
Product is Energy Star 4 door 226 CF counterdepth
Two months later this past week ice maker frozen solid
Called service. 3days for repair. Service called back. Said would take 4 days sorry
Next day found $200 dollars worth of food floating in the freezer completely thawed
Been to J C Penny to return product. Blew me off
Don't want this refrigerator. Don't want it repaired. Want replaced
This product has been in my kitchen two months
Really expect me to be happy
We have paid over $1, 000 on the the deferred plan
Still no word from Penney's
How long does this take to resolve?
Great way to treat loyal customers of over 45 years
Next move is social medium maybe get a response then

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Update by Susanlandis
Jul 21, 2018 7:20 pm EDT

Today service came out. Compressor is defective and seal system is defective. Want to repair.
Still trying to return to J C Penney for full refund. This piece of junk is two months old. Repairing is not acceptable. Going to have a fight to get it returned. Last option: take to small claims court.

Update by Susanlandis
Jul 20, 2018 11:40 am EDT

Still waiting to hear from company

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3:38 pm EDT

JC Penney rewards dept./customer service

Bought refrigerator on 5/23/18. Damaged fridge was delivered, for replacement did not come at the time promised, rescheduled. This time the storm door and main door of house were damaged. Call delivery service while man were home. Was told some one will contact me . Nobody contacted. The JC Penny, LG and delivery dept all tossed me from one to another. Upon multiple visits to JC penny store Matthews where I did purchase the manager Lynn helped me to claim to insurance. Mean while for the rewards I was told that rewards will be added once we start paying. Finally Sunday 7/15/18 the rewards dept said they can't see any rewards. I went to Store where Lynn helped me getting it fixed. He had to call 2-4 people to take care of my rewards point which they said were expiring the same day! Lynn told me they will add 5 points on Tue and 5 on Wed& told me to call rewards dept.on Wed 7/18/18 to make sure they added. When I called Ashley did not see any but she added 5 point & told me to call on Thurs. When I called today nobody (Caroline, Tara, Brittney)was willing to help me. Deloris was rude, hanged up the phone. The Store never picked up the phone. Lynn helped me solve the problem. Lynn is always great, willing to help, great customer service. But I may not do shopping at JC penny in future from my experience with JCP 800 # & store phone system. Please give a reward to Lynn to get customer back to Matthews location. Hope 800 #s get some trainings.
Thanks
Sunanda

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Update by sunny l
Jul 19, 2018 3:38 pm EDT

Bought refrigerator on 5/23/18. Damaged fridge was delivered, for replacement did not come at the time promised, rescheduled. This time the storm door and main door of house were damaged. Call delivery service while man were home. Was told some one will contact me . Nobody contacted. The JC Penny, LG and delivery dept all tossed me from one to another. Upon multiple visits to JC penny store Matthews where I did purchase the manager Lynn helped me to claim to insurance. Mean while for the rewards I was told that rewards will be added once we start paying. Finally Sunday 7/15/18 the rewards dept said they can't see any rewards. I went to Store where Lynn helped me getting it fixed. He had to call 2-4 people to take care of my rewards point which they said were expiring the same day! Lynn told me they will add 5 points on Tue and 5 on Wed& told me to call rewards dept.on Wed 7/18/18 to make sure they added. When I called Ashley did not see any but she added 5 point & told me to call on Thurs. When I called today nobody (Caroline, Tara, Brittney)was willing to help me. Deloris was rude, hanged up the phone. The Store never picked up the phone. Lynn helped me solve the problem. Lynn is always great, willing to help, great customer service. But I may not do shopping at JC penny in future from my experience with JCP 800 # & store phone system. Please give a reward to Lynn to get customer back to Matthews location. Hope 800 #s get some trainings.
Thanks
Sunny

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.