JC Penney
reviews and complaints

Hi, this is my order number [protected] Placed October 21st on line with the guaranteed call to schedule the delivery by October 31st.
Please look at the order notes

That never happened..we had to call multiple times to have the furniture scheduled to be delivered. It turned out it was shipped to the wrong place...after multiple calls we finally got the furniture delivered Nov 16th,
To our disappointment it turned out to be extremely uncomfortable and the very next day- November 19th i called in the return.
The customer service representative was very nice and accepted the return and advised we will get a call for pick up, never advised us of the restocking fee...we were waiting and waiting for pick and started calling customer service and delivery company directly...which in turn they advised they cannot pick it up till we pay the restocking fee, which we did immediately...
the pick was scheduled to come a few times and never showed up and we were not even notified- i lost half a day worth of pay.

Finally the furniture was picked on December..i waited patiently till the end of December and when i called to inquire about the refund it turned out it was never processed.
I may have called 5-7 times since then and they told me that the refund has to be done manually - yet to this day it is not there yet.every time i wait the 5 business day before i call only to be given the answer it was processed ...last week i was told there was a system glitch and they have to work the ticket and issue the credit manually which could take up to 15 or more business days. i asked to be prioritized due to this going on for months and was advised i need to wait in line ...again i asked for a manager to call me back and never received a calll..3 months after initial purchase, 2 months after initiated return, 40 days after the furniture was picked up...
i spoke wo one of the team leads in December he was very nice and he filed the complaint and after that i received a call from somebody saying this was being escalated and worked...Last few times i was told it was processed and nothing happended...i asked to speak with supervisors manager and was told they are all in a meeting. I asked for a call back and have never received it. Which i find very disturbing that the manager does not see it as a serious customer service issue for the customer not getting $2700 refund and this going on for months when i am paying the interest on that amount...so today yet again i was guaranteed the refund in my account within the next 5 business days.
Quite a few not all of them but a few of the representatives were very rude on the phone, chewing something and yawning, and stating we cannot look back on the issues we need to look forward. There should be a better statement that the customer service makes to the upset customer that cannot get $2700 back.
This morning i called and after a few minutes of the conversation i was transferred to somebody without even being told and had to explain everything all over again, i was crying for 30 minutes on the phone at 7 o'clock in the morning..i was told the refund will be there in 5 business days...
if i was rude i apologized and was just asking for assistance which till this day i have not received, i would like for a manager to contact me with the clear expectation and the action that will be taken for me to get the refund back. [protected]

Store#1226 Assoc#0321
Absolutely awful haircut! Blowdry style? I put my hat back on as soon as I saw my husband's face. Got this haircut Jan 1 and have had to wear a hat every day since. I had a pixie when I walked in and asked her to just give me a shorter pixie. Girl obviously didn't get that. She cut my hair to the point that I have bald areas and it is laying in funny directions. She styled it by parting from ear to ear along the top of my head and blew a puff back from this part that was bald. I had short hair when I walked in and paid 32 dollars for a hairscalp that I had to cover with a hat as I was paying. I did tip because I don't not. This time I should have broke my rules. Had to get this off my chest my hair grows very slow so I will be living with this a long time.
I do feel she should be trained better to deal with certain types of hair.I would hate to think others will suffer as I am.

Placed an order consisting 5 items on Cyber Monday and selected store pick-up (Golf-mill, Niles, IL) and paid the full amount. Received 1 out of 5 item on Dec 8th, 2017 but returned it since the dress did not fit me. It has been more than a month and still the status of the order is "Pending Shipment". Today (01/18/2018), I called up the customer care only to hear that my order was shipped and returned to the warehouse since I did not pick it up. I would have picked it only if I had been notified. Either the website info is wrong or the rep is lying. Order : [protected]

Dear JC Penny Co., today I decided to treat myself to some new clothes and went to shop at your store in Clarksville Indiana. What a huge disappointment that was, I find the clothes are terribly made, cheap, no style, nothing is fitted anymore. Prints are like curtains or table cloths, I have found better cloths at Salvation Army. If you are loosing sales I can see why. I am 61 years old and I don't dress like that just because I'm older. Whomever buys for your company should be fired, maybe you should shop there for yourself. Valerie R Benvenuti

Ordered four items on 12/12/17, returned three of them on 12/18/17 as instructed on the order summary that was inside package. Received confirmation of items being received on 12/21 (JC Penney's says it showed received on 12/28). I waited for a credit notification to show up on my credit card, or an email or something until 1/7/18 when I called to find out about the process.
Was told that a credit had been issued to my Visa, and if I didn't get it, I would need to speak to someone in Customer Relations. A ticket number was given to me to reference and I was told to give them 72 hours to contact me. 72 hours came and went.
Called back on 1/11/18. Was transferred to Customer Relations. Held on the line until the call was disconnected - about 30 minutes. I called back and talked to another customer service person. I was told the person I talked to last time didn't log the ticket and that this customer service person would log it correctly, so I should for sure get a call or email from Customer Relations. 72 hours came and went.
Called back on 1/16/18, asked for Customer Relations, held 28 minutes and the call was disconnected. I was at work and couldn't hold again for half an hour.
Called back today, 1/18/18. Talked to Customer Service who gave me the same info and then after explaining how I'd already been told that twice before, she connected me with a "manager" who apologized, insisted the credit had been issued and maybe I was "missing" it. Transferred me to Customer Relations since hold time was only 10 minutes. After 15 minutes, she came back on the line to tell me it was taking longer than she expected. Told I should hear from someone within 72 hours, and even offered the direct number for Customer Relations should I want to try and call them directly.
This is TERRIBLE customer service. This was the first time I had ever used Jcp.com and now it will for sure be my last! I may never get my credit...

Got a mattress in a box and was the worst bed I have ever slept on. Supposed to be a 10" mattress that sinks in over 5". Springs come out of the sides of the bed. I called what JCP would like to call there Customer Service Department. Complete and utter BS. I spoke to over 10 people, so called managers included and the corporate office. No one knows anything there, grouchy from the moment they answer and cold transfer you to more and more departments, because unlike any normal company they have multiple department for online orders, not just one. They wanted to charge me 175 to come pick up a faulty mattress and then finally agreed to not charge after hours on the phone with an end result that someone will call me in two 2weeks to set up a time to start the return. This is the worst most diagusting supposed customer service. I will be telling everyone not to shop at JCP online because if you have an issue with your order or its defective your going to spend hours getting anyone to help you and not charge you for there horrid product. Then give you attitude and wait weeks if not months to return the item and maybe get your money back.

I was disappointed that music playing in your store was a Taylor Swift song with numerous swear words. This bothered me as well as my kids. I am not the only one bothered or offended by these kind of songs. You will not have customers ever bothered by music that does not swear so I do not know why you would turn a family friendly store into not so family friendly. This will only hinder, not help your customer base. Please keep things clean and family friendly. Thank you!

I purchased the boots from JCPenney for Christmas and one of them squeaks terribly loud that I don't even wear them any more! I am really upset that I really wanted the boots and received them and its very unappealing to walk around squeaking in every single step! no one wants to walk around and literally sound like you are stepping on a small mouse.

order number: [protected]
order number: [protected]
Most recent order numbers

Every pair of Stylus jeans I have purchased from you have had the zipper break within or just past a year from purchasing them. That is also the case with the women's tall blue dress pants I purchased. I have worn them 4-5 times and the zipper will no longer stay up.

It is getting really annoying spending my hard earned money, thinking I am getting a good price only to find out I am receiving poor quality. This has happened with 7 or 9 pairs of pants purchased from you (mostly Stylus jeans). I have purchased talls from other providers that have not displayed this problem. I am a long time customer of JC Penney and it is disheartening.

I recieved a pair of arizona jeans company slippers for christmas and not even a month after having them the sole is coming away from the slipper and the side fabric is also coming away from the sole, they have never been worn outside of my home and I'm very upset with the quality of this product considering the price of them, i would appreciate assistance with fixing this issue

Instead of nice fluffy towels, I received a box of IV drips, bulk pamphlets and a bulk sealed (thank goodness) package of Clinisol! These are pharma products, not towels! When I called their third party "returns" group, the lady kept telling me she had "the worst headache" and just told me I don't get my order or a refund without returning this junk first. Didn't blink an eye.

This has been the worst experience I've ever had from jc penny. 1st the eta was Monday which all of a sudden changed to Wed. When i called and talked to a supervisor she acted as if I was bothering her. Then when I called the store 2 days straight I finally got someone who was just as unprofessional. On top of that I'm still not getting what I ordered. It was a sale that has gone off but i was told I couldn't get it for the price of the sale unless someone say yes but they can also say no. It's so hard to put my frustration in words. If someone can call my number is [protected] toffany

Hi, I ordered a shirt online at jcpenney.com Dec. 24, 2017. Was suppose to be delivered to store for pickup Jan. 4 and today is Jan. 10 and still no shirt showing delivered in the system when I called the store. My back account was charged back in Dec. yet associate told me she was sorry and that my shirt may come in but if I don't pick it up then they will refund my money in about 2 weeks depending on my bank and that I need to just keep checking my account to see if it is refunded. I was told there was nothing I need to do so here I am wondering when I will get my money back. I would come pick up the shirt if it was at the store but nobody seems to know where it is or what exactly happened. They could not track my shirt or offer any explanation except maybe the shirt did not get scanned in. Jcpenney also did not email or reach out to let me know order was not going to arrive on time. This is bad customer service. I want my money back. Order #[protected]

I ordered a TV through the JCPenney's app. the day after Thanksgiving Black Friday. Week later the confirmation did not look right and I was told order got messed up, so on 12/5 I was offered a different TV. Order confirmation [protected], after waiting a week and then calling..That TV was out of stock and now I'm on my third TV confirmation [protected], I've been billed for it. No one knows where the TV is or when it will be delivered...
Very upset! Phone [protected]

Always go to JC Penney in January for "white" linen sales. Sign indicated "40% Discount for Retail Priced Home Items $40 or more). Selected two bathroom towels (item [protected] priced at $18) and a packet of eight washcloths (item [protected] at $6...totaling $42 retail. Cashier (Brenda) said that the washcloths were "valued items" and we not part of the promotion. I showed her that they were directly under the "40% discount" sign, but she said it was a mistake. She told me to pick one of the other wash cloths (at $12 EACH) and she could offer the discount. I said know and started to leave. I then witnessed three other customers given the same "bait and switch" sales offer. All three customers were clearly senior citizens and they all declined to purchase. I walked back up to Brenda and asked for the General Manager. In a few minutes, Randy came up and introduced himself as the Manager. I showed him the articles I selected and he provided the same explanation. "We don't know how these 'valued items' were placed in the area, but they are not part of the promotion". I told him I was going to contact the State Attorney's Office to complaint for defrauding senior citizens. He walked over to Brenda and told her "to give him whatever he wants". When I checked the bag at my car, I noticed that Brenda had placed an additional green towel in my bag! I went back into the store and asked for another manager. Cody arrived introducing himself as a manager. The situation was explained again. Although he was apologetic, I did not feel he understood the gravity of the situation, so I request the GM, Zahir Kareem. Mr. Rekeem listed to the story and was extremely apologetic. He didn't understand his employee's reluctance to honor, what appeared, was the store's error. He advised he would have a staff meeting and explain to his staff that, if we confuse the customer, to simply honor their honest attempt to satisfy our discount requirements. Although he sounded sincere, I still felt it was strange that the staff, continuously, used a "bait and switch" sales approach and I have filed a written complaint with the Florida State Attorney's Office and the Florida Department of Elder Affairs. Obviously, unless assurances are made by JC Penney, that this unethical sales behavior we be met with actual concern, we will no longer consider your store for future purchases. God Bless, Joseph and Mary Fazakerley (Store #1939 7000 Tyrone Sq Mall St Petersburg Fl 33710 on 1/8/18)

I purchased 3 pair of jeans for my son. When I looked at them they seem fine. My son son tried them on he said they hurt. The jeans felt like sand paper really tough. I put them in the washer with fabric softener they still felt the same way. I would like to get my money back and I will never purchase this brand again. I purchased 1 pair before and they are fine. I don't know what happen with this shipment bad quality.

I purchased 3 Alexas on Black Friday as Christmas gifts for $39.99 each! Well one of them would not charge, it had an issue in the Alexa itself. I called to get a replacement and was informed they would refund my money but if I wanted it replaced I would have to pay FULL PRICE ($99.00) for the replacement! What crap, they do not honor their warrantys! No wonder their reputation has gotten so bad!

Sir/Ma'am,
I have been purchasing jewelry from your JCPenny Store (2910) located at 7751 Towne Center Pkwy, Papillion NE 68046 for many years. In fact, I purchased my wife's wedding ring from this location in 2009, and always working through Mrs. Venessa, the jewelry customer service rep. After our marriage, Mary wanted an inside white gold band and we sent the rings in to be soldered. The work was exceptional and the ring couldn't have been more beautiful. On 26 December 2016 Mary and I purchased a band for the outside of the ring - Mary's Christmas present. The band was being displayed with the other "white gold" bands so Mary and I believed the ring to be white gold. The ring was sent to Atlantis to be soldered and returned. In early December of 2017 Mary noticed the outside band we purchased was tarnishing and leaving a darkened color on her wedding finger. We took the ring back to JCPenny jewelry department and Venessa told us the band was in fact not white gold but sterling silver. I was shocked by this and asked Venessa why the ring was displayed in the "white gold" section as the white gold and sterling silver were in separate display areas. She apologized for the miscommunication. Since we always purchase a care plan for our jewelry Venessa indicated we could purchase an actual "white gold" band to replace the sterling silver band. Once the sterling silver band was removed and replaced with the newly purchased white gold band Venessa indicated that JCPenny would return our money for the "sterling silver" band in store credit. We agreed and the ring was sent to Atlantis for repair (I can provide the repair number on request). Venessa stated the estimated completion date would be 16 December, 2017. On or after 16 December, 2017 Mary called the store and was told the ring had not been returned. A week or so later we called again and the ring had not been returned. Then, again Mary called and still no ring. Mary and I proceeded to the store to discuss this issue with Venessa and she could not give us a reason for the extended delay. Venessa stated she would get to the bottom of this issue and call us back, which she did and could not give us a reason for the delay. On 4 January, 2018 I was called by Steve, the JCPenny Jewelry Manager (from the same store location) and stated the following: "We are so sorry for this miscommunication, the ring has been in our vault for some time now and we don't know when the ring was returned. Unfortunately, the ring has not been repaired. Atlantis sent an employee an email, we believe, asking for additional instructions - that employee no longer works at this location so the email set stagnant. After two weeks, we believe Atlantis returned the rings." So, I asked some specific questions: Why is it that after multiple calls to your department you couldn't find the ring? Do you not have a policy that if the ring isn't returned on or about the estimated completion date you notify Atlantis and provide this information to the customer? Isn't it policy that once a person leaves that emails are kept for a period of time or transferred to a store manager? All of these questions could not be answered by Steve - he just didn't know. Steve indicated he "overnighted" Mary's rings to Atlantis and I asked him when the rings would be completed - Steve just said "I can't give you a definite answer - sorry." Steve further stated that all emails, coming and going will be through him and him alone. This statement indicates there are broken processes and procedures.
Mary was without her wedding ring through multiple Christmas parties, two of which were formal and no wedding ring. I am applaud that this situation has gone on this far with no explanation. I have lost all confidence in this department's customer service! Mary and I are hoping the ring is returned soon and we receive the store credit for the sterling ring as promised.
Mary and I are very patient people and we understand mistakes; however, this is beyond forgivable.
Thank you for your time.

Me and my husband came to jcp the other day looking for jeans for my son. We needed some help so I asked the first associate I saw. Her name was helen. She was so rude it's unbelievable she even works there! I asked her for her help and she rolled her eyes and walked off! That was very rude and unprofessional. So we decided we will wait on the jeans. We checked out other departments and we were in the kids area when we saw helen again. This time talking to another associate. She saw us and immediately started speaking spanish thinkin I couldnt understand them. I understood every work. She was saying how customers are [censor] and even called me and husband one! We dropped the stuff we had and left. We will never come back to jcp until you get rid of helen. A person like that shouldn't be working here! All we did was ask for help... And she has nerve to call us [censor]?! Please get rid of her

About a week ago I was in the Montgomery IL location for a return. I was returning a pair of boots I had purchased 7 days prior to the date of my return. I could not find my receipt and understood the return policy of reciving the lowest price in the last 45 days. I originally paid 25.00 for the boots. The lady told me I was going to receive store credit since I didn't have my receipt and I was fine with that. She did all of her stuff on the computer and then she looked at me and said i was going to recieve 2.19 back. And I said for the boots really. I said ok I guess that's fine. Then I proceeded to go find the stand of boots in the store because there was alot left when I purchased them. Turned out they were in sale for 14.99. I took the boots back to the counter and asked you mean to tell me that they went from 25.99 a week ago to 2.19 back up to 14.99. The lady rudely said to me well that what they came up as so that's all I can do. So i looked at her saying so I got 2.19 for them and your going to resell them for 14.99. She just blankly stared at me. I told her to have a nice day. I understand I probably wouldn't get what I paid for them but really 2.19 that's crap. I will never be shopping at any jcpenny again.