JC Penney reviews & complaints 1396
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cc credit on returned item
I returned 2 separate orders at the same time that I ordered online at the rocky mount, nc jc penney store for cc credit back to my jc penney card. This is a new card. My account was credited for one amount, but not both. I have the physical receipts that show I should be credited however, when I called customer service to inquire about the second credit they say I will have to go back to the store to straighten it out. But why? I have the credit receipt. Why can't I just scan the receipt and send it to you as proof to receive my credit?
refund/jcp app
The jcp app did not indicate that I had a pending payment so I double paid a bill on 12/14. When I called to get a refund on 12/17 I was told it could only be a check and i'd receive it in 5-15 briskness days. While that's annoying, and i'm disappointed that the money cannot be reversed and put back into my account, I still want my money back. I just checked the status on 12/24 and they canceled my request! Because I was upset with the length of time. Thank god I called back to check. What terrible customer service. And when I asked to file a complaint, they told me that wasn't possible but I could speak with a supervisor. I'm all around upset because this wouldn't have been an issue had the app showed a pending payment. But then to be treated the way I was with customer service is just downright disrespectful especially during the holidays! Why would anyone double pay a bill!?
jeans
I bought a pair of jeans about 2 weeks ago and have worn them 4 times and the rear right pocket has torn away from the jeans, leaving a gap showing my underwear. I don't have the receipt anymore and I need to exchange this pair for a new one. The jeans are a 38x34 and the RN is 93677. The sewn in tag says F08639, 791079, 5234154, 11-3, 05/18, 001, R8557, C.
We bought my husband 6 pairs of these jeans last month for work and so far 4 pairs have done this same thing!
I have 8 pears that did the same thing I think that they should fix them or let us exchange them I only had them on two times
Same thing happened to mine did they take care of it?
coat zipper and split and treatment
I bought a coat at the Mankato, MN store. The zipper tore apart a few wears. I called the store asking to speak to HR about the treatment I have received. I called twice and left two messages and never received a call back. This is not professional if you can not return a phone call.
I brought the coat back to the store and was refunded. But the problem I have is that I tried to reach management twice about a few things and have been ignored both times.
arizona loose fit jeans
Is there not a place that someone can purchase 38x32 Loose fit Arizona jeans. I have not been able to find them in any of the local JC Penney stores and when trying to order on-line this size( along with many others) says it is sold out. Are AZ jeans no longer being produced? I just need to know if I will eventually be able to purchase them or if this brand/style is dead and i need to find another brand.
portrait studio
I had an appointment to take pictures of my kids at 7:30 pm and the store called me to say that the photographer had a family emergency and that I needed to show up by 6:30.
I let him know that I had to pick up my kids from school at 3:30 then get them home to feed them and get them dressed and they insisted that there was nothing they can do. I asked to speak to the manager his name is PEDRO and he told me the same thing and there was nothing he can do because the photographer had an emergency, he did not apologize and was very rude. I told him that he needed to at least give me till 7 and he said fine but not to be later than that .
We arrive 6:45 and MAGGY was there to take our pictures . I guess she was called in to take our appointment because she was not pleasant at all . My kids are 8 and 5 years old and she was very serious with them .
HOW can you have a photographer taking Xmas pictures of children with such a serious attitude ?
My son barely smiled (not his first time taking professional pictures).
She was clearly in a rush and my pictures did not come out as good as they should have, I'm very upset that I have to deal with this when it wasn't my fault that a photographer had a family emergency .
I'm also upset that I later found out the photographer with the emergency was the manager who got on the phone with me and Rudely Said there was Nothing he could do.
This is very unprofessional . I wont be going back to this JC Penny Studio anymore .
The manager and the photographer should receive some customer service training .
kids jacket
Hello,
I'd like to start by saying that i genuinely love this company and have never had a problem before. My mother bought my daughter a winter jacket a month ago. This morning, it was impossible to zip up and i saw that there was a small tear near the zipper. I wasn't able to get the jacket zipped at all. I figured it was past the point of returning because she's worn the jacket since she got it. It's perfect for the cold weather in Detroit and she's pretty upset about it.
Thank you for your time and consideration in this matter.
order placement and receipt/lack of customer service
Hello -
I am not one to reach out to corporate media when voicing my concerns but if a response is not provided I will let this be shared over various media formats. It is time that companies wake up and listen to their customer's concerns:
I have been a JC Penney's customer for over 40 years. In my younger days I remember my Mom taking me to Penny's for numerous purchases! Our homes over the years had items from Penny's, dabbled amongst other retail providers. Over the years I have continued to support Penny's, even during a time when the CEO was not supporting the Brand as well as consumers had hoped (almost leading to its' demise).
On November 21st I made the decision to splurge on an item that I considered a luxury. You see, I hate dirty floors so over time I had convinced myself that I could purchase one of the automated floor cleaners that would miraculously sweep and clean my floors overnight. I have just moved into a new home and our new floors would be perfect for this type of product. On November 21st I placed an order for the bObsweep Pet-Hair Robotic Vacuum Cleaner and Mop. Priced well at $189.99, allowing me to try such a gadget without spending $1, 000.00. The purchase went smoothly. I received various notifications that the product had been ordered - shipped from the supplier - and was on its way. To my disappointment in December I find that these notifications were not true depictions of what was taking place. After numerous calls to JC Penny's customer service, this is what my experience was like:
• First agent on Sunday. Sounded as if I was putting him out when asking him to check the status of my purchase. It did not seem to be that much of a request since Penny's had already billed me approximately $211.00 for my purchase. I had received a notification that it was delivered but I had not gotten anything. I was told he would look into the issue and return my call with an answer. SHOCK! No call.
• The second agent on Monday sounded as if I had just woken him from a sound sleep. His interest in helping the customer was non-existent. He reviewed the account and confirmed the product has been "returned to the sender". He was going to make an inquiry to the "Corporate Office" (buzz word for I don't know what has happened but this will get the customer off my back), and that I would received notification in 24-48 hours.
• The third agent on December 11th informs me that the product was never available and that a credit had been applied to my account. No explanation as to what had taken place, as there were NO notes on the account.
I can share that this interaction with JC Penny's has confirmed my decision to end my shopping experience with this retail provider. I understand products can be over-ordered and unavailable for purchase, especially this time of year, but the way this transaction has been handled has made me question why I remain a loyal customer. The ironic twist is that I am a call center professional with over 30-years' experience, supporting various industries and the service level delivered by JC Penny's should make them embarrassed.
I will now continue my research and select another retailer when purchasing my auto-floor cleaner.
terrible customer service
On December 4, 2018 I placed an order to JC Penney for a pendant, order #[protected]. I received an e-mail notice that the package had been delivered. Well, I didn't have any packages on my front door, nor was there one in the mail box, so I immediately contacted JC Penney at [protected]. I asked if the delivery person had left a note. The rep read the note, "Gave to boy." Well that was not my son, nor was that anybody I authorized to accept deliveries on my behalf. The rep advised me to call back and JC Penney would either credit or re-order the item if not found. After asking my sons, neither of them knew of a delivery. I called back a few hours later and the 2nd rep from Lenexa KS started giving me the run around about a billing address. I advised her that has nothing to do with the order because I was once going to have a product delivered to my brother, so that's his address, but that has never been a problem. She wouldn't move forward without my knowing what that address was. I didn't have access to that address so I asked for her supervisor. The supervisor, Sophia from Lenexa, got on the phone with a rude tone and started asking why there was another billing address and saying that I needed to go online and change it. Again, that's never been the issue with several orders in the past. Then Sophia asked if I had contacted UPS and why not. Sophia advised me that I will need to contact UPS, and UPS will need to create a ticket. I asked why, because clearly JC Penney can see what happened to my order as I had spoken with the rep earlier who is the one that told me what happened! Sophia said all she could do was place a ticket. I advised her to do her part and stop talking so much since she is really just trying to pass off the responsibility. She told me I was rude, and that she wouldn't do anything further for me. I asked to speak with her supervisor, Dawn, and she advised Dawn was not there, and that I would need to speak with another Supervisor. I then told her I would just write in. This is such a shame that nothing has been done after speaking with three reps and now I am writing in! JC Penney should not allow their reps to act like robots, but rather they should spring into action to correct the issue at hand before pursuing the wrong issues.
sizes advertised not available
I am at the JC Penny store in Jonesboro Arkansas trying to locate Jean's to fit my son. It is advertised all over the Arizona Jean section that the size 36/36 is available in almost every various style, but I absolutely cannot locate one single pair. I even had a sales associate help me look, and it's to no avail. Please fix this problem. I have put my son in Arizona brand almost his entire life and would like to continue this brand for the rest of my 6 kids.
"misplaced" order and charging me twice
I ordered an item on JCPenney.com and received a notice that my card was charged and my item was shipped with an arrival date of December 5th. After almost a week had passed and my item was not here, I checked back online for status and there was no longer tracking/shipping information. I checked with USPS and was told they did not have a tracking number. I called JCPenney customer service for status. First of all, I never received an apology for the issues...Second of all, I never received an explanation as to why my order wasn't received...something about blaming the supplier. I was then told it never shipped and they would send me a new one but I had to pay for it again...and I wouldn't get my credit back on the first order for up to 10 days...then there was now no guarantee my item would be here before Christmas. It seems fraudulent that I would be charged twice for 1 item which I hadn't even received yet. They confirmed I was charged originally, that should have been enough to send my item out and expedite...I was even told they didn't do expedited shipping as it's not "their shipping"...whatever that means. I want my money returned to me ASAP and it would be nice to have a real explanation as to what happened with my order. I am now without a gift at a price that I could have afforded...but now this product is $70 more everywhere. Thank you.
management
Your MI Fl store should just close now. Its headed that way anyway with the current management. They dont care about their employees or the store. Employees dont have what they need to do their jobs, including more employees. Printers dont work. Management cant help because 1 they dont know the jobs and 2 they scatter when asked for help. Some guy Larry has NO clue about retail customer service. Who care about Icaps only those who want to keep their hours or Joe the store manager who wants to look to corporate. The store has gone down and keeps going. What a shame.
management on METH!
order placed and not received
On 11/24 I placed an order via phone. The order number is [protected]. It has not arrived yet. However, when tracking the order it has been tossed around Az. There are 18 moves that this order has made to date and it is not in my hands yet. I have never heard of this situation and I would like to know what is going on. This is surely not good business for JCpenney. I have been a customer for many years but have neve encountered this.
Hello –
I am not one to reach out to corporate media when voicing my concerns but if a response is not provided I will let this be shared over various media formats. It is time that companies wake up and listen to their customer’s concerns:
I have been a JC Penney’s customer for over 40 years. In my younger days I remember my Mom taking me to Penny’s for numerous purchases! Our homes over the years had items from Penny’s, dabbled amongst other retail providers. Over the years I have continued to support Penny’s, even during a time when the CEO was not supporting the Brand as well as consumers had hoped (almost leading to its’ demise).
On November 21st I made the decision to splurge on an item that I considered a luxury. You see, I hate dirty floors so over time I had convinced myself that I could purchase one of the automated floor cleaners that would miraculously sweep and clean my floors overnight. I have just moved into a new home and our new floors would be perfect for this type of product. On November 21st I placed an order for the bObsweep Pet-Hair Robotic Vacuum Cleaner and Mop. Priced well at $189.99, allowing me to try such a gadget without spending $1, 000.00. The purchase went smoothly. I received various notifications that the product had been ordered – shipped from the supplier – and was on its way. To my disappointment in December I find that these notifications were not true depictions of what was taking place. After numerous calls to JC Penny’s customer service, this is what my experience was like:
• First agent on Sunday. Sounded as if I was putting him out when asking him to check the status of my purchase. It did not seem to be that much of a request since Penny’s had already billed me approximately $211.00 for my purchase. I had received a notification that it was delivered but I had not gotten anything. I was told he would look into the issue and return my call with an answer. SHOCK! No call.
• The second agent on Monday sounded as if I had just woken him from a sound sleep. His interest in helping the customer was non-existent. He reviewed the account and confirmed the product has been “returned to the sender”. He was going to make an inquiry to the “Corporate Office” (buzz word for I don’t know what has happened but this will get the customer off my back), and that I would received notification in 24-48 hours.
• The third agent on December 11th informs me that the product was never available and that a credit had been applied to my account. No explanation as to what had taken place, as there were NO notes on the account.
I can share that this interaction with JC Penny’s has confirmed my decision to end my shopping experience with this retail provider. I understand products can be over-ordered and unavailable for purchase, especially this time of year, but the way this transaction has been handled has made me question why I remain a loyal customer. The ironic twist is that I am a call center professional with over 30-years’ experience, supporting various industries and the service level delivered by JC Penny’s should make them embarrassed.
I will now continue my research and select another retailer when purchasing my auto-floor cleaner.
arizona jeans
My husband only wears Arizona jeans and EVERY PAIR he has every bought or was given as a gift has busted the butt out of them at the pockets in the back. Jcpenny tells me I can't return them without a receipt. Some were gifts and I don't have the receipt on some of them and they give me hard time every time I try to bring them back. I think there needs to be a better warranty on them. If u stand by your product then there shouldn't be a problem with me exchanging them out.
arizona men’s skinny flex jeans
Almost two months ago I purchased two pairs of skinny flex Arizona jeans, both pairs I bought have ripped one pair in the left back pocket at the seam of the pocket, and the other in the right back pocket at the seam, only weeks apart. Before this I had always been a fan of Arizona jeans and bought that brand of jeans frequently but after this unfortunate experience I don't think I will be able to spend anymore money on them with the risk of them ripping so soon. I do hope that this problem is fixed and resolved and possibly made right by me. Thank you for your time!
cleanliness of a store
On November 24, 2018 at 1030 a.m. my wife and I were in the JC Penny Store located in Southridge Mall in Greendale, Wisconsin. The store was in disarray. It looked like a tornado went through it. There were shoes and clothes dump in piles on the floor. There were wrappers and drink cups on the floor and on counters. This is just to name a few. The store looked like it had never been cleaned. I know Black Friday sales were Thursday and Friday, but at 1030 a.m. on a Saturday and still look in the condition it was in, is totally unacceptable. Plus, it appeared no one was even working on cleaning it up. I would have thought the store would have had an overnight team clean and organize the store. I worked retail in college and we couldn't leave after closing until the store was cleaned and organized. Some one dropped the ball on this. While shopping several other customers commented how dirty and disheveled the store look. My wife and I shop at this store a lot and after yesterday, I do have concerns about this store. I can say, I am disappointed.
On a positive note, the cashier did apologize for the way the store looked because another customer and I were talking about it. I didn't take any photos because I would be sending such a big file.
the way I was treated
I have made 2 complaints on your store in Tulsa Oklahoma on how my girlfriend and I were treated rude and disrespectful my girlfriend loves your store and has a credit card with you but im not going to be degraded when im asking for a price on something im buying for my girlfriend because I pay cash for it your employees act like im a nothing Ive bought over 2, 000 dollars worth of things for her in the last 2 months I will not shop in your Tulsa store again I get better treated at the Owasso Oklahoma store I have talked to your Manager at Tulsa and they just brush it off I feel like the store owes me some compensation for the way I was treated I wasn't going to say anything but my Girlfriend said this is 2 times at the same store because the Owasso store didn't have what we wanted I wrote 2 letters to corp office and no response so I take it that you don't care about your consumers so maybe a e-mail will work you can respond to me by mail my name is Richard Ishmael my Address is 10761 n 157th e ave Owasso Oklahoma 74055 thank you
Maybe another store does have what your gf wants. No reason to degrade a store. I don't see any mistreatment at all.
THe store owes you nothing. If you cannot afford to buy more stuff for your girlfriend don't try to get them to give you compensation to buy her more stuff. If the store does not have what you want they don't have what you want. That is not mistreating you.
arizona blue label flex jeans
I have been buying Arizona jeans for years when they were Red Label jeans. I could be assured that I would get at least one year of wear out of them before the material would start to rip, usually the back pocket. These new blue label jeans, however, are horrible! I'm not even able to get 3 months before the back pocket begins to tear. I'm done buying these jeans. Never again will I waste my money. I will be buying a different brand and I may even boycott JCPenny's as they obviously know there's an issue yet they continue to carry the line. And I will make sure I tell my friends to avoid this brand.
The pictures below are of two different pair of Arizona Blue Label jeans that are less than 3 months old. Not real impressed, I want my red label jeans back or lose a loyal Arizona fan forever.
loss of packages
In the recent weeks I had 5 packages lost, the online tracking states all packages have been delivered to my home either left on the porch or by my garage (I don't have a garage). One I have gotten taken care by contacting shipper reordered my products. Jcpenny is in the processing of investigating 1Z691053036400979 had UPS driver stop by 11-12-18 For a signature me confirming I received no package from JCPENNY. Two packages showing delivered on 11-09-18 from Hot Topic 1ZA00R50YW14013936 & 1ZA00R50YW13973740 & showing delivered on 11-09-18 Torrid 1ZA00R42YW37456485. Then I'm informed by UPS that my address is a training route and packages were probable left at my neighbor house by accident I should check with my neighbors I didn't authorize delivery to my neighbor's house this could cause some conflict basically accusing my neighbor of not giving me my packages and never had problems receiving packages at my home before. This is frustrating having to track my packages, contact UPS, vendors and follow up. My address is 2601 Park Drive Roswell, NM 88201. I'm not one for filing complaints but this is concerning, I receive my packages from FedEx and the Post office which have been larger packages with no issues.
I can relate to your experience with JCPenney. Just today the same thing happened to me. I've received a notification from JCPenney and UPS that two of my three packages were delivered in front of my door, just to find out nothing was there. This is totally wasting my time to make calls and be put on the wait line, and yet no results. I wonder if JCPenney restored your order. I don't know what to do next. I did call JCPenney to inform them no packages were delivered, and they sent me to UPS to check with them. UPS says on their files it shows delivered but apparently is not. What do I do next? And I am yet to find out whether my third package would be delivered. It's scheduled for Monday.
women's boots
Hi! I bought a pair of Arizona boots from Jcpenney about a month ago and the heel of the boot is already coming apart. They have had normal wear about once a day. I shouldn't have to pay close to $50 for a pair of boots to only last a month. I don't have money to just go buy a brand new pair. Is there a way i can get a replacement? Or even a fix? Thanks for your time!
I brought a pair a of Arizona boots in august and in November the front sole of the boots came apart and JCPenney said they cannot exchange them I brought that same pair in December and the sole came apart again and it’s February so in six months I brought two pairs of the black Arizona combat boots.
If you still have your receipt, you should be able to return them to the store you got them and get an exchange.
JC Penney Customer Reviews Overview
JC Penney In-depth Review
Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.
Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.
Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.
Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.
Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.
Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.
Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.
Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.
Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.
Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.
Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.
Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.
Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.
In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.
Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.
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