Menu
JC Penney Customer Service Phone, Email, Contacts

JC Penney
reviews & complaints

www.jcpenney.com
www.jcpenney.com

Learn how the rating is calculated

4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for JC Penney has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JC Penney. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JC Penney reviews & complaints 1396

Filter reviews by rating
5
6903 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest JC Penney reviews & complaints

ComplaintsBoard
K
1:58 pm EST

JC Penney men's bootcut jeans

We bought my husband 6 pairs of the Original Bootcut jeans last month. The fit of the jeans are great, especially for men you don't like their jeans too tight but unfortunately the quality has gone to crap over the years! Out of the 6 jeans purchased, so far 4 of them have ripped in the pocket area. I know its only a short matter of time before the other 2 rip has well. After a little google search, apparently this is an issue with many Arizona customers!

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
N
1:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney arizon syrus boots

I purchased a pair of Arizona Syrus boots in November. I have worn them maybe 5 times and entire sole pulled away from the boot. Looking at the other comment here it seems to be a manufacturing issue. I am very upset because I rarely purchase items for myself, and really liked these boots. Unfortunately, I am left with trash after wearing a handful of times. Extremely disappointed and dissatisfied.

Read full review of JC Penney
Hide full review
ComplaintsBoard
K
5:24 pm EST

JC Penney boys husky jeans

We have always bought Arizona husky jeans for my son because they are the only ones that fit the best. Over the past 5 years, we have bought several of these jeans and 95% of them have gotten holes or torn after only 1 or 2 uses. We assumed it was just our son being rough...being a boy, but after he wore a brand new pair for the 1st time the other day and me watching how they tore, I knew I had to contact the company. My husband saw something that said that the husky jeans have a warranty if they rip, so I would like to know how we can go about getting these replaced. We have lost so much money on jeans that have torn.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
C
12:16 pm EST

JC Penney arizona denmark tall boot

I bought a pair of the Arizona Denmark tall boots in November after the first month one of the boots heel messed up now 2 months in the heel has blowed completely out! I gave $60 for these boots and am not happy with the outcome! No one has that kind of money to spend for the boot to tear up in 2 months! I don't recommend anyone buying Arizona boots!

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
S
6:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney arizona women’s syrus pull on winter boots

I purchased a pair of Arizona women's syrus winter boots for my daughter for Christmas. She has wore then 3 times and the the stitches came all apart from the sole . This is not a great boot. I also purchased a black pair that looks like they will come apart also. This was a total waste of money and I will never recommend Arizona brand boots . As you can see in the pictures they have only been worn a few times.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
T
12:26 pm EST

JC Penney girls puffer jacket

I was so happy to find this coat for my daughter at such a great price. She loves the color, and it is really warm and perfect for our winter weather. However, less than a month later, it has torn at the seam. I am very disappointed in the poor quality of construction of this coat. I am even more annoyed because the tear is in a location that my elementary sewing skills cannot fix adequately. My daughter is back to wearing last year's coat from Gymboree, which is still in great condition, just a little small now. Very disappointed in the quality!

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
M
8:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney Employment/customer info abuse

Company has totally changed. Do not trust them with your employment, credit card info, to be honest or caring about anything but what time you clock out. Customer orders sit in stations days and weeks at a time but they don't care. Credit card numbers get thrown in the everyday trash instead of the info being shredded if an invoice page gets left out. Management lies, are racist and bully. Can't believe it. Cannot believe The types of lawsuits JC Penney is involved in. Just that alone proves you cannot trust them. Going about things in such a bad way. I used to be a loyal JC Penney employee and former employee until I went back. Customers are last, employees right after that or same. The Golden Rule is gone. I don't think anyone can save a lie no matter how many people they let go and ruin their life to do so. Losing customers consistently and letting employees go 20 minutes before shift even though promised they would not even 8 hours before layoff with no way to prepare for a life change is bad business and unethical and cruel. Everyone lies. They have rundown the distribution center terribly and there isn't any roll call taken during fire drills...everyone new and management new...how will anyone be sure everyone is accounted for? They wouldn't. They used to be a great company, safe and ethical. I imagine this post is a waste of time but I thought I'd add something regardless. See attached for Christmas orders left behind one day last year. Just one day gathered by myself, sitting for two weeks some of them. Promised by the 24th of December dated from the 9th. This happens every couple days. Customers might not get orders for weeks but they don't care. They care what is on the reports they do, not the reality they are running away their own customers and don't even train employees more than one or two days. Management critical daily. I never heard one nice word out of him. No one knows what they are doing anymore. They need to bring some people back from 2003 that know how to run those departments with respect and encouragement as well as operations. They are not equal employers, they have racist management, militant and power trip employees to quitting or if you stand up for yourself you're fired. Regardless of ability to perform the job well or not. They ruined my life by the layoff tactics and lies. Am pursuing arbitration although there are three exceptions to the Work At Will law in Nevada and breach of a verbal employment contract is one of them. Just devastated at it all. I care about customers and quality of work and they no longer do. Thank you.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
C
9:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney showing a product that you do not have

I have purchased the Arizona Khaki Junior Pants for the last eight years from your company. However, for the past 10 months I go on the website almost daily and you show the pants but they are always out of stock. I have called customer service and they only could tell me to continue to check, get alerts for when they become available, and pick something else. You show these pants on your website but they are always out of stock. I have signed up for the alerts easily once a week and never have gotten an alert. I do not think you should show clothing or any type of product if you can not supply it. Either you have the product or take it off the website. I would like to get about 10-12 pairs of your pants. As I stated I have been a long time customer of yours and I feel like you need to tell me if you can supply the pants or not. I am wanting regular 1 Junior Black khaki pants 10-12 pairs and would like 5 of the khaki. If you can please let me know what the issue is with your product and what I should expect.
Cindy Culpepper, 8107 Meadowview Place, New Port Richey, Florida 34655, [protected]

Read full review of JC Penney
Hide full review
ComplaintsBoard
R
8:42 pm EST

JC Penney jcp in wayne new jersey

My daughter just turned 19 years old couple months ago and she been working in jcp Wayne no for Almost 2 years, my daughter is very naive and well disciplined, never get in trouble, always been honest and friendly to everyone around her.
She start working 2 years ago in the shoes department and she was very happy and excited about her job and very pleased with her coworkers in the shoes department, the oldest employee helped her and help the other "kids" in her age and they teach them Almost everything and helped them all the time
Things changed by March of 2018 when Paramus store closed and the corporate replaced most of the Wayne managers and bring store manager and over 6 manager and many associates from Paramus, they basically replaced the (good people with devils), my daughter start to show less interest in working at that store because they moved her out of the shoes dep and start sending her to cover all over the store, we as parents told her to do what managers want and don't stress about it, until she find better job especially that this her part time job until she graduates from college
Yesterday (Friday 01/04/2019)she came back home earlier than her schedule and she had that terrify look on her face and her body was shaking, I can tell something is wrong, in a second I thought something happened to my daughter.
When I asked her, she told me that they fired her, I asked her to calm down and tell me the whole story . This is she told me word by word:
Last week they fired a coworker from shoes department, accused of switching the tag of sweatshirt with a cheaper one, the problem that my daughter cashed him out, she works at the register as cashier and that's her job (to cash customers and associates), she cashed him out not paying attention to the tag and he paid the money, bag the sweatshirt, give it to him, and he left
Security manager and other manager called my daughter to Valerie office on Friday, and for more than an hour they didn't asked her any question, but they kept accusing her that she knew her coworker switch the tag and she was involved in this, and yet they have security cameras all over the store (it shows how her coworker picked up th shirt from the rack and went to the cash register) but they never showed her the Video, and they threatened her (we saw you on camera and JCPenney will take you to jail and court) for more than an hour, security manager and another manager were pushing her to say something never happened, manipulating her, threatening her they can take her to court.
After she kept telling them that she didn't pat attention to the tag, and her coworker pay for the shirt, they played a nasty dirty game, they gave her a paper and told her to write an apology letter and they told her exactly what to write (word by word) they promised her that she (won't get in trouble, and everything will be fine, it's just a letter)
When I asked her why you write the apology, she said (I was scared of them, they were horrible and nasty and accusing me like I murdered someone, and I just wanna get out of there, I was terrified)
After she signed the (apology letter ) they asked her to sign it, then security manager took the latter and told her he would be back with the decision. He never comes back, instead Valerie came to the room with the letter and clearly told her (we have to let you go) .
I asked her to call her coworker who got fired and asked him what happened, somehow we got his number and she talked to him, we were chuck when heard from him, it turned out that the security manager and the assistant store manager (Valerie) decided that he switched the tag on purpose and they threaten him (they have him on video and there was witness, and they would call the cops and take him to court)but they never showed him the Vedic and they force him to write an apology letter and both the security manager and Valerie told him word by word what to write and they let him sign it, then they fired him .
I as a mother was very upset by the way they treated my girl, never in my life or my daughter life I would let her work there, even if it's going to be the last job on earth, I went to the store to know why they did this to my daughter, I met 3 managers and everyone of them told me horrible stories about Valerie, 3 of them told me how nice is my daughter and how hard worker she is,
It turned out that Valerie and 3 other managers who came from Paramus won't to fire most of the Wayne associates before the store manager Cary comeback from her medical leave, why ? Because there are associates from Paramus back in March decided to collect unemployment, and now after 6 months they decided to come back to jcp and Valerie did hired couple of them as season associates and she promised them to stay in the store with full time hours . The only way she can do that is to fire as many associates from Wayne as possible.
A big company like jcp should not let this happen, jcp corporate has to do do something about this outrageous disgusting behavior, and until someone fix this mess, I promise you jcp, I'll spread your shame all over the media and the social media's, and then I'll take you to court.
No one allowed to treat my teen daughter this way

Read full review of JC Penney
Hide full review
ComplaintsBoard
S
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney faulty advertising

I have been a loyal jcpenny customer forever, using my pennys credit card most of the time. I signed up for text messages and have used these deals quite a bit.

one recent text that came on Wednesday January 2nd clearly stated "Extra 50% off clearance already reduced up to 80% in store " My daughter and I went to the Parkway plaza Pennys in El Cajon, CA in the late morning.

I had quite a few clearance items to purchase that had either pink or blue clearance tags and the young man said he had been told that only the pink tags were 50% off. I asked to speak to someone else so he called in another gal who argued with me (and me with her) She finally said she would do it this time with one transaction.

I wasn't finished shopping so she held on to the items and my daughter and I spent another hour and a half looking around and had over $150 dollars worth of items.

This was when the next person showed up and told me that she had checked with management and would not honor my text coupon..She said the text meant anything reduced 80% or more not up to. IT CLEARLY SAID 50% OFF CLEARANCE ALREADY REDUCED UP TO 80%!

I am not one to argue but when she wouldn't budge and continued to argue with me, I decided to just walk off and leave it all.

I WILL NOT SHOP THERE ANY MORE EVEN THOUGH JCPENNY HAS BEEN MY FAVORITE STORE ALL MY ADULT LIFE UNTIL SOMEONE ACKNOWLEGES THAT THEY SHOULD HAVE ACCEPTED THE TEXT COUPON.

I have worked in customer service and I understand that the customer is supposed to be treated fairly and I was not.

Read full review of JC Penney
Hide full review
ComplaintsBoard
T
4:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JC Penney online order

So I received my invoice order today invoice # c402-47167. I was really excited about getting 6pr of Arizona jeans for only $89.04 shipped to my door. And I just ordered these! Long story short I got home today and opened the package with excitement then I saw a ink tag as soon as I opened the package, Then another one and another one. So on three pair of my brand new jeans have ink tags. I called the 1800# to be told take them to a JCPenneys location and they will be happy to remove the tags. So my excitement turned to dissapontment real fast. I work retail and a little attention to detail goes a long way. Thanks.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
T
5:14 pm EST

JC Penney checking out is impossible

JCPENNEY Get it together before you have to go totally bankrupt I visited the Jcpenney in Florence Al today. I was purchasing hair products attempted to pay at the salon and was told that the register was broken and I would have to go to mens wear to pay which is now a returns register . A very long line there Of customers returning items. Went to Jewelry and was told they cannot check out anything but Jewelry . Preceded to the front register and finally got checked out . This is crazy does not make me want to shop there again Date of visit 01-03-19

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
6:21 am EST

JC Penney shipped wrong shoe not once but twice and then stated they were out of stock

I order a pair of Nike black, grey and gold shoes on 11-26. When the package arrived at my house, it was a solid pair of black shoes with a gold nike sign. I called customer service who told me to either return, go to nearest JCpenny and see if they had shoe in stock. I explained they did not send me what I ordered. The lady at JCpenny proceeded to order the shoe again. When it finally came to the store, it was the exact same shoe they sent me the first time. I called customer service and spoke with a supervisor who proceeded to tell me they were out of stock and they probably just picked the next pair in line. I asked, if it is out of stock, how did it let me order the same shoe twice! She had no answer. Wasn't willing to work with me and told me that I could go on the website and put in my email to get an alert when the shoe came back in stock. Needless to say, JcPenny has lost a customer.

Read full review of JC Penney
Hide full review
ComplaintsBoard
M
7:57 pm EST

JC Penney staff

My family was in the Katy store my mother and my self were going to some tops that the sign read buy one get one and we had both had quite a few... each! We had also had ask someone who worked for J.c Pennys and also told us it was buy one get one !
We were at the registers they were not ringing up for the price they were marked. They called the manger (Melody) and she said that she would check the price after waiting almost 15 min. she came back saying that the sign had been flipped and with her tone with us was not very nice .being that it was incorrectly showing wrong price and that we were going to buy quite a few each that it should have given the price they were marked or free since we had been waiting for so long and wasn't marked at the correct price. The customer service recived tonight very rude ! I won't be returning any time soon. I had always liked in the past.

Read full review of JC Penney
Hide full review
ComplaintsBoard
K
3:20 pm EST

JC Penney online order

I ordered items online for Christmas presents. They were listed as in transit for 2 weeks then never delivered. We did not receive notification that it was not being delivered. We called them and were told that the package was lost. We would have to go to the store to get a credit. Extremely poor service or rather complete lack of service. Horrible experience!

Read full review of JC Penney
Hide full review
ComplaintsBoard
T
4:47 pm EST

JC Penney unprofessional lod

I am a seasonal employee at your Bakersfield store and on December 21, 2018 a manager named Jocelyn was very rude to me. She unjustly and harshly criticised my work ethic because I was not selling enough credit cards and have a low APOT score. Even though I do try every single shift. She said these horrible things like and I quote "I don't have a good reason to explain to my team why we should keep you" "What are you adding to JC Penney" and she said these things in the middle of a shopping rush in front of all the other associates and a long line of customers. It was very unprofessional and uncalled for. I had just clocked on for my shift. I understand that your credit cards are your company's main ticket item and I know what I signed up for. I have sold about six or seven since I started maybe a month and a half ago. I can understand not wanting to keep me after the season is over. That is fine but I will NOT BE DEHUMANISED. I wanted to bring this to your attention because it wasn't right and DO NOT APPRECIATE THAT AT ALL.

Read full review of JC Penney
Hide full review
ComplaintsBoard
A
2:59 pm EST

JC Penney arizona jean slouchy boots

I bought a pair of black slouchy tall boots on Black Friday, wore them about a handful of times and the soles are falling apart :( I'm so upset about this because they aren't cheap boots:( now I can't get a hold of anyone to help me replace the boots or at least give me my money back! I've never had such bad customer service in my life! I'm really upset about it.

Read full review of JC Penney
View 0 more photos
Hide full review
ComplaintsBoard
T
11:54 am EST

JC Penney customer service

I don't use my JCPenney credit card very often but when I tried to use it this Christmas my purchase was declined. This did not make sense because I've always had a fairly high credit limit and I knew my 150.00 purchase would not have exceeded this limit. I used a different card for the purchase and assumed there was some type of issue and I would call to get it straightened out. I called the Customer Service number later that night only to find out that my credit limit had been reduced to $100.00 from the thousands it had been previously. I was told that because I didn't use the card they reduced the limit and I should've received a letter. I have never received a letter and I have gone longer periods of time not using that card before and I've never had this issue. After doing a little more checking, I have since found out they reported one of the payments that I had made as being late. So, not only was my credit limit reduced to almost nothing, I was also reported to the credit agencies for making a late payment. I have NEVER made a late payment to JCPenney. When I called to cancel my credit card the agent did that without ever asking how they can keep my business. I then asked how they were going to correct the information that was reported inaccurately to the credit agency and she hung up on me. I would think that after being a customer for as many years, as I have, someone in the two calls I've made to customer service would've tried at least do something to try and keep my business. Instead she hung up...great customer service JCPenney. I will make sure that everyone I know is aware of this and I will suggest they no longer shop in these stores.

Read full review of JC Penney
Hide full review
ComplaintsBoard
L
11:29 am EST

JC Penney customer service at your jefferson mall store 4803 outer loop rd louisville ky 40219

Hello, my name is Diane, and my fiancé and I were returning a Christmas gift on December the 26th, to the Jefferson Mall, JC Penney, that our daughter had purchased for her dad. She bought him a pair of Nike sweats, originally $55, but she got them on sale for $43. We approached the register after finding some men gloves he wanted instead; we explained to the cashier what we wanted to do, and he told us that without a receipt he could not return the sweats. That caught us by surprise, because, you normally don't need a receipt to return a Christmas gift. I explained that I've worked in retail, and that we never refused a customer the option to exchange a gift for something else because they did not have a receipt. He called his manager of the men's department, and she concurred with his assessment of the situation. She said she could only give us $10 of the $43 our daughter paid for her dad's Christmas gift. We accepted her offer because we were not looking to get a refund, he wanted to get the gloves, which we had to pay an additional $6 to purchase. As we were leaving, I expressed to her that the customer service was horrible. He also received a Nike jacket our daughter purchased from Dillard's; that was to small, and we went to Dillard's and with same scenario, exchanging for something else, no receipt, and once we found what we wanted to exchanged, we were done in five minutes. That was the type of customer service we were use to at JCPenneys, but for some reason it seems as if customer service is not a priority. I hope that this e-mail will spare another customer of having to go through, what is already a hassle to return gifts. Please reply to my e-mail, [protected]@twc.com. Thank you

Read full review of JC Penney
Hide full review
ComplaintsBoard
I
3:44 pm EST

JC Penney exchange of merchandise.

On May 11, 2018, my husband bought me a pair of shoes at the Clermont, FL store. These were for the beginning of the school year (I work at a school) and was getting ready for that. In the meantime I was ordered by my doctor to take a special medication that are steroids. I started gaining weight and then recently developed spurs on my left foot on the top. The shoes were Clark and these did not fit well anymore plus it was painful on the top. I realized I should have done this before, but days come and go and just was not able to.

Last Saturday I went to the West Oaks Mall, Ocoee, FL, and of course I did not have the receipt, however I did have the billing statement received by your company and also had the cancelled check in payment for the bill as it was the only item purchased that month.

After speaking to the lady she insisted that I have a receipt, which I showed her what I had and she would not accept it. I can understand the rules, however the shoes were never worn(that was clear) and she concluded that they could only return $18.37 when we paid $53.49 and proceeded to say that was the current price for these shoes. At that point what could I allege? I proceeded to check the shoes on the shelves and they WERE NOT that price, but at that point I did not want to either make a scene, nor go back to the line.

Again rules are rules, I get it, but I think the documents I had was enough evidence as it was on the JCP credit card plus there was proof of the payment.

I have been a loyal customer and thought it could have been handled better. Please let me know if this is the end or there are probabilities of improving this whole situation.

I understand, the time frame to return an item is usually 60 days with receipt or invoice and 45 days without receipt or invoice for the current price, but only 18.+ was too much of a difference.

My email address is Ilsa.[protected]@ocps.net and my cel no. is [protected]. Thank you for your assistance.

Read full review of JC Penney
Hide full review

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.