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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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P
7:51 am EDT

JC Penney service/checkout issues

Second time I have returned items and only one person on a register with numerous people in line. First time took me twenty minutes to return 1 item. This last time, on a Saturday night there was one older gentleman on the register. There were two customers in front of me. I honestly felt bad for him because he honestly did not know what he was doing and had to keep calling for help. When mgr came to help they looked at the now long line of customers and just walked away instead of calling another sales person to get in register or hop on the register themselves and help out. After well over 20 minutes I finally got my turn at the register only once again to have to have him call for help. When I left there were 12 people behind me at the register. I don't think I will be ordering from them again anytime soon. Returns take too long for sure.

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5:33 am EDT

JC Penney bully, retaliation, harassment and abuse of power

So I have never known any employer where your ability to keep your job is determined by being friends with specific individuals. I have never been so disrespected by any employer, she is definitely a wolf in sheeps clothing, the kind that literally smiles and hugs you while pulling the knife out to stab you in the back. It 1st started with the most nastiest unprofessional attitude everytime a question was posed and she is one of those people who speaks with there facial expressions so it's like what the heck now. It's since escalated to the blame game in a big way, the downfall and lack of success in the store is all the fault of specific supervisors only. But as we all know the sucess of any business is based on the attitude and mentality of the one in charge. And not the mentality of this is my store and I dare you to question or second guess anything I say or do. So as grown folks with common sense you know when your being pressured into quitting, more keeps being added to your plate, it's your fault things weren't done even when your not there. Even though you are not given the tools you need, the notifications or the staffing you need to accomplish the goals of doing what you would love to see is the store turning around to being a success as opposed to taking the easy way out and pointin fingers. It is impossible to maintain a store that size when you have the least staffed team. All the major outer appearances of the store rely on the limited amount of people you are provided with. My pray is that as a team and a woman in leadership stop trying to find ways to break each people down, you didnt get to to being a leader by discouraging folks so show your bether leadership by encouraging and uplifting. We're all different and because I don't think like you or believe in your ideas doesn't make me the ops. I will not be frustrated, I will not be bullied or harassed and last time I checked this company I enjoy working for has a freedom of speech/ no retaliation policy.

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8:59 pm EDT

JC Penney Salon product and service

To whom it may concern,

Hello hope all is well. I am reaching out to you because I have tried to find a solution to a problem I have by talking to people on JCPenney and no solution has happened.

Let me explain a bit further. On May 19, 2018 my husband and I called the jcpenney Salon located at 6000 S Hannum Ave, Culver City, CA 90230. We wanted to know if they did the Brazilian straightening. The person who gave us information said she was the manager and that they didn't do that treatment but, they did have something better called "The Chi enviro treatment. She said I needed to go to the salon for them to look at my hair and determine what product I needed. I agreed to go and when I got there I was helped by a lady called Ada. I told her I wanted a haircut and wanted to get a treatment for straight hair. She said "oh yes your hair doesn't look too bad" she gave me a price of 175 for treatment and another 35 for a haircut. I also asked how long the straight hair would last and what where the chances of my hair getting curly again. I was told that it would last three to four months and it wouldn't got back. I said that was fine and we started the procedure. I got my hair cut and I was happy. Then she took me to wash my hair but in the process I notice that the lady who I had talked to on the phone was the one telling Ada how to do the treatment. After washing my hair and waiting for a bit I was asked to sit on Stephanie's chair (person who I talk to over the phone) She had mixed the product that was to go on my hair. As she started applying the product she started telling me that not many people can afford the treatment. That her clients have even paid five hundred dollars to do what I was doing on my hair and so forth. She also reaffirmed that my hair was not so curly as the African American ladies she got and the treatment was bound to last four months.

You can imagine how happy I was specially to hear that this was the best product, that it was natural. It wouldn't damage my hair like the Brazilian treatment does and so on.

After Stephanie applied the first part Ada took care of the rest. Ada was so nice and finished the job. I was so happy when I left. I was told how to take care of it and they provided a free sample of shampoo conditioner and smoothing oil. I was to wash my hair after three days.

On Tuesday I washed my hair for the first time. I got nervous when I started to see my hair drying and getting wavy. On Wednesday I took a picture of my wavy hair. It was no longer straight. I reached out to Ada. She asked me to go see her. I went and she saw that my hair was no longer straight. She apologized and told me she had talked to Stephanie about it. Stephanie told her that "she could do the treatment again but with a better product and that I needed to pay 125 dollars more for her to do it. She even left me her number to call her. The Ada said the other option was for her to do it again with the same product she had used and she wouldn't charge me. I said, do you guarantee my hair won't curl again for the next three/four months. She said she wasn't sure at this point and that the other client she had done this to didn't have a problem. She also said the other time she did this Miss Stephanie did not get involved not even to mix the product.

I agreed to get it done again with Ada but I had to go on a day that she was there and when it wasn't so busy to dedicate time to my hair. I also agreed but when I tried to arrange a date with Ada she has said that the days I am available are not good for her and that she will have to talk to her manager to be scheduled on the day I was asking.

Today is June 2, and Ada never contacted me with a response. I feel super upset. At this point I feel cheated. If they would of offer me the best product from the beginning, I would of paid 125 extra. I thought jcpenney products were all the best, why would this lady say her product is better. I feel some discrimination at some point too. I am Hispanic and her comment that African American do the treatment and pay more money was insulting. Money was not the problem. My thing was to make sure it was going to last the months they were saying.

As of right now I would like the $175 back. I don't think it's fair to pay for something that did not work. I would also like for someone who knows about this treatments to go to the store and check the products. I wouldn't want other clients to go through the same thing as me.

I am attaching pictures of the Saturday May 19 when I first got the treatment. You can see how nice and straight it is. The second and third image are of the Wednesday after washing my hair. It was not straight as the first day. And the las image is the one of today June 2, 2018. You can see that my hair is now curly and not straight at all. It has only been 14 days.

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6:42 pm EDT

JC Penney rewards program

Apparently when I got my credit card at the end of 2017 .. my rewards did not show in your system.. asked the cashier at my last purchase how many points I had she said 11.. I insisted that couldn't be right as I just ordered and received a chair and have spent over 200$ since getting the card she said call this number and they can look up and fix what is missing.. they were rude and said I had to have my receipts for all in store purchases... I did not keep them as I was told I did not need them.. didn't offer any solution to make the situation right not even sure if they fixed it correctly

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2:25 pm EDT
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JC Penney dressing / fitting rooms

On May 30th, 2018, while shopping with my wife for women's swim wear, at the JC Penny located in the Poughkeepsie NY Galleria Mall, we were advised that the dressing /fitting rooms are unisex. Due to the fact that the dressing room doors do not extend from floor to ceiling, ( there are open spaces at both the top and bottom of the doors), which permit a person outside the room to easily peer over or under the door while a person is disrobein, I find this situation, unacceptable for my wife and daughter. Do you intend to address this issue? I can be reached by email at amo.[protected]@yahoo.com.
Thank you.
Jerome John.

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12:56 pm EDT
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JC Penney south county store, st. louis mo

J. C. Penney should be ashamed of the condition of the store located at South County Shopping Mall, located at Lindbergh Ave. and Lemay Ferry Rd. in St. Louis MO. It has been getting messier and messier for several years but as of this past week I found the condition of the store downright disgraceful!

All the departments with women's clothing were nothing but jam packed racks of Red Zone clearance items. The racks were so tightly packed that it was impossible to look through them and there was no room between racks. Most of the items appeared to be damaged and soiled. Items were all over the floors. Dressing rooms were beyond messy.

I went looking specifically for several items J. C. Penney normally carries only to find that no new merchandise was available, only a store full of damaged old items in disarray. Charity thrift shops are far better cared for and cleaner than the South County store is at present.

To add to the insult, none of the men's clothing sections were in such condition. Only those departments carrying women's clothing. Surely management does not assume that female shoppers want to claw through such a jumbled, damaged, soiled mass of mess to find new clothing! And you wonder why you are losing business to online competitors!

I used to work in that very store some years ago when the management took pride in maintaining a clean, well organized, well stocked store that made shopping an easy, inviting, pleasurable experience for customers. If J. C. Penney expects to survive as a successful, profitable business, you need a total change in how the South County store and all other locations are managed, maintained, stocked, cleaned, and staffed from the top down.

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4:19 pm EDT
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JC Penney online ordering farce

2018-1285-8064-9338 order submitted 5/8/18
I ordered this product and immediately rec'd a confirmation email telling me my order was in progress. After about 12 days (you say 5-7 business days for delivery), I called customer service to be told it had shipped and should be at the store. I went to the store and they said it wasn't there but checked in the back anyway with no success. They advised they would have another delivery that weekend. Back I go again today, 3 weeks after the order was placed to be told the same thing. I asked them to call the "catalogue place" they kept referring to which they did. Only to come back and tell me that my item was out of stock when I ordered it, is still out of stock, and they have no idea when it will be back in stock. Not only have I wasted 3 weeks and 2 full lunch hours on this fiasco, but I am now out of a product that is part of a treatment plan i've been taking for 3 months with no immediate place to purchase it. I was told I couldn't cancel it but I wouldn't be charged until it eventually is delivered and then I can cancel it. Really poor show jcp! If something is out of stock, don't sell it on your website and don't confirm the order is in progress. I've had the runaround and wasted a lot of time and effort.

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12:58 pm EDT

JC Penney order # [protected]

I want you to pick up this washing machine asap! It doesn't work. I called the warranty dept and they referred me back to the store (but I bought it online) i've had it less than 3 weeks and it hasn't worked for the past week. It's to big of a risk ($900.00) to keep it and have a technician look at it. I just want to return it asap. Your return policy is ridiculous! There's no way you're going to know if an appliance is working correctly in 48 hrs. I think i'm contacting you within a reasonable time frame and I want this thing picked up now!

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8:16 am EDT
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JC Penney coupon/ customer service

I visited your penny's department store located in the turtle creek mall in Jonesboro Arkansas. I had a coupon that clearly stated $10 off a $25 or more purchase. I chose a pair of nike brand shoes, that were not on sale and made my way to the clerk /checkout counter which was already a mess I might add! When it finally became my turn the clerk scanned my shoes I gave her my coupon which she loudly informed me without even looking at my coupon (just shoving back to me) that's no good on these shoes! Only on select merchandise! I said... The coupon says any! She then loudly said and I quote! It's only good on select merchandise! I paid for my shoes and left the store $70 shoes in hand! Not to mention I had to drive 45 miles to your store to purchase them only to be treated like a worthless piece of trash! I could of shopped in my hometown buying the same shoes the same price at hibbett sports! But I have always given my business to your company! Never again! If my time, loyalty and money do not mean that much to your corporation! Then I shall spend it elsewhere! Have a wonderful day! Ms. Michelle Smith
P.S. You may want to spend extra time on employee training may be in the customer appreciation department
And taking pride in how to stock and face shelves. It was a disaster area!

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1:30 pm EDT

JC Penney available merchandise

I have been a loyal customer at jcp for years, that has come to an end. between not being able to find styles sizes and choices of clothing in store on line is worse, the orders are always sent out wrong. I would much prefer to shop in store, however have been told on more than one occasion everything is online. your selections are awful. you stop making and take away popular items. can't believe the awful no selection of women and juniors. Absolutely no capris for juniors. very disappointing this year. Going elsewhere.

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10:14 am EDT

JC Penney little boys clothing with skulls... why?

I have general feedback about the styling and design choices on your brand's little boys clothing. Several, otherwise appealing, styles and colors for a little boys clothing are ruined by the use of skulls as the main design on the products. I don't think kids under the age of 12 are excited in anyway by skulls and crossbones, and it certainly doesn't "represent" them. I find the use of these symbols to be misguided and out-of-touch with the target population.

Thanks for listening!

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11:39 am EDT
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JC Penney debiting my checking account 2x for online order

My name is Lynn Montague - I ordered on line items totaling with tax 115.44. To make things short, i have been debited 2x for same transaction. Kinda like what the gas station does if you use your debit card. Well, have called to no avail to rectify this yesterday and day before and excuse is that your company is aware of the company problem and most likely the debit will drop off. Well it did not and will not drop off unless i call again. And then i will have to wait another 10 days for it to resolve. I am totally amazed that a company of your caliber resorts to these kind of on payment tactics. Totally unacceptably in any way, shape or form. To stay frustrated and angry is an understatement. Your phone reps are totally clueless to the frustration this has caused and are not helpful at all.

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13050713
, US
Jun 06, 2018 3:29 pm EDT
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Guess im not the only one. However mine just happened on sunday June 3rd. But the double transaction debit didn't come till 2 days later after the 1st already cleared. Hmmm? I'm beyond angry. And no one will help me. Because it happened at the store! And guess what...Nobody answers the phone at the store. And the lady at the call center was rude as ever. Now I have like no money in my account and gotta pray it dont overdraft. Now I'm inconvenienced because I have no choice but to drive to the mall and hope for a resolution. Ugh! Beyond angry. I will NEVER SHOP AT JC PENNEY AGAIN. This is BS!

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11:42 am EDT
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JC Penney watch

I purchased a timed watch at 1105 am which required a link to be removed. After about 20 minutes and the request for additional help the employee could not remove link. She called for her manager and he said he wasn't any good at doing that. So after another 10 minutes I requested a refund. The manger came over and apologized and I said he needed to meet the needs of his customers and he said oh well

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Update by Patricia Bayona
May 25, 2018 11:43 am EDT

I feel the manager should have stepped up

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8:41 am EDT

JC Penney associate discount

I am wondering about the associate discount. Is it different per jcpenney salon? Does each salon and manager decide when the associate discount can and cannot be applied? I am an employee and I had an appointment to get my hair done and was told "associate discounts weren't being given on that specific date" unless I'm wrong and told other wise I think it's a lie and it's very personal. Because when my other co workers decide to get their hair done by our stylists they ALWAYS get their discount and only pay $20 for all services. Yet the day I schedule an appointment for myself, all of a sudden associate discount can't be applied. Please respond in regards to my concern and the discrimination against me while working for J. C Penney. Thank you kindly.

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6:14 pm EDT
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JC Penney rewards

I recently purchased an item using my rewards points. After i placed the order i realized i had bought the incorrect item. I immediately called the customer service line to cancel my order, but they said the order had already been processed. She stated that i could return the item i did not want and that JCP would honor my rewards points used for up to three days after the return if i made the purchase over the phone. This associates name was stephanie in the columbus center. So Thats exactly what I did because thats what the sales associate had said. When i called in to place my new order, it turns out that you lose the points when you return items. The representative i spoke to (which i stupidly forgot to ask for her name again because i was so mad) was extremely rude and disrespectful. She tried to make me feel like she was doing me a favor for trying to give me back 10 dollars in rewards from the 24 i wasted and she had absolutely no customer service skills at all. She kept saying that there were no notes about it so she couldnt honor it... how is a customer supposed to know the employee policies?!? I asked to speak to her supervisor named Annette in the milwaukee call center and she too tried to make me feel like they were doing me a favor for giving me back 10 dollars because of FALSE Information that stephanie had given. If the employees are not properly trained and give wrong information, how is that the client's problem? I am appalled with this entire situation, especially the lack of customer service from such a large company who makes millions of dollars daily from customers. And on top of everything they are mad when i am the one who was lied to? Unbelievable.

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6:03 pm EDT

JC Penney applying for credit card

About a week and a half ago I applied for a credit card, and I have yet to hear anything about it, whether I was approved or not! It's been over the time stated. I have checked my email, spam folder, etc., and there's been no response back. Can anyone tell me when I can expect to hear something? My email address is: [protected]@hotmail.com

Thank you
Kendra Walden

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9:01 am EDT

JC Penney order changed to ship to home at the end of order

I placed an order, first time... It shows ship to home.. And I chose ship to store. I called in to customer service and was told nothing could be done? Is this true? You cant refund the shipping charge and send it to the store I chose? No customer service email? No help whatsoever? In a day and age of customer service, this is truly a let down. First and last online order at jc penneys... And now im not sure how I even feel about shopping in store seeing the complete lack... Of everything.
Order date: 05/20/2018
Order number: [protected]

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9:33 am EDT
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JC Penney credit card services

I just became aware I was charged twice for late payments on my credit card. I was able to get a refund on those amounts but this has caused me great concern about shopping and using my JC Penny credit card. I received no notifications or an additional bill saying my payment was late. Last month they claim it was not received on the May 3rd due date but arrived May 4th. I think that they have An issue with how the length of time it takes to process the payments. I know I mail the payments the first Monday after I receive the bills. I feel like this is a bit of a scam in order to get more money out of me. I have no clue how many times I was wrongly charged this in the past. It only shows as a fee on your statement. It should at least show as a late payment on the bill. Shame on me for not paying better attention to my bill and trusting your company. That won't happen again if I even continue to shop in your stores and use this card. JC Penny was one of the first credit cards I got and have been a loyal customer for well over 20 years. I seriously hope you all address this issue and correct it. I am really disappointed. Sue Brown

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4:33 pm EDT
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JC Penney store staff

So I came earlier in the week and saw some shoes I liked for my son. They were in the clearance isle and the box had a clearance sticker. I came back today to purchase them along with two other items. I get to the register to mak the purchase and I am told by the sales associate that the shoes are wrongfully priced. So I was a bit disappointed but continues to make a purchase. But then I am told they the second item I am purchasing does not have a price on it and I'm told I have to go get another item like it and get back in line. Nonetheless I am very frustrated at this point and just leave all of my items. My question is, why do you pay your employees. Instead of having a nice shopping trip at your store I leav completely frustrated because your employees do not do their job of correctly pricing items. The store is always a mess too.

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2:29 pm EDT

JC Penney service and representative of company

On Saturday May 12th 2018 I went the JCPenney's in Meadows Mall in Las Vegas Nevada to do some shopping and visit a friend who works for your company. And I was very shocked and upset that your manager Deborah Elliott would not what I expected from a manager. I have worked in the retail as an associate and a manager in hospitality. Her actions and representation of JCPenney's is disgraceful. My observation as she talked down to an associate as she put herself on a high horse and to quote I'm the manager and you do as I tell you. As your manager impatiently scolded in a open area because the manager had to page her over the store speaker to find her. I want this whole area cleaned-up. As the associate Beverly Maston explain to Deborah that she was on her break and return back to where she was and continued where she had left off in the infant Department your manager's attitude was I don't care get this done and I'm the boss. I understand things need to get done and there is yes firmness is sometimes needed. But to belittle an associate in open area where customers are walking through the store is uncalled for. And apparently my understanding this manager has complaints need against her and your human resource and Company apparently doesn't do anything to solve the problem. So should I be taking my business elsewhere and telling friends family my experience at JCPenneys and to tell them how their managers treat their associate. Firmness in a manager is necessary at times but you don't do it in front of customers or in an open area. I'm sorry but your manager needs to lose the attitude because that's not how a manager should represent the company.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

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Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.