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J.C. Penney / two order of furniture damaged, delivery delay

1 United States Review updated:

Ordered 2 chairs from JCP within the store the first week of Jan. 09. I was told it would take 6 - 8 weeks for delivery. It took 16 weeks. Chairs were delivered by JCP, chairs were still in sealed boxes. They were never inspected at the warehouse. One chair had a number carved into the leather, both chairs had dye missing, and both chairs had a top cushion that was uneven. I was told that these repairs could be made at my home, but they didn't guarantee their work. I refused delivery. They expedited a 2nd order which I heard about today, now 24 weeks in. Both chairs were inspected by JCP and were damaged. This tells me that the manufacturer that make the chairs have no quality control. A third order might be made by end of Aug. 09, or 32 weeks in. I am presently looking for chairs from other stores, and I will not make any purchases from JCP in the future.

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Comments

  • Sh
      23rd of Aug, 2008
    0 Votes
    J.C. Penney - quality
    United States

    J.C. Penneys used to stand for quality and I was proud to shop there but not anymore. Everything I have shopped for in the last two years has been produced in another country. Drapes, sheets, clothing, etc. Usually China produced. They didn't pay my unemployment when I lost my job, and I'm sure they won't pay yours either. Please reconsider your purchases from other country's if you want to reclaim quality merchandise. Please remove my name from your mailing list. I don't want cheap merchandise, I can get that at k-mart or Meijer's

  • Pa
      27th of Jul, 2009
    0 Votes

    DELIVERIES AT JC PENNEY FOR SPECIAL ORDERS ALWAYS TAKE 8-10 WEEKS .. SORRY YOU WERE MIS-INFORMED . MERCHANDISE IS NEVER INSPECTED BY WAREHOUSE PRIOR TO DELIVERY..THE SHIPPER IS A CONTRACTOR NOT OWNED BY JC PENNEY CORP... IF YOU CONTACT THEIR CUSTOMER SERVICE DEPT, , THEY SHOULD COMPENSATE YOU FOR YOUR INCONVENIANCE...

  • Fr
      3rd of Dec, 2009
    0 Votes
    J.C. Penney - Family Fun Reward
    J.C.Penney
    Thousans Oaks Mall
    Thousand Oaks
    California
    United States

    I was charged $9.95 for a Family Fun Card and I don't want it. In fact, I got nothing out of it so this must be a scam. I bought something online from J.C. Penney and somehow this showed up on my bank statement. Please warn others! I just bounced a check because of this. This fraud needs to be exposed, especially during the holiday season. Thanks for your attention, Lisa Davis 1890 West Hillcrest Drive Apt. 411, Newbury Park, Ca 91320 (805) 231-9283 lisaannejane2@gmail.com

  • Co
      3rd of Dec, 2009
    0 Votes

    Ms. Davis, a response to your posting has been sent to the email address you provided above. If we can be of further service, please contact us toll free at 1-800-527-5517, option 2, by fax to 972-881-4072 or email to custrel@aegonusa.com

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